Broadband Reviews - Fixed Line Broadband Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Listed below are all the fixed line broadband suppliers we've received reviews for.

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Review your Broadband Provider

Sort:	Provider	Satisfaction	Service	Speed	Reliability	Cheapest Broadband
1	BT Based on 8242 customer ratings for BT since 2020-06-20 See 3117 reviews	3 stars	3.1 stars	2.8 stars	3 stars	Satisfaction 3 stars Customer Service 3.1 stars Speed 2.8 stars Reliability 3 stars	£27.99 first 24 months £346 first year cost £10.00 upfront cost Go to site
BT Satisfaction 3 stars Customer Service 3.1 stars Speed 2.8 stars Reliability 3 stars Based on 8242 customer ratings for BT since 2020-06-20 See 3117 reviews £27.99 first 24 months £346 first year cost £10.00 upfront cost Go to site
2	Community Fibre Based on 85 customer ratings for Community Fibre since 2016-02-09 See 3 reviews	4 stars	4.3 stars	4 stars	3.9 stars	Satisfaction 4 stars Customer Service 4.3 stars Speed 4 stars Reliability 3.9 stars	£20.00 per month £240 first year cost Go to site
Community Fibre Satisfaction 4 stars Customer Service 4.3 stars Speed 4 stars Reliability 3.9 stars Based on 85 customer ratings for Community Fibre since 2016-02-09 See 3 reviews £20.00 per month £240 first year cost Go to site
3	Direct Save Based on 100 customer ratings for Direct Save since 2019-12-19 See 436 reviews	2.6 stars	3 stars	2.5 stars	2.8 stars	Satisfaction 2.6 stars Customer Service 3 stars Speed 2.5 stars Reliability 2.8 stars	£29.95 per month £409 first year cost £49.90 upfront cost Go to site
Direct Save Satisfaction 2.6 stars Customer Service 3 stars Speed 2.5 stars Reliability 2.8 stars Based on 100 customer ratings for Direct Save since 2019-12-19 See 436 reviews £29.95 per month £409 first year cost £49.90 upfront cost Go to site
4	EE Based on 1583 customer ratings for EE since 2020-06-20 See 1527 reviews	3.1 stars	3.5 stars	2.8 stars	2.9 stars	Satisfaction 3.1 stars Customer Service 3.5 stars Speed 2.8 stars Reliability 2.9 stars	£23.50 first 18 months £292 first year cost £10.00 upfront cost Go to site
EE Satisfaction 3.1 stars Customer Service 3.5 stars Speed 2.8 stars Reliability 2.9 stars Based on 1583 customer ratings for EE since 2020-06-20 See 1527 reviews £23.50 first 18 months £292 first year cost £10.00 upfront cost Go to site
5	Gigaclear Based on 100 customer ratings for Gigaclear since 2020-06-06 See 38 reviews	3.7 stars	3.4 stars	3.7 stars	3.5 stars	Satisfaction 3.7 stars Customer Service 3.4 stars Speed 3.7 stars Reliability 3.5 stars	£24.00 first 18 months £288 first year cost Go to site
Gigaclear Satisfaction 3.7 stars Customer Service 3.4 stars Speed 3.7 stars Reliability 3.5 stars Based on 100 customer ratings for Gigaclear since 2020-06-06 See 38 reviews £24.00 first 18 months £288 first year cost Go to site
6	Hyperoptic Based on 109 customer ratings for Hyperoptic since 2020-06-21 See 202 reviews	3.4 stars	3.6 stars	3.6 stars	3.3 stars	Satisfaction 3.4 stars Customer Service 3.6 stars Speed 3.6 stars Reliability 3.3 stars	£17.99 first 12 months £226 first year cost £9.99 upfront cost Go to site
Hyperoptic Satisfaction 3.4 stars Customer Service 3.6 stars Speed 3.6 stars Reliability 3.3 stars Based on 109 customer ratings for Hyperoptic since 2020-06-21 See 202 reviews £17.99 first 12 months £226 first year cost £9.99 upfront cost Go to site
7	italk Based on 100 customer ratings for italk since 2019-02-22 See 42 reviews	2.1 stars	2.3 stars	2 stars	1.9 stars	Satisfaction 2.1 stars Customer Service 2.3 stars Speed 2 stars Reliability 1.9 stars	£19.99 per month £250 first year cost £9.95 upfront cost Go to site
