379 Customer Reviews over 10 pages
-
- Location
- Gravesend
- Reviewing
- Three Mobile
- Date
- 2023-01-02
- Comments
-
I have been using Three 5G home broadband now for six months. Download speeds are averaging 500 Mbps and upload 100 Mbps. I would recommend to anyone who has Three 5G coverage in their area.No drop outs at all..One very satisfied customer.
- Location
-
- Location
- Mid Devon
- Reviewing
- Three Mobile
- Date
- 2023-01-02
- Comments
-
I got this predominately to use for gaming online, when i first set up it was showing speeds of 25 meg, twice as fast as my home broadband,
The thing is, the connection drops out so often, gaming is impossible due to the lag,
Streaming on it is also pointless as the connection is so unstable. Access to adult sites is restricted, My phone is on 3 and if i do a speed test shows between 5-45 meg
I think the router might need upgrading or replacing, i can’t see how my phone will get a reliable 4g signal but not the mobile hub when they are on the same network.
Really wish i hadn’t bothered because we never use it and at £20 per month for 24 months, such a waste of money
- Location
-
- Location
- Bradford
- Reviewing
- Three Mobile
- Date
- 2022-12-29
- Comments
-
After about 3weeks of fast reliable broadband suddenly the speed went from constant good to slow (very slow 2or 3}then good (very good 300 or400]
Have rebooted and moved the router on numerous occasions but still the same.
I live within sight of the mast ,about 200 mts away
- Location
-
- Location
- Warrington
- Reviewing
- Three Mobile
- Date
- 2022-12-27
- Comments
-
worst internet speed even, i run the internet speed test and its constant at 2-3MBs
- Location
-
- Location
- scarborough
- Reviewing
- Three Mobile
- Date
- 2022-12-24
- Comments
-
Hi all,i would like to tell you about my experience with three broadband.it is bad,bad is not the word to describe it.it is diabolical.i've had it since april and have had nothing but trouble with it,ill give you all a warning just what you can expect,i did an speed test this morning,i hope you are all sitting comfortably.right download speed,1-48mps upload speed 5-24mps.with VPN on.download speed 4-10 mps,upload speed 3-98mps without VPN on,how's that for speed,some people on these sites say there are getting over 100s off mbps i just don't see it.on my three broadband you cannot run anything properly at the speeds i've shown you. nothing works properly at all,smart TV,PC,security cameras,and as for the customers services just don`t bother they are so bad it`s hard to describe.so i will tell you all keep clear of this company as you will regret it
- Location
-
- Location
- St Austell
- Reviewing
- Three Mobile
- Date
- 2022-12-01
- Comments
-
Awful customer service say you have 14 days to cancelthen make you wait for pack to return it which takes over a week your then over the 14 days and they charge you for device very sneaky and rip off
- Location
-
- Location
- Southampton
- Reviewing
- Three Mobile
- Date
- 2022-11-28
- Comments
-
Worst broadband provider ever. Very incompetent. They provided me a home 5G broadband that does not work and i’ve been calling everyday for 3 weeks to follow up only to hear that the account activation will be further delayed every time. Very bad service, no one is able to help me and they give lots of false promises!!
- Location
-
- Location
- Yor...
- Reviewing
- Three Mobile
- Date
- 2022-11-17
- Comments
-
Absolutely crap. It took about 5 minutes just to load this page to write this review about how crap it is. 5 bars on the router, lucky to get 1Mb. If I could give them a 0 I would. Honestly had better internet in Uni halls 10 years ago and we were getting it by waggling a long stick outside and screaming dialup noises.
- Location
-
- Location
- Plympton Plymouth
- Reviewing
- Three Mobile
- Date
- 2022-11-07
- Location
-
- Location
- Cleveland
- Reviewing
- Three Mobile
- Date
- 2022-10-29
- Comments
-
Complained at the 3 shop and they said nothing to do with us for the poor reception.
