Zen Broadband Buyers Guide

Multi-award winning broadband with outstanding reliability and support

  • Award-winning customer service, based in the UK
  • Ultrafast speeds up to 300Mb available in some areas
  • Standalone broadband available
  • Rated the most reliable of all suppliers on Broadband.co.uk

01706 902 950   Go to site

Zen Unlimited Broadband with Line Rental
£28.00 per month
12 month contract

£19.99 upfront cost

  • AC-rated Wireless Router
  • Truly unlimited usage
  • N-rated Wireless Router
  • Static IP address
  • UK-based technical support
  • Top rated for reliability and service
  • Only pay for the calls you use
  • 12 month contract

01706 902 950   Buy now

Zen Unlimited Fibre 1 with Line Rental
£29.99 per month
12 month contract

£19.99 upfront cost

  • AC-rated Wireless Router
  • 35Mb average download speed
  • 6Mb average upload speed!
  • Truly unlimited usage
  • Only pay for the calls you use
  • 12 month contract

01706 902 950   Buy now

Zen Unlimited Fibre 2 with Line Rental
£34.99 per month
12 month contract

£19.99 upfront cost

  • AC-rated Wireless Router
  • 66Mb average download speed
  • 17Mb average upload speed!
  • Truly unlimited usage
  • Static IP address
  • UK-based technical support
  • Zen line rental and calls
  • 12 month contract

01706 902 950   Buy now

Reasons to choose

  • Reliable - Zen rank highly for customer reliability and customer satisfaction
  • Excellent support - the UK-based tech support is award-winning
  • Ultrafast broadband available - in select areas you can get a service with speeds up to 300Mb
  • Short contracts on standard broadband - if you only need a basic internet service you can sign up for the 10Mb package on a one month rolling contract
  • Lifetime fixed price guarantee - no price rises for as long as you stay with Zen
  • Deals without a phone line are available if you'd rather get it from a different provider
  • Static IP address included as standard

Downsides

  • No short contracts on fibre - 12 months is the minimum period on all faster deals
  • No bundles - you can't add a calls package, TV or mobile with your broadband
  • No online signup - you can only sign up to some of the ultrafast plans by phone, which doesn't suit everyone
  • Premium service - Zen put performance and user experience ahead of competitive pricing

Features at a glance

  • Speeds range from 10Mb on Unlimited Broadband, up to an average of 300Mb on Unlimited Fibre 4

  • 1 month contracts on ADSL, 12 month on fibre

  • Download allowances truly unlimited on all packages

  • Set up fees are £19.99 for super fast fibre packages, or £55 for ultrafast fibre (plus £48 for new connections)

  • UK based customer and technical support

  • Free FRITZ!Box 7530 router worth £130 on all contracts of 12 months or more

  • Only pay for the calls you use with basic line rental, or opt for an Anytime package

  • Zen Broadband have published a Traffic Management Policy

4.3 stars
  satisfaction rating based on 345 customer ratings since 2019-11-27. See more Zen customer ratings and reviews.

Details last checked on 2020-11-23

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
Zen Unlimited Broadband with Line Rental More Info

Lifetime price guarantee: You’ll keep the same monthly price on your monthly bundle when your contract ends + AC-Rated Wireless Router
Add unlimited inclusive anytime minutes for an extra £6.51 a month with Line Rental Plus

802.11ac Wireless RouterPhone CallingLine Rental

averages
10Mb
truly
unlimited
12
months
£356 £28.00

£19.99 upfront cost

Go to site

Or sign up by phone
01706 902 950
Zen Unlimited Fibre 1 with Line Rental More Info

Lifetime price guarantee: You’ll keep the same monthly price on your monthly bundle when your contract ends + AC-Rated Wireless Router
Add unlimited inclusive anytime minutes for an extra £6.51 a month with Line Rental Plus

802.11ac Wireless RouterPhone CallingLine Rental

averages
35Mb
truly
unlimited
12
months
£380 £29.99

£19.99 upfront cost

Go to site

Or sign up by phone
01706 902 950
Zen Unlimited Fibre 2 with Line Rental More Info