italk Satisfaction 2.1 stars Customer Service 2.3 stars Speed 2 stars Reliability 1.9 stars Based on 100 customer ratings for italk since 2019-02-22 See 42 reviews £19.99 per month £250 first year cost £9.95 upfront cost Go to site
8	John Lewis Broadband Based on 305 customer ratings for John Lewis Broadband since 2020-06-21 See 747 reviews	2.5 stars	2.8 stars	2.2 stars	2.4 stars	Satisfaction 2.5 stars Customer Service 2.8 stars Speed 2.2 stars Reliability 2.4 stars	£19.00 first 12 months £228 first year cost Go to site
John Lewis Broadband Satisfaction 2.5 stars Customer Service 2.8 stars Speed 2.2 stars Reliability 2.4 stars Based on 305 customer ratings for John Lewis Broadband since 2020-06-21 See 747 reviews £19.00 first 12 months £228 first year cost Go to site
9	KCOM Based on 100 customer ratings for KCOM since 2020-01-14 See 95 reviews	3.1 stars	3.3 stars	3.1 stars	3.1 stars	Satisfaction 3.1 stars Customer Service 3.3 stars Speed 3.1 stars Reliability 3.1 stars	£24.99 first 6 months £390 first year cost Go to site
KCOM Satisfaction 3.1 stars Customer Service 3.3 stars Speed 3.1 stars Reliability 3.1 stars Based on 100 customer ratings for KCOM since 2020-01-14 See 95 reviews £24.99 first 6 months £390 first year cost Go to site
10	NOW Broadband Based on 682 customer ratings for NOW Broadband since 2020-06-20 See 294 reviews	2.9 stars	3.2 stars	2.6 stars	2.8 stars	Satisfaction 2.9 stars Customer Service 3.2 stars Speed 2.6 stars Reliability 2.8 stars	£18.00 first 12 months £221 first year cost £5.00 upfront cost Go to site
NOW Broadband Satisfaction 2.9 stars Customer Service 3.2 stars Speed 2.6 stars Reliability 2.8 stars Based on 682 customer ratings for NOW Broadband since 2020-06-20 See 294 reviews £18.00 first 12 months £221 first year cost £5.00 upfront cost Go to site
11	Onestream Based on 139 customer ratings for Onestream since 2020-06-21 See 109 reviews	2 stars	2 stars	2.3 stars	2.3 stars	Satisfaction 2 stars Customer Service 2 stars Speed 2.3 stars Reliability 2.3 stars	£19.95 per month £239 first year cost Go to site
Onestream Satisfaction 2 stars Customer Service 2 stars Speed 2.3 stars Reliability 2.3 stars Based on 139 customer ratings for Onestream since 2020-06-21 See 109 reviews £19.95 per month £239 first year cost Go to site
12	Plusnet Based on 4336 customer ratings for Plusnet since 2020-06-20 See 3379 reviews	3.2 stars	3.5 stars	2.9 stars	3.1 stars	Satisfaction 3.2 stars Customer Service 3.5 stars Speed 2.9 stars Reliability 3.1 stars	£18.50 first 12 months £222 first year cost Go to site
Plusnet Satisfaction 3.2 stars Customer Service 3.5 stars Speed 2.9 stars Reliability 3.1 stars Based on 4336 customer ratings for Plusnet since 2020-06-20 See 3379 reviews £18.50 first 12 months £222 first year cost Go to site
13	Shell Energy Based on 426 customer ratings for Shell Energy since 2020-06-21 See 436 reviews	2.2 stars	2.4 stars	2.1 stars	2.2 stars	Satisfaction 2.2 stars Customer Service 2.4 stars Speed 2.1 stars Reliability 2.2 stars	£16.99 first 18 months £204 first year cost Go to site
Shell Energy Satisfaction 2.2 stars Customer Service 2.4 stars Speed 2.1 stars Reliability 2.2 stars Based on 426 customer ratings for Shell Energy since 2020-06-21 See 436 reviews £16.99 first 18 months £204 first year cost Go to site
14	Sky Based on 7603 customer ratings for Sky since 2020-06-20 See 1906 reviews	2.9 stars	3.1 stars	2.6 stars	2.7 stars	Satisfaction 2.9 stars Customer Service 3.1 stars Speed 2.6 stars Reliability 2.7 stars	£25.00 first 18 months £310 first year cost £9.95 upfront cost Go to site
