Broadband Reviews - Fixed Line Broadband Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Listed below are all the fixed line broadband suppliers we've received reviews for.

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Service    
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Reliability    
Cheapest Broadband    
1
BT

BT

Based on 8242
customer ratings for BT since 2020-06-20


See 3117 reviews

3 stars
3.1 stars
2.8 stars
3 stars
  • Satisfaction
    3 stars
  • Customer Service
    3.1 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars
£27.99 first 24 months

£346 first year cost

£10.00 upfront cost

Go to site
  • Satisfaction
    3 stars
  • Customer Service
    3.1 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 8242
customer ratings for
BT
since 2020-06-20


See 3117 reviews

£27.99 first 24 months

£346 first year cost

£10.00 upfront cost

Go to site
2
Community Fibre

Community Fibre

Based on 85
customer ratings for Community Fibre since 2016-02-09


See 3 reviews

4 stars
4.3 stars
4 stars
3.9 stars
  • Satisfaction
    4 stars
  • Customer Service
    4.3 stars
  • Speed
    4 stars
  • Reliability
    3.9 stars
£20.00 per month

£240 first year cost

Go to site
  • Satisfaction
    4 stars
  • Customer Service
    4.3 stars
  • Speed
    4 stars
  • Reliability
    3.9 stars

Based on 85
customer ratings for
Community Fibre
since 2016-02-09


See 3 reviews

£20.00 per month

£240 first year cost

Go to site
3
Direct Save Telecom

Direct Save

Based on 100
customer ratings for Direct Save since 2019-12-19


See 436 reviews

2.6 stars
3 stars
2.5 stars
2.8 stars
  • Satisfaction
    2.6 stars
  • Customer Service
    3 stars
  • Speed
    2.5 stars
  • Reliability
    2.8 stars
£29.95 per month

£409 first year cost

£49.90 upfront cost

Go to site
  • Satisfaction
    2.6 stars
  • Customer Service
    3 stars
  • Speed
    2.5 stars
  • Reliability
    2.8 stars

Based on 100
customer ratings for
Direct Save
since 2019-12-19


See 436 reviews

£29.95 per month

£409 first year cost

£49.90 upfront cost

Go to site
4
EE

EE

Based on 1583
customer ratings for EE since 2020-06-20


See 1527 reviews

3.1 stars
3.5 stars
2.8 stars
2.9 stars
  • Satisfaction
    3.1 stars
  • Customer Service
    3.5 stars
  • Speed
    2.8 stars
  • Reliability
    2.9 stars
£23.50 first 18 months

£292 first year cost

£10.00 upfront cost

Go to site
  • Satisfaction
    3.1 stars
  • Customer Service
    3.5 stars
  • Speed
    2.8 stars
  • Reliability
    2.9 stars

Based on 1583
customer ratings for
EE
since 2020-06-20


See 1527 reviews

£23.50 first 18 months

£292 first year cost

£10.00 upfront cost

Go to site
5
Gigaclear

Gigaclear

Based on 100
customer ratings for Gigaclear since 2020-06-06


See 38 reviews

3.7 stars
3.4 stars
3.7 stars
3.5 stars
  • Satisfaction
    3.7 stars
  • Customer Service
    3.4 stars
  • Speed
    3.7 stars
  • Reliability
    3.5 stars
£24.00 first 18 months

£288 first year cost

Go to site
  • Satisfaction
    3.7 stars
  • Customer Service
    3.4 stars
  • Speed
    3.7 stars
  • Reliability
    3.5 stars

Based on 100
customer ratings for
Gigaclear
since 2020-06-06


See 38 reviews

£24.00 first 18 months

£288 first year cost

Go to site
6
Hyperoptic

Hyperoptic

Based on 109
customer ratings for Hyperoptic since 2020-06-21


See 202 reviews

3.4 stars
3.6 stars
3.6 stars
3.3 stars
  • Satisfaction
    3.4 stars
  • Customer Service
    3.6 stars
  • Speed
    3.6 stars
  • Reliability
    3.3 stars
£17.99 first 12 months

£226 first year cost

£9.99 upfront cost

Go to site
  • Satisfaction
    3.4 stars
  • Customer Service
    3.6 stars
  • Speed
    3.6 stars
  • Reliability
    3.3 stars

Based on 109
customer ratings for
Hyperoptic
since 2020-06-21


See 202 reviews

£17.99 first 12 months

£226 first year cost

£9.99 upfront cost

Go to site
7
italk

italk

Based on 100
customer ratings for italk since 2019-02-22


See 42 reviews

2.1 stars
2.3 stars
2 stars
1.9 stars
  • Satisfaction
    2.1 stars
  • Customer Service
    2.3 stars
  • Speed
    2 stars
  • Reliability
    1.9 stars
£19.99 per month

