182 Customer Reviews over 19 pages
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- Location
- NOTTINGHAM
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-07-26
- Comments
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Absolutely poor, the customer service was frankly some of the worste I've ever experienced. We had a direct set up which forever reason wasn't coming and we did not notice untill three months down the line, baring in mind we had not email phone call letter to say this was haplening. We rang them up to sort it out and were told it had been passed onto a debt agency we argued our case paid our bill and were then told were going to have to send you a new box! This mean waiting another month untill we can use it again with no compensation and to top it off we were laughed at down the ohone, this company is a joke to be honest with waiting till our times up and cancelling asap. Piss ******* poor
- Location
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- Location
- Port Talbot
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-07-09
- Comments
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The worst broadband company I've ever dealt with. Don't be persuaded by the low prices. Took over 2 weeks of no braodband until it was up and running. Constant drop outs. Speed should have been 78mb - I was consistently receiving speeds of 76mb with EE. I'm lucky if it doesn't drop out every hour but am achieving speed of less than 25mb at all times - much slower at peak times. I've made 3 official complaints to them starting on 6th June - each time they tell me tech team will contact me within 72 hours but still waiting and it's 9th July. No apologies forthcoming and no offers of discounts. I'm waiting till my 8 weeks are up and contacting the ombudsman.
- Location
-
- Location
- Plymouth
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-07-04
- Comments
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Customer service quite poor i wouldn't recommend them. With one or two exceptions i was promised call backs that never came ,was given information that was wrong and simple problems took an age to sort out.
- Location
-
- Location
- Somerset
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-06-06
- Comments
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Dont do it they block thousands of websites that are harmless and make an assumption that we as adult users cant police our own internet
- Location
-
- Location
- London
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-05-14
- Comments
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I purchased a 50GB data sim contract with the option video package totalling £37 a month plus the dongle.
The my account on the website failed to ever work so I couldn't check how much data I had left or put a data cap on my device.
I rang Vodafone up numerous times, some said they would call back (they didn't) other times they were getting "specialists" to fix the issues. Out of the 5 or 6 times this happened they failed to fix it. The customer service agent (CSA) said that they would cover any data in case I go over as they themselves couldn't put on a data cap. (Which is shocking). After the issue still occuring and sick of waiting on hold everytime I call trying to see how much data I have left because the issue was still not sorted, I contacted the complaints number.
Complaints team were just as bad, I was promised a call back from a supervisor multiple times (which never happened) - they just don't care.
The issue was still not fixed and I went over my data by quite a bit despite the previous CSA saying I would be covered. Vodafone's fees for going over your data is extortionate and despite being meant to be covered as I couldn't put on a data cap as the issue was still not fixed, they preceded to want to charge me £180 in overcharges. (Going over 15GB over my data and they charge £180, whereas my contract is £30 for 50GB.)
I spent a long time on the phone with multiple calls trying to get this escalated, turns out they were hopeless. After wanting to burst my own ear drums after listening to the same songs over and over again on hold, they refused to help. They overcharged me £68 in the end and I cancelled my contract with them. I spent a total of around 15-20 hours on the phone with them over a couple of months.
As promised to the guy on the phone I plan to spread the word of mouth around to anyone who mentions Vodafone or who is considering. They used to be good but have got too big for their boots and scam their customers despite making promises.
I was going to take them to court, although this is not worth the hassle for £68 and they clearly knew that. But it's fine if they want to focus on this short term approach that leaves them to be the most hated phone network provider in the UK.
The issue was simple and these "specialists" and CSA's were completely unhelpful. Their focus on "soothing" customers and not actually fixing issues shows how inadequate and totally unacceptable their service is.
Never going back to Vodafone now...
If Vodafone would like to contact me and make amends they can find my contact number through my Vodafone account.
- Location
-
- Location
- Jaipur
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-04-28
- Location
-
- Location
- Bangor
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-04-17
- Comments
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Absolute shambles! Their 'customer service' is atrocious. No goodwill at all. I was sceptical at first going with Vodafone after a previous bad experience and I was proven right not to go with them. Never ever ever again!!
- Location
-
- Location
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-04-07
- Location
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- Location
- West Lothian
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-03-23
- Comments
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For any potential vodafone mobile broadband customers out there. Heed my warning..
Dongle bought 27th Dec 2017, it came with 1GB of free 3G data
15GB of data purchased for £25 ~20th January 2018 when I used the 1GB of free data.
It is important to note this data pack should last for 90days of 15GB, whichever happens first
Since then... Nightmare...
It is important to note that the dongle is for my parents, who get 3G 'just' but are in a poor ADSL area with no chance of fibre. The Mobile broadband was for low useage, occasional emails etc...
PAYG data packs have never lasted longer then a week before I get the dreaded "top up needed webpage" when I try to access the internet. Now this is prompted, not by the VF WiFi hotspot but by the 'network'. This has resulted in weekly phonecalls to Tech Support who say the 15GB pack is 'broken' and has an issue. The say the smaller GB packs 'work' so they'll clear down the 15GB purchase and add smaller packs. I just need to phone when the data is consumed, state the problem is the 15GB 'issue' and they'll add more data.
So 7 days ago 2GB was added. (6th time of phoning)
I reset the data counter on the router...
14MB used on the router
<70MB used according to My Vodafone
and service has been turned off again
I have been a loyal VF customer for years, but this experience has been horrific.
No support, no communication (despite promised callbacks)
No compensation
and more importantly, no service....
All I can do is urge people to consider other options - my experience has destroyed all faith I have in VF to deliver the service they promise, and I've paid for.
Buyer beware!
- Location
-
- Location
- So15
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-03-21
- Comments
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Whole time best scammers. Please dont go for this. They are not providing the complete data in the pack. Always facing technical issue which their team is not able to resolve. Just eating the money and customers are in trouble. I used to contact them on daily basis to resolve the connectivity issue.
- Location
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