Vodafone Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Overall Customer Ratings for Vodafone

  • Satisfaction
    2.9 stars
  • Customer Service
    3 stars
  • Speed
    2.7 stars
  • Reliability
    2.8 stars

Based on 12089 customer ratings since 2015-10-06 (Show recent ratings)

Visit Vodafone   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,522 Customer Reviews over 39 pages

  • Reviewer
    Location
    Woking
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Counting days till my contract ends and I can drop this like a ton of bricks. There is no aspect of Vodafone broadband that I would recommend.

    Speed - Depends on which day, hour and side of the bed you got up on. Some days you will get the speed promised, but on most it is well below the commitment. In fact, even Alexa cannot connect (can you believe that!)
    Reliability - The lesser said, the better. If you ever have a teams or a zoom call, please make sure you start with a disclaimer - "my broadband sucks and I might get disconnected.". That way, you will at least get empathy - not the business though
    Customer service - Does not exist. They close cases faster than you can tell them your problem. They will update your router software every time you call them, but never send out the Engineer.
    Overall - The only feeling you are left with on this contract is - "Why, oh why did I sign up for this $h!T"
  • Reviewer
    Location
    Thurrock
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Incredibly slow and temperamental broadband that costs me over £32/mo
    Disgusting customer service.
    They making it very difficult to close the account and leave.
  • Reviewer
    Location
    BARNSLEY
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Seamless switch, same internet I had with BT but at half the price (out of contract). Time will tell on the customer service.
  • Reviewer
    Location
    Dundee
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      3 stars
    Comments
    I signed up for broadband and a landline. After getting few incoming calls for seven weeks it turned out that we could only get calls from Vodafone or O2. After hours being kept on the chat and phone calls with people trying obviously unsuitable "fixes" it stayed broken, despite being repeatedly told that the problem had been sorted.
    The customer service is bad. Very bad. Record breakingly bad and highly obstructive.
  • Reviewer
    Location
    Kent margate
    Reviewing
    Vodafone
    Date
    Comments
    The worst I've ever had to deal with. Imagine, I applied for the engineers to install my broadband on the 1st of May 2024 and for some reason the incorrect information was given to them and they didn't contact me. After realizing their mistake and apologised saying that its their fault they told me they can't come again until May 17th. Absolutely ridiculous. They are the worst and I wouldn't recommend them to my worst enemy. I've had them before at a previous location however the Internet was OK I've never had to interact with them in such manner until I moved recently and applied for my broadband to be moved to my new address. The first manager I spoke with was trying to get me and early date since it wasn't my fault and it seem he had no power over the situation as whoever he spoke with told him they couldn't give me an earlier date. Vodafone needs better management. Its like everyone does their own thing. Now am gonna be without Internet until the 24th of May. I wish I could go on the news with this and how it has affected me. No one
    should have to deal with this.
  • Reviewer
    Location
    Tunbridge Wells
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst broadband I ever had. It doesn’t drop, it just doesn’t work. Speed. Am be fast but at peak times is utter throttled.
  • Reviewer
    Location
    Cornwall
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Broadband okay,but expensive. On 14 March I tried to take advantage of an offer for two year extension at £24 pm with no increase until April 2025. Previously i had paid £25+.In April 2024 I was charged £27.16 (a 7.9% increase was added). When queried by email I received a response saying phone them. After going through various hoops and security checks a chap said he would transfer me to get the matter sorted. A lady then put me through different security hoops and finally said I failed as I didn't know the contract date! Another call got a chap in India, who said the original 'update' request had been cancelled by Vodafone for a "technical issue", but couldn't say what. He put me through to a lady who arranged the update, but the start date was not backdated and my landline number could not be kept! This second call took over 40 minutes- and I still don't know my new number to advise all involved. Complete fiasco and customer service really does not exist.
