379 Customer Reviews over 10 pages
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- Location
- Sheffield
- Reviewing
- Three Mobile
- Date
- 2021-01-05
- Comments
-
If I could give no stars I would! Shocking speeds and even worse customer service.
I live in Sheffield city centre and don’t have access to fibre broadband, so the fastest speed any provider can guarantee is 6 mbps which is fairly slow. I saw that Three were claiming much faster speeds so decided to give it a go! Oh how I wish I’d read the reviews beforehand..
It worked straight away out of the box which is about the only good thing. The speed fluctuated between fairly quick and unusably slow almost every 5 minutes. Tried the router all over the house to no avail. After a while, it settled on about 0.7 mbps which it never really changed from, despite showing full signal and 4G.
I purchased this in the Three store which doesn’t offer the same returns guarantee as online, however the store manager agreed to honour the 30 days and authorised it in my contract in case I changed my mind, and with lockdown looming (and closed shops) I was told I would be able to cancel on the phone.
This is where it gets even worse.. after being pinged around from pillar to post between various departments, I was told on the phone that they can’t authorise returns on the phone for products bought in store, and only the technical team would be able to do this based on the dreadful speed. After finally getting through to the technical team, they said I would only even be considered for a refund once they had conducted a weeklong troubleshooting investigation, and if the outcome of that was that they didn’t agree with my issues, there would be no refund. Feeling untold levels of dispair and betrayal about having been lied to in order to get me signed up in the shop (which had now closed because of lockdown), I opened a complaint in the online chat. After royally kicking off, the agent managed to honour my cancellation despite making a big song and dance about how it was outside of process and they were only making the exception as a goodwill gesture.
Moral of the story.. DON’T BE SUCKED IN BY THE PROPOSED SPEEDS! Like most of these reviewers’ experiences, mine was dreadful. The customer service is abysmal too.
- Location
-
- Location
- Brighton
- Reviewing
- Three Mobile
- Date
- 2015-05-19
- Comments
-
HATE HATE HATE having this contract. I went in-store to inquire, as I wasn't keen on paying for expensive line installation in my new house. I had NO idea about how much data I need each month, but the sales assistant reassured me that 15GB was plenty and that she even watched Netflix daily with her MiFi. It seemed like a GREAT idea! £15 a month for a tiny, wireless connection!
I used the internet quite frugally at first, then eventually started a Netflix subscription. My data allowance ran out in two days. I phoned up Three, outraged, but they simply just suggested I don't stream movies anymore. The call centre staffed apologised a million times without offering any solutions. I was passed from person to person with the same reply, so eventually I just gave up. I guess that's why they were so repetitive. I'm so frustrated, I wish the sales assistant in store knew what she was talking about, otherwise I never would've entered into this contract! She had a duty to help educate people like me who had no idea, so now I'm stuck with this ridiculous contract. It's SLOW (Three suggested that it depends on what time I'm online...I could barely load a web page even at 3am) and my data even ran out this month after specifically AVOIDING large streams.
I've tried so hard to get rid of it, but I'm stuck. I've phoned countless times, filed complaints...There's nothing I can do. Thanks Three! Please train your staff better.
- Location
-
- Location
- Doncaster
- Reviewing
- Three Mobile
- Date
- 2021-05-15
- Comments
-
I'd give them no stars if it was possible,abysmal download speed less than 1Mbps at the moment they're simply unable and unwilling to meet their contractual obligations and I suspect any good reviews on here have been sent by their employees,Avoid like the plague is my opinion.
- Location
-
- Location
- Manchester
- Reviewing
- Three Mobile
- Date
- 2015-12-22
- Comments
-
Worst provider ever. I hardly go a two month period without the system running slow or not being able to connect at all.
The customer service is about a useful as a chocolate fire tea cup. Every time I got in touch with them, I got someone in another country who didn't understand what I was trying to say, and i usually didn't understand them.
On more than one occasion I was told to take my laptop and drive to somewhere where i could get a better signal. They did not even try to resolve my issues. Ive been with them for three years because they where all that I could afford at the time.
