BT Broadband Buyers Guide

The UK's largest telecoms provider offering nationwide broadband availability with the same low prices even in rural areas

  • Wide range of packages available with truly unlimited usage
  • Faster than average basic fibre with Superfast Fibre averaging at 50Mb
  • Free access to over 5 million BT Wi-fi hotspots
  • Free technical support over a variety of media
  • Stay Fast Guarantee - get your promised speeds or £20 back
  • Wide range of TV inclusive options with BT TV and the exclusive AMC channel
  • Superfast Fibre comes with the fastest and smartest hub of any major broadband provider
  • BT Sport Pack, exclusively covering UEFA football and 42 Premier League matches

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BT Fibre Essential
£27.99 for 24 months
£34.99 thereafter

£9.99 upfront cost

  • 24 months reduced price!
  • 36Mb average download speed
  • 9Mb average upload speed!
  • Truly unlimited usage
  • 36Mb average download speed
  • Unlimited Wi-Fi access
  • BT Home Hub 5 with N-rated Wi-Fi
  • BT Virus Protect on 2 devices
  • 200GB Cloud Storage
  • Only pay for the calls you use
  • No activation fee
  • 24 month contract

Buy now

BT Fibre 2 with Calls
£34.99 for 24 months
£42.99 thereafter

£9.99 upfront cost

  • Ending £100 BT Gift Card!
  • 24 months reduced price!
  • 67Mb average download speed
  • 18Mb average upload speed!
  • Truly unlimited usage
  • BT Smart Hub with ac-rated Wi-Fi and smart technology to give faster connections in more rooms!
  • Stay Fast Guarantee - get your promised speeds or £20 back
  • Only pay for the calls you use
  • No activation fee
  • 24 month contract

Buy now

BT TV Entertainment with Fibre 1 and Calls
£33.99 for 24 months
£46.99 thereafter

£9.99 upfront cost

  • Ending £80 BT Gift Card!
  • 24 months reduced price!
  • 50Mb average download speed
  • 9Mb average upload speed!
  • Truly unlimited usage
  • AMC channel free with BT TV
  • BT Smart Hub with ac-rated Wi-Fi and smart technology to give faster connections in more rooms!
  • Stay Fast Guarantee - get your promised speeds or £20 back
  • Only pay for the calls you use
  • No activation fee
  • 24 month contract

Buy now

Reasons to choose BT

  • Established reputation - BT have been operating for a very long time, and it's a name that people know and trust
  • Available nationwide - BT Broadband's lowest prices are available at all BT telephone exchanges, even in rural areas
  • Superfast Fibre 2 - BT were the first to offer the higher fibre to the cabinet (FTTC) speeds, now at 67Mb average speed, and ultrafast 160Mb and 300Mb fibre to the home products are rolling out in some areas
  • Faster basic fibre - BT's Superfast Fibre 1 fibre products offer speeds averaging 50Mb, beating most competitors' approximately 36Mb average speed products
  • Complete Wi-fi Guarantee - add W-Fi discs for £10 a month to increase coverage around your house
  • Variety of packages with truly unlimited usage
  • BT TV - enjoy a range of TV channels, movies, sport and catchup TV powered by YouView
  • Comprehensive security - with BT Virus Protect, Web Protect and True Key
  • Extensive support options - you can get in touch with BT in a variety of ways, including the phone, online chat, online forums and Twitter
  • Stay Fast Guarantee - get your promised speeds or £20 back
  • Smart Hub for Superfast Fibre - router with the latest 802.11ac wireless technology and smart techology to get faster Wi-Fi connections in more rooms of your home. BT claim this beats the latest hubs from other major UK broadband providers
  • BT Wi-Fi - free and unlimited access over 4 million wi-fi hotspots in the UK - the UK's largest hotspot network
  • BT Cloud storage - for storing your personal files, the amount depends on the size of the package

Possible downsides

  • Must use BT for phone - unlike some providers, such as Plusnet, it's not possible to take your call plan and line rental from another phone supplier
  • If you can get Fibre in your area, you will not be offered the slowe, standard broadband packages
  • Best Hub not on standard broadband - If you're not opting for BT Superfast Fibre you need to pay £50 extra for the BT Smart Hub, or opt for the slower free Home Hub 4
  • No short contracts - All products are on 18 month contracts and prices rise from the 19th month
  • No fixed price term - Prices may rise during your 18 month minimum contract

Features at a glance

  • Download speeds average at 10Mb for standard broadband, 50Mb for Superfast Fibre and 67Mb for Superfast Fibre 2

  • 24 month contracts on all deals

  • Truly unlimited download allowances

  • Many deals with free or discounted activation

  • Free customer support, 8am to 9pm Monday to Friday, and 8am to 8pm Saturday and Sunday

  • Security includes fre BT Virus Protect for between two and 15 devices, Web Protect and True Key, plus Parental Controls

  • BT Home Hub 4 802.11n wireless router as standard or 802.11ac BT Smart Hub with BT Superfast Fibre

  • Range of BT TV packages available from BT TV Starter to Total Entertainment with exclusive channels and Ultra HD

  • No inclusive calls, option to upgrade to 500 anytime minutes for £5 a month or unlimited calls for £12 a month

  • Free access to thousands of wi-fi hotspots worldwide

  • Line rental required for all packages

  • BT Broadband have published a Traffic Management Policy

3 stars
  satisfaction rating based on 11416 customer ratings since 2019-05-26. See more BT customer ratings and reviews.

