204 Customer Reviews over 6 pages
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- Location
- Co Durham
- Reviewing
- Zen
- Date
- 2015-02-07
- Comments
-
I have been with ZEN a number of years now. I cannot fault them for their service or speed. Before I was with them I was frustrated at broadband dropping out etc etc. Zen customer service are great nothing is too much trouble for them.If I have a problem then it is sorted out quickly staff are friendly and knowledgeable.
Its not the cheapest but I need the reliability of the net for our business.
- Location
-
- Location
- Rossendale
- Reviewing
- Zen
- Date
- 2017-11-28
- Comments
-
Amazing!!! We live on a hillside & have always struggled with broadband speed. Tried BT, Plusnet, TalkTalk, back to BT etc. It's been a total nightmare for the last 5 years, until we switched to Zen. Previous max speed has not gone above 2 megabytes. It's been impossible to watch Iplayer without major buffering issues, constantly had to call out the engineers. With Zen, we get between 11 - 12 megs & it's like being in a new, modern world!!! HWe've had Zen for about 2 months now & not had one single problem - ever! I really cannot recommend them highly enough - I guess it must be down to the amazing router they supply.
- Location
-
- Location
- Hampshire
- Reviewing
- Zen
- Date
- 2020-10-10
- Comments
-
I came to Zen on the basis of other reviews and they have not let me down. The only problem I've had was with the faceplate on the master socket and this was dealt with efficiently. Despite COVID 19 delay warnings my call was answered within seconds. I have been with Zen for over a year and I would highly recommend them
- Location
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- Location
- Worcestershire
- Reviewing
- Zen
- Date
- 2020-11-11
- Comments
-
After a awful lot of trouble with BT infinity dropping out every day for 1 to 2 hours coupled with bad customer service I decided to go with a new provider. After searching around for about three weeks I decided to go with Zen Internet. After all I was out of contract with BT. I decided to go and get ultimate fibre 2 with every room included. I placed my order on the 27th of October. I was provided with an activation date for the 10th of November. Four days prior to my activation date my equipment arrived. One times fritz Box 7530+1 times fritz repeater 3000. Due to Covid no engineer would be installing the equipment I had to do that myself. It was very easy to install the night before BT was to be switched off I just plugged everything in place by the next morning my Internet with a Zen wasn’t activated it went seamlessly. At the moment speeds are very good although it is explained that he can take some time to settle down we are happy with the speed we are getting now and that May improve even more overtime. Most of the communication with them has been done via email they are very prompt in sending information which was all easy to follow and understand. I am current getting speeds off Download 115.5Mbps Upload 55Mbps. Which for some people may not be amazing but for us that is amazing considering with BT as speeds were nowhere Near the speed we were paying for. The average speed we received with BT was 17.5Mbps download and 10.0 Mbps upload. This is very bad considering we was paying for 34 meg Internet. Zen Internet for us is the best Internet we can get in our area good customer service good reliability top speeds. There’s nothing more we could ask for.
I would never go back to BT now.
- Location
-
- Location
- Chesterfield
- Reviewing
- Zen
- Date
- 2016-01-03
- Comments
-
I have now been with Zen for many years, since moving from the hell that was Tiscali.
I have only ever had to call Customer support once with an issue and that turned out to be a faulty Router at my end........no Indian call centres with Zen, super reliability and speeds.
I even got an email from Zen before Christmas, to inform me that there was a cheaper plan than the one I was on, I duly clicked the link and was on the cheaper plan within 24 hours (not many companies do that)
Glad I moved to Zen, not the cheapest but THE BEST.
- Location
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- Location
- Bedford
- Reviewing
- Zen
- Date
- 2022-02-01
- Comments
-
Zen quite frankly are an excellent company and provide an excellent broadband capability.
I was with BT and like other reviews had numerous visits for slow speed and line drop outs - completely useless.
No problems with Zen in over 3yrs -
A “go to must” if you have broadband problems with your provider… can’t praise Zen enough!
- Location
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- Location
- Consett
- Reviewing
- Zen
- Date
- 2020-03-15
- Comments
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I have switched to Zen from TalkTalk nearly a year ago and I'm really glad I did!!! What a difference. Beaing with TalkTalk for a few years I had to reset my modem few times a week. Finally I had to replace their SuperRouter with my Netgear to prevent resetting every few days. With Zen's Fritz Box I didn't have to reset my router at all since I moved to Zen. Speed is concistent, no reason to fault it at all. I wouldn't move to other provider unless there is a someone else offering faster FTTP broadband to my location. Thank you Zen.
