182 Customer Reviews over 5 pages
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- Location
- Tamworth
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-11-29
- Comments
-
Awful!! Wi-fi is pointless as it just drops out when I’m using it so have to rely on my mobile data. Clearly a problem somewhere but all I got from customer services was “we don’t gaurentee wi-fi speed. Speed isn’t an issue, it’s just the constant dropping out even if stood next to the router
- Location
-
- Location
- Motherwell
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-08-25
- Comments
-
Customer service is poor had issue for 4 weeks said it would take a week to fix still not heard anything to say what they have done now working on and off.
No common courtesy towards the customer absolute Cowboys.
Stay with BT
- Location
-
- Location
- Stoke-on-Trent
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2010-11-19
- Comments
-
I purchased a Vodafone braodband dongle as I don''t have fixed line broadband at the moment. At a stroke this device has reduced my computer to an infuriating mess of delays and lock-ups and blank pages. I am at one of the highest points in the city and have clear views. My property is also on the first floor so I should have no problem picking up up a signal. In fact the device usually connects with at least three bars. Any broadband speed checker usually reports speeds of up to 1.6Mb but this is belied by the actual real-life performance of the piece of rubbish which can be measured in the low, 'k's'. Even though I have registered the unit with Vodafaone and had the restricted access barr lifted (what a nightmare) I still have to termiante the connection every eight hours or the barr goes back on. Despite profits of over £8,000 million a year don't expect Vodafone to do anything about similar problems if they happen to you. Thanks Vodafone - thanks a lot.
- Location
-
- Location
- Calne, Wiltshire
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-04-08
- Comments
-
Went live yesterday Friday 8/4/17, our 9 Sonos devices failed to work immediately resulting in 2 hours of investigation and a router flash from Vodafone. Fixed the immediate problem and then Saturday morning (9/4/17) slow website speed and wired and wireless devices failing to connect. Extensive call with Vodafone and the eventually admitted that *we* were not a normal family and that there were limits on the number of devices that could connect to their router..... Worked around the problem and installed an old router in access point mode the take all the wireless connections which was fine until about 1800 when connectivity failed completely - result= going back to BT as soon as I possibly can as although they were more expensive we had no problems in three years of usage
- Location
-
- Location
- Tamworth
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2019-08-14
- Location
-
- Location
- Uk
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-01-05
- Comments
-
Signed up for broadband and phone service before Christmas
Would not recommend
Had no telephone service at times
Broadband constantly losing connection
Technical team useless
Kept saying would call be back with in 48 hours
Awful service canceled already after 2 weeks changing supplier already
Avoid
- Location
-
- Location
- Romsey
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-08-16
- Comments
-
I have had poor speeds intermittently at various times of the day. The wifi in particular drops out for no reason. I have been told to change channels which I tried all now some worse than others but stil having issues. Very very poor support the don't listen or read what info they give the just follow scripts it seems. I complained after 40 minutes on a call asked for manager no manager available asked for formal complaint they had no complaints process. Asked for manager to call back to address my complaint have waited weeks no contact!!!!! Asked to terminate contract so far no response. Spend more money but don't use Vodafone they are bad for your health..
- Location
-
- Location
- Abingdon
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2019-01-29
- Comments
-
Replaced TalkTalk with Vodafone for cost reasons - Vodafone cheaper.Do not make the same mistake! After only 2 weeks of this, frankly unacceptable quality service I shall be terminating the contract the Vodafone (possible in first 30 days).
Never having thought about speeds etc, before because everything worked fine with TalkTalk, it became immediately apparent that the Vodafone Wifi is hopelessly inadequate. Very variable service with varying speeds and drop out the norm. Smart TV - should I really wait 2 minutes for a connection to Netflix? Too much bufferring. Customer services polite and tried to be helpful but have not fixed the issue.
- Location
-
- Location
- BFeJdNKjXYuGcHto
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2021-07-05
- Comments
-
XlaWLGHRxtBsg
- Location
-
- Location
- london
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-02-13
- Comments
-
really really pathetic customer care and the company is cheat - they charged me for phone and it didn't start working despite of daily follow ups for straight 2 months.
- Location
-
- Location
- gfWGRoLIp
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2023-12-12
- Comments
-
rYDgdeEnMI
- Location
-
- Location
- Bognor
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-07-31
- Comments
-
DISASTER, TERRIBLE. Sent faulty dongle, spent 11 months trying to get it working by visiting lots of vodafone shops and calling them. Turned out they'd sent me a prototype which wasnt for public use, and now they wont refund me £378.40 for something I didnt use. SHAMEFUL VODAFONE
- Location
-
- Location
- West Midlands
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-05-31
- Comments
-
POOR SERVICE, POOR COMPANY, THEY WILL NOT LET YOU LEAVE!!
