379 Customer Reviews over 10 pages
-
- Location
- Middlesbrough
- Reviewing
- Three Mobile
- Date
- 2018-07-02
- Comments
-
Dreadful home broadband !! Been very poor connection, then apparently ran out of data ?? This has never happened before.. It's just a scam to keep having to top up ! Wish i hadn't left Virgin now :-( Only 1 month into a contract with 3 and they say the only way of getting out of it is paying them over 400pound.. which i can't afford ? Am i really trapped... Can anyone help.... ??
- Location
-
- Location
- Tipton
- Reviewing
- Three Mobile
- Date
- 2021-02-17
- Comments
-
For seven months had nothing but trouble with three cost me more ln letters and phone calls got nothing back got a phone call couldn't understand man talked sarcastic nothing wrong then box went off altogether had to wait in n all day sent me same box had to change everything still doesn't work I am paying more than any other company anywhere and getting nothing for it please please don't never ever use three
- Location
-
- Location
- CAMBRIDGE
- Reviewing
- Three Mobile
- Date
- 2018-10-19
- Comments
-
Worst mobile provider I've ever been with, customer service no * network no * cost too much ,ie with Three £43 month for rubbish service, now I'm with Tesco that are BRILLIENT £18 mnth EXELLENT service far more data,min, texts , never again will I have anything to do with three, look at trustpilot reviews first 30 three reviews 1 red star.
- Location
-
- Location
- Waterlooville Portsmouth
- Reviewing
- Three Mobile
- Date
- 2021-06-20
- Comments
-
I have read all the reviews below and felt disappointed by many of them. I ordered the dongle mobile WiFi for use in my camper van. I think I have had it for nearly a month now. As a test I shut down my Virgin set and used purely the dongle for TV my wife and my internet use, and I have used it for heavy work. A couple of t8mes during the England vs Scotland match we had a bit of spinning circle in the middle of the TV. I have calculated we use approx 2gb or is it 2mb download per day. This is normal everyday usage for us. So we have had no problems. Speed was brilliant. No internet delays. I would say at times it was better performance than our Virgin contract at £64 per month. I opted for the £12 per month for 10 wotsits per month. Now we have tested the network etc we are fast running out of the gb or mb so I have had to go back to our virgin setup. I want to upgrade and go up two levels of down load package with the dongle now so we can be 100% on the dongle. I will save money without a doubt for what use we want from the internet. There must be technical or end user reasons why people are having problems, we had NONE. I have not had to use the support service that’s why I could not put any stars against them. I would highly recommend this product/service. If people had problems and I did not then the company has listened to the gripes from feedback and sorted them out before we brought into I it.
- Location
-
- Location
- Manchester
- Reviewing
- Three Mobile
- Date
- 2016-05-10
- Comments
-
Unlike a lot of people here, I have always found 3 great. No problems with connections, minor problems with coverage when I'm out in the sticks, speeds OK. reliable connections, and I have always found customer service to be excellent. I've just negotiated a preferential deal on a new contract and they have given me a very good deal. Can't understand why there are so many bad reviews.....
- Location
-
- Location
- Northern Ireland
- Reviewing
- Three Mobile
- Date
- 2009-07-29
- Comments
-
I have a deal with a speed of up to 3.6mbs, but through testing the speed from different speed test sites, I have an average of 0.5 mbs, with a low of 0.36mbs and a high (occasionally) of 0.8mbs. I am well aware that the speed will depend on how many subscribers are on line at one time, but would have thought that the ISP would have upgaded their service to cope with this, and fulfill their obligations of providing somewhere near the speeds promised.
- Location
-
- Location
- Rg18 4nr
- Reviewing
- Three Mobile
- Date
- 2018-08-07
- Location
-
- Location
- East London
- Reviewing
- Three Mobile
- Date
- 2019-05-11
- Comments
-
i live in tower hamlets in east london. three 4G is very weak and very slow. all the time signal is very weak and not fast 4g ongoing problem. three masts are too congested in our area. left three network after 6 months. every singla day and night i had problems with their 4G speeds.