- Location
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- Location
- Dorset
- Reviewing
- Zen
- Date
- 2020-12-08
- Comments
-
Spot on stnadard of service and great technical support.
- Location
-
- Location
- Leeds
- Reviewing
- Zen
- Date
- 2019-12-04
- Comments
-
6 months in, I can't fault them for anything. Smooth process, great router (top of the line and awesome range), good speed and reliability (no dropouts ever!) for a reasonable price.
For me, peace of mind does worth it!
- Location
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- Location
- Sussex
- Reviewing
- Zen
- Date
- 2021-01-28
- Comments
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JUST PERFECT..!! Fast totally reliable...includes all services...get the best forget the rest...
- Location
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- Location
- Luton
- Reviewing
- Zen
- Date
- 2017-07-27
- Comments
-
Been with them for last 6 months . service is top notch . never had any downtime and speeds are constant even during peak times . Customer service is spot on . no complains here .
- Location
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- Location
- Inkberrow
- Reviewing
- Zen
- Date
- 2019-06-14
- Comments
-
I've tried the main broadband suppliers, and despite reasonable speeds, the reliability has always suffered. I ended up involving the ombudsman with both Virgin and BT to get out of contract with them.
I've been using Zen for 2 years and NEVER had a problem. Speeds are fast, but most importantly for me, the line has never dropped as I rely on it for work. It's not the cheapest, but it is certainly the best.
- Location
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- Location
- Caerphilly
- Reviewing
- Zen
- Date
- 2020-07-01
- Comments
-
Excellent service from an ISP that allows extra functionality.
Great that you can use your own router.
Reliability has been very good, and speeds are consistently the maximum my line allows.
- Location
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- Location
- Birmingham
- Reviewing
- Zen
- Date
- 2017-07-04
- Comments
-
Since moving to Zen my line speed has doubled to 18mbs after a poor intermittent service by a much more well hyped provider. Also, the line has been solid for 3 months now and Fitzi router is impressive for speed and versatillity and ease of use. I was with Zen after they first started in 1997 and had to leave due to house move but delighted to be back with an excellent company.
- Location
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- Location
- London
- Reviewing
- Zen
- Date
- 2020-02-26
- Comments
-
Very happy with Zen. Previously with BT and Plusnet. Plusnet was unreliable but Zen has been rock solid, fast, and the router has more features and better range than my BT smart hub 1. Also Zen promise no price increases.
- Location
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- Location
- Farnham, Bishops Stortford Herts
- Reviewing
- Zen
- Date
- 2022-05-19
- Comments
-
We needed to move our incoming line and the necessary rewiring. From start to finish everything was efficient, friendly and reassuring. Everything on time and to time.
Great job all round - what I have come to expect from Zen - it’s not surprising the company tops just about every review and comparison. I am totally mystified when I read some of the negative comments.
Please feel free to use my comments as you wish.
- Location
-
- Location
- Oxfordshire
- Reviewing
- Zen
- Date
- 2023-02-22
- Comments
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Never really have to give it a thought and that's what you want from your ISP surely?
I WFH all week and it is ultra reliable, never have any issues and get 73mb/s with mt FTTC product.
- Location
-
- Location
- London
- Reviewing
- Zen
- Date
- 2018-12-05
- Comments
-
Absolute top-notch services provided by Zen.
I live in an area where it can only be serviced by a small number of providers, and being on BT takes some years off my life.
Decided to take the plunge based on some reviews and have not regretted ever since.
Admittedly the price is slightly more pricey than BT, but the quality of the service, both in terms of the internet and also customer, has been fantastic.
Renewing contracts take literally minutes and everything is clearly documented and good to go.
Really happy with the service and could not rate it anymore highly.
- Location
-
- Location
- East Midlands
- Reviewing
- Zen
- Date
- 2018-07-30
- Comments
-
I was almost deterred from moving to Zen because of the reviews here. I so glad I went ahead. No issues at all with the change over. No drops in Internet. So pleased to be out of BT contract and the years of stress they caused me. Now I’m simply paying the same amount each month. No price hikes. No random charges. Peace of mind at last.
- Location
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- Location
- Wisbech
- Reviewing
- Zen
- Date
- 2021-04-11
- Comments
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We changed from Virgin Media and the difference in Customer service, broadband reliability is brilliant. Would completely recommend Zen. They actually have a Customer Service number who answer within 5 minutes. Very pleased we changed.
- Location
-
- Location
- Grayson
- Reviewing
- Zen
- Date
- 2021-05-28
- Comments
-
We have changed to zen wish we had done so earlier the whole process was straight forward.
We were fed up with virgin media sky high prices
And their broad band which kept dropping out.
