Three Mobile Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Three Mobile.
Recent Customer Ratings for Three
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 898 customer ratings since 2019-09-28 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
249 Customer Reviews for Three Mobile
| Reviewer | Location | Reviewing | Date | Ratings |
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Company you can recommend to your worst enemy - three mobile customer service is just awful. I was calling 6x about particular problem before they fixed it. |
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| mary | London | Three Mobile | 2015-10-20 | |
my story is a tale of two halfs im 12 months into my 15 gig a month contract,i spent the 1st 10 months losing signal unable to download or view video etc,in short it was a disgrace,and i suspect underhanded play to prevent customers using there full allowance,however in the last two months i have had decent service signal and download speeds my sis works for ofcom and has asked me for info,so i will wait and do a proper review in 6 more months to be fair to 3 they do seem to have rectified alot of probs.but you cant advertise 15gig then not have the facilities in place to allow the customer to use it.myself kids and partner are all 3 payasugo phone customers,7 in total spending roughly 350 a month,if 1 goes we all go. |
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| a galligan | manchester uk | Three Mobile | 2010-07-25 | |
Three signal coverage map shows very good 4G indoor & outdoor coverage at my post code. But in reality, indoor coverage is too bad. 1 bar maximum and no Signals as well. Have reported to three so many times but nothing came out. Won't buy it again!!! 1 star service. |
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| Aamer | Leeds | Three Mobile | 2015-08-11 | |
I have been with three mobile for several years with outstanding service. three mobile broadband. should not be aloud to operate. no customer care and when you do get hold of them they are not interested in helping |
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| Adam | Bristol | Three Mobile | 2018-06-07 | |
I wouldn't wish threes broadband on my worst enemy |
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| Adam | Derby | Three Mobile | 2020-03-18 | |
Not happy,and not a leg to stand on as going mobile home internet doesnt have a minimum speed promise, only 3 months into an 18month contract and i cant count amount of times i have taken sim out of Huawei router, reboot run a speed test and in evenings when im home from work between 6pm to 11pm my average download is between 1mbs to 4mbs, so forget netflix or play call of duty online, soooo much buffering and lag its pointless trying. in the 30 days try period when first into this contract i was getting roughly 20mbs download and about the same upload. Like i say now lucky to get 5mbs down and 1mb up. i Want out i dont want offers or money off, this was a really stupid choice thinking this would replace a landline internet service. Reminds me the days of dial up the time it takes to load pages, and buffering on youtube its like ive gone back 15 years! Just need to find out how much this crap gonna cost me to get out of contract? |
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| Adam Friel | Gravesend | Three Mobile | 2020-04-21 | |
no stars really went from vermin thinking this would be mobile anywhere what a mistake rubbish 3 i live in a built up area with loads of masts poor strenght dropping out just poor wish i had not botherd |
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| ady | manchester | Three Mobile | 2020-03-11 | |
We used a 3 Mi-Fi hub while we were waiting for our permanent Internet to be installed. The signal is terrible it barely ever works but we still get huge additional charges every month as we have apparently gone over our 40gb data allowance even though it is only used about 3 days a month as it is so terrible. We asked for a cap to be put on the account so that when we hit 40gb we don't start getting charged per gb used but we still get massive charges. They've also made it really difficult to cancel. Would not recommend them. |
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| Aisling | London | Three Mobile | 2019-05-17 | |
An absolute JOKE of a company! |
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| AJ | Lancashire | Three Mobile | 2017-03-10 | |
If you are purchasing an Apple iPad do not use a 3 sim for broadband. The iMessage does not interact with it so you cannot access the 3 App to top up or change your contract. The call centre I believe situated in India was unhelpful and were not conversant with the interoperability of Apple and 3. |
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| Al | London | Three Mobile | 2016-04-06 | |
Very unreliable and if you plan on using this for online gaming it will perform poorly if anybody else is connected. 2 or 3 streaming devices is enough to faulter three and their broadband. |
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| Alan | Gloucester | Three Mobile | 2019-12-10 | |