My contract runs out soon and I will not be renewing it with them. as i can now afford a better service.
Would not recommend three to anyone.
- Location
-
- Location
- E175pe
- Reviewing
- Three Mobile
- Date
- 2023-05-24
- Comments
-
Very poor do not use have to contact everyday as the signal is non existent very very very poor do not buy or use three network
- Location
-
- Location
- SHEFFIELD
- Reviewing
- Three Mobile
- Date
- 2020-04-18
- Comments
-
Been with them for 7 months. Had download speeds of over 100mbps early morning, but typically over 50mbps most of day. Upload speeds excellent but never used. Any queries dealt with through chat very good. Only gripe is with the intro of 5G - it has been rolling out to my location since end of Feb for phones but not shown on coverage map. Broadband is supposed to follow. Youtube after 9:00 pm always "loading" - suspect this may not be Three's fault?
- Location
-
- Location
- chester
- Reviewing
- Three Mobile
- Date
- 2016-12-20
- Comments
-
I did cancelled my contract with them twice and they charge me £35 after my first cancellation (i did pay and i cancelled a second time the same contract) and they keeps calls me 5 times a day because?i did not cancelled my contract and i need to pay them £40.ive got a few letters from a debt collectors.it was a horrible experience.if you would like to cancel a contract make sure they understands you.
- Location
-
- Location
- West Yorkshire
- Reviewing
- Three Mobile
- Date
- 2021-07-28
- Comments
-
It does the job for watching YouTube, Netflix etc. Can struggle with online games like GTA, I've had speeds between 5.5 & 35 mbps it doesn't have a reliable average speed. All in all it's OK.
- Location
-
- Location
- NORTH EAST
- Reviewing
- Three Mobile
- Date
- 2023-06-02
- Comments
-
Poor network connection ALL of the time. Was mis-sold business contracts (broadband & mobile). Broadband speed was 0.5 to 2 meg in my business (so I have started cancellation procedure). I was told they use a different network from their mobile network so broadband speeds are faster- a lie! My mobile business contracts are no better- lose all benefits (Three Plus). Ive written 2 complaints without reply. Very poor overall.
- Location
-
- Location
- s yorks
- Reviewing
- Three Mobile
- Date
- 2021-03-27
- Comments
-
joined 3 several years ago and was initially reasonably happy with the mobile broadband service which l utilised at work. Moved jobs recently and decided to quit 3 as the coverage poor in the Peak District. That's when the hassle began. l contacted 3 via the net to cancel what had become a simple rolling monthly contract and waited for a final bill that failed to arrive. lnstead l received a letter from a debt collection agency stating that my account was in arrears and that my credit rating would be ruined if payment was not made. A few days later a bill from 3 appeared which l paid, but l still find myself pursued by the debt collectors while attempting to resolve the issue directly with 3 who seem utterly clueless. my advice is to steer well clear of 3.
- Location
-
- Location
- Caterham
- Reviewing
- Three Mobile
- Date
- 2019-11-08
- Comments
-
Our Three signal is good (looking at other reviews not everyone checks first). We are in a semi rural area so congestion should not be much of a problem. So far internet speeds have averaged 40-50 MBS, fine for 4k streaming. There is a bit of a lag as you start up, most of our speed tests point out this would not be good for gaming. Our previous fibre was not half of this due to distance from the centre. Reliability has not been 100% with a few days of poor service but compared to BT its about the same. Data transfers, especially uploads, have been extremely quick.
Customer service has been challenging at times, you get get the "we want to help you" type of approach but few will understand exactly what you are saying.
We have the Huawei AI cube (more of a cylinder really) which supplies the whole house fairly well. I use an Ethernet cable for the TV which seems much better for stability than wifi. I had a go at range extending but there seems to be an incompatibility with my tp-link plug in system. I have simply moved the antennas on my remote computer.
All in all very happy so far.