We are very pleased with zen brilliant customer services as well.
- Location
-
- Location
- London
- Reviewing
- Zen
- Date
- 2019-12-05
- Comments
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We had massive ongoing problems with unstable internet connectivity that was driving us demented. Between Zen and ourselves and a LOT of effort from openreach we finally go the bl. thing sorted out. So theough perseverance we all got there in the end.
- Location
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- Location
- Preston, Lancs
- Reviewing
- Zen
- Date
- 2018-10-20
- Comments
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I have been a Virgin Media customer for broadband for nearly 10 years, and a BT customer for landline for 35 years. Both are expensive, and the wireless performance of Virgin's 'Super-Hub 3' router, is anything but super. Virgin refused to accede to my request for a reduction in their latest annual "much-more-than-inflation" price increase, so I began to look for an alternative, and mentioned it to various friends. To my surprise, Zen, a 'local' (NW England) firm was very highly recommended by two friends - particularly in respect of service quality. I did some research, top-notch service being my my highest priority, followed by price. I must admit that Virgin have been pretty good at service, but the reviews of Zen are outstanding. When I used Zen's website to find out how much a combined landline/broadband contact would be, I found to my amazement that I would save £25 per month in the first year and £18 in the second year. Virgin had regularly offered to provide me with a dual service, but this would have meant another cable coming into my house, which I didn't want. Being a retired IT person, I phoned Zen's Technical Dept. to ask them various questions, and was impressed by the replies I received - technically savvy, polite, friendly and quick. My Virgin cable broadband achieved 90Mb/sec download speeds on speed-check apps, but I never got anywhere near this in real life - obviously the speed of routers which are negotiated in getting data to me can adversely affect everyday speeds. By switching to Zen Fibre, I now get 40MB/sec, and HAVE NOT NOTICED ANY PRACTICAL DIFFERENCE from Virgin in day-to-day use. The Zen router's wi-fi is in an entirely different league to Virgin's - I can now stream to my TV without any problems. The Zen router (a Fritz!Box) arrived when promised and is pre-set - all I had to do was plug it in, connect the leads and everything worked first time with no problems. My landline has just swapped to Zen - again, no problems at all. It will take a few weeks to get the BT and Virgin DD's sorted, with refunds and so-on, but I am relaxed about that. So, this long review is, intentionally, just about as positive as I can make it.
- Location
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- Location
- Huntingdon
- Reviewing
- Zen
- Date
- 2018-04-24
- Comments
-
I currently have a problem with the broadband. The engineers at Zen have been brilliant. Not only have they patiently gone through changes with me, but they have even diarised and called me back a few times to see how I am getting on. There are very few companies that will do that IMO.
A bit thank you Zen technical team.
Even the sales team are good
I asked them if I might upgrade to fibre and they said that, rather than take my money, they didn't think that the speed would be significatnly better so recommended that I didn't upgrade. I am not confident that many other broadband sales teams would say that.
- Location
-
- Location
- Marlow
- Reviewing
- Zen
- Date
- 2018-01-20
- Comments
-
Moved to Zen from BT and it's like night and day. Consistently high speeds (in the region of 60mbps + at the router) and very few drop outs. I have used support because there was an issue with our router which turned out to be because it was too close to the smart meter. Support was great, quick and based in the UK. What's not to like?
- Location
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- Location
- Scotland
- Reviewing
- Zen
- Date
- 2020-09-20
- Comments
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I have been with Zen roughly when they started up I have never had a problem with them and yes they are a bit more expensive but you only get what you pay for.
- Location
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- Location
- West Yorkshire
- Reviewing
- Zen
- Date
- 2021-06-25
- Comments
-
I have been with Zen for 20 years. They have always provided excellent service and support. Customer service is expert but able to explain clearly and simply. I have had occasional transition problems to new gear. Technical people have always given all the time necessary to ensure I end up sorted. I would be impatient with me sometimes. They never are. The price is excellent too.
- Location
-
- Location
- HIGH PEAK
- Reviewing
- Zen
- Date
- 2020-01-28
- Comments
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I have been with Zen 12 years as they always amswer the phone and help me with any issues unlike the other companies who usually make you sit for hours on an answering machine, Cannot rate highly enough !
- Location
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- Location
- Barnsley
- Reviewing
- Zen
- Date
- 2020-05-18
- Comments
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Have been with Zen for well over 10 years now and have never had a problem, their service is faultless.
- Location
-
- Location
- Haywards Heath
- Reviewing
- Zen
- Date
- 2019-04-22
- Comments
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Really good customer service, not the cheapest, but also not out there to cheat you with 12 month offers like the others.
