182 Customer Reviews over 19 pages
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- Location
- South London
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-10-01
- Comments
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Had Vodafone since March and have to say I’m really impressed. Speed and reliability and he and and shoulders above previous suppliers (had plus.net, Sky and BT over the years). A recent issue where my builder had cut the phone line going to the house by accident was sorted by Openreach on behalf of Vodafone within 2 days, free of charge, and we were given 100 GB of additional mobile phone data allowance across our 4 mobiles so we could stay connected.
- Location
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- Location
- London
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-09-24
- Comments
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Believe me. The absolute worst internet service I have ever had. Drop out occur a minimum of 20 times per day. I never add to reviews but this service has frustrated me so much that I felt I had to. Please, for your own mental health, stay clear of this service.
- Location
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- Location
- Birkenhead
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-09-22
- Comments
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Better with two cartons and a length of string. Constant drop outs, poor service and never ending issues. Never known such a pathetic company to deal with
- Location
-
- Location
- Rugby
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-09-21
- Comments
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Worst internet broadband i ever had. Please do yourself a favor and dont you ever think of using this awful supplier.
- Location
-
- Location
- Manchester
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-09-18
- Comments
-
Customer service takes nearly an hour to respond. Really slow and frequently disconnecting 3g broadband which reminds you of 33.6kbps connection. Rubbish company and absolutely rubbish service.
- Location
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- Location
- Yorks
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-09-16
- Comments
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No broadband after changed from bt. Poor customer service. No broadband 24 hours after activation. This is the worst tech/customer service experience Ive had in all the 20 years I've been online. Absolute rubbish.
- Location
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- Location
- Wales
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-09-15
- Comments
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Been with them on a 75 Mbps plan for a month. Actual speed 1-6Mbps untill a few days ago since when no internet and no landline at all. They cannot solve it for the next 12 days. They have Customer service almost impossible as other have noted.
- Location
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- Location
- Kettering
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-09-14
- Comments
-
Okay, this is an update to my previous review, now we've had VF BB Fibre (and phone) up and running for 3+ months. Firstly, as a reminder as per my previous review, the original migration from BT was a stressful and sometimes laughable affair - taking 2 weeks, with no service, and daily "what is happening?" phone calls. They finally got it sorted (VF blamed Openreach, Openreach blamed VF, etc, etc) and 3 months on I'm happy to report the BB service itself is BETTER than my previous BT Infinity fibre. Connection is reliable (I'm only aware of 2 sub-10 minute drop-outs in 3 months), and average speeds are superb. With heavy household usage, we are averaging about 70Mbps (ish), with lows slowing to about 50-60, but highs often up to a whopping 80Mbps! My only gripe are infrequent (but noticeable) webpage responses/loading times. It's not that often, but occasionally there's a hesitancy to responses from servers when browsing. This could be a latency issue, as streaming is largely unaffected ('ping' times are usually around the 50ms mark - previous BT regularly around 20 - 30ms). However, as there is nobody here that's an online 'gamer' it's barely noticeable and hardly a deal breaker. Streaming of HD content is constant and reliable, even with a house full of ppl on various connected gadgets. A big plus to this is the ability to tweak the router to focus its attention on a single device (using the VF software). This is fab if you have a main device you want to prioritise (family room Smart TV, for example), however we've rarely needed to use it as bandwidth seems plentiful for our busy household. Finally, to top it off, the price for all of this, PLUS my home phone, is more than HALF what I was paying for BT Inf.2!! Was I happy with the transition from BT to VF? Erm..... NOOOOO. It was an absolute shambles, tbh. Am I happy 3 months on now the original mess finally got sorted? Yes - and if the speeds and reliability remain as constant, coupled with the solid router and competitive package pricing, I'll be staying with VF for a fair while I'd imagine......
- Location
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- Location
- Newbury
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-09-12
- Comments
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I cant even use it.. complained so many times. It's faster streaming on 4G and I have the top and apparently the fstest package!! Buffers ITV streaming.. forget Netflix!! 1.74mbps to a max of 13.. supposed to be 76!! AVOID THIS PRODUCT!!
- Location
-
- Location
- UK
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-09-11
- Comments
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Shortly after placing an order to switch to Vodafone, I was told they would arrange for my old provider to disconnect me, before reconnecting me two weeks later.
Customer service is non-existent. After asking for the date to be changed twice, and hearing nothing I raised a complaint. That was ignored, so I raised another. That was also ignored.
Today, I've been passed around several departments (as usual), and have been waiting on hold for TWO HOURS.
No one at Vodafone knows what they're doing. No one knows which department I should to speak to. No one calls me back.
And this is the PRE-SALES side of things! I can't imagine what after-sales support is like, or how they would cope with understanding technical issues.
After more than two hours on hold today, I can't even get through to cancel.
So I've had to cancel my direct debit, and get my current provider to retain the line.
Absolutely shocking.
- Location
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