35 Customer Reviews over 4 pages
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- Location
- Wapping London
- Reviewing
- EE Mobile
- Date
- 2019-10-04
- Comments
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Sudden drop in speed from 30 mbs download to 3 mbs
This is an hub operating over the mobile network.
For first year it worked ok although it needed frequent rebooting.
- Location
-
- Location
- London
- Reviewing
- EE Mobile
- Date
- 2018-11-21
- Comments
-
Having suffered daily mobile broadband speeds of typically 0.5mbs, I am finally out of contract. Dozens of calls to customers services and engineers got me absolutely no where (the problem and reliability were never fixed even after 9 months of issues), kept telling me of mast failures in the area, I even complained to the ombudsman but they couldn't help either. if you want broadband - don't do mobile, get a fixed line or 'enjoy' the consequences...if EE has the fastest broadband in the market, I certainly never got to experience it - its like having internet speeds in the 90's....
- Location
-
- Location
- Surbiton
- Reviewing
- EE Mobile
- Date
- 2017-12-19
- Comments
-
Sold me a SIM card that was not compatible with my cell phone. I tried to return it an hour later and many attempts to make it work and was told I was out of luck, Surly clerk and out 20 GBPs so I suggest visitors to the UK give EE a pass.
- Location
-
- Location
- London
- Reviewing
- EE Mobile
- Date
- 2017-11-02
- Comments
-
Recently arrived in U.K. Bought ee sim and 10 pounds credit. Set up and made about 5 local calls. Next day my credit was 0.00! Called customer service and this would cost 25p, but as I had no credit I was not able to be connected. What an unbelievable stupid system! I have a problem with my credit not working, but without credit I can't get help!!!! I now have to either spend valuable holiday time looking for a shop or waste 10 pounds and throw away ee sim and go to a real mobile provider who actually values their customers. EE is just a waste of money.
- Location
-
- Location
- Liverpool
- Reviewing
- EE Mobile
- Date
- 2016-04-29
- Comments
-
I recently got my phone stolen, I rang up and they said I. Eroded a crime number, but the police don't want to know or bother with all of this.
So I rang up again and said I'd lost it, the said they where 'too busy' and to ring again the next day.
I rang again and they said the exact same thing, now I'm getting annoyed. Finally they said my phone was Insured after be telling them 10 times and they said they would drop a new one off the next day, said it would come between 8am - 6pm
There's no one in my house so I had to sit in miss work and wait all day, 4:50 they finally came. With a phone with a scratch on and no SIM card. I rang and they said they couldn't do anything about it. And now I've gone over a month with no phone and basically lost my job as I need my phone for my work. I have no way of contacting anyone unless I make a 15 minute trip to my mums house to use her computer, worst of all I'm still paying £60 a month for this phone and I don't have one. Worst company I've ever dealt with. Furious
- Location
-
- Location
- Wembley
- Reviewing
- EE Mobile
- Date
- 2016-04-14
- Comments
-
I bought a contract phone on January 2016 £29.99 from Wembley store. When I sign a contract a staff hand me over 4 sims card with 1GB capacity. I told him I didn't want the sims. But he manage to tell me it's company policy that I have to take the sims and will be free for a month and will be charge from another month. I went back to store after 2 weeks and hand it all the sims to him. The name of the guy is Raghav. His an Indian guy. He told it's been cancelled but I was been charged £63.17 in First month and second month I was charged £69.71. I been to the store 4 times to talk about my bills but no one could help me out and told me I got to wait for the guy to return back from his holiday. I have called EE but the customer service was poor. They could only say sorry. Sorry doesn't make any change is because they are not paying a penny. My money is been charged. I have been loyal customer with EE for almost 8 years. My whole family members are with O2. These is what feedback I prefer to get. I am really I unsatisfy with the service.
- Location
-
- Location
- UK
- Reviewing
- EE Mobile
- Date
- 2016-04-14
- Comments
-
A few weeks ago I had a key cut in a little shop in town. Unfortunately when I later tried it at home it didn't work properly. It wasn't the end of the world; these things happen. The next time I passed the shop I called in and told the proprietor. “Sorry,” she said, “let me fix it for you.” And she did. That's customer service. I now need another key cutting and will go straight back there the next time I'm in town.