Details last checked on 2020-05-15

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
BT Fibre Essential More Info

Special offer: 24 months reduced price + no activation fee!
Important: due to COVID-19 any orders requiring a new line installation will be delayed until restrictions are lifted
Add 500 mins anytime calls for just £5 a month or Unlimited Calls for £12 a month!

802.11n Wireless RouterPhone CallingLine Rental

averages
36Mb
truly
unlimited
24
months
£346 £27.99
£34.99 after 24 months

£9.99 upfront cost

Go to site
BT Broadband with Calls More Info

Special offer: 24 months reduced price + no activation fee!
Important: due to COVID-19 any orders requiring a new line installation will be delayed until restrictions are lifted
Add 500 mins anytime calls for just £5 a month or Unlimited Calls for £12 a month!

Phone CallingLine Rental

averages
10Mb
truly
unlimited
24
months
£346 £27.99
£35.99 after 24 months

£9.99 upfront cost

Go to site
BT Fibre 1 with Calls More Info

Hurry, ends soon! £80 BT Gift Card + 24 months reduced price + Smart Hub + no activation fee!
Important: due to COVID-19 any orders requiring a new line installation will be delayed until restrictions are lifted
Add 500 mins anytime calls for just £5 a month or Unlimited Calls for £12 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
50Mb
truly
unlimited
24
months
£358 £28.99
£35.99 after 24 months
Gift card only available to new customers signing up online

£9.99 upfront cost

Go to site
BT TV Entertainment with Fibre 1 and Calls More Info

Hurry, ends soon! £80 BT Gift Card + 24 months reduced price + free AMC channel + Smart Hub + no activation fee!
Important: due to COVID-19 any orders requiring a new line installation will be delayed until restrictions are lifted
Add 500 mins anytime calls for just £5 a month or Unlimited Calls for £12 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
50Mb
truly
unlimited
24
months
£418 £33.99
£46.99 after 24 months
Gift card only available to new customers signing up online

£9.99 upfront cost

Go to site
BT Fibre 2 with Calls More Info

Hurry, ends soon! £100 BT Gift Card + 24 months reduced price + Smart Hub + no activation fee!
Important: due to COVID-19 any orders requiring a new line installation will be delayed until restrictions are lifted
Add 500 mins anytime calls for just £5 a month or Unlimited Calls for £12 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
67Mb
truly
unlimited
24
months
£430 £34.99
£42.99 after 24 months
Gift card only available to new customers signing up online

£9.99 upfront cost

Go to site
BT TV Big Entertainment with Fibre 1 and Calls More Info

Hurry, ends soon! £80 BT Gift Card + 24 months reduced price + free AMC channel + Smart Hub + no activation fee!
Important: due to COVID-19 any orders requiring a new line installation will be delayed until restrictions are lifted
Add 500 mins anytime calls for just £5 a month or Unlimited Calls for £12 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
50Mb
truly
unlimited
24
months
£598 £48.99
£56.99 after 24 months
Gift card only available to new customers signing up online

£9.99 upfront cost

Go to site
BT TV VIP with Fibre 1 and Calls More Info

Hurry, ends soon! £80 BT Gift Card + 24 months reduced price + free AMC channel + Smart Hub + no activation fee!
Important: due to COVID-19 any orders requiring a new line installation will be delayed until restrictions are lifted
Add 500 mins anytime calls for just £5 a month or Unlimited Calls for £12 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
50Mb
truly
unlimited
24
months
£1078 £88.99
£96.99 after 24 months
Gift card only available to new customers signing up online

£9.99 upfront cost

Go to site
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2020-05-15

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.

Customer Ratings Summary

  • Satisfaction
    3 stars
  • Customer Service
    3.1 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 11416 customer ratings since 2019-05-26

Show all time ratings

Add your own review of BT

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
BT should be avoid at any cost from any one. Probably because the COV19 make them loose money they drop to less than 1GB my connection for the las tree weeks. I phone on BT so the man on the other side of the line say that :tomorrow morning we will send a technician" and bla bla and then he change his mind and say we will send a technician in 11 days. Pedants, arrogants?? Avoid BT. That company make a realy bad name to Britain and they should be force to use a different name like "The queens of the faults and the twenty arrogants".
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Haslemere BT  
It is unbelievably slow, inconsistent and if you don't reset the router every 12 hours it doesn't work at all I have never been able to play my games without experiencing lag. Customer service is very poor sending you to someone who tells you to do what you've already tried and know doesn't work. Fix your connection problems,it isn't difficult
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Scotland BT  
I have infinity two with unlimited calls. Great speeds. Only had a problem once which was due to a day when we had constant power cuts. Person on the phone was great and all it needed was a reset. My only complaint is the price at £71 a month while other providers are a lot cheaper. I have looked at their reviews and they are much the same as the bad reviews here and a lot of the complaints are about speeds dropping. Do I take a chance and go for the cheaper provider that’s y dilemma.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Isle of Barra BT  
Abysmal. Over the three years I've been stuck with this cowboy outfit I have been plagued with problems. Slow speeds, constant disconnections, price rises mid-contract, engineers not bothering to turn up, a thousand and one, carbon-copy answers which solve nothing.

Incentive gifts never turn up, mobile signal is the weakest I have ever experienced, the list goes on.

It even took them a whole year to get my name right on the contract!

I wish Virgin served my area by BT have the monopoly!

Avoid at all costs!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
BUCKINGHAM BT  
I cannot believe with every effort to pay the bill during this difficult time