- Location
-
- Location
- east sussex
- Reviewing
- Three Mobile
- Date
- 2016-09-13
- Location
-
- Location
- North Derbyshire
- Reviewing
- Three Mobile
- Date
- 2014-11-29
- Location
-
- Location
- Sussex
- Reviewing
- Three Mobile
- Date
- 2016-01-13
- Comments
-
Have been recently burgled and trying to sort things out. 3 proved to be unsympathetic, unhelpful, aggressive and uncooperative. Bombarding me with calls (up to 7 calls in 24 hours) . Foreign operators who cannot understand or care less about our plight. Awful service. Just adds more unhappiness to our distraught situation. Does anyone English work for this company and give a dam??
- Location
-
- Location
- Manchester
- Reviewing
- Three Mobile
- Date
- 2015-12-14
- Comments
-
Oh my the worst company ever. I bought a mobile dongle service to be used abroad in specific countries. It worked from Manchester to London but not beyond. I struggled switching it on and off trying to get it to work whilst abroad with no joy. On return to UK I cancelled the contract - with unbelievable difficulty. Then when final bill arrived they charged me £35 for using the internet. I couldn't understand it and still don't. I argued for several days but they insisted regardless of whether I used it or not I obviously had it on and needed to pay. I still can't get over it. Then to top things up. I sent my sons phone in for repair. The repair service removed the sim card and couldn't work out what they did with it. I ordered a new sim from three and had to pay £5.11. I nearly collapsed other providers replace them for free. There must be a 20K% markup on that bit of plastic. Would never recommend three to anyone. I would give zero stars if it was possible. Telephone customer service an absolute shambles (if you can get through).
- Location
-
- Location
- East Sussex
- Reviewing
- Three Mobile
- Date
- 2015-06-23
- Comments
-
Misinformed in Three shop when signing a two year dual service 'watertight' contract. Hours of phone calls to customer service because they do not respond to my complaints on their website. After contacting OFCOM, I have asked them to put things in writing, but they don't. They just ring, which makes it difficult to get the necessary documentation to justify a 'letter of deadlock'. Poor to non-existent mobile WiFi coverage. They advertise free 4G - but don;t have 4G cover in areas where most other providers do.
- Location
-
- Location
- Lopez
- Reviewing
- Three Mobile
- Date
- 2020-12-04
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2019-02-19
- Comments
-
Very bad experience with Three Mobile. They make you buy a second SIM with a plan, when you buy a phone with them, so you end up paying your device, your normal package plan + another Plan for a SIM. Basically, it's their policy, so prepare yourself to pay! After two years paying my number and another SIM with a basic tariff, that I have never used, they make me cancel this other SIM plan (after the contract expired after these two years) and make me pay another £30 pounds, only to close this SIM, which, of course, I never used.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2018-03-30
- Comments
-
I am extremely unhappy with Three. I specifically asked for a cap of £80 when I made my contract. This was confirmed over the phone and later on I received a notification that I was close to my limit. I therefore expected it to stay this way.
Months later, I now receive a notification saying that I am close to my limit, so I check and it is at £209. How can this be if I had a limit of £80?
I called them and they denied any responsibility. I asked them to please check the call or speak to the person who made the contract with me. They said their calls are not saved longer than 12 weeks and the cannot speak to the person who makes the contract. I then asked for a manager and was told that I cannot be put through further than to the complaints department.
I asked if there is anything they can do as this is not my fault and was told that they can't do anything and I should be able to manage my usage better.
I had relied on the cap I had requested, which obviously was forgotten and Three is denying to take any responsibility or try to meet in the middle.
This is the worst service I have ever received
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2020-03-10
- Comments
-
A one star rating is actually too good. The service is appalling in every respect: speed, reliability, connection and customer service. After me reporting them to the ombudsman they even had the gal to deny that they deliver a well below par service. I’ll take them to court for breach of contract.
- Location
-
- Location
- Essex
- Reviewing
- Three Mobile
- Date
- 2016-01-16
- Comments
-
Would not recommend! Bought a 1 month dongle plan for £19.99 and the bill came to £25 when i used about 2gb max. I then couldnt access my My3 account to pay the bill because it was blocked - because i wasnt aware of the bill - so i had to call customer services many times to try to work out how to access my account. I ended up paying the £25 bill over the phone but then still couldnt access my account to top up as the sim is for a dongle so cant receive texts which the password would have been sent to. When trying to contact them to change the password they were no help at all and i still havent been able to access my account after trying for a week. I am now on EE which i highly recommend!