  • Reviewer
    Location
    Wellingborough
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Excellent service kept informed of progress and answered any questions I had all good so far
  • Reviewer
    Location
    United Kingdom
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Customer service is significantly lacking with regards to clients wishing to use Vodafone as a service provider. I was not advised correctly by the support via the live chat. I do not blame the online support, as Vodafone is responsible for ensuring that they are trained to inform clients correctly. But why would they do that when they stand to gain profit?
  • Reviewer
    Location
    Kingswinford
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Just had my internet for my new home set up by Beth. She was so helpful and friendly. Thankyou so much.
  • Reviewer
    Location
    Warwick
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Avoid if you want a stable internet for working from you. Got dropped 10 times in one day!
  • Reviewer
    Location
    Lancing sussex
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Absolutely disgusted with vadaphone. I had there home broadband fitted and it was the biggest mistake I've ever made. I've had maybe a month in my 2 year contract where the line hasn't dropped out.
    I've had over 12 visits from openreach and spent over 20 hours on the phone to them. They put me through the same checks every time and every time I waste an hour and resolve nothing. Today I called them yet again and the person I spoke to did the same tests again and broke the router and I have to wait 3 days for an engineer. He won't have a router with him so I'll have to wait for that after he's left. The entire help center / customer service department are extremely difficult to understand and just put you on hold for 10 minutes at a time.
    Save your money / time / frustration and go with any other company. I can't wait till June when my contract ends.
  • Reviewer
    Location
    Derry
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I was late in my bill month, so fair enough service got cut off. It cut at 1am while I was working on something, tried to pay the bill through the app on my phone, didn't work. After going round in loops on the automated phone service, it hung up on me when it said it would take the payment.
    I got through everything the first go but because I took 3 seconds to get the expiry date on my card, it just cancelled and hung up. Never thought it'd be so much hassle to pay a company.
  • Reviewer
    Location
    Surrey
    Reviewing
    Vodafone
    Date
    Ratings
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Avoid like the plague if you want anything sorting out quickly!!
    Had issues getting connected originally. Had to wait 1 day before they would even talk about it and then 2 days to speak to a human. I now have an issue where my work laptop won't connect so loosing working from home time. I appreciate it mate be a hardware issue but why is everything so difficult to sort.
    Also, a small thing, the route itself is HUGE!!!
    Dreadful, am pulling out in my 14 days grace
  • Reviewer
    Location
    Newcastle
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Paid £40 monthly for a fibre broadband that cannot load a page successfully. Worst worst broadband service ever. Thank God am out. Avoid this service. Really really bad bad bad. One star is overrated. I could give a minus realistically
  • Reviewer
    Location
    London
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    I’ll do the positive bit first, compared to Virgin, who I was previously with, their broadband is reliable and fast. For 12 months it was perfect. It has dropped once and been a bit erratic occasionally, but nothing so serious where I needed to contact them. Just as well because now for the negative.

