225 Customer Reviews over 6 pages
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- Location
- Devon
- Reviewing
- Airband
- Date
- 2023-10-13
- Comments
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Early days, but so far so good.
- Location
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- Location
- Berry Pomeroy
- Reviewing
- Airband
- Date
- 2023-10-13
- Comments
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Too soon to comment on reliability, I was only connected yesterday:) But very pleased with every aspect of the installation and service from all the Airband team, excellent.
- Location
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- Location
- South Oxon
- Reviewing
- Airband
- Date
- 2023-12-08
- Comments
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Excellent installation, efficient, extremely helpful, well presented engineer and faultless service for set up. Highly recommend.
- Location
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- Location
- Dawlish Devon
- Reviewing
- Airband
- Date
- 2018-08-20
- Comments
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Just had airband installed around week and half ago, speed is fantastic exactly what I’m paying for 30MBPS download which in the area I live all my neighbours have between 0.2mbps to 2.0mbps. The engineer was fantastic and hope a number of my neighbours will see this review and also join airband.
- Location
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- Location
- Neen Savage
- Reviewing
- Airband
- Date
- 2019-11-25
- Comments
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Fantastic support from start to finish.
Installation was a breeze (despite the height and access to our property being a challenge). Ed, Dave and Jim were brilliant.
Now enjoying speeds of 50MB download and 10MB upload (compared to 2MB and 0.5 upload on a good day with BT).
Very VERY happy
- Location
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- Location
- Shropshire
- Reviewing
- Airband
- Date
- 2023-12-11
- Comments
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Installation took a long time as they had to run new cables, however the engineers were very helpful and the speeds are good.
- Location
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- Location
- Barnstaple
- Reviewing
- Airband
- Date
- 2018-09-21
- Comments
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So long copper broadband, you will not be missed. Hats off to Airband. We we were in a marginal location for reliable connection but they surveyed several times and were willing to connect even though we were not in brilliant location (so risk we would cancel...). So glad they did. even with recent storms we achieved 18mb. Yes its slower than 30mb but this is still 6x what the openreach / plusnet could supply. Most times we are at / close to 30mb. We are happy, but if you live in the country you have to accept extremes of weather impact - whether its 5 days lock-in due to snow drifts or a few hours of slower broadband becuse of extreme weather. We tried satellite broadband and this is way better - latency so bad the speed test was no better than copper broadband. And even moderate rain knocked it out. I have Zen broadband in London on 50mbps service, no complaints, but latency is higher and Airband at 30mbs seems faster when internet browsing. Dont forget upload speeds, never seen them less than 2mbs.
- Location
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- Location
- Upton upon Severn
- Reviewing
- Airband
- Date
- 2023-10-17
- Comments
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Wonder full service up and running in
less than a week.
- Location
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- Location
- Somerset
- Reviewing
- Airband
- Date
- 2021-12-08
- Comments
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Unfortunately I cannot give any stars at the moment regarding speed and reliability as we won’t start using your service until the first week of January 2022 . But hopefully you can give me a 5 star performance
- Location
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- Location
- Burley Craven Arms
- Reviewing
- Airband
- Date
- 2020-03-20
- Comments
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Just been installed so very early days however the 2 lads doing the installation were fab, very polite and explained everything, speeds are so much faster than BT and they made the installation a smooth and easy process. Looking forward to a start of a fab relationship with you.
- Location
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- Location
- Bradford N. Devon
- Reviewing
- Airband
- Date
- 2023-12-12
- Comments
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Top rate. All staff were very helpful.
- Location
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- Location
- Tiverton
- Reviewing
- Airband
- Date
- 2023-12-12
- Comments
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Not an easy or straight forward installation. Every member of the team we had contact with were 'can do' and very professional. In a world where service is not always great, Airband stood out thanks to its people on the ground.
- Location
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- Location
- Broseley
- Reviewing
- Airband
- Date
- 2021-12-08
- Comments
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Very good service from engineer, polite and courteous, tidied up and was efficient .