- Location
-
- Location
- Chester
- Reviewing
- Three Mobile
- Date
- 2020-08-24
- Comments
-
I have expected much more from a company such as Three.
The Three guy at the Chester shop said I should get "tier 1" reception and I should not believe the negative reviews. He was wrong on both accounts.
The TV that needs only 3mps gives me distorted picture. Even the simple internet browsing takes a long time.
My advice is only to use them if there are no other options.
I will be disconnecting the service the minute my cable service is connected.
- Location
-
- Location
- Hounslow
- Reviewing
- Three Mobile
- Date
- 2012-07-11
- Location
-
- Location
- River
- Reviewing
- Three Mobile
- Date
- 2020-02-11
- Comments
-
Finally cut ties with Sky after many painful expensive years. Loved the idea of broadband w/o a landline. Never used it otherwise. Really impressed for the first 3mths on 3's pay monthly home broadband deal, just to try it out. Easy setup and great fast reliable streaming at the beginning. Rarely dropped a stream for three months. So we decided to take on a 12mth contract. Another precaution because we didn't want to get 'trapped' in any more long life-sucking contracts. Of course customer service pushed real hard for us to go for a 24mth contract instead. But I stood firm and said "No thanks!". So we stuck with the 12mth one. Well since the contract started, streaming speeds have slowed and become very inconsistent. We counted the stream drop during TV programs at least 10x during one day. That was on every device used at that time with our Huawei 4G Router 3 Pro, supposedly able to handle up to 65 devices at once. We sometimes use up to 4 at the same time. That's it. We even moved the router around and saw some improvement but only for a short while. I have a mobile with 3 and it's signal and stream are much more reliable. Why is that?? I don't hold much hope out for any vast improvement in the coming months and 3's customer service has proved to be frustrating and unhelpful. I wish somehow we could get out of it. Highly unlikely I know. But on the bright side at least it's not for 24mths. We definitely will chose someone else when this nightmare ends. I highly do NOT recommend 3 for home broadband to anybody. There are far more reliable ones out there.
- Location
-
- Location
- Salford
- Reviewing
- Three Mobile
- Date
- 2020-06-04
- Location
-
- Location
- Plymouth
- Reviewing
- Three Mobile
- Date
- 2023-10-03
- Comments
-
Absolutely rubbish I don't think we have managed to watch a full programme for over a year.they say 55 mb speed we get 1.08 sometimes 5 or 6
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2020-10-19
- Location
-
- Location
- LONDON
- Reviewing
- Three Mobile
- Date
- 2021-03-18
- Comments
-
Moved in a studio flat on the 19 of February 2021, after searching on the net for a quick easy to handle broadband provider I decided to go for Three 3 mifi mobile broadband. Down load speed between 6.9 Mbps up to 18 Mbpps (late night) 2 devices connected, I am pretty satisfied with the service. And it is the best cost effective solution on the market for an unlimited download mobile broadband 2 years contract.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2021-02-26
- Comments
-
7 days after purchase Download speed 11.4 MBPS upload 4.9, handling a laptop and 2 mobiles connecting at the same time with no issues at all. Pretty happy very easy set up you are online in no time after unboxing. No hassle, It is a small portable device highly recommended.
- Location
-
- Location
- Yor...
- Reviewing
- Three Mobile
- Date
- 2022-11-17
- Comments
-
Absolutely crap. It took about 5 minutes just to load this page to write this review about how crap it is. 5 bars on the router, lucky to get 1Mb. If I could give them a 0 I would. Honestly had better internet in Uni halls 10 years ago and we were getting it by waggling a long stick outside and screaming dialup noises.
- Location
-
- Location
- Swansea
- Reviewing
- Three Mobile
- Date
- 2023-08-26
- Comments
-
Three Broadband.
If it works for you, great. Best of luck trying to cancel with these absolute jokers if you aren't happy with it however.
I had a horrendous time with Three Broadband. Joined in February 2023. Called to cancel within 30 days as the upload speeds weren't good and the router needed a daily manual reboot. It took them ages to send me the returns label. Had to call three times over 7 days for them to send it. I was worried about not receiving the returns label as it was coming up to the end of their 30 day returns policy and I didn't want them coming back to me saying it was too late to return. Eventually it was sent, so I packed up the device, took a photo of the parcel and sent it back. Kept a copy of the DPD receipt. Constantly checked the DPD tracking and when I saw it was received by Three, I thought nothing of it at that point.
