Broadband Reviews - Fixed Line Broadband Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Listed below are all the fixed line broadband suppliers we've received reviews for.

Click the column headings to sort the table.

Review your Broadband Provider

Sort:	Provider	Satisfaction	Service	Speed	Reliability	Cheapest Broadband
1	BT Based on 5094 customer ratings for BT since 2020-12-09 See 3192 reviews	3.1 stars	3.1 stars	2.9 stars	3 stars	Satisfaction 3.1 stars Customer Service 3.1 stars Speed 2.9 stars Reliability 3 stars	£27.99 first 24 months £336 first year cost Go to site
BT Satisfaction 3.1 stars Customer Service 3.1 stars Speed 2.9 stars Reliability 3 stars Based on 5094 customer ratings for BT since 2020-12-09 See 3192 reviews £27.99 first 24 months £336 first year cost Go to site
2	EE Based on 1039 customer ratings for EE since 2020-12-09 See 1540 reviews	3.3 stars	3.5 stars	2.8 stars	3 stars	Satisfaction 3.3 stars Customer Service 3.5 stars Speed 2.8 stars Reliability 3 stars	£23.50 first 24 months £292 first year cost £10.00 upfront cost Go to site
EE Satisfaction 3.3 stars Customer Service 3.5 stars Speed 2.8 stars Reliability 3 stars Based on 1039 customer ratings for EE since 2020-12-09 See 1540 reviews £23.50 first 24 months £292 first year cost £10.00 upfront cost Go to site
3	Gigaclear Based on 100 customer ratings for Gigaclear since 2020-09-11 See 43 reviews	3.6 stars	3.4 stars	3.7 stars	3.6 stars	Satisfaction 3.6 stars Customer Service 3.4 stars Speed 3.7 stars Reliability 3.6 stars	£19.00 first 24 months £228 first year cost Go to site
Gigaclear Satisfaction 3.6 stars Customer Service 3.4 stars Speed 3.7 stars Reliability 3.6 stars Based on 100 customer ratings for Gigaclear since 2020-09-11 See 43 reviews £19.00 first 24 months £228 first year cost Go to site
4	Hyperoptic Based on 100 customer ratings for Hyperoptic since 2020-11-30 See 222 reviews	3.2 stars	3.2 stars	3.5 stars	3.2 stars	Satisfaction 3.2 stars Customer Service 3.2 stars Speed 3.5 stars Reliability 3.2 stars	£18.99 first 12 months £238 first year cost £9.99 upfront cost Go to site
Hyperoptic Satisfaction 3.2 stars Customer Service 3.2 stars Speed 3.5 stars Reliability 3.2 stars Based on 100 customer ratings for Hyperoptic since 2020-11-30 See 222 reviews £18.99 first 12 months £238 first year cost £9.99 upfront cost Go to site
5	italk Based on 100 customer ratings for italk since 2019-07-29 See 58 reviews	2 stars	2.1 stars	1.8 stars	1.8 stars	Satisfaction 2 stars Customer Service 2.1 stars Speed 1.8 stars Reliability 1.8 stars	£21.99 per month £274 first year cost £9.95 upfront cost Go to site
italk Satisfaction 2 stars Customer Service 2.1 stars Speed 1.8 stars Reliability 1.8 stars Based on 100 customer ratings for italk since 2019-07-29 See 58 reviews £21.99 per month £274 first year cost £9.95 upfront cost Go to site
6	John Lewis Broadband Based on 191 customer ratings for John Lewis Broadband since 2020-12-09 See 772 reviews	2.4 stars	2.7 stars	2.1 stars	2.4 stars	Satisfaction 2.4 stars Customer Service 2.7 stars Speed 2.1 stars Reliability 2.4 stars	£25.00 first 12 months £300 first year cost Go to site
John Lewis Broadband Satisfaction 2.4 stars Customer Service 2.7 stars Speed 2.1 stars Reliability 2.4 stars Based on 191 customer ratings for John Lewis Broadband since 2020-12-09 See 772 reviews £25.00 first 12 months £300 first year cost Go to site
7	NOW Broadband Based on 477 customer ratings for NOW Broadband since 2020-12-09 See 345 reviews	2.8 stars	3 stars	2.5 stars	2.7 stars	Satisfaction 2.8 stars Customer Service 3 stars Speed 2.5 stars Reliability 2.7 stars	£18.00 first 12 months £221 first year cost £5.00 upfront cost Go to site
NOW Broadband Satisfaction 2.8 stars Customer Service 3 stars Speed 2.5 stars Reliability 2.7 stars Based on 477 customer ratings for NOW Broadband since 2020-12-09 See 345 reviews £18.00 first 12 months £221 first year cost £5.00 upfront cost Go to site