I and my family have been long standing (20+ years) loyal customers of Vodafone and finally, we are leaving.
Reasons:
1. When you are interested in buying a service, Vodafone are great to deal with, they suddenly become your best friends. BUT when you actually do need any help Vodafone is possibly the worst people to deal with. They will not solve your problems, but actually take your time up and then you will find random text messages which you then have to recall Vodafone about to waste more time trying to rectify because you are scared that they have charged you for something.
2. Coverage is poor and POOR CUSTOMER SERVICE. In certain areas there is not a problem, but in my house (i live in the City) the coverage is non-existent and i have to go outside to make a call. So I called Vodafone (again remember i have been with the company for a very long time) and asked if they can send me a signal booster box as i do not get any reception. They said it would be chargeable and it would be cheaper for me to source one from a non-Vodafone shop. They don't really care as whatever happens I still have to pay my contract.
3. HIDDEN CHARGES and INABILITY TO LEAVE! --> One of the family mobile contracts had recently come to an end so I requested the PAC code (which they tried so hard not to give) and transferred the number over to Virgin mobiles. Vodafone agreed to unlock the handset as the contract had ended. However they didn't do this properly and the Virgin Mobile was unable to be registered with the handset. Finally after around 20 phonecalls and 3 weeks without a mobile phone, Vodafone managed to sort it. All was going well with Virgin Mobile, when suddenly we all started receiving texts from Vodafone saying:
- "you have turned off content control. If you change your mind log-in to vodafone and update yor settings"
AND
- "you have removed the spending limit for using the internet abroad. To limit your spend again, text CAP to 40209 or log-onto Vodafone and change your settings"
I can tell you that no one had made any changes to any of these settings, Vodafone has made changes and have accused us of these changes.
The worst part is, that now, myself and the rest of my family are unable to phone the number which has now been registered with Virgin Mobile AND the familiy member can't make a phone call out from her Virgin Mobile either! So not only has Vodafone messed around with our current Vodafone contracts, but has interfered with a number that has already left Vodafone and has nothing to do with Vodafone anymore.
I contacted Vodafone, they said it should get working in around 1 week!! No apologies, no care, they said that this can happen when you move your number from Vodafone to another provider.
It is an absolute disgrace. Vodafone took 3 weeks to unlock the phone so that we ca transfer over to Virgin. And now Vodafone have interfered and that Virgin Mobile has been affected where no calls can be received or made.
So i have decided to finally move my family away from Vodafone's awful service and disgusting customer service.
Where to go?
Virgin Mobile seems to be pretty good, EE seems the biggest, O2 are still kicking... 3 probably has the best customer service who are always polite and who do their best to help, but not too sure about their coverage. BUT whatever you do and wherever you go, don't bother with Vodafone.
- Location
-
- Location
- Salisbury
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2021-06-26
- Comments
-
Absolute scam, low speed high latency very bad service.
Wasted hours speaking to assistants with no solutions to improve speeds.
NOT ONLY THAT you will have to pay 30 days extra after cancel this contract
- Location
-
- Location
- north-west
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2014-11-11
- Comments
-
No hassle with USB dongle and connecting up from standard Vodafone box. Pay as you go was fine for three years.There was a monthly expiry date and so I'd buy a £15 voucher from shop and from the box would simply type-in the number and I was again connected up to the internet. Then Aug 2013 they brought in data packs, upped the price to £20 and I had to open an online account. I couldn't manage the top-up and went round in circles and always ended up having to get their help in converting my voucher to data. I then had to wait up to an hour (usually) for internet connection.I wondered why they just couldn't tell how it wa done and they kept telling me they were going to update the website. I'd visit the shop and they'd spend 15 minutes connecting up my laptop! Then they advised me to get the tech team to do it by phone. Then it was customer services who did it. Then 14 months later I was told that I couldn't do it online/account top-up myself, that I would ALWAYS have to ring up monthly for them to convert my voucher (or card payment) into my usual 3GB data. As my mobile phone wasn't with Vodafone I had to pay for this at UK rate. I was put through to Indian, African and Scottish people, all friendly and with helpful attitude but have never once got an immediate response to my call (usually all-back) or internet. This month (Nov 2014)they couldn't get me on the internet for two days! This is a long review. It's been a long time frustrated and inconvenienced and I just want you all to be warned. It's PAYG dongle works just dandy ...once you're finally connected!