Lifetime price guarantee: You’ll keep the same monthly price on your monthly bundle when your contract ends + AC-Rated Wireless Router
Add unlimited inclusive anytime minutes for an extra £6.51 a month with Line Rental Plus

802.11ac Wireless RouterPhone CallingLine Rental

averages
66Mb
truly
unlimited
12
months
£440 £34.99

£19.99 upfront cost

Go to site

Or sign up by phone
01706 902 950
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2020-11-23

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Zen.

Customer Ratings Summary

  • Satisfaction
    4.3 stars
  • Customer Service
    4.5 stars
  • Speed
    3.9 stars
  • Reliability
    4.2 stars

Based on 345 customer ratings since 2019-11-27

Show all time ratings

Add your own review of Zen

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
After a awful lot of trouble with BT infinity dropping out every day for 1 to 2 hours coupled with bad customer service I decided to go with a new provider. After searching around for about three weeks I decided to go with Zen Internet. After all I was out of contract with BT. I decided to go and get ultimate fibre 2 with every room included. I placed my order on the 27th of October. I was provided with an activation date for the 10th of November. Four days prior to my activation date my equipment arrived. One times fritz Box 7530+1 times fritz repeater 3000. Due to Covid no engineer would be installing the equipment I had to do that myself. It was very easy to install the night before BT was to be switched off I just plugged everything in place by the next morning my Internet with a Zen wasn’t activated it went seamlessly. At the moment speeds are very good although it is explained that he can take some time to settle down we are happy with the speed we are getting now and that May improve even more overtime. Most of the communication with them has been done via email they are very prompt in sending information which was all easy to follow and understand. I am current getting speeds off Download 115.5Mbps Upload 55Mbps. Which for some people may not be amazing but for us that is amazing considering with BT as speeds were nowhere Near the speed we were paying for. The average speed we received with BT was 17.5Mbps download and 10.0 Mbps upload. This is very bad considering we was paying for 34 meg Internet. Zen Internet for us is the best Internet we can get in our area good customer service good reliability top speeds. There’s nothing more we could ask for.

I would never go back to BT now.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Worcestershire Zen  
I 10 months later and I am still awaiting our business ethernet connection from Zen. It is a hopeless experience. They cannot get a grip of my order and deliver the service to save their lives, always blaming Openreach and forgetting that I am their customer who has paid them for a leased line. My business is especially suffering during the lockdown by the lack of connectivity to/from our office.