    Their customer service is the worst I’ve ever encountered. They are also devious and dishonest. They left me without broadband for a month when I switched to them because they had a great deal (I’m a mobile customer) and I actually had to go to a shop and demand help because that useless chatbot TOBI is a waste of time and their call centre staff are incompetent. One idiot told
    me the man was outside my house working on my full fibre installation (!) this was after they failed to show on the appointed date. Then they said that because my broadband hadn’t been installed during the deal offer I would be paying over twice as much as I thought I would. That wasn’t my fault and I signed up when the deal was still on. I resolved that after a lot of hassle, but then two months later they tried to double the amount again blaming someone for giving me the wrong information. I went as high as I could to resolve that one, succeeded but that was it for me. I vowed that when my contract ends, which is does next month, I will leave. Calling another provider tomorrow. I dread contacting them to give notice, but I’ll do it.

    My advice, don’t even think about it. There are better ISPs out there. Vodafone do not deserve the custom.
  • Reviewer
    Location
    Wiltshire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Terrible customer service and very hard to get money back from when you leave. Customner service is in India, the online help bot is useless, and they're terrible at sorting things out if things go wrong. It took them over a week to sort things out when my broadband went down. They also didn't give me a credit for the week I was without broadband, that they're legally obliged to do. I had to make an official complaint to get the credit added. They also took money out of my account on the day I left them which they have yet to refund any of six weeks later. They generated a credit note after I complained online, but it was for less than half of what they owed me, so I had to lodge another complaint. A terrible company, I will never use them again.
  • Reviewer
    Location
    Mossley
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute waste of my time spent 2 hours on phone,engineer failed to turn up 2 mornings wasted waiting. Heard nothing from them since.avoid this company like the plague.
  • Reviewer
    Location
    PAISLEY
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Dropped out regularly. Asian call centre is a joke. Unable to access my router, help promised was totally ineffective, then they gave up and I have transferred back to Virgin. I was glad to be rid of Vodafone and happy to pay to leave my contract.
  • Reviewer
    Location
    Hastings
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Do not get vodafone broadband. The signal is weak and cuts out as soon as there's a hustle of wind. We've been without Internet for several days and it has taken 3 hours and 4 phone calls to get them to finally agree to send an engineer and even then they booked the wrong day. I'm not asking for the world, just for them to do their job!
  • Reviewer
    Location
    Bristol
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    I just left a 2-year contract for Vodafone 35 Mbps speed on full-fibre (FTTP, Openreach fibre network) broadband. Coming to the end of the 24 months period, Vodafone removed the “discount” from the monthly fee making my 35 Mbps broadband as expensive as current Vodafone 100 Mbps. A message started appearing In my online account inviting me to check the special offers Vodafone had for me, currently a client. The problem was that the link did not work: an error message stated that it was not actually possible to show me those offers right now and I had instead to call a Vodafone agent.
    I instead filed a complaint for the website not working and I received a call back from the agent handling my complaint. They could not understand why I wasn’t shown the options within my account and could not fix it. They put me in contact with another agent for the renewal.
    Before talking to the agent I checked what FTTP speeds were available from Vodafone: Full Fibre 100, Pro II Full Fibre 500, Pro II Full Fibre 900. Way above my requirements but open to consider 100 Mbps for the right price. The agent supposed to keep me as Vodafone customer didn’t know what the Vodafone Full Fibre options were. While on the line they went and asked but received the wrong information and were then convinced that “Full Fibre 100” was not compatible with my setup. They therefore proposed “Pro II Full Fibre 500”, an extremely expensive overkill for my needs.
    I was left with no other option then to switch to another ISP, to a 100 Mbps contact by the way.
    I wasn’t unhappy with Vodafone but the incompetence of their sale service made it impossible for me to stay with them. I’m annoyed by the fact that I have now to recycle a perfectly working THG3000, the Wi-Fi router Vodafone supplies, which is a superior device than the router provided by my current ISP.
  • Reviewer
    Location
    Truro
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We were woth BT, but their service was not great. Swapped to Vodafone. They are absolute rubbish. Connections weak in house despite having three boosters. Connection keeps cutting out for some devices but not others. Now seeking to cancel them and try another provider (prob BT again as they may well be the best of a shambolic bunch)
  • Reviewer
    Location
    Cardiff
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    Comments
    I had a faulty ethernet cable that couldn't deal with the extreme speeds. Honestly a very good fiber provider. Give them a try.
  • Reviewer
    Location
    Kent
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      5 stars
    Comments
    If you have a Vodafone mobile your experience will be great, if you have broadband then don't expect to even be treated with respect. I have been a broadband customer for over 10yrs never had anything to complain about, but they do say you only know how good a company is when you have a problem...

    Their call centre is in India the broadband customer service personnel are rude, disrespectful & very unhelpful. I have been experiencing problems with the broadband app & my router for the last week.

    Called India several times to try & fix the issue all they did was reset the router three times, then they tell me to manually reset lol, did that guess what that did not work either, they promised call back after call back, never received a single call back.

    The staff at the call centre just don't care no empathy for any problems your experiencing, they are abrupt, rude & they even put the phone down on me twice. Am totally done with Vodafone broadband have been charged £30 a month for 64-70Mbs, have now moved to Sky & I am getting 104Mbs for £24 per month... You work out the mathematics...

    I even recommended several friends to Vodafone broadband over the years, I have told them all what I have experienced just incase they have problems. Today was the first time I got to speak with someone who I could understand without asking them to repeat what they said half a dozen times!

    I actually spoke to someone in England today hurrah!!! But only to tell them I was leaving Vodafone because of the treatment I have experienced by their staff in India who don't care about anything or anyone!

    Such a shame Vodafone broadband was reliable in 10yrs I only had three dropouts of my broadband, but when you do have a problem it's enough to make you want to leave. Days spent wasting your time talking to people on the other side of the planet that are just rude, make false promises then put the phone down on you.

    I got sent text messages asking how I would rate the service I received from their India call centre, tried to reply several times guess what the messages would not even send lol, so no matter what you rate their staff at no one will find out as you can't send any feedback, sounds like a good scam to me!

    Sorry Vodafone but you will keep losing longstanding customers like myself if you keep paying staff that don't care & have no interest in helping you beyond resetting your router. Thanks for the years of service the staff in England are impeccable, it's the other side of the world that lets you down.

    Now with Sky (again) I left Sky to move to Vodafone 10yrs ago, but Sky are offering much faster broadband at a much cheaper price, at this point where every penny counts it's a no brainer for me!