A month went by and had a text saying my bill was due. No payment was needed as I was originally on a three months free offer but called to query this anyway and was told it was 'nothing to worry about'. She took the reference number from my DPD receipt and said no further contact needed. I was skeptical. And for good reason.
As further months went by I kept on receiving warning texts and emails saying my account was falling into arrears. I kept calling them each time for them to later state they never received the router back despite me giving them the reference number from DPD proving it was received at their returns office on time. They even once had the cheek to ask me to contact DPD as it was lost with them despite it clearly showing as receiving and signed for at Three.
Early August, I had an alert from Credit Karma. June and July were updated as missed payments by Three and this caused my credit score to immediately drop dramatically. Also checked my Experian credit file to find the same score drop.
I immediately raised a complaint with Three via their website who took around ten days to call me back. When they called me back, I was horrified to hear them ask for the reference number from the tracking again and asked me to contact DPD. The tracking number was provided within the complaint webform! When I contacted DPD they said they had fulfilled their obligation and it had clearly been signed for at the receiving end so it had to be only Three to resolve the matter. I was stern but polite, but insisted that they must resolve the complaint. They said they'd further contact me within 7 days as they'd need to check with the backend team.
No contact was made by them so I went on their webchat a few days ago to firmly assure them that I will be taking this matter to the ombudsman should this not be resolved within a timely matter due to the detrimental effect on my credit file through no fault of my own. An hour passed, and the agent agreed to finally cancel the contract down fully but seemed to have a tone as if Three were doing me a favour on this occasion. I queried of course the credit file issue but he insisted he'd raise a report with the credit file team to get the derogatory markers removed within 30 days. No-one in the right mind would blame me at this point for being a little doubtful. Should the markers not be removed in that time I will contact the ombudsman and CK/Experian/Equifax to raise a notice of correction.
Over the years I have been a Three customer on and off ever since the brand launched on 3rd March 2003. Generally they've been great; but my experience in 2023 with them has been nothing short of horrifying. I won't actively consider them again. If I did want to go back, I'd only consider an MVNO of theirs like Smarty that doesn't affect your credit file and a plan you can easily cancel online.
What a bunch of cowboys. I now shudder whenever I see a TV ad of theirs.
- Location
-
- Location
- Gwynedd
- Reviewing
- Three Mobile
- Date
- 2021-08-31
- Comments
-
I've been with 3 for 8 mainly trouble free years, until this year..."Upgrading" work was done on my local mast and now my service is ****... Download as slow as 0.8mbps, upload at 0.03 mbps...easier to put a hysterical emoji and a turd than post those figures. Absolute piss take. To be fair though, the Live Chat handlers are always courteous and try to be helpful, but aren't...
Do yourself a favour and give them a very, very, very wide berth
- Location
-
- Location
- Runcorn
- Reviewing
- Three Mobile
- Date
- 2020-03-03
- Comments
-
I can only say the same as others have, 'how I wish I had read more reveiws. The broadband service is diabolical at best, can not connect, slow unusable, then I found if you add a DNS server manually it does change things, it seems the router does not do what it is designed to do, I.E route, so, go online and search for free DNS, pick a couple of DNS ip addresses and go in to the IP address settings in your PC / Laptop/ Phone etc click manual DNS and add some DNS IP addresses, this speeds up the broadband connection on a pc. It worked for me.
The three mobile broadband service is awful though, nothing can fix that.
- Location
-
- Location
- Wincanton
- Reviewing
- Three Mobile
- Date
- 2020-08-25
- Comments
-
As is often said in these sites. If there was lower than one I would give it. Appalling service, appalling speeds, total lack of interest if youcontact the shop. All in all, I am suprised they are still in business. Just absolute *****. And I NEVER normally bother with giving reviews. So that's how bad it is.
- Location
-
- Location
- Maidenhead
- Reviewing
- Three Mobile
- Date
- 2022-05-10
- Comments
-
Received the 4G+ mobile broadband sercomm router today.