If you are a business customer, I strongly suggest steering well clear of Zen.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Hertfordshire Zen  
you can not believe the issues we had with this company since we hired them. We can not leave zen because we had 1 year contract but in fact internet never worked properly. they always made quick fix and issue is back few hours or days later. if you leave a review on trustpilot they will report it in order to get it removed , and that is why they got only good reviews so PLEASE BE AWARE they not provided a good service, for us always being a nightmare and also when wanted to leave Zen a manager call us and told us we dont have to pay any fee as we made 15 claims of not working internet in 7 months of contract!!! more than 2 per month!! so they were agreed to not pay a penny but now all is different and they are claiming us 83 £ for ending our contract earlier!!! so we will make formal complaints seeing they said one day one thing and next day a different thing so be aware about that, we are living around Camden and not working on this area!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Zen  
I came to Zen on the basis of other reviews and they have not let me down. The only problem I've had was with the faceplate on the master socket and this was dealt with efficiently. Despite COVID 19 delay warnings my call was answered within seconds. I have been with Zen for over a year and I would highly recommend them
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Hampshire Zen  
I have been with Zen roughly when they started up I have never had a problem with them and yes they are a bit more expensive but you only get what you pay for.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Scotland Zen  
Went to Zen after another well-known supplier kept raising their prices. We joined something called 'The Big Switch' (which has transitioned into 'Look After My Bills'). As part of that they put out a collective bargaining and offered a great deal with Zen. Had never heard of them at the time, so asked my friends on Facebook and got positive feedback. Not long into the contract the speed dropped and it's been terrible ever since - I often hotspot my phone and use 4G as it's better!
The router looks like something out of the 90s, and although located in the front room reaches the loft room ok, although the back bedrooms can be intermittent.
I filled out a survey about the poor speed and Zen proactively contacted me, to their credit. Since then, however, I just get passed from person to person. If don't respond to their emails within a day I get hounded by the technical staff, yet they take best part of a week to respond to mine. They claim to phone and leave messages, yet this has only happened once - today the same, yet my phone has been beside me and not rung all day! To rectify the 'fault' (which one person tells me is external to my property, another tells me it's on my property) I have to agree to 'potential charges' when I've been paying for over a year for substandard broadband. My advice? Avoid these and go with a larger reputable company that has the 'Oomph' to get things done when they need doing.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Sheffield Zen  
ZERO stars would be a more apt rating for this utterly diabolical company who offer diabolical tech support, endlessly send threatening emails if you are late paying your extortionate bill which is for a service totally unfit for purpose, useless tech support, I think these guys read from flow charts, they are a bunch of cowboys and amateurs, they blame your equipment to cover up for their total incompetence, endless price hikes, service got worse by the month, hideously slow speeds, and to top it all I complained and was brutally insulted by email by their top guy who was as vile and obnoxious as the bullying billing staff and arrogant amateur tech guys, I was glad to escape them I had 7 years of help with them and ID net who resell for them are just as bad.
My advice - steer well clear they are diabolical and thanks to them I almost lost my home and business, I lose lots of money and clients because of these cowboys, endless outages bad phone lines, cannot say a good word about them sorry. Bad company, bad staff, bad service and all for a huge extortionate price. I paid £67.50 per month for a useless flakey outage ridden ADSL broadband and two landlines. They still wanted more but I left as they are not worth a carrot let alone hard earned cash.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
ORMSKIRK Zen  
I was with Zen internet for a couple of years after hearing they were really good (and reading many good reviews. Unfortunately their so called great customer service was a real let down. A few years ago some work was badly done where the phone/internet lines come into the house and we started having problems with the internet. No matter how many times I called and explained this to Zen they refused to contact BT to send an engineer. So I changed to Virgin. We also had similar problems so I call then and they sent an engineer and a network team to the street two days later. It got fixed! I highly recommend Virgin, they actually give a damn about their customers. P.S: I pay a lot less now with Virgin too and my wifi now is constantly at 80+mbps
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Oxford Zen  
After using other ISPs I have now been with Zen for a few years and have no intention of switching. I have always found them reliable, easy to contact, helpful and with very professional customer support. They are now very competitively priced.

Just as an example, I wanted to introduce a wireless mesh network into my old rambling house. The Fritz!box routers supplied by Zen are already mesh enabled and they offer an "EveryRoom" mesh service for a small extra cost each month with a 2-year contract period. This includes supply of a Fritz! Repeater 3000. At the same time I decided to upgrade to their newer and more capable Fritz!Box 7530 router at a much discounted price. This then allowed me to use the old Fritz!Box 3490 as a further mesh repeater.

Notwithstanding the Cov19 lockdown, I received both new items the next morning and very quickly had the new mesh network up and running using the Fritz! WLAN App. I have a FTTC landline, and with the new Fritz!Box router and repeaters have a consistent 15% increase in download speed with greatly extended range including a garden studio 25 metres from the house and in a garage 40 metres from the nearest repeater. Nor have I experienced any service interruptions over the month since installation.

I rate Zen as excellent and by far the best service provider I have used. The new Fritz!Box mesh network is a doddle to set up, very capable and delivers top-notch performance.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bath Zen  
Customer service is worse than useless.
They don’t call back when they say they will.
When you talk to technical support you get someone different each time, and they go through the same routine as the previous call, so there is no progression on rectifying the defect.
Very poor service and not worth the money.
Chertsey Zen  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Elderly gentleman on a laptop

Over 55s most likely to be hit by broadband price hikes

Posted on 2020-07-07 16:46 in Features Zen

If there's one thing we recommend above everything else it's that you should never stay on your old broadband deal once your contract has ended.