Although the router says it is working with all the 5 lights on saying good signal strength. My computer says 1 bar and takes ages to load.
- Location
-
- Location
- Somerset
- Reviewing
- Three Mobile
- Date
- 2022-10-28
- Comments
-
Their broadband service is horrendous! I've been with them a few years now and I average connection speeds of 1-2mbs!
For a period of 2 months, I actually got speeds of 20-30mbs but that was it!
Full signal on the router yet I suspect they are throttling the speed.
Too many users and not enough bandwidth!
As for their customer service, the worst I've ever experienced. Call centre in India where they haven't a clue and read from a script. They then try selling you even more rubbish when you're not happy with what you currently have! 2 hours, 3 operators and if I'm honest, I could barely understand them!
I went with 3 as I didn't have to worry about having a landline! Lesson learnt. Once the contract is up, I'll be cancelling and going to a fixed connection.
I've been with them since they began and their whole service has gotten worse each year.
I'd think long and hard if you're considering using them for Broadband. They're not a service I would recommend.
- Location
-
- Location
- Birmingham, United Kingdom
- Reviewing
- Three Mobile
- Date
- 2022-10-19
- Comments
-
Terrible internet provider. Shockingly bad performance and reliability in general. I can barely watch a 32 second video on YouTube these days without it needing to take several minutes to buffer and load.
Started around a month ago. Until then their service was alright, not great, but alright. However, suddenly my internet has become the most unreliable piece of crap in the world, and Three's customer service is next to useless when it comes to actually telling you why that is; they're pretty useless for most things beyond scripted answers, but at least most are polite.
I apparently have unlimited data, but you wouldn't know that with how little data they actually afford me. I'm lucky to get 1mpbs anymore.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2022-10-18
- Comments
-
Top floor in the middle of zone 1, the 5G coverage map shows my house should have 5G indoors and out. However, I'm only getting 4g. During the day, I was getting maybe 30-50 mbps, not the worst, far from the best though. As I write this review, at 6pm, it jumps from 2-3 mbps to 30ish. I was expecting 5G speeds, and to say I am disappointed, would be a lie, as you must firstly have expectations to be disappointed, and my expectations from 3 are absolutely 0. So the prophecy has been fulfilled, luckily, I am within the 14 day grace period, and will see how difficult they make it to cancel this contract.
I would advise you not to get this product, if you need reliable and decently fast internet. Goodluck fellas
- Location
-
- Location
- Watford
- Reviewing
- Three Mobile
- Date
- 2022-10-16
- Comments
-
Terrible. This should be a 5g speed/service? It takes more than 1 min to upload a 50-sec video on the web. When we do some research online we spend more time waiting for the page to be found and opened that the time that we spend working. Absolutely a negative experience. We will return it for sure.
- Location
-
- Location
- Wimbledon
- Reviewing
- Three Mobile
- Date
- 2022-09-17
- Comments
-
Terrible connection - unusable product. Have great 4G coverage in my area and incredible speed with EE, but the connectivity from 3 cuts out every few seconds. Have to restart the device every 2mins to get any internet at all. Would avoid at all costs
- Location
-
- Location
- Glasgow
- Reviewing
- Three Mobile
- Date
- 2022-08-10
- Comments
-
Really cant beat 3 Mobile 5g BB package I was truly astonished at the speed I was getting 175mbs download over Wifi can vary from device to device but plug an ethernet cable in and i get 250mbs+ only small grip it Upload speed could be better Just over 10Mbs but that's enough for what i do
- Location
-
- Location
- Birmingham
- Reviewing
- Three Mobile
- Date
- 2022-07-24
- Comments
-
The most embarrassing mobile network ever! Do not listen the the good reviews as their is only 1% of good reviews and are most likely fake. Anyway to the point it’s the worst mobile network ever, Not once have I ever got 5g even though I’m a few blocks away for the 5g tower, I struggle to get 4g and consistently on 1 bar.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2022-07-15
- Comments
-
There is a special place in hell for whoever thought Mifi Internet packages were a great idea for homes. Maybe if ypu live in a van, sure you can make an argument for that but a home. Please do not advertise those as a great Internet deal. Its not. You'll be pulling your hairs put in no time. The volatility in Internet speeds is ridiculous. I had the unfortunate luck to have found a room in a house in London with a Three Mifi package. Worst decision I have ever made. Don't take for granted a good Internet package that is overkill for your needs. Seriously. You'll want to watch a movie, you can't. You want to play video games online, keep dreaming. I have honestly not seen an Internet as bad as this one. I would actually rather have dial up Internet. St least I know what I'm getting.