    Bye...
  • Reviewer
    Location
    Devon
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Dishonest and nasty
    I cancelled my broadband with the necessary 30 days notice and was given a disconnection date and told early termination would cost around £10. However, I got a confirmation email with a disconnection date a month later. I let it go. Then they made a “mistake” and actually disconnected two months later! But they kept charging me and I overpaid them until I got fed up and stopped the direct debit. I called them up and a rude and aggressive woman told me I’d need to pay early termination fees of £200 !!! I told her that was impossible as I only had a few months left on the contract - and she suddenly backed down. Unbelievable crookedness. They then got a debt collection company onto me (despite my firm belief it was they who actually owed me money) - for £18. I challenged them (took hours) and they admitted their mistake, deducted £12 from the final bill but still asked me to pay £6 “late payment charge”! When I asked them to waive this as a goodwill gesture because I did not have the time or energy to carry on the dispute for £6, they refused. So, enjoy my review Vodafone: I believe you to be a dishonest and rather nasty organisation.
  • Reviewer
    Location
    Reviewing
    Vodafone
    Date
    Comments
    Useless customer service as has been form any years now. had 40 pounds fraudulently taken from my paypal on monthly topups to a number that didnt belong to me over 4 months on their voxi service. i was also using their voxi service and had my topup coming out of the paypal automtically, but i noticed a second one coming out also. the number i was told was registered in my name so must be a inside/employee doing. vodafone fraud accepted it was fraud but couldnt refund me. told me to talk to voxi (online chat only). they were useless and told me they couldnot do anything unless i pass security on the account that didnt belong to me...?! they referred me to vodafone pay as you go who referred my back to fraud, and the crap circle carries on, again something they have been doing for years (i worked for vodafone for 5-6 years in retail and will tell you first hand its a useless customer service system. (I spent most of my days working thier, arguing with their customer service channels and head office to get right done by the customers as our sales systems instore didnt have access and authority to do everything) and even for a internal employee it was a nightmare to get things sorted out. they implemented a new system a few years back that left customer details and accounts in dissaray. wrong bills, wrong contract dates, lost numbers etc etc, an unbeleivable mess in a mass scale. i tried their social media chat as outlined in their responses to other negative review here... even more useless, you get a reply every 3-5mins and the person you talk to changes every other message. complete waste of time for a company that does not value its customers. there customer base has gone down drastically over the years and now they are looking to join with the 3 network to stay viable business wise (3 being one of the bottom networks of the big 4, and vodafone isnt far off in its current state). id say go bankrupt and go away, vodafone is a shamble. ok while it works, if you have a problem, forget it, in most cases it never gets sorted and you just waste time going around in circles. and vodafone... dont even bother leaving me a reply here to contact you on your socials.. and if you do it will just accertain that you dont care enough to even properly read this negative review. needless to say ive moved away from that last service i has with you (a poxy pay as you go) and i will never use any vodafone or vodafone related service ever again in my life time. good riddance, and good bye. this company has truly become the definition of an utter fail.
  • Reviewer
    Location
    Lancashire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Signed up to full fibre 200, paying £30 a month. Logged an official complaint the day after my service was turned on. Worst internet I’ve had since I moved into my house 6 years ago. They claim they cannot guarantee a WiFi connection through any house, I live in a small 2 bedroom mid terrace not a mansion. Signal keeps dropping out on all my TVs and cannot connect at all on my phone unless I stand next to the router and according to Vodafone I just have to deal with it for the next 2 years, they did some work on my line and worked for a couple of weeks and now I’m outside the 2 weeks cancellation it’s stopped working again. Absolute nightmare, I’d give it 0 stars if I could, not fit for purpose.
  • Reviewer
    Location
    Bournemouth
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The customer service is appalling. The time waiting to speak to a Bot is too long, then when they finally transfer you to a human being I am not sure even they understand much more than the bot. I had to go through security twice to cancel my bill even when I was assured after the first time that I wouldn't need to do it again. I have wasted an hour trying to cancel my service. Awful customer service, I will never use or recommend Vodafone to anyone
  • Reviewer
    Location
    London
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could give this zero stars I would! Worst service and worst customer support EVER!
    Internet not worked properly since it was installed 6 months ago. Support has booked two engineer appointments over a weekend , both no shows, only for me to be told the engineers don’t work weekends!
    Trying to cancel due to poor service and product and being told they won’t cancel without me paying out my contract. Even trying to charge me for an engineer to fix the issue caused by their engineer not fitting the router correctly

