182 Customer Reviews over 19 pages
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- Location
- Romford
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-06-01
- Comments
-
The best broadband switchover I've ever had. We had to switch from the appealing BT broadband service even though we were on "BT Infinity" package at the time. The switchover was excellent with no interruption other than changing over routers. Days later when I mentioned the connection occasionally dropping out, a U.K. Customer service rang back almost straightaway to talk me through switching the channel to 5Ghz. At the moment, I'm gobsmacked by the sheer perfection of service and the product and just hope it lasts! I would highly recommend Vodafone Beoadband
- Location
-
- Location
- Chester
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-05-31
- Comments
-
Up to 38mbs they say. I'm actually getting 4-5 Mbps!
Switched from BT where I was getting 38mbs so not impressed with Vodafone fibre so far. Avoid like the plague?
- Location
-
- Location
- West Midlands
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-05-31
- Comments
-
POOR SERVICE, POOR COMPANY, THEY WILL NOT LET YOU LEAVE!!
I and my family have been long standing (20+ years) loyal customers of Vodafone and finally, we are leaving.
Reasons:
1. When you are interested in buying a service, Vodafone are great to deal with, they suddenly become your best friends. BUT when you actually do need any help Vodafone is possibly the worst people to deal with. They will not solve your problems, but actually take your time up and then you will find random text messages which you then have to recall Vodafone about to waste more time trying to rectify because you are scared that they have charged you for something.
2. Coverage is poor and POOR CUSTOMER SERVICE. In certain areas there is not a problem, but in my house (i live in the City) the coverage is non-existent and i have to go outside to make a call. So I called Vodafone (again remember i have been with the company for a very long time) and asked if they can send me a signal booster box as i do not get any reception. They said it would be chargeable and it would be cheaper for me to source one from a non-Vodafone shop. They don't really care as whatever happens I still have to pay my contract.
3. HIDDEN CHARGES and INABILITY TO LEAVE! --> One of the family mobile contracts had recently come to an end so I requested the PAC code (which they tried so hard not to give) and transferred the number over to Virgin mobiles. Vodafone agreed to unlock the handset as the contract had ended. However they didn't do this properly and the Virgin Mobile was unable to be registered with the handset. Finally after around 20 phonecalls and 3 weeks without a mobile phone, Vodafone managed to sort it. All was going well with Virgin Mobile, when suddenly we all started receiving texts from Vodafone saying:
- "you have turned off content control. If you change your mind log-in to vodafone and update yor settings"
AND
- "you have removed the spending limit for using the internet abroad. To limit your spend again, text CAP to 40209 or log-onto Vodafone and change your settings"
I can tell you that no one had made any changes to any of these settings, Vodafone has made changes and have accused us of these changes.
The worst part is, that now, myself and the rest of my family are unable to phone the number which has now been registered with Virgin Mobile AND the familiy member can't make a phone call out from her Virgin Mobile either! So not only has Vodafone messed around with our current Vodafone contracts, but has interfered with a number that has already left Vodafone and has nothing to do with Vodafone anymore.
I contacted Vodafone, they said it should get working in around 1 week!! No apologies, no care, they said that this can happen when you move your number from Vodafone to another provider.
It is an absolute disgrace. Vodafone took 3 weeks to unlock the phone so that we ca transfer over to Virgin. And now Vodafone have interfered and that Virgin Mobile has been affected where no calls can be received or made.
So i have decided to finally move my family away from Vodafone's awful service and disgusting customer service.
Where to go?
Virgin Mobile seems to be pretty good, EE seems the biggest, O2 are still kicking... 3 probably has the best customer service who are always polite and who do their best to help, but not too sure about their coverage. BUT whatever you do and wherever you go, don't bother with Vodafone.
- Location
-
- Location
- worsley
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-05-10
- Comments
-
Vodaphone are the worst company I have ever delt with. Do yourself a favour and don't go with this shower for vroadband I've now been without broadband for 6 weeks. Constantly lie to you and every time you ring them tell you something differnt
- Location
-
- Location
- Manchester
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-05-05
- Comments
-
Firstly Vodafone lost my phone number even after me explicitly asking to have it transferred, nothing they can do apparently. The router loses ADSL connection several times a day, 3 months after install it hasn't stayed connected for more than 24hrs. The router itself is terrible. Wireless connected devices can't communicate with wired devices, eg my Apple TV is connected to the router via Ethernet and my iPad cannot see the device as its wireless. Several hours of phone calls to customer services to try and solve these issues with no joy so I'm stuck with this for another 15months. AVOID!!
- Location
-
- Location
- BECCLES
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-04-24
- Comments
-
Vodafone deserve their place at the bottom , the customer service experience is truly awful with incorrect information given out on a regular basis, long waiting times and promises of return calls never materializing. Rudeness is common place with the front line staff poorly trained and be prepared to ride the merry go round of being passed from one department to another as no one has the ability to deal with straight forward problems.If they hope to be on a level with the likes of First Direct for customer service then their only chance would be a complete overhaul from the top down...even then I find it unlikely that a leopard such as Vodafone will ever change its spots.
- Location
-
- Location
- Lisburn
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-04-22
- Comments
-
Switched from sky, was getting 8mps and a connection that was constantly dropping. Now on 40mps and a flawless connection.... no complaints at all, switching was easy and it was cheap as chips!!! Love the UK call centre too
- Location
-
- Location
- Hammersmith
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-04-21
- Comments
-
Disgusted. It takes about a week after the rooter is installed for broadband to activate, and the engineer is a subcontractor so he had no idea this was the case. With BT, the internet is activated as soon as the rooter is installed, so I can't understand why Vodafone requires a week for the activation. Had to cancel it as I need internet connection for my work, and was told it takes a further week for the engineer to switch back my internet connection. Was not told all of this when I signed up.
- Location
-
- Location
- West Sussex
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-03-31
- Comments
-
Avoid like bird flu!!!!!!!! Been with Vodafone broadband for 2 months. Constantly loosing signal. Been waiting 3 weeks for the problem to be solved by their technical team. They want the balance of the contract as a cancellation fee for a service (internet connection) that they are not providing...........stay as far away as possible from them. Not worth the headache. Poor service!!
- Location
-
- Location
- Canterbury
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-03-25
- Comments
-
Left BT joined vodafone what a mistake don't do it. We joined 23rd of March, broadband did not work from day one, 7 phone calls later by 7 different operators; promising engineers coming out or call backs that never happen. now it appears they have shifted the blame to someone called "outreach" who won't be available until 29th of March. DON'T JOIN VODAFONE unless you like a Basil Fawlty experience, stress and no internet.......ARRGGGGGGHHHHH
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.