AVOID THREE AT ALL COSTS!!! Customer service is appalling, called them today to cancel after 4 yrs and the first person i spoke to said i would incur a charge for cancelling early even though my contract is due up at the end of the month, second person i spoke to called me a liar as i told him i was offered a better deal with another reputable company and was told not only did this well known company supply refurbished handsets but that i would need to pay £60 to cancel early even though my plan is 35 a month. I eventually agreed to pay this amount just so i did not have to deal with this company any more. I was then passed through to another department only to be told on 5 separate attempts that i could not be located on their systems, after 45 mins, 4 different advisors i eventually was able to cancel for a fee of 59.25. I have since contacted the other company who aledgedly sell refurbished handsets to be told this is false and three have used this tactic to pressure other customers into not cancelling. DO NOT BUY FROM THREE, YOU WILL REGRET IT |
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| Alana | Glasgow | Three Mobile | 2013-01-27 | |
Without doubt this is the worst broadband service I have ever used. I have a 2 year contract for HomeFi with a Huawei B535 Router and after 2 months of suffering dropped connection, slow speeds and unable to connect to internet I gave up and bought a Virgin package again. If you are thinking of taking a HomeFi contract Do Not Do It. You will not be happy with the service. The customer service is appalling, unknowledgeable, unhelpful and could not care less about the customer. I live in a 4G high signal strenth area with 5 bars on the router signal connection. When it works correctly it does so at 15-20 Mbps, the trouble is it only works correctly for minutes at a time then drops the connection, fails to reconnect and then when it does reconnect it runs at 15-20 Kbps, the speed of a tortoise. Restarting the router makes no difference. Netflix spends all its time buffering after the initial connection and is unwatchable so their Go Binge promise for Netflix is a lie. Bottom line is that I have thrown away over £500 on a 2 year contract that is absolutely useless for the purpose. Please learn from my mistake. Do Not Use Three. |
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| Alex Wallace | Wishaw | Three Mobile | 2020-02-19 | |
I had previously been a loyal customer of three; I left them once before (on good terms) only because I found a better deal. So based on my previous good experience of Three I had no hesitation in returning to them. Sadly second time around and the service is dire. I started having problems with my mobile phone (iPhone) very early on in the contract, phone kept freezing and calls kept dropping, texts sending multiple times even though an alert popped up stating message failed to send. I phoned Three Customer Services several times on this issue within the first 12 months; each time they fobbed me off telling me I need to do a factory reset, reboot or install new software. Despite all of this the problems did not go away. My phone contract is now 1yr and 39 days which means that my 1 yr Apple warranty has lapsed but I am still within my 2 year warranty with Three (as I found out today). To rectify the issues which as mentioned have been on-going for the past year; three are now telling me that I need to take my phone to Apple and pay the £300 to have it repaired and only then will they re-imburse me under warranty if the fault is not down to damage. Yet had they dealt with the issue correctly when I first reported it my phone could have been repaired without me incurring any up front costs. My dealings with Three since returning to them has shown Three to be incompetent with poor knowledge, bad record keeping and dire customer care (each phone call taking around an hour of my time). I would not recommend Three to anyone and I will be leaving them never to return as as soon as my contract permits. |
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| Amanda | Bromley | Three Mobile | 2018-11-04 | |
I switched from Vodafone as I was lured in by the lower monthly cost and the roaming options. I now regret this hugely as I've had countless issues - data not working at all, extremely slow internet, texts not sending, unable to use virgin media wifi on the tube, phone number not properly transferred over etc. I then had to spend HOURS on live chats/ phone hepline ( the few times it worked) and received 0 help at all! Their customer service is a COMPLETE JOKE! No one calls back when they say they will and I was given the wrong advice MANY times which was a total waste of my time. Rather than help me, 3 customer service asked me the same questions OVER AND OVER again ( cause they clearly can't keep notes) and had to provide very sensitive information to prove my identity WAY TOO MANY TIMES! Customer Service at 3 refuses to be accountable for any faults 3 has and tries to claim there is no issue even when my data won't work at all in many areas. I had to have 8 lengthy, painful conversations to fix 1 problem because 3 refuses to listen. AVOID AT ALL COSTS!!!! WORST SERVICE PROVIDER!! I have been with Vodafone, O2, Virgin and GiffGaff and they are all far better than this awful network.Even when I tried to lodge a formal complaint, no one contacted me. Their customer service and technical teams are ABSOLUTELY USELESS and TOTAL TIMEWASTERS! |
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| Amy | London | Three Mobile | 2019-06-05 | |
Don't get scammed STAY AWAY " 3 MOBILE " & " 3 RESCUE INSURANCE " |
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| Andrew | Scunthorpe | Three Mobile | 2017-10-03 | |
Broadband speed is very slow and inconsistent. |
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| Andrew B | Sheffield | Three Mobile | 2020-02-11 | |