8	Onestream Based on 155 customer ratings for Onestream since 2020-12-11 See 134 reviews	2.1 stars	2.2 stars	2.4 stars	2.3 stars	Satisfaction 2.1 stars Customer Service 2.2 stars Speed 2.4 stars Reliability 2.3 stars	£26.99 first 12 months £324 first year cost Go to site
Onestream Satisfaction 2.1 stars Customer Service 2.2 stars Speed 2.4 stars Reliability 2.3 stars Based on 155 customer ratings for Onestream since 2020-12-11 See 134 reviews £26.99 first 12 months £324 first year cost Go to site
9	Plusnet Based on 3035 customer ratings for Plusnet since 2020-12-09 See 3478 reviews	3.3 stars	3.5 stars	3 stars	3.2 stars	Satisfaction 3.3 stars Customer Service 3.5 stars Speed 3 stars Reliability 3.2 stars	£18.99 first 12 months £228 first year cost Go to site
Plusnet Satisfaction 3.3 stars Customer Service 3.5 stars Speed 3 stars Reliability 3.2 stars Based on 3035 customer ratings for Plusnet since 2020-12-09 See 3478 reviews £18.99 first 12 months £228 first year cost Go to site
10	Shell Energy Based on 395 customer ratings for Shell Energy since 2020-12-09 See 536 reviews	2 stars	2.2 stars	2 stars	2.1 stars	Satisfaction 2 stars Customer Service 2.2 stars Speed 2 stars Reliability 2.1 stars	£15.99 first 18 months £192 first year cost Go to site
Shell Energy Satisfaction 2 stars Customer Service 2.2 stars Speed 2 stars Reliability 2.1 stars Based on 395 customer ratings for Shell Energy since 2020-12-09 See 536 reviews £15.99 first 18 months £192 first year cost Go to site
11	Sky Based on 5000 customer ratings for Sky since 2020-12-09 See 1988 reviews	2.9 stars	3.1 stars	2.6 stars	2.7 stars	Satisfaction 2.9 stars Customer Service 3.1 stars Speed 2.6 stars Reliability 2.7 stars	£26.00 first 18 months £312 first year cost No upfront cost online Go to site
Sky Satisfaction 2.9 stars Customer Service 3.1 stars Speed 2.6 stars Reliability 2.7 stars Based on 5000 customer ratings for Sky since 2020-12-09 See 1988 reviews £26.00 first 18 months £312 first year cost No upfront cost online Go to site
12	TalkTalk Based on 3146 customer ratings for TalkTalk since 2020-12-09 See 6304 reviews	2.8 stars	2.7 stars	2.7 stars	2.8 stars	Satisfaction 2.8 stars Customer Service 2.7 stars Speed 2.7 stars Reliability 2.8 stars	£22.00 first 18 months £264 first year cost No upfront cost online Go to site
TalkTalk Satisfaction 2.8 stars Customer Service 2.7 stars Speed 2.7 stars Reliability 2.8 stars Based on 3146 customer ratings for TalkTalk since 2020-12-09 See 6304 reviews £22.00 first 18 months £264 first year cost No upfront cost online Go to site
13	Virgin Media Based on 4774 customer ratings for Virgin Media since 2020-12-09 See 4013 reviews	3 stars	2.8 stars	3.1 stars	2.9 stars	Satisfaction 3 stars Customer Service 2.8 stars Speed 3.1 stars Reliability 2.9 stars	£24.00 first 18 months £288 first year cost No upfront cost online Go to site
Virgin Media Satisfaction 3 stars Customer Service 2.8 stars Speed 3.1 stars Reliability 2.9 stars Based on 4774 customer ratings for Virgin Media since 2020-12-09 See 4013 reviews £24.00 first 18 months £288 first year cost No upfront cost online Go to site
14	Vodafone Based on 1097 customer ratings for Vodafone since 2020-12-09 See 1093 reviews	2.8 stars	2.9 stars	2.7 stars	2.7 stars	Satisfaction 2.8 stars Customer Service 2.9 stars Speed 2.7 stars Reliability 2.7 stars	£19.50 per month £234 first year cost No upfront cost online Go to site
Vodafone Satisfaction 2.8 stars Customer Service 2.9 stars Speed 2.7 stars Reliability 2.7 stars Based on 1097 customer ratings for Vodafone since 2020-12-09 See 1093 reviews £19.50 per month £234 first year cost No upfront cost online Go to site
Recent ratings are derived from either the last 12 months or the last 100 customer ratings, whichever is largest. Show all time ratings.

Review your Broadband Provider

Broadband Deals

Home Broadband Providers

Mobile Broadband Deals

Mobile Broadband Providers

Broadband Guides

Broadband Help

Broadband Reviews - Fixed Line Broadband Customer Reviews