Two months ago I decided to change my mobile telephone contract and spoke with a member of staff at the company with which I have held an account for nineteen years. Unfortunately, when the new SIM card arrived it didn't work. It wasn't the end of the world; these things happen. I called the company back and spoke to another member of staff, slipped down the rabbit hole and entered the excrutiatingly exasperating(TM) world of Customer Services.
Apparently the instructions with which I had peen provided by the original call handler were incomplete. Days later, after countless utterly fruitless calls I eventually got through to someone who sounded like they understood my problem. I grasped hold of this individual, clinging to their words as a drowning mariner clings to a fortuitously passing piece of driftwood. Speaking in soft, calming tones, my saviour explained the situation: it turned out I should have been told about a fourteen day period during which their internal 'systems' would process the order. Talking me gently back from the ledge upon which I was precariously perched he assured me – assured – that he had effected the necessary change and that my phone would work once again in a maximum of fourteen days. He lied.
At this point it would have been useful to contact this person again but it proved impossible. I hadn't been allowed to take his name because of 'security'. Security – the handy catch-all that in a post-9/11 world lets anyone in a call-centre completely off the hook. My incorrectly identified saviour hadn't lied out of malice, he just didn't give a toss. Failure to do his job properly, to provide a customer with service, would have absolutely no consequence to him whatsoever. Nothing. Zip. Nada. Knowing this, he simply didn't care.
Eventually, after two letters to the CEO, the company's high-level complaints office admitted there is nothing they can do. I have been offered seventy pounds by way of compensation and some more money off a new phone. I didn't want a new phone. I didn't want compensation. All I wanted was for someone to take some bloody responsibility and stop treating us, the paying customers, with the maddening indifference to which we have all become accustomed.
I had a similar situation with an insurance company earlier in the year, another intransigent berk who couldn't do her job. They gave me fifty quid in compensation too. I now need another insurance policy. I won't be going back.
- Location
-
- Location
- Birmingham
- Reviewing
- EE Mobile
- Date
- 2016-04-07
- Location
-
- Location
- Luton
- Reviewing
- EE Mobile
- Date
- 2016-03-28
- Comments
-
Last month I exceeded my voice allowance, not by a little in reality, some 400 minutes over my 1000 minute call allowance and was supplied with a very extortionate monthly bill of circa £225 (normal bill is just £27). FYI, I have never exceeded my call allowance in the past, nowhere even close. Normally my usage is somewhere in the region of 400-500 minutes per month. I do however regularly get close to my data allowance and when I get close to it I receive text alerts happily reassuring me that EE will keep me informed as to my proximity to my monthly limit. I get nice alerts at 80%, 90% and at 100%. I always know where I stand with my data. I always assumed the same would hold for voice (never having got even remotely close it was only an assumption and a very flawed one at that it seems). It seems that EE in their infinite and ever greedy rational have decided to offer this as a service but only as an opt-in service (3 of the operators did not even know this service existed by the way so how do they expect the customer to know?) whereas the data allowance alert seems to be set for all (at least I never opted in for it). I can only see one argument for making this an opt-in service and that it to benefit EE with the ability to present customers with huge bills when they exceed their allowances. Anyway, some 5 or 6 calls later, 3 of them to chase a response, 2 attempts to raise said complaint only to find the first attempt was not even logged and I finally get a call some 8 days later by an operations manager telling me basically tough!!! Apparently, EE are very happy to have charged me some £200 pounds for exceeding my allowance and they will not compromise on the amount. Now, I know they can and they do compromise, it just seems to be a lottery as to whether or not they will. In my case they are not prepared to budge. I offered to pay twice my monthly contract rate which would easily have covered the minutes I used but no, they are not willing to entertain that as an option with me. I have used EE for in excess of 10 years now. Guess what, not anymore! As soon as my contract is up then it is a wave bye bye to EE along with the other family owned contracts – I have a big family btw! Told EE this as well, guess what – they did not give a monkeys!
- Location
-
- Location
- London
- Reviewing
- EE Mobile
- Date
- 2016-01-29
- Comments
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EE are basically extorting me at the moment as they will not unlock my phone handset from their network. They are telling me it will take them 2.5 months to perform this simple task. This is exactly the same as clamping your car. The phone is my property and they are preventing me from using it. This has to be criminal behaviour.
- Location
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