During the day: approx 30Mb/s
During the evening: approx 1Mb/s
Crap. Sending it back.
- Location
-
- Location
- Chippenham
- Reviewing
- Three Mobile
- Date
- 2023-01-26
- Comments
-
Always been a little slow. However now appalling. Speeds if working around 1.5. Virgin on 3 g grinning 5 plus. Complained to 3 shop 3 times over last 6 months. No action taken. Complained December told problem at mast. Promised to be sorted out end February.
- Location
-
- Location
- Scotland
- Reviewing
- Three Mobile
- Date
- 2020-10-19
- Comments
-
Non stop loss of service. Dreadful customer dervice
- Location
-
- Location
- Macclesfield
- Reviewing
- Three Mobile
- Date
- 2017-10-06
- Comments
-
Don't use this service. Useless
I can't get quick enough.
- Location
-
- Location
- great yarmouth
- Reviewing
- Three Mobile
- Date
- 2020-09-30
- Comments
-
its a pity i have to give 1 star because they dont deserve it.I have to log in every 5 minutes so its impossible to do anything.I contact customer service who blame everything they can think of weather.location.congestion ect but what it boils down to is they charge for something they dont provide..Absolutely useless,dishonest company..do not waste your money.
- Location
-
- Location
- South Croydon
- Reviewing
- Three Mobile
- Date
- 2019-10-30
- Comments
-
We have it for a couple of months. It was okay in the first month and now is extremely slow most of the time (downloading 81Mb software update in 10 minutes) and not reliable (sometimes okay but most of the time have to wait ages to load a page) . When we signed up we were told in the shop that if it will be too slow we can end the contract earlier but customer service told me not possible. Last 2 weeks were the worst and I spent numerous hours to get to the customer service by phone and the connection kept breaking. I would not recommend this as a main home broadband, maybe as a back up or when there is no other options.
Very sad though, used this company for mobile phone for several years but broadband - definitely no!
- Location
-
- Location
- Lowestoft
- Reviewing
- Three Mobile
- Date
- 2020-12-30
- Comments
-
Terrible internet. Terrible customer service. On the phone for hours. Being placed on hold for an hour. Wont let me cancel sim only contract unless i call a number which puts you on hold for ages. Wouldnt recommend to ANYONE.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2020-02-03
- Comments
-
Rubbish service, some days it's 15mbps, some days 20mbps but to many days its 1mbps. Its not good enough and now they are trying to sell me 5g when the 4g hasn't worked consistently. I wonder if they are slowing down the 4g network to encourage people over to the 5g network?
- Location
-
- Location
- Ilfracombe
- Reviewing
- Three Mobile
- Date
- 2023-05-25
- Comments
-
Formerly a Three UK mobile PAYG customer, but no more. In our opinion and experience, the Three network is beyond terrible and has been for several years.
All we ever got from Three UK was persistent daytime throttling, and constant disconnects.
How Three gets away with it is anyone's guess.If we'd had a contract with Three, we'd have been screwed.
For the love of all that is holy, think hard and read reviews before you get stuck in a Three UK mobile contract you can't get out of.
We have found Three UK internet absolutely appalling Since we last reviewed them, their network has got much worse.
- Location
-
- Location
- Caerphilly
- Reviewing
- Three Mobile
- Date
- 2018-06-09
- Comments
-
Totally disgusted with Three. I took out a mobile contract in 2012, which was terminated after the contractual term had ended. Last month, out of the blue, I received a letter from Debt Collectors asking me for an outstanding balance of £31.00.
So, after four years, THREE decided that their only option was to send in Debt Collectors. If, at the termination of my contract, there was an outstanding balance why was it not collected by direct debit? Absolute joke! I asked Moorcroft Debt Recovery Ltd to provide an account statement showing Invoices and payments and all I have received is a letter confirming the date I took out the contract and the balance. Shocking - buyer beware!