£250 first year cost

£9.95 upfront cost

Go to site
  • Satisfaction
    2.1 stars
  • Customer Service
    2.3 stars
  • Speed
    2 stars
  • Reliability
    1.9 stars

Based on 100
customer ratings for
italk
since 2019-02-22


See 42 reviews

£19.99 per month

£250 first year cost

£9.95 upfront cost

Go to site
8
John Lewis Broadband

John Lewis Broadband

Based on 305
customer ratings for John Lewis Broadband since 2020-06-21


See 747 reviews

2.5 stars
2.8 stars
2.2 stars
2.4 stars
  • Satisfaction
    2.5 stars
  • Customer Service
    2.8 stars
  • Speed
    2.2 stars
  • Reliability
    2.4 stars
£19.00 first 12 months

£228 first year cost

Go to site
  • Satisfaction
    2.5 stars
  • Customer Service
    2.8 stars
  • Speed
    2.2 stars
  • Reliability
    2.4 stars

Based on 305
customer ratings for
John Lewis Broadband
since 2020-06-21


See 747 reviews

£19.00 first 12 months

£228 first year cost

Go to site
9
KCOM

KCOM

Based on 100
customer ratings for KCOM since 2020-01-14


See 95 reviews

3.1 stars
3.3 stars
3.1 stars
3.1 stars
  • Satisfaction
    3.1 stars
  • Customer Service
    3.3 stars
  • Speed
    3.1 stars
  • Reliability
    3.1 stars
£24.99 first 6 months

£390 first year cost

Go to site
  • Satisfaction
    3.1 stars
  • Customer Service
    3.3 stars
  • Speed
    3.1 stars
  • Reliability
    3.1 stars

Based on 100
customer ratings for
KCOM
since 2020-01-14


See 95 reviews

£24.99 first 6 months

£390 first year cost

Go to site
10
NOW Broadband

NOW Broadband

Based on 682
customer ratings for NOW Broadband since 2020-06-20


See 294 reviews

2.9 stars
3.2 stars
2.6 stars
2.8 stars
  • Satisfaction
    2.9 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars
£18.00 first 12 months

£221 first year cost

£5.00 upfront cost

Go to site
  • Satisfaction
    2.9 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 682
customer ratings for
NOW Broadband
since 2020-06-20


See 294 reviews

£18.00 first 12 months

£221 first year cost

£5.00 upfront cost

Go to site
11
Onestream

Onestream

Based on 139
customer ratings for Onestream since 2020-06-21


See 109 reviews

2 stars
2 stars
2.3 stars
2.3 stars
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2.3 stars
  • Reliability
    2.3 stars
£19.95 per month

£239 first year cost

Go to site
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2.3 stars
  • Reliability
    2.3 stars

Based on 139
customer ratings for
Onestream
since 2020-06-21


See 109 reviews

£19.95 per month

£239 first year cost

Go to site
12
Plusnet

Plusnet

Based on 4336
customer ratings for Plusnet since 2020-06-20


See 3379 reviews

3.2 stars
3.5 stars
2.9 stars
3.1 stars
  • Satisfaction
    3.2 stars
  • Customer Service
    3.5 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars
£18.50 first 12 months

£222 first year cost

Go to site
  • Satisfaction
    3.2 stars
  • Customer Service
    3.5 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 4336
customer ratings for
Plusnet
since 2020-06-20


See 3379 reviews

£18.50 first 12 months

£222 first year cost

Go to site
13
Shell Energy Broadband

Shell Energy

Based on 426
customer ratings for Shell Energy since 2020-06-21


See 436 reviews

2.2 stars
2.4 stars
2.1 stars
2.2 stars
  • Satisfaction
    2.2 stars
  • Customer Service
    2.4 stars
  • Speed
    2.1 stars
  • Reliability
    2.2 stars
£16.99 first 18 months

£204 first year cost

Go to site
  • Satisfaction
    2.2 stars
  • Customer Service
    2.4 stars
  • Speed
    2.1 stars
  • Reliability
    2.2 stars

Based on 426
customer ratings for
Shell Energy
since 2020-06-21


See 436 reviews

£16.99 first 18 months

£204 first year cost

Go to site
14
Sky

Sky

Based on 7603
customer ratings for Sky since 2020-06-20


See 1906 reviews

2.9 stars
3.1 stars
2.6 stars
2.7 stars
  • Satisfaction
    2.9 stars
  • Customer Service
    3.1 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars
£25.00 first 18 months