- Location
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- Location
- Eckington
- Reviewing
- Airband
- Date
- 2023-12-13
- Comments
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Initially a bit of a rocky start with significant packet loss causing it to be unstable.
However, having contacted the customer service, they were prompt in responding and actioning the next steps to fixing it, as this appeared to be a routing issue. After a couple of 'fixes', I am now wholly satisfied with the 100% uptime and full speeds that I am getting.
Only one small minor improvement would be a small update from the team when they say they've 'fixed' it, would be to say in broad terms what they fixed, as this might help identify further issues.
- Location
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- Location
- Towyn north wales
- Reviewing
- Airband
- Date
- 2023-09-25
- Comments
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Absolutely brilliant service customer service very good people’s skills and good communication cannot fault anything excellent
- Location
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- Location
- Lower Withington
- Reviewing
- Airband
- Date
- 2023-09-25
- Comments
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Wonderful service, great team of engineers. Everything done when said it would be.
- Location
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- Location
- S.Shropshire
- Reviewing
- Airband
- Date
- 2019-08-01
- Comments
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Engineer Ben did a great installation job. A minor router tweek by Tech Support fixed a laptop connectivity issue.
Service is operating to spec. Now get 40 to 50 Mbps download and 10Mbps upload - about 40x faster than the old service. Very happy so far.
- Location
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- Location
- Shropshire
- Reviewing
- Airband
- Date
- 2020-03-27
- Comments
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We had airband installed yesterday and are getting excellent download speeds constantly well above 20mbps.
The service has been excellent from start to finish. Starting with George in the office who explained the service and processed our order. The engineers Ed and Jay who were excellent and explained the work they were going to undertake and carried it out efficiently, even in this very worrying times of Covid19. Well done all and thank you.
- Location
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- Location
- Reviewing
- Airband
- Date
- 2023-09-26
- Comments
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Installed today and very pleased with workmanship and the connection. A vast improvement on my previous internet connection.
- Location
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- Location
- Sparkwell Devon
- Reviewing
- Airband
- Date
- 2020-01-28
- Comments
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So glad we changed to Airband.Spencer the engineer was on time very clean with his work and polite.The whole process took around 90 minutes to complete.The speed we attained was around 20 mgs compared to 1–3 on our old supplier.Please consider Airband if you are rural and have a slow connection, this may well solve the problem.
- Location
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- Location
- Shrewsbury
- Reviewing
- Airband
- Date
- 2020-07-08
- Comments
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I cannot recommend Airband highly enough. Their customer service is exceptional, as is the broadband speed that they can provide. I would also like to praise the engineer they sent to install our system, David Glanville, who was incredibly professional, helpful and patient.
- Location
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- Location
- Defford
- Reviewing
- Airband
- Date
- 2023-09-29
- Comments
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Staff are extremely helpful and answered all my question without the need to refer to a.n.other.
Airband provides an excellent service.
- Location
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- Location
- Bridgnorth
- Reviewing
- Airband
- Date
- 2019-08-02
- Comments
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ED the engineer was extremely helpful lovely bloke. Changed from Bt with speeds of 1.8 to now 35-40 absolutely fantastic really good company.
- Location
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- Location
- Much Marcle
- Reviewing
- Airband
- Date
- 2021-12-24
- Comments
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- Location
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- Location
- Upton Upon Severn
- Reviewing
- Airband
- Date
- 2021-12-13
- Comments
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We have only had Airband Fibre to home for a few days but at the moment it has exceeded our expectations. Out Upload speed is very important to us and this is even better than what we were quoted. Upload speed is 120mps and we were quoted 75mps. We are a very happy house!
- Location
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- Location
- Cheshire
- Reviewing
- Airband
- Date
- 2023-10-02
- Comments
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Airband:
From Network Build, Installation to Solutions, Airband have been outstanding.