- Location
-
- Location
- South Kensington, London
- Reviewing
- Three Mobile
- Date
- 2022-06-29
- Comments
-
Several months with their 4G MiFi, the device is located by the window on a high floor in Central London. Average download speed 2 to 3 Mb/s, when it works!
Often continuous disconnection and reconnection. Very unreliable internet. I suppose their 5G must be similar as it is newest network and they are not able to sort out their 4G. I've got mobile data plan with BT and it has excellent coverage in my home, so it's a Three service issue. I do not recommend it at all.
- Location
-
- Location
- March
- Reviewing
- Three Mobile
- Date
- 2022-06-28
- Comments
-
I've had three broadband for over 4 years now as BT or sky isn't an option. As for fibre. That's a pipe dream where I live. At first it was OK, but over the last few months (start of 2022) three's broadband is getting worse ! I have a good signal for 4g. But forget it.
- Location
-
- Location
- Glasgow
- Reviewing
- Three Mobile
- Date
- 2022-06-02
- Comments
-
Very poor signal will be leaving when my contract has expired
- Location
-
- Location
- UK
- Reviewing
- Three Mobile
- Date
- 2022-05-17
- Comments
-
Truly awful, both in terms of the service itself and the customer service.
Before signing up to Three Mobile Broadband I called them to check coverage in the location I would be using it. I was told coverage was good. It is not. Coverage is very, very poor. I even had the router outside and tried every direction on several occasions.
I have reported this to Three who are refusing to accept this and demanding early termination fee. They are an unscrupulous company.
I have now purchased EE mobile broadband and receive very good coverage and good customer service. You get what you pay for!
- Location
-
- Location
- Maidenhead
- Reviewing
- Three Mobile
- Date
- 2022-05-10
- Comments
-
Received the 4G+ mobile broadband sercomm router today.
During the day: approx 30Mb/s
During the evening: approx 1Mb/s
Crap. Sending it back.
- Location
-
- Location
- Rhyl
- Reviewing
- Three Mobile
- Date
- 2022-04-30
- Location
-
- Location
- North Devon
- Reviewing
- Three Mobile
- Date
- 2022-04-26
- Comments
-
We have found the Three mobile network is a waste of money. Lucky we didn't sign up to a contract because it would have been a disaster.
Three's signal is unreliable and their broadband in our area is regularly throttled.
Living in a seaside, rural area doesn't help, especially when visitors overload the network.
Three's customer services are also poor; they don't answer social media messages and nothing has been resolved for us over the phone.
Three's mobile PAYG has become expensive over the past few years, and it just isn't value for money any more.
- Location
-
- Location
- Leeds
- Reviewing
- Three Mobile
- Date
- 2022-04-22
- Comments
-
Poor customer service, poor broadband service.
Asked for updates on issue around my area, usual rubbish of got to wait 7 days for issue to be resolved. Guess what issue wasn't resolved moved to a new ISP
- Location
-
- Location
- Bilston, West Modlands
- Reviewing
- Three Mobile
- Date
- 2022-04-20
- Comments
-
Absolutely useless. Have been with the 3 pay as you go for ages with hardly any problems so I decided to try their 4G broadband. Great to begin with but now the signal is useless even with the 3 mast at the end of my street!! If you need mobile broadband don't use 3. You will just end up wasting your money.