- Location
-
- Location
- near bristol
- Reviewing
- Three Mobile
- Date
- 2023-02-27
- Comments
-
Back in Oct '22 we ordered a 4G router (ZTE MF286D). Very impressive speeds. After a week we sent it back as we were in contact with Shell Broadband until May. We weren't charged anything, even for the data we'd used. May '23 we dumped our landline and got the same router on a 24 month contract. Speeds are around 100Mbs down, 5-20Mbs up. I've seen 150Mbps at best. We had part of one day sub-10Mbps and their status checker said they were working on our mast.
Our son moved house and I suggested he get a Three router until BT installed his broadband, then send it back wthin 30 days. The sent a 5G router which falls back to 4G in their village. BT messed him around so he kept it. He's in a "not great" 4G area but still gets 40-70Mbps - easily enough for two people WFH and a toddler watching youtube.
Sooo... get one on the 30 day moneyback guarantee. Trial it. Expect slightly slower speeds when everyone is home.
- Location
-
- Location
- UK
- Reviewing
- Three Mobile
- Date
- 2022-05-17
- Comments
-
Truly awful, both in terms of the service itself and the customer service.
Before signing up to Three Mobile Broadband I called them to check coverage in the location I would be using it. I was told coverage was good. It is not. Coverage is very, very poor. I even had the router outside and tried every direction on several occasions.
I have reported this to Three who are refusing to accept this and demanding early termination fee. They are an unscrupulous company.
I have now purchased EE mobile broadband and receive very good coverage and good customer service. You get what you pay for!
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2018-05-07
- Comments
-
Very poor customer service. I was phoning on behalf of my brother (had permission). I tried to buy a new phone literally giving them money and they messed up the details numerous times, passed me around to different people and left me hanging. Terrible customer service, they pass you on if they can’t deal with it.
- Location
-
- Location
- Wales
- Reviewing
- Three Mobile
- Date
- 2016-08-05
- Comments
-
Customer services very poor ,, waiting for a deposit to be returned for a contract I cancelled the same day I took it out ,, 2 months ago ,, have been fobbed off by one operator to another ,, asking for proof of payment out then proof which has been sent on 4 occasions ,,,
- Location
-
- Location
- Loughborough
- Reviewing
- Three Mobile
- Date
- 2023-12-27
- Comments
-
Three have been double charging me for my broadband since June 2020. I have reported this for months without any response. Save your money and go with a reputable company for your broadband.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2021-01-15
- Comments
-
absolutely horrific customer service! I've been having issues with my mobile broadband and Three simply refuses to take responsibility for it and they want to charge me loads of money to cancel the contract. I'm now making a complaint to the Communication Ombudsman Service.
- Location
-
- Location
- Norwich
- Reviewing
- Three Mobile
- Date
- 2020-10-19
- Comments
-
The worst Internet service ever!!!!!! Everything everyone else says on here is absolutely true. The only positive thing I can say is some times, weekdays, upto 18:00 I can watch Netflix for a few hours, bbc, itv 4od buffer all the time and My5 don't even bother. After 18:00 and weekends it stops all the time, have to keep resetting it. I have been without any service for hours at a time. Like now for instance. Customer service lie, in fact fight back!! I would bet staff at Three don't have or use it. I have 3 phone, now just sim contract after years of huge bills, I use it as a hot spot, in the same home as my broadband and get a better service (tho that also buffers like crazy) DON'T BOTHER WITH 3 BROADBAND, PLEASE BELIEVE THESE REVIEWS
- Location
-
- Location
- Bradford
- Reviewing
- Three Mobile
- Date
- 2022-12-29
- Comments
-
After about 3weeks of fast reliable broadband suddenly the speed went from constant good to slow (very slow 2or 3}then good (very good 300 or400]
Have rebooted and moved the router on numerous occasions but still the same.
I live within sight of the mast ,about 200 mts away
- Location
-
- Location
- Harrogate
- Reviewing
- Three Mobile
- Date
- 2009-11-13
- Comments
-
Absolutely unreliable service. Unable to Skype or video conferencing. Misleading information before signing contract. Costumer service advised me to monitor my internet speed and tried to convince me that there is no problem with traffic volume when all my tests shown that service is grossly oversubscribed. Summarized : one horror story in 10 years of using internet.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Three Mobile are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Three Mobile.