The teams on the ground are the public face of the company and their professionalism, customer support and dedication to deliver the service is an example to the ‘Giants’ of the industry.
- Location
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- Location
- Wv166bn
- Reviewing
- Airband
- Date
- 2023-10-02
- Comments
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After 2years of waiting for B T
You sorted it. Thanks
So far so good.
David adams.
- Location
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- Location
- Shropshire
- Reviewing
- Airband
- Date
- 2023-10-02
- Comments
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Recent issue with no service was dealt with quickly and no fuss .. very impressive as we had an important event the following day
- Location
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- Location
- Whitland
- Reviewing
- Airband
- Date
- 2021-12-14
- Comments
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Everything running smoothly up to now no complaints great service.
- Location
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- Location
- Exeter
- Reviewing
- Airband
- Date
- 2023-10-04
- Comments
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Cant fault the installers - really helpful and explained everything very clearly. Broadband is working extremely well so far, and up to the speed promised.
- Location
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- Location
- WORCESTER
- Reviewing
- Airband
- Date
- 2023-10-04
- Comments
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Excellent service. Engineer was on time and completed his work with efficiency
- Location
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- Location
- Paignton
- Reviewing
- Airband
- Date
- 2023-10-04
- Comments
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Thank you Jack for your dilligent hard work and expertise.
- Location
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- Location
- Ilfracombe
- Reviewing
- Airband
- Date
- 2023-10-04
- Comments
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Very friendly engineer. Explained everything.
- Location
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- Location
- Longslow Market Drayton
- Reviewing
- Airband
- Date
- 2021-12-03
- Comments
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Good consistent service.
- Location
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- Location
- Telford
- Reviewing
- Airband
- Date
- 2019-07-08
- Comments
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Service from the installation engineer Jaco was first class. Only been installed for an hour, but so far, so good.
- Location
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- Location
- Rogers
- Reviewing
- Airband
- Date
- 2018-06-07
- Comments
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Excellent service after a two year battle with bt for a non existent service, it was nice to have knowledgeable staff and service to match.
- Location
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- Location
- Exmoor
- Reviewing
- Airband
- Date
- 2021-12-04
- Comments
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Excellent service, excellent company
- Location
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- Location
- Sampford Courtenay
- Reviewing
- Airband
- Date
- 2019-06-02
- Comments
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Excellent service, at last a company that can compete against BT and 4G rip off companies.
- Location
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- Location
- Highley
- Reviewing
- Airband
- Date
- 2023-11-09
- Comments
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Moved to Airband as they where able to offer me faster broadband and better service than BT have been able to. Service from Airband has been great since install, yes there have been small outages at time but that's the same with any broadband provider. Speed has been as sold Fibre 150 (150Mbps download with 50Mbps Upload). Airband also kept there promise of refunding me the early exit payment when I cancelled my old BT service. Customer service have been very responsive to any query's I have had about the service, billing etc. very happy with it.....
- Location
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- Location
- Tiverton, Devon
- Reviewing
- Airband
- Date
- 2023-10-10
- Comments
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The Engineer was first rate he turned up on time looked around the house to find a way to install the broadband as my property has the living room at the back of the property and its not easy to get wiring done as it involves going in the loft and dropping through upstairs to the downstairs living room a very awkward job going through two ceilings to get it done. The guy that did my install was called Ryan he was very polite and professional a really nice guy. I finally have full fibre and I'm over the moon with it. I researched Airband and being a new company they are a little bit hard to get hold of sometimes on the phone which is fine by me. Every company has teething issues in the early days that's to be expected. My experience so far has been very positive no complaints whatsoever. My broadband is super quick and seems reliable. Again I have contracts for mobile phones and other things from the big networks and they aren't much better when it comes to getting through quickly. I think Airband will do very well in the future it just takes time. Ryan from Airband in Tiverton was first class I hope his superiors appreciate his attitude and work ethic. Thanks Ryan.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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