Now a new study from Zen Broadband has shown that people over 55 are the most likely to do exactly that - and they're leaving themselves open to being hit with massive price hikes.

The survey shows that 83% of over-55s haven't switched broadband providers in the last year, and in some cases have never switched at all. This contrasts to the under-24s who are much happier to shop around for a better deal - over half have moved to a new provider in the last 12 months alone.

Data from industry watchdog Ofcom shows that some 25 thousand people come to the end of their broadband deal every day. Anyone who remains on that same deal will be hit by an immediate price rise of as much as 60% as the introductory price they were offered comes to an end. And that's followed by further annual - and sometimes even mid-year - increases.

If you don't take action when your contract ends you can easily wind up wasting hundreds of pounds a year. It's estimated that as many as nine million of us are paying too much.

Ofcom changed the rules earlier this year to try and address the problem. Your broadband provider now has to contact you when your contract is coming to an end to let you know how much the price is about to go up, and to show you what better deals they've got to offer. The changes came into force in February, so it's still too early to know what impact they've had.

So why aren't people switching? The Zen survey shows that apathy plays a part for around a third of people. But the biggest worry for non-switchers - 43% of the over 55 group - is that they'll end up with a worse service if they move to another provider.

If you share this concern, it's worth remembering that you don't actually have to change ISPs to get a cheaper deal. At the very least you should give your existing provider a call to negotiate a better price. Have a look at what other providers are offering first, so you know the going rate, and you'll find that they'll be more than happy to give you something better in return for you committing yourself to them for another year or two.

You can also check out our customer reviews to get an idea of the kind of service you'll receive from all the main broadband suppliers.

You'll get the best deals if you're willing to change broadband suppliers, and switching is a lot easier than you might think. In most cases (the main exception being if you're moving from or to Virgin Media) your new provider will handle the entire process for you. The survey revealed that nearly half of those asked found the process easier than expected, and a huge 89% believed they had benefited from making the switch.

Are you coming to the end of your contract soon? Why not use our postcode checker to find the best broadband deals available in your area today. In just a few minutes you could easily save yourself £150 or more this year.

Comments

The best broadband for older people

The best broadband for older users

Posted on 2020-05-12 16:56 in Features EE Sky BT Zen

For lots of us, the internet is a major source of entertainment, or a tool that enables us to work from home. For millions of older people it's a lifeline, the main way to keep in touch with the family, and interact with the outside world at a time when this is otherwise not possible. A good broadband service is vital.

So whether you're shopping for yourself, or seeking out broadband for an elderly parent, what are the priorities you need to look out for?

Reliability and support

We're all a lot more reliant on online shopping at the moment, especially snagging those all too scarce supermarket delivery slots. For a lot of older people renewing prescriptions, managing state pensions, paying the TV license, and lots of other things are important online activities, too.

For this reason, reliability is perhaps the most important point to consider. You need a broadband service that works whenever you need it, and also one that won't cut you off when you hit a data limit. These limits are fortunately quite scarce now, though if you're shopping at the budget end of the market you might still encounter them.

Customer service is also important. If you do experience any problems you need to be confident that your provider will fix them as quickly as possible.

Our Customer Reviews page contains feedback and ratings from thousands of broadband users. It's an ideal way to find out what kind of service each provider offers, and what problems you might face with them. Right now, Zen Broadband top the list for customer satisfaction, although if you'd be more comfortable with a mainstream brand EE rate well, gaining the lowest level of complaints according to a recent Ofcom study.

Speed

Speed might be less important for a lot of older users, but it really depends on what they want to do online.

There's no one-size-fits-all solution. For every older person who is a reluctant technology user, you'll find others who are enthusiastic online shoppers and Facebook posters, alongside those happily working their way through the Netflix catalogue.