- Location
-
- Location
- camberwell london
- Reviewing
- Three Mobile
- Date
- 2020-03-02
- Comments
-
Oh, how I wish I had done more research and found this review page before I committed myself t a 24mth contract for Home 4G Broadband with Three. As with the high percentage of other reviews my experience of Three is abysmal. The broad band speed they advertised of 25 Mbps came in between 3-5 Mbps when I checked by my lap top. It’s like going back ten years with internet speed. The customer service as already mentioned by other reviews is terrible, you get sent to a call centre in the far east and get asked the same ridiculous question, which is very frustrating and you just end up going in circles. I eventually got them to admit that there was a problem and they admitted that there was too much demand in the area and that their system can’t cope. They have to their credit given me two months free of charge to compensate, and they admitted that the 5G upgrades they are doing to their system are causing the problems. It was clear to me that they know that there are problems on their system but just selling it to people anyhow. The other thing is that they don’t send you any record of your complaint and nothing is put on paper. I’ve been told that everything should be ok by the 26th march. I now have no internet in my flat, except one that it is so slow its infuriating and I can’t get another internet contract going because I’m locked into this one, it’s an atrocious service. If there are no improvement by then the only action I can take is to cancel by standing order, which in doing so I might face legal action. So, from my experience if anybody is contemplating to with Three, STAY WELL CLEAR OF THEM!!!
- Location
-
- Location
- Gloucester
- Reviewing
- Three Mobile
- Date
- 2021-03-20
- Comments
-
Almost impossible to use can be better to just switch it off .
- Location
-
- Location
- Brighton
- Reviewing
- Three Mobile
- Date
- 2020-02-07
- Comments
-
I got mobile broadband to save money in comparison to fixed line. Speeds were OK at first, but for the past year I've been getting mostly less than 2Mb and often less than 1Mb, with pages taking ages to load, and that's in the middle of a large city. I often have to use my phone to get online. Tried once or twice to contact Three, but the script is always the same, have you tried this, that...Yes I have, I'm an intelligent person and know how to troubleshoot connection speeds. I've now given up and got fibre broadband, which is not much more than Three are charging me. I'm still in contract but I don't care, I just want out. Think carefully before you go for mobile broadband for your main home connection, other much faster connections are now not much more expensive.
- Location
-
- Location
- Reviewing
- Three Mobile
- Date
- 2014-04-30
- Comments
-
1.5 years ago I signed a contract for monthly payments sim only. Unfortunately, the network signal is weak and disappears without a reason, so I decided to break the contract. It was a subscription of 12 pounds a month. 2 bills before deciding came for the amount of 27 and 29 pounds. After the break the contract I got a bill for 62 pounds, with no connection was doing that were on the bill, and some of them were double-counted. Every second voicemail was counted as a minute. I do not recommend, and he never would use the services of this thieving company. I advise everyone to be careful.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2020-01-07
- Comments
-
Download speeds are incredibly unpredictable; very occasionally you might get 20mbps, but you usuallyget 0.5-2mpbs. Customer Service will have you move the router around, change Wifi frequency etc., but it does nothing to help the really poor consistency of their services.
What I really don't understand is my mobile provider Smarty use the Three network, and my phone gets far greater download speeds than the router sat in the window. I hotspot more than I use the Router now, which begs the question why bother paying for the service in the first place.
Easy to choose them Relish/Three in the first place due to their quick delivery/set up times, but in the end really not worth the hassle.
- Location
-
- Location
- Pereira
- Reviewing
- Three Mobile
- Date
- 2018-05-11
- Comments
-
The worst provider i ever experienced.. Signal never works,I live in central London and Im never able to use my services, I constantly need to connect any Wi-Fi wether i am at home or outside.