    AVOID at all costs!!
  • Reviewer
    Location
    Walsall
    Reviewing
    Vodafone
    Date
    Comments
    I’ve had nothing but hassle from Vodafone ! They left me with no internet for a whole month ! Spent hours every evening being passed from pillar to post . Still got nowhere ! I had to choice but to switch to another provider , now they decided to put me in the hands of debt collectors for the early cancellation fee of £164 of which I don’t owe ! In fact they owe me £9.45 per day compensation for having no internet . Do not sign up with this company it’s the worst ever with no customer service skills whatsoever. See you in court Vodafone !!
  • Reviewer
    Location
    Bromsgrove
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    After installation my home(voip) phone never worked luckily we hardly used it so it was unplugged. For 6 months my broadband worked perfectly although the wifi dropped out occasionally. After this my cameras and Smartplugs with certain phones stopped connecting! I had about 30 calls to the "help" desk and all they do is a factory reset on the router. They insisted they had checked the router and all was fine. I told them I had tested the router myself and the problem was the 2.4 ghz signal had ceased to operate. They refused to accept this and would not send an engineer out. After several months I gave up and bought a cheap £11 router off ebay I connected it to their faulty router and magically all my devices worked fine. My contract is just ending and I'm giving up on broadband I've just cancelled it and bought a 5G router which connects to the mast luckily I have a good signal. I've tested it for several days now and its brilliant 12 month contract for £10 a month unlimited data texts and phone. I'll not use the texts but may connect a phone to the 5g router. Even though I've had substandard service they are making me stay for a 30 day notice period even though my original contract will have ended. So one extra week to pay then the pain will be gone. Ps I gave 4 stars for the speed as the 5Ghz signal was ok.
  • Reviewer
    Location
    Wombourne
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If i could rate zero i would, terrible broadband,drops multiple times a day even watching Netflix, phone a no help,so glad I'm leaving Vodafone in a few weeks,terrible money grabbing company!
  • Reviewer
    Location
    Northampton
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    After 13 years of Terrible ser vice from SKY Q I changed to Vodafone.
    Super service, very polite installation team, set up my computer & printer No questions asked.
    Faster than Sky Q, its Fibre not landline.
    £28 instead of Poor Service SKY which was £48.
  • Reviewer
    Location
    Somewhere
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I’d give 0 stars if I could. NEVER USE VODAFONE BROADBAND!!! Absolutely horrible, regret switching to them and now in a contract that I can’t get out of unless I pay £300+ !! Internet doesn’t even go into the other rooms at all. Bought 500mbps broadband and I don’t even get 90! Called and complained multiple times , given many tips which were nothing but USELESS. Was told by them to get a tp link to help with connection. Bought that out of my own pocket for them to now say the internet is bad because of the tp link! Horrible and Useless service.
  • Reviewer
    Location
    Norfolk
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very bad, had slow and unreliable broadband for months now, spent hours on the phone and had an engineer out to my house twice. They refuse to cancel without a very high cancellation fee.
  • Reviewer
    Location
    Berkshire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have to say I have been very impressed all round. Customer service in particular is very good, following an awful experience with Virgin.
  • Reviewer
    Location
    N.I.
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    They hiked the price by 18.9% 30 days after install, install took a week, home (voip) phone took nearly a year to start working correctly, wifi drops out continually. Router also has a physically loose wan port so broadband drops connection or cuts to half of what I am paying for. Had a bout a dozen interactions with the "help" desk all wanting your camera on, so basically an invasion of privacy and all they do is a factory reset on the router. After an engineer had visited and confirmed the router problem I have been dealing with the helpdesk for 2 weeks, who still refuse to believe the problem and want to reset the damn router again. I have just gave up, slower than my old telephone connection and router has worse features than my 5 yr old nowtv one. Add to that they wont give any details required for you to connect so cant even buy your own router to bypass this garbage.
  • Reviewer
    Location
    Bolton
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If you are thinking of moving to vodaphone don’t do it our broadband dies approx 36 times per day stuck in a contract not fit for purpose open reach have been really helpful problem not them , worst broadband provider we have ever used
  • Reviewer
    Location
    Northampton
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    I had copper broadband from Vodafone for a while and was never that impressed with it. Speeds were never brilliant, router dropped out every night and needed resetting once a week to reinstate full connectivity and the WiFi strength was poor. However the customer service I received at the (early) end of my contract was deplorable.

    I ordered an upgrade from copper to fibre broadband from Vodafone but the pricing wasn't explained properly so on reviewing details I decided to cancel the upgrade. Vodafone did this, but didn't stop the planned end of the copper service. One of their team even spotted it, contacted me to check it was wrong, then assured me it wouldn't come to an end. Yet it still did, with no warning.

    They refused to reinstate it saying they could only offer a new fibre contract, which would take weeks to install. They offered no mobile data assistance because I didn't have a phone contract to attach it to, and refused any compensation unless I took fibre out with them. I was still in contract which they ended early and have since tried to charge me an early termination charge also. It's been appauling treatment and my complaint with them is still ongoing, but they think it's resolved and are ignoring my escalation. Do not go near them.
  • Reviewer
    Location
    Cardiff
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Good value but limited range on router makes the speed and reliability poor

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.