There are options for all groups. Anyone who receives pension credit and has minimal internet needs can apply for the BT Basic + Broadband plan. It's cheap, but comes with a very low data allowance so isn't suitable for anything more than the absolute basics.

Beyond that, a basic standard broadband package - which uses a BT phone line - will usually work out the cheapest. It's fine for simple things like email, browsing and shopping, as well as for video calls with the family. It's worth considering if you're in a one computer household. A basic fibre deal, which is faster and allows for a wider range of uses including watching TV, as well as more simultaneous users, typically starts at around £5 a month extra.

Phone calls and TV

The extras you can take with a broadband deal are also important to consider. Most broadband services need a phone line - with line rental included in the price - and many providers give the option to buy a call plan as part of the deal. The plans on offer usually allow a choice of either unlimited calls during evenings and weekends, or unlimited calls anytime.

These can be tempting during a time when staying in touch with family is so important, but don't assume it's a must-have. If you don't take a call plan you'll still be able to make calls. You just pay for them at a rate of a few pence per minute, just like we always used to.

Some providers, especially Sky, also offer pay TV as well, include sports and movie channels. In some cases, though you might be able to get these channels cheaper elsewhere.

Price and contract length

And then there's the price and contract length, and the two often go hand in hand: sign up to a longer deal and you can shave a few pounds off your monthly bill. Anything shorter than 12 months is likely to cost you quite a bit more, while longer than that leaves you at risk of being stuck with a service you're not totally happy with.

Our price comparison guide will help you find the best broadband prices, and identify those deals that are within your budget. Make sure you check the 1st Year Cost column to see how much you'll pay in the initial 12 months - this includes those easy to overlook extras like postage or a setup fee.

Ready to start shopping for broadband? Use our postcode checker to find the best broadband deals available in your area today.

Comments

Zen Broadband Buyers Guide - Is Zen right for you?

Can I get Zen Broadband?

Zen Broadband runs on the Openreach network, so their superfast fibre plans are available to over 95% of the UK population. If you can get the internet from providers like BT and Sky, then you'll be able to get Zen.

Use our postcode checker to make sure Zen is available where you are. You'll need a working phone line to sign up, and Zen are quite unusual in that they'll allow you to keep your line with a different provider (although this is likely to be more expensive). Should you only have basic internet needs, Zen also still offer a slower and cheaper standard broadband package.

For their ultrafast services, Zen use a combination of full fibre (also known as fibre-to-the-home or fibre-to-the-premises) and G.fast, both of which go up to a top speed of 300Mb on average. G.fast is available in upgraded street cabinets, while full fibre requires an extra installation step as the fibre cables need to run right up to the outside of your house.

Both are only available in select areas, although the latter is the focus of the Government's planned infrastructure investment - and should mean Zen will be able to offer much faster speeds in future.

What packages are available?

Zen Broadband offer one standard broadband plan, two superfast plans and two ultrafast plans. Your options may be limited depending on where you live.

For most users, the main packages to choose from will deliver superfast internet. These are:

  • Unlimited Fibre 1 - unlimited internet with average download speeds of 35Mb and average upload speeds of 6Mb. Includes a £19.99 set up fee.
  • Unlimited Fibre 2 - unlimited internet with average download speeds of 66Mb and average upload speeds of 17Mb. Comes with a £19.99 set up fee.

The two ultrafast packages are:

  • Unlimited Fibre 3 - average download speeds of 145Mb and uploads of 30Mb, with fully unlimited usage. The setup fee is £55. There's a 10-day cooling off period.
  • Unlimited Fibre 4 - the average speed is 300Mb for downloads and 50Mb for uploads, and includes a £55 set up fee. There's a 10-day cooling off period.

All four of these plans are fully unlimited and come on a 12 month contract. You can choose to take the plans with or without a phone line from Zen. If you choose to go without, you'll still need a phone line from another provider and the combined price is likely to work out more than getting it all from the same company.