I have recently started a 24 month mobile contract at £18 per month to use with a Huawei E5573Bs-322 device. I now know what the "Bs" in "E5573Bs" stands for :( |
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| Andrew Falls | Leeds | Three Mobile | 2020-05-16 | |
This is without a doubt the WORST thing I have ever bought.It simply hardly ever connects - even in areas of reputedly good coverage i.e. major cities and town centres. When it does, the wretched thing invariably disconnects within thirty seconds. It often has a good signal BUT limited service i.e. no internet. On the rare occasions it does actually connect and stay connected for more then thirty seconds, it is slower than dial up used to be! Topping up on line can taker thirty minutes due to the time lag between each of the four processes to do this. Do not buy this product. It is appalling. |
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| Andy | West Midlands | Three Mobile | 2015-05-28 | |
Three mobile simple doesn't work in the City of London or in buildings. They can show you 4G sign from time to time but you won't be able to open a website or to check your email for less then 2-3 minutes. The speed and coverage is the worst I've seen ever. |
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| Andy | London | Three Mobile | 2015-12-10 | |
Absolutely ****** service, I was told by their website that 4G and 5G are available in my flat and that internet speeds were a minimum of 20Mbs. |
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| Anouar | London | Three Mobile | 2019-11-21 | |
Gloucester is not a good area for broadband and BT does not provide a fibre service in my area so I can't use Sky which I would like to. I could have Virgin Media but they are expensive and unreliable.. |
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| Anthony Clarke | Gloucester | Three Mobile | 2019-10-04 | |
Mobile 3 is totally unacceptable company please beware!! They will scam you with lies and you will have bailiffs knocking at your door as they are trying to do to my mother at the age of over 80 ... stay away from the insurance they other also as the scam is they replace your phone then no give you a return package then they scam £350 from the card you give for the £100 they requested to charge as the fee for replacement... I which l had purchased from VODAPHONE as people warned me of the scams from 3 MOBILE...STAY AWAY FROM 3 MOBILE OR YOU WILL REGRET..!!! |
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| Anwar | Scunthorpe | Three Mobile | 2017-10-07 | |
This 'three 4G Huawei broadband' is the worst broadband I have ever used. It's completely unreliable and useless. There is always this hesitation by the network to open any page on my computer that I end up canceling and clicking it until it goes. This happens to be my worst broadband contract ever. And to imagine that I will be stuck with this rubbish for two years is completely sickening. |
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| Arinze | Carmarthen | Three Mobile | 2020-05-06 | |
this is not good mobile network always given some issue with network no signal or cut out phone when you talking , so please do not get three mobile network is not good. thanks |
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| asghar khan | london | Three Mobile | 2017-09-07 | |
Avoid Three Broadbad. Located just yards from Blackbur Rovers my top speed is 0.75 MBPS. 3 is the biggest rip off company i the UK |
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| Avoid Three Broadbad | BB24LX | Three Mobile | 2020-03-02 | |
I am so frustrated This service does not provide what is promised the broadband speed is rubbish and so loading now tv, itv hub, Netflix etc Is difficult and almost impossible. I have just spent 45 minutes on the phone trying to get some satisfaction and was passed around and kept waiting until the broadband section was closed. This is the third time I have complained. |
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| Barbara | West Yorkshire | Three Mobile | 2020-03-13 | |
I cannot login to their website and cannot use their app. They collect money through direct debit and so far I have not been able to see my billing info. Today I called their costumer service and she told me if I want to know the billing details of the number I am calling through I should hang up and she will call me back on it. I hung up and she never calls. |
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| Behzad | Uxbridge | Three Mobile | 2018-03-21 | |
HATE HATE HATE having this contract. I went in-store to inquire, as I wasn't keen on paying for expensive line installation in my new house. I had NO idea about how much data I need each month, but the sales assistant reassured me that 15GB was plenty and that she even watched Netflix daily with her MiFi. It seemed like a GREAT idea! £15 a month for a tiny, wireless connection! |
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| Bianca | Brighton | Three Mobile | 2015-05-19 | |
Worst provider ever. I hardly go a two month period without the system running slow or not being able to connect at all. |
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| Bill | Manchester | Three Mobile | 2015-12-22 | |
Been with them for 7 months. Had download speeds of over 100mbps early morning, but typically over 50mbps most of day. Upload speeds excellent but never used. Any queries dealt with through chat very good. Only gripe is with the intro of 5G - it has been rolling out to my location since end of Feb for phones but not shown on coverage map. Broadband is supposed to follow. Youtube after 9:00 pm always "loading" - suspect this may not be Three's fault? |