- Location
-
- Location
- east london
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-10-29
- Comments
-
I switched from bt broadband to vodafone broadband last year, the worst thing i have ever done, the speed is terrible and constantly cuts out, i went for a deal which included a iPhone 6 and home broadband as i have been a vodafone customer for 16 years,i am now looking at other broadband providers, if vodafone want to keep there customers they should provide a better service.
- Location
-
- Location
- London
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-05-14
- Comments
-
I purchased a 50GB data sim contract with the option video package totalling £37 a month plus the dongle.
The my account on the website failed to ever work so I couldn't check how much data I had left or put a data cap on my device.
I rang Vodafone up numerous times, some said they would call back (they didn't) other times they were getting "specialists" to fix the issues. Out of the 5 or 6 times this happened they failed to fix it. The customer service agent (CSA) said that they would cover any data in case I go over as they themselves couldn't put on a data cap. (Which is shocking). After the issue still occuring and sick of waiting on hold everytime I call trying to see how much data I have left because the issue was still not sorted, I contacted the complaints number.
Complaints team were just as bad, I was promised a call back from a supervisor multiple times (which never happened) - they just don't care.
The issue was still not fixed and I went over my data by quite a bit despite the previous CSA saying I would be covered. Vodafone's fees for going over your data is extortionate and despite being meant to be covered as I couldn't put on a data cap as the issue was still not fixed, they preceded to want to charge me £180 in overcharges. (Going over 15GB over my data and they charge £180, whereas my contract is £30 for 50GB.)
I spent a long time on the phone with multiple calls trying to get this escalated, turns out they were hopeless. After wanting to burst my own ear drums after listening to the same songs over and over again on hold, they refused to help. They overcharged me £68 in the end and I cancelled my contract with them. I spent a total of around 15-20 hours on the phone with them over a couple of months.
As promised to the guy on the phone I plan to spread the word of mouth around to anyone who mentions Vodafone or who is considering. They used to be good but have got too big for their boots and scam their customers despite making promises.
I was going to take them to court, although this is not worth the hassle for £68 and they clearly knew that. But it's fine if they want to focus on this short term approach that leaves them to be the most hated phone network provider in the UK.
The issue was simple and these "specialists" and CSA's were completely unhelpful. Their focus on "soothing" customers and not actually fixing issues shows how inadequate and totally unacceptable their service is.
Never going back to Vodafone now...
If Vodafone would like to contact me and make amends they can find my contact number through my Vodafone account.
- Location
-
- Location
- Hythe
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-05-23
- Comments
-
genuinely shockingly bad. A broadband service that doesnt like xonnecting to phones... the company.. a mobile phone provide. HOW STUPID IS THAT? internet is so unreliable i use more of my data than my broadband. Intermittent function. For work - forget it. I need VPN secure access.. i have had no trouble with sky (notoriously rubbish for most things) and yet Vodaphone.. oh its not them but i should plug my work laptop directly into the router and see if that helps.. welll NOPE still kicks me off every 5 minutes AND cuts out so often i cant connect to my work servers to save my work. Dont use if youre more mobile orientated...absolutely shoddiest service ive had. Vodaphones response.. not their fault!!!
id rather try and make a cup of tea with a chocolate teapot...
- Location
-
- Location
- London
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-07-15
- Comments
-
Avoid! Very inconsistent broadband. Cuts off for hours at a time. Almost every night there are interruptions. Customer service non existant. I am changing to another provider. Can't take it anymore!
- Location
-
- Location
- Slough
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-01-22
- Comments
-
SIgned up to Vodafone broadband to get higher speed broadband, they said that it would be sorted on the 19th of November. On the 17th I had broadband but the phone line went dead and I was unable to use the home phone. The broadband connection was very intermittent and when I could connect it was very slow.
So I cancelled with Vodafone, who then charged me for use of the phone line, calls made and use of broadband. I made no calls as there was no phone line!!!
I then went to Virgin who never came through.
I contacted Vodafone who sorted the phone line out and then said that I would have internet on the 17th of January. It is now the 22nd and I still have no internet.
- Location
-
- Location
- Aberdeen
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-02-25
- Comments
-
Absolutely shocking! Came from BT in November with no previous issues to Vodafone where I’ve had nothing but problems.
Continually dropping out & dial up speeds although they insist that there’s no fault. I’m heading to Trading Standards by the end of the week if this isn’t sorted!
Pay extra for another provider, avoid this lot at all costs!!
- Location
-
- Location
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-04-07
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.