You get a free router when you sign up, as well as a free static IP address. If Wi-Fi coverage is a problem in your house you can add the EveryRoom plan for an extra £7.99 a month, which includes a Wi-Fi extender to help make your signal reach further.

If you're happy to go with something more basic you can opt for the standard broadband package instead:

  • Unlimited Broadband - an average download speed of 10Mb and upload speed of 1Mb.

This plan is fully unlimited and, as with the other deals, you can get it without or without a phone line from Zen. You can get the package on a 12 month deal, with a £19.99 set up fee and a free router, or on a rolling one month contract. This has a £78 set up fee, and you have to supply your own Wi-Fi router.

Which package should I choose?

Zen have a range of broadband packages catering to their users' different needs. Given that all the plans come with the same length contracts and benefits, speed, price and availability will be the main factors in your decision.

The Unlimited Fibre 3 and 4 plans are ideal for more demanding households, with lots of people streaming 4K video, downloading large files, and maybe uploading large files, too. If you work from home, especially, this may be what you're looking for, although the speeds don't reach the lightning fast rates you can get from the likes of Virgin Media or the full fibre providers. Availability is also limited, so use our postcode checker to see what speeds you can get where you live.

Away from that, you've got a choice of which fibre speed you prefer. Larger, busier households (especially with kids) are likely to benefit more from the faster service, while those with only one or two people might be happy with the slower plan.

If you aren't a heavy internet user and only need a basic service, then you might be tempted to consider the slower Unlimited Broadband plan. However, it's hard to recommend over the Unlimited Fibre 1 deal given that the price difference between the two is so low.

Unlimited Broadband does come with the added option of a one month rolling contract if you aren't able to commit for a longer spell. Just make sure you factor in the high set up fee when you're deciding if it will actually save you any money.

On the question of whether to take Zen with or without a phone line, the only issue is whether you've got a phone deal elsewhere that's still mid-contract. If you haven't, you will almost certainly save money by switching your phone line to Zen when you sign up.

Points to consider

  • Do you need speeds beyond what you can get with a normal fibre deal?
  • Do live in a Zen ultrafast area?
  • How many internet users are there in your house, and what do they use it for?
  • Do you need a short term contract?

What do I get when I sign up?

Zen offer a range of interesting features when you choose one of their broadband packages.

  • FRITZ!Box 7530 router - a wireless AC-rated router worth £130, and comes as standard with all 12 and 18 month contracts. It includes Guest Access, parental controls, and even telephony features.
  • Static IP address - all Zen deals include a free static IP address. This won't mean much to most people, but for those who work from home and need to remotely access their computer or host a website it's a welcome extra that you'd normally have to pay for.
  • Award winning customer service - available over the phone or online between 8am and 6pm on weekdays, and 9am to 5pm on weekends.
  • Auto compensation - if you have faults that aren't fixed within two days you receive £8 a day in compensation; you'll get £25 if an engineer misses an appointment or cancels less than 24 hours before its scheduled time; and if your service doesn't go live on the agreed date you'll get £5 a day for each day it's late.

Benefits

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Ultrafast packages available in some areas - you can get speeds up to an average of 300Mb in some postcode areas.
  • High level of satisfaction - Zen sit at the top of our customer satisfaction charts.
  • UK-based customer service - if you need help you can get it over the phone or via the website seven days a week. It's based in the UK, too.
  • Free static IP address - Need a static IP address for your home business? You get one included for free with Zen Broadband.
  • Truly unlimited service - there are no limits to how much data you can download, so it's ideal to keep the whole family up online.

Drawbacks

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Not the cheapest - Zen prioritise things like stability, performance and support over cheap prices. If cost is your main consideration you might want to look elsewhere.
  • Short contracts only on slowest plan - all deals require a 12 month contract. The only short contract available is on their 10Mb standard broadband package.
  • Some deals only available over the phone - if you want one of the full fibre options you might have to give them a call instead of signing up online.
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