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| BILLY BOOTS | SHEFFIELD | Three Mobile | 2020-04-18 | |
I did cancelled my contract with them twice and they charge me £35 after my first cancellation (i did pay and i cancelled a second time the same contract) and they keeps calls me 5 times a day because?i did not cancelled my contract and i need to pay them £40.ive got a few letters from a debt collectors.it was a horrible experience.if you would like to cancel a contract make sure they understands you. |
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| bo | chester | Three Mobile | 2016-12-20 | |
Our Three signal is good (looking at other reviews not everyone checks first). We are in a semi rural area so congestion should not be much of a problem. So far internet speeds have averaged 40-50 MBS, fine for 4k streaming. There is a bit of a lag as you start up, most of our speed tests point out this would not be good for gaming. Our previous fibre was not half of this due to distance from the centre. Reliability has not been 100% with a few days of poor service but compared to BT its about the same. Data transfers, especially uploads, have been extremely quick. |
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| Bobr | Caterham | Three Mobile | 2019-11-08 | |
no stars company is a disgrace and stictch their clients up i cant even get a signal but they charge me for using my own internet to make calls on their network because there so poor. |
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| brettski brett | east sussex | Three Mobile | 2016-09-13 | |
Have got a Huawei E3256 3 Mobile dongle which provides decent reception where I live. However, I have just updated my MAC to OSX Yosemite and the dongle now refuses to connect. 3 weeks after reporting the problem and a further week since complaining, customer support has failed to offer any help or advice. Yes - they're rubbish1 |
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| Brian | North Derbyshire | Three Mobile | 2014-11-29 | |
Have been recently burgled and trying to sort things out. 3 proved to be unsympathetic, unhelpful, aggressive and uncooperative. Bombarding me with calls (up to 7 calls in 24 hours) . Foreign operators who cannot understand or care less about our plight. Awful service. Just adds more unhappiness to our distraught situation. Does anyone English work for this company and give a dam?? |
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| Bward | Sussex | Three Mobile | 2016-01-13 | |
Oh my the worst company ever. I bought a mobile dongle service to be used abroad in specific countries. It worked from Manchester to London but not beyond. I struggled switching it on and off trying to get it to work whilst abroad with no joy. On return to UK I cancelled the contract - with unbelievable difficulty. Then when final bill arrived they charged me £35 for using the internet. I couldn't understand it and still don't. I argued for several days but they insisted regardless of whether I used it or not I obviously had it on and needed to pay. I still can't get over it. Then to top things up. I sent my sons phone in for repair. The repair service removed the sim card and couldn't work out what they did with it. I ordered a new sim from three and had to pay £5.11. I nearly collapsed other providers replace them for free. There must be a 20K% markup on that bit of plastic. Would never recommend three to anyone. I would give zero stars if it was possible. Telephone customer service an absolute shambles (if you can get through). |
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| C byrne | Manchester | Three Mobile | 2015-12-14 | |
Misinformed in Three shop when signing a two year dual service 'watertight' contract. Hours of phone calls to customer service because they do not respond to my complaints on their website. After contacting OFCOM, I have asked them to put things in writing, but they don't. They just ring, which makes it difficult to get the necessary documentation to justify a 'letter of deadlock'. Poor to non-existent mobile WiFi coverage. They advertise free 4G - but don;t have 4G cover in areas where most other providers do. |
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| Carol Elva Carlyon | East Sussex | Three Mobile | 2015-06-23 | |
Very bad experience with Three Mobile. They make you buy a second SIM with a plan, when you buy a phone with them, so you end up paying your device, your normal package plan + another Plan for a SIM. Basically, it's their policy, so prepare yourself to pay! After two years paying my number and another SIM with a basic tariff, that I have never used, they make me cancel this other SIM plan (after the contract expired after these two years) and make me pay another £30 pounds, only to close this SIM, which, of course, I never used. |
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| Celia | London | Three Mobile | 2019-02-19 | |
I am extremely unhappy with Three. I specifically asked for a cap of £80 when I made my contract. This was confirmed over the phone and later on I received a notification that I was close to my limit. I therefore expected it to stay this way. |
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| Celine | London | Three Mobile | 2018-03-30 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