- Location
-
- Location
- Kettering
- Reviewing
- Three Mobile
- Date
- 2022-03-18
- Comments
-
My HomeFi broadband gets about 2mb if I’m lucky.
Save your money and opt for fibre if you can.
- Location
-
- Location
- Eastleigh
- Reviewing
- Three Mobile
- Date
- 2022-02-28
- Comments
-
Rubbish ! loads of calls to three tech . You maybe one of the few that gets good internet speeds , if you don’t want the hassle and get stuck in a contract you can’t get out of stay away !
- Location
-
- Location
- Eastleigh
- Reviewing
- Three Mobile
- Date
- 2022-02-28
- Comments
-
Rubbish ! loads of calls to three tech . You maybe one of the few that gets good internet speeds , if you don’t want the hassle and get stuck in a contract you can’t get out of stay away !
- Location
-
- Location
- South-West London
- Reviewing
- Three Mobile
- Date
- 2022-01-17
- Comments
-
It's just a bit sad.
I’ve been with three for over a decade, I have 3 phone contracts with them for each of my family members.
Their prices are great for both sim only and monthly phone deals. My husband is on sim only and his price reduces every year. My daughter gets the latest iPhone every 2 years, at the lowest price.
The customer service is great, very helpful, not a long wait, and quite friendly.
But even with all that, they have a huge problem. THEIR NETWORK.
I never get signal anywhere. I don’t live in anywhere remote, I live in a the suburbs of London. But god in some places in my town, I get terrible no signal at all. Zero bars. People call me and can’t get to me.
When I’m out with friends their networks seems to work just fine, and they’re all using different networks, vodaphone, EE, GiffGaff. It’s always just Three.
The internet is also quite unreliable. My phone is suppose to be 4G internet connection but I don’t think I’ve ever experienced 4G, I barely get 3G.
I got a few messages in the last few years saying that they’re improving the network in my area but I’ve not seen any change. At all.
They’ve also removed the Three benefit of using my data abroad. That I’m sure they don’t have full control over but it was a huge reason I stayed with three all these years despite the network issues.
Anyway,
If you’re looking for a good honest, cheapest on the market, affordable network with good customer service and you’re not fussed about internet speed. Three is for you.
If you at all rely on data outside then stay away for your own good.
- Location
-
- Location
- Manchester
- Reviewing
- Three Mobile
- Date
- 2022-01-03
- Comments
-
We were promised download speeds of 200+mbps. Our actual speeds have been peaking at 2mbps on a good day. A few months ago customer service told us that there was maintenance under way that would "definitely" be fixed by the 24th of December. That date has come and gone and if anything our speeds are worse now. We followed it up on Twitter and were told the works would now be finished next June at the earliest! Absolute joke. When we signed up for the contract we were told connections in our area were great and there was no mention whatsoever of any maintenance works that would make it borderline unusable for the first 12+ months. Now we're stuck with this lousy rip-off excuse for an internet connection for another year as we can't afford the cancellation fee. Please, PLEASE do not make our mistake.
- Location
-
- Location
- Sheffield
- Reviewing
- Three Mobile
- Date
- 2021-12-25
- Comments
-
Had it for 8 months, generally reliable with around 30 to 45 average mbs download, and I am on the edge of the city in semi rural area. Has lost Internet twice in 8 months for about 12 hours each time, but 98% of the time it's fine. Plug and play, better than slow old phone broadband that only gave 2mbs here.
- Location
-
- Location
- Manchester
- Reviewing
- Three Mobile
- Date
- 2021-12-25
- Comments
-
Absolutely terrible service. Its been working fine for 2-3 months then my crazy super fast 5G mobile internet get dead slow. Thanks to this amazing £18 a month deal I never know If I’ll be able to watch netflix after work. I can’t wait to the end of my contract in june... Thanks Three!