Recently i gave Birth and when it was time for me to rush to the hospital I tried to make a call to reach my husband but the signal was so pooooor that i couldnt get hold of him. Thanks god i could call via whatsapp using the Wi-Fi from another provider ... very disappointed with that company I have to wait for my contract to end so I can stop this ****
Also when I asked for an extension as my bill came so high they wouldn’t allow me ... real rubbish !
- Location
-
- Location
- Manchester
- Reviewing
- Three Mobile
- Date
- 2019-09-20
- Comments
-
I've had a very positive experience so far. Far better value for money than my old network and coverage seems a lot better as I no longer experience grey areas of poor signal.
The customer service has been good, I've only messaged them once but they gave a quick and helpful response. It was easy enough to activate the sim and move over my number. Roaming also works smoothly - I've used it in Spain recently and my 4G was working as normal the whole time and with no extra cost.
- Location
-
- Location
- Middlesbrough
- Reviewing
- Three Mobile
- Date
- 2019-09-27
- Comments
-
Overall my experience with Three has so far been positive. The only problem is the broadband speed during the day in my area which can drop down to 1.5 Mbs/s while at night it is usually between 20 - 30 Mbs/s.
The customer service has much improved over the years in my opinion. Well done Three.
- Location
-
- Location
- East Sussex
- Reviewing
- Three Mobile
- Date
- 2020-05-23
- Comments
-
I’ve had a mobile with three for many years now and have found their cover both here U.K. and abroad great. What a lot of people who go for home broadband don’t realise is that it’s base reception with be as good or bad as their mobile signal. However, and this is the most important thing with a home broadband Wi-Fi one may need a on outside arial connected to the receiver to boost the signal. I have the Huawei B535 that I use in my motorhome with a roof mounted arial. One the arial is fitted it’s essential to tell the Rueter to use the outside aerial and there’s a video on YouTube that will tell you how to do it,
- Location
-
- Location
- Cleveland
- Reviewing
- Three Mobile
- Date
- 2022-10-29
- Comments
-
Complained at the 3 shop and they said nothing to do with us for the poor reception.
Although the router says it is working with all the 5 lights on saying good signal strength. My computer says 1 bar and takes ages to load.
- Location
-
- Location
- Birmingham
- Reviewing
- Three Mobile
- Date
- 2020-07-16
- Comments
-
Lamborghini and Maserati don't need to advertise their products because their state of art quality screams for itself, mouth to mouth.
Unlike terrible service quality by 3 that needs to drop their prices to pathetic levels AND sponsor Chelsea to desperately attract customers.
Here is the horror story, on Sunday I walked in the store to get my SIM card checked for not working since I hadn't topped it up for over a year as I was abroad doing business and being their customer for 4+ years, I was expecting that I wouldn't need any identification to confirm that im their client.
However, I was sent back home to get an ID. I went back to the store then I was told that they can't accept my EU ID since DOB and pic are not on the same side. I wasnt even told beforehand so I had to go another round to get my passport.
After spending 2 hours in store, observing the employees STRUGGLING to get their customer support service colleague on the phone to sort my issue out, I was told to come back on Monday and try again.
On Monday, still the same STRUGGLING story, so they decided to go Live Chat, which is something I coud do myself at home and save myself time of my life and money.
Eventually after 30 minutes I was told that my SIM would be delivered to my address in 1-2 working days.
However after 3 working days nothing shows up, I go Live Chat and to my huuuuge disappointment, I was told that my SIM hadnt been placed in delivery by mail yet.
Causing me to lose even more money because people were unable to contact me.
Beyonf awful, I would rate 3 with ZERO stars if I could.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2020-03-20
- Comments
-
Overall satisfaction/broadband speed/reliability -10.
There's Broadband "IS NOT FIT FOR PURPOSE"
Therefore, when they take your money, they are COMMITING FRAUD.
They don't care because they know that they cannot be touch.
Considering the amount of complaints, shouldn't Someone be held accountable.
How about the GOVERNMENT WHO GIVE 'THREE' THEIR LICENCE.
Why should customers have to deal the stress of complaining to the Ombusdman. Clearly, these Ombusdman don't work.