Have been with Zen for 18 months now. Had a problem about 8 months in. I called up Zen (was answered quickly by a real person) and they organised for BT to come out and give me a new service for free. They did all the chasing for me!
I feel confident if I call Zen will answer my call and help me sort the problem. After years with the main suppliers this is like a breath of fresh air! Go Zen!
- Location
-
- Location
- Luton
- Reviewing
- Zen
- Date
- 2017-05-12
- Comments
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Really happy with the consistency of the speeds and customer support. No long waits during customer service call . You are actually getting what you are paying for, unlike, other broadband companies around .
No load management which means your speeds WILL NOT be slowed down during peak times . and i am loving it.
Keep it up Zen .
- Location
-
- Location
- Beds
- Reviewing
- Zen
- Date
- 2015-06-30
- Comments
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Have been with Zen for 10 years+.
Can't fault them. Excellent customer service, excellent reliability, excellent speeds.
Also will quite happily cater for the more technical-minded customers who want to be able to adjust things like target SNR margins etc. No hassle, straight through to tech support who had it changed within minutes.
Keep up the good work.
- Location
-
- Location
- Kent
- Reviewing
- Zen
- Date
- 2016-04-30
- Comments
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I've been with Zen for quite a while and have experience both traditional broadband and FTTC including an upgrade. I've never had a problem with their service and on the odd occasion when the "internet" has gone down they have always helped me to locate the problem, which is invariably at my end. Would not hesitate to recommend them.
- Location
-
- Location
- South Woodham Ferrers
- Reviewing
- Zen
- Date
- 2019-04-05
- Comments
-
Top marks, excellent provider the fibre works anytime of the day and always at top speed the router is the best I’ve had more powerful than some very expensive purchases.
One happy customers
- Location
-
- Location
- Freeland
- Reviewing
- Zen
- Date
- 2021-06-25
- Comments
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An engineer went above and beyond to help me get connected. There was a mix up originally as I was moving into a new build and I was told it could be installed remotely so the installation date was prior to my moving date but that didn't matter. The engineer did what he could without visiting the property and talked me through what to do when I actually moved in. He also tried to re-arrange his schedules to ensure I was dealt with as priority. Very pleased with his efforts to help me
- Location
-
- Location
- Truro
- Reviewing
- Zen
- Date
- 2019-06-05
- Comments
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Hi, Needed to upgrade my current broadband to Fibre to the Premises (FTTP) and was unable to do so with my current provider. Was limited to who I could switch to , but having used Zen Internet in the past, this seemed an easy decision. (Sorry BT you are still more expensive!)
Called Zen sales team on 29-May, decided on the package & within one week BT OpenReach had installed new fibre line to my property and I am now using Zen's supplied Fritz!Box router and getting 69Mbs download/ 18Mbs upload. Very happy customer!
- Location
-
- Location
- Milton Keynes
- Reviewing
- Zen
- Date
- 2020-03-17
- Comments
-
Best ISP out there!
Constantly hearing reports of BT outages on the estate - Zen has never once failed.
Customer support is second to none - don't waste your time looking around, Zen are THE dudes!
- Location
-
- Location
- Altrincham
- Reviewing
- Zen
- Date
- 2018-01-26
- Comments
-
Don't understand all the negative reviews. Would really like to know (from Zen)why some people have had such a bad experience. I accept thay are not cheap (you get what you pay for)and there are no introductory special offers, but after my previous supplier (firenet)suddenly abandoned all their customers without notice, Zen was like a breath of fresh air. I am using my own router and most of the time am using a wired connection to my pc so don't know if that is one reason I have had no problems. Their customer service is second to none, spending a long time on the phone to help me set up/ solve problems. They even identified an incorrect setting on my own router that had been causing a previously unresolved problem with my previous provider (who even had an engineer out who failed to find the issue. Maybe I have been lucky but am very happy with Zen and prepared to accept the relatively high price for the service and support received.
- Location
-
- Location
- oldham
- Reviewing
- Zen
- Date
- 2012-04-17
- Comments
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over the years i have had all sorts of different broadband packages, Zen is by far the best, the customer service is second to none and the speeds are exactly what they told me they would be, personally i am very happy with the full service that i am getting from Zen.
- Location
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- Location
- Scarborough
- Reviewing
- Zen
- Date
- 2016-07-03
- Comments
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THE best telecoms company I have ever used! Customer service is excellent ... you get through to somebody straight away; a person that you can understand and who gives you their full name, not a made up one they can hide behind when things go wrong! If BT, SKY, Plusnet etc cared at all about their customers they would do copy what ZEN do.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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