- Location
-
- Location
- Herne Bay
- Reviewing
- Three Mobile
- Date
- 2021-12-22
- Comments
-
If only you could give minus stars… been with 3 network for years with mobile phone so decided to get mobile broadband with them as well 2 years ago, ok for about 8 months then problem after problem, just finished my 2 year total rip-off contract with them, absolutely disgusting they take your money and don’t supply the service they promise, then your on the phone trying to discuss the ongoing issues time after time to people in god only knows what country who can’t understand what your saying. Stay away, that’s my advice
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2021-12-12
- Comments
-
Having been a three customer for several years I've seen the good, the bad and the ugly.
The good: when it works it works. That said, it works where there is no major demand in a given area such as some towns / suburban areas. Have been using one of these contacts in the TN38 Hastings area (4G) and it works well for the type of use, with speeds of around 6-17 mbps down. Similarly in the TQ2 Torquay area the service works well with similar speeds to the above.
The bad: London... Most of the areas I've tried it, it has failed or offered poor and unusable performance. SE14: 0.2mbps down 10% of the time, no throughput 90% of the time. NW1 : 0.6mbps down. WC1N: 0.9mbps down.
These speeds simply don't constitute an acceptable level of service in my opinion.
The ugly: customer Service... They simply do not know what they are talking about. The speak the language of upgrades and maintenance as the issue and reasons for the slow or unusable service, coming up with a variety of poorly scripted excuses, looking past the fact that it's been going on for years. Then in the next breath they are trying to get you to upgrade to 5G for another two years to solve the problem... Really? I'm sorry but I am not convinced.
I've switched to Vodafone and EE at a far higher cost in the problem areas and the service has been rock solid so far, particularly on Vodafone 4G.
- Location
-
- Location
- Reading
- Reviewing
- Three Mobile
- Date
- 2021-11-18
- Comments
-
No internet for a majority of the time; service is getting progressively worse as I assume we get further throttled
- Location
-
- Location
- Gwynedd
- Reviewing
- Three Mobile
- Date
- 2021-08-31
- Comments
-
I've been with 3 for 8 mainly trouble free years, until this year..."Upgrading" work was done on my local mast and now my service is ****... Download as slow as 0.8mbps, upload at 0.03 mbps...easier to put a hysterical emoji and a turd than post those figures. Absolute piss take. To be fair though, the Live Chat handlers are always courteous and try to be helpful, but aren't...
Do yourself a favour and give them a very, very, very wide berth
- Location
-
- Location
- West Yorkshire
- Reviewing
- Three Mobile
- Date
- 2021-07-28
- Comments
-
It does the job for watching YouTube, Netflix etc. Can struggle with online games like GTA, I've had speeds between 5.5 & 35 mbps it doesn't have a reliable average speed. All in all it's OK.
- Location
-
- Location
- Waterlooville Portsmouth
- Reviewing
- Three Mobile
- Date
- 2021-06-20
- Comments
-
I have read all the reviews below and felt disappointed by many of them. I ordered the dongle mobile WiFi for use in my camper van. I think I have had it for nearly a month now. As a test I shut down my Virgin set and used purely the dongle for TV my wife and my internet use, and I have used it for heavy work. A couple of t8mes during the England vs Scotland match we had a bit of spinning circle in the middle of the TV. I have calculated we use approx 2gb or is it 2mb download per day. This is normal everyday usage for us. So we have had no problems. Speed was brilliant. No internet delays. I would say at times it was better performance than our Virgin contract at £64 per month. I opted for the £12 per month for 10 wotsits per month. Now we have tested the network etc we are fast running out of the gb or mb so I have had to go back to our virgin setup. I want to upgrade and go up two levels of down load package with the dongle now so we can be 100% on the dongle. I will save money without a doubt for what use we want from the internet. There must be technical or end user reasons why people are having problems, we had NONE. I have not had to use the support service that’s why I could not put any stars against them. I would highly recommend this product/service. If people had problems and I did not then the company has listened to the gripes from feedback and sorted them out before we brought into I it.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Three Mobile are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Three Mobile.