I received a TEXT FROM 'THREE' INVITING ME TO COMPLAIN TO THE OMBUSDMAN. ARE 'THREE' WORRIED.
Instead of complaining on these sites - as that doesn't seem to WORRY 'THREE' EITHER, perhaps some Legal minds/anyone that knows/expert in how to start a petition, or something, to have 'THREE's' LICENCE EVOKED.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2019-06-02
- Comments
-
Three the are worst in the internet Iam call them both tge are say to pay Iam not satisfied about internet the customers service they not help you nothing iam not recomend to anyone
- Location
-
- Location
- Bilston, West Modlands
- Reviewing
- Three Mobile
- Date
- 2022-04-20
- Comments
-
Absolutely useless. Have been with the 3 pay as you go for ages with hardly any problems so I decided to try their 4G broadband. Great to begin with but now the signal is useless even with the 3 mast at the end of my street!! If you need mobile broadband don't use 3. You will just end up wasting your money.
- Location
-
- Location
- Essex
- Reviewing
- Three Mobile
- Date
- 2018-12-23
- Comments
-
Be warned Three Mobile are allowing third party companies to commit fraud in my eyes and this is why. Three mobile suddenly took out an extra £27.52 out of my account on my bill, I was soon on the phone to see what is going on. They say that another company called Tap2Bill has charged me through my mobile for a service that I have taken out, I know nothing about this at all and told them that this is wrong and obviously fraudulent. They answer telling me that I need to cancel this subscription that I know nothing about and continue after several calls to say this. They tried on one point to do a conference call with this company and was not successful as the phone kept going dead, after a lot of angry words and calls they refunded me this amount but say they should not do this. I ended my two phones with them and now they are saying I owe more charges from this imaginary subscription hence why I am going to advertise this as much as possible because everyone needs to know that this can happen to anyone and if you look online there is hundreds of people having the same problems and getting charged for it and not getting their money back. We as customers are not told from the start about any third party companies that can charge us via our Three mobile. Also be aware that the regulators are aware of these problems yet do not seem to do anything and just say it is between our self and Three. I have now joined BT who on email have stated there will be no extra charges as they do not allow this to happen and have capped all phones to zero so we get no surprise charges (Well done to BT) Be aware people and will update on further communications with Three mobile, a company that in our eyes allows third party companies to defraud their customers and just do not seem to care. Please look out for lots of other reviews and publications and pass on to friends and family of how they do business and how they can do the same to anybody.
- Location
-
- Location
- Sudbury
- Reviewing
- Three Mobile
- Date
- 2018-01-29
- Comments
-
Terrible customer service, prices too high and no offers for me being an existing customer. their packages are for so little mobile data compared to everywhere else. I pay £10 for 15GB of data with BT on Monthly contract now. They want £10 for 500MB on monthly contract. What a rip off. Steer clear.
- Location
-
- Location
- birmingham
- Reviewing
- Three Mobile
- Date
- 2018-04-12
- Comments
-
I recently took out 12 month contract for 40g of data for £20.00 per.First month my son download some games on to his xbox and the data ran out within 2 days.Second month i allowed him to play on the xbox for 2 hours per day, within 3 days or 6 hours of playing on his xbox it had ran out again!.I contacted THREE, and the adviser told me it very easy to use this amount of data playing for that amount of time on a console like an xbox or ps4.I do not believe that a console like an xbox or ps4 uses that amount of data.I would not recommend THREE to anyone thinking of using THREE's mobile broadband should think long and hard.I will never use THREE again for anything.
- Location
-
- Location
- Aberdeen
- Reviewing
- Three Mobile
- Date
- 2020-09-30
- Comments
-
My 4g Broadband from 3 is all but useless. A complete waste of money. It used to work but for the last 6 months it is 1mb down download/ less than 1mb upload and it periodically just drops out . At the moment I just use my phone as a mobile hotspot. Waste of money.
- Location
-
- Location
- Plymouth
- Reviewing
- Three Mobile
- Date
- 2010-06-18
- Comments
-
Very happy with service, speeds around 3.0 mb. Not had the joy of customer services yet, and hopfully never will
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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