£310 first year cost

£9.95 upfront cost

Go to site
  • Satisfaction
    2.9 stars
  • Customer Service
    3.1 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 7603
customer ratings for
Sky
since 2020-06-20


See 1906 reviews

£25.00 first 18 months

£310 first year cost

£9.95 upfront cost

Go to site
15
SSE

SSE

Based on 361
customer ratings for SSE since 2020-06-21


See 441 reviews

2.7 stars
2.8 stars
2.5 stars
2.6 stars
  • Satisfaction
    2.7 stars
  • Customer Service
    2.8 stars
  • Speed
    2.5 stars
  • Reliability
    2.6 stars
£23.00 first 18 months

£276 first year cost

Go to site
  • Satisfaction
    2.7 stars
  • Customer Service
    2.8 stars
  • Speed
    2.5 stars
  • Reliability
    2.6 stars

Based on 361
customer ratings for
SSE
since 2020-06-21


See 441 reviews

£23.00 first 18 months

£276 first year cost

Go to site
16
TalkTalk: For Everyone

TalkTalk

Based on 4653
customer ratings for TalkTalk since 2020-06-20


See 6144 reviews

2.8 stars
2.7 stars
2.6 stars
2.8 stars
  • Satisfaction
    2.8 stars
  • Customer Service
    2.7 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars
£22.00 per month

£264 first year cost

No upfront cost online

Go to site
  • Satisfaction
    2.8 stars
  • Customer Service
    2.7 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 4653
customer ratings for
TalkTalk
since 2020-06-20


See 6144 reviews

£22.00 per month

£264 first year cost

No upfront cost online

Go to site
17
Truespeed

TrueSpeed

Based on 77
customer ratings for TrueSpeed since 2016-06-17


See 2 reviews

3.8 stars
4 stars
3.9 stars
3.9 stars
  • Satisfaction
    3.8 stars
  • Customer Service
    4 stars
  • Speed
    3.9 stars
  • Reliability
    3.9 stars
£29.99 per month

£360 first year cost

Go to site
  • Satisfaction
    3.8 stars
  • Customer Service
    4 stars
  • Speed
    3.9 stars
  • Reliability
    3.9 stars

Based on 77
customer ratings for
TrueSpeed
since 2016-06-17


See 2 reviews

£29.99 per month

£360 first year cost

Go to site
18
Virgin Media

Virgin Media

Based on 6792
customer ratings for Virgin Media since 2020-06-20


See 3825 reviews

3 stars
2.8 stars
3.1 stars
2.9 stars
  • Satisfaction
    3 stars
  • Customer Service
    2.8 stars
  • Speed
    3.1 stars
  • Reliability
    2.9 stars
£24.00 first 18 months

£288 first year cost

No upfront cost online

Go to site
  • Satisfaction
    3 stars
  • Customer Service
    2.8 stars
  • Speed
    3.1 stars
  • Reliability
    2.9 stars

Based on 6792
customer ratings for
Virgin Media
since 2020-06-20


See 3825 reviews

£24.00 first 18 months

£288 first year cost

No upfront cost online

Go to site
19
Vodafone

Vodafone

Based on 1604
customer ratings for Vodafone since 2020-06-20


See 1040 reviews

2.8 stars
2.8 stars
2.7 stars
2.7 stars
  • Satisfaction
    2.8 stars
  • Customer Service
    2.8 stars
  • Speed
    2.7 stars
  • Reliability
    2.7 stars
£21.95 per month

£263 first year cost

No upfront cost online

Go to site
  • Satisfaction
    2.8 stars
  • Customer Service
    2.8 stars
  • Speed
    2.7 stars
  • Reliability
    2.7 stars

Based on 1604
customer ratings for
Vodafone
since 2020-06-20


See 1040 reviews

£21.95 per month

£263 first year cost

No upfront cost online

Go to site
20
Zen

Zen

Based on 291
customer ratings for Zen since 2020-06-20


See 143 reviews

4.2 stars
4.3 stars
3.8 stars
4.2 stars
  • Satisfaction
    4.2 stars
  • Customer Service
    4.3 stars
  • Speed
    3.8 stars
  • Reliability
    4.2 stars
£29.99 per month

£380 first year cost

£19.99 upfront cost

Go to site
  • Satisfaction
    4.2 stars
  • Customer Service
    4.3 stars
  • Speed
    3.8 stars
  • Reliability
    4.2 stars

Based on 291
customer ratings for
Zen
since 2020-06-20


See 143 reviews

£29.99 per month

£380 first year cost

£19.99 upfront cost

Go to site

Recent ratings are derived from either the last 12 months or the last 100 customer ratings, whichever is largest. Show all time ratings.