Sky Satisfaction 2.9 stars Customer Service 3.1 stars Speed 2.6 stars Reliability 2.7 stars Based on 7603 customer ratings for Sky since 2020-06-20 See 1906 reviews £25.00 first 18 months £310 first year cost £9.95 upfront cost Go to site
15	SSE Based on 361 customer ratings for SSE since 2020-06-21 See 441 reviews	2.7 stars	2.8 stars	2.5 stars	2.6 stars	Satisfaction 2.7 stars Customer Service 2.8 stars Speed 2.5 stars Reliability 2.6 stars	£23.00 first 18 months £276 first year cost Go to site
SSE Satisfaction 2.7 stars Customer Service 2.8 stars Speed 2.5 stars Reliability 2.6 stars Based on 361 customer ratings for SSE since 2020-06-21 See 441 reviews £23.00 first 18 months £276 first year cost Go to site
16	TalkTalk Based on 4653 customer ratings for TalkTalk since 2020-06-20 See 6144 reviews	2.8 stars	2.7 stars	2.6 stars	2.8 stars	Satisfaction 2.8 stars Customer Service 2.7 stars Speed 2.6 stars Reliability 2.8 stars	£22.00 per month £264 first year cost No upfront cost online Go to site
TalkTalk Satisfaction 2.8 stars Customer Service 2.7 stars Speed 2.6 stars Reliability 2.8 stars Based on 4653 customer ratings for TalkTalk since 2020-06-20 See 6144 reviews £22.00 per month £264 first year cost No upfront cost online Go to site
17	TrueSpeed Based on 77 customer ratings for TrueSpeed since 2016-06-17 See 2 reviews	3.8 stars	4 stars	3.9 stars	3.9 stars	Satisfaction 3.8 stars Customer Service 4 stars Speed 3.9 stars Reliability 3.9 stars	£29.99 per month £360 first year cost Go to site
TrueSpeed Satisfaction 3.8 stars Customer Service 4 stars Speed 3.9 stars Reliability 3.9 stars Based on 77 customer ratings for TrueSpeed since 2016-06-17 See 2 reviews £29.99 per month £360 first year cost Go to site
18	Virgin Media Based on 6792 customer ratings for Virgin Media since 2020-06-20 See 3825 reviews	3 stars	2.8 stars	3.1 stars	2.9 stars	Satisfaction 3 stars Customer Service 2.8 stars Speed 3.1 stars Reliability 2.9 stars	£24.00 first 18 months £288 first year cost No upfront cost online Go to site
Virgin Media Satisfaction 3 stars Customer Service 2.8 stars Speed 3.1 stars Reliability 2.9 stars Based on 6792 customer ratings for Virgin Media since 2020-06-20 See 3825 reviews £24.00 first 18 months £288 first year cost No upfront cost online Go to site
19	Vodafone Based on 1604 customer ratings for Vodafone since 2020-06-20 See 1040 reviews	2.8 stars	2.8 stars	2.7 stars	2.7 stars	Satisfaction 2.8 stars Customer Service 2.8 stars Speed 2.7 stars Reliability 2.7 stars	£21.95 per month £263 first year cost No upfront cost online Go to site
Vodafone Satisfaction 2.8 stars Customer Service 2.8 stars Speed 2.7 stars Reliability 2.7 stars Based on 1604 customer ratings for Vodafone since 2020-06-20 See 1040 reviews £21.95 per month £263 first year cost No upfront cost online Go to site
20	Zen Based on 291 customer ratings for Zen since 2020-06-20 See 143 reviews	4.2 stars	4.3 stars	3.8 stars	4.2 stars	Satisfaction 4.2 stars Customer Service 4.3 stars Speed 3.8 stars Reliability 4.2 stars	£29.99 per month £380 first year cost £19.99 upfront cost Go to site
Zen Satisfaction 4.2 stars Customer Service 4.3 stars Speed 3.8 stars Reliability 4.2 stars Based on 291 customer ratings for Zen since 2020-06-20 See 143 reviews £29.99 per month £380 first year cost £19.99 upfront cost Go to site
Recent ratings are derived from either the last 12 months or the last 100 customer ratings, whichever is largest. Show all time ratings.

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Broadband Reviews - Fixed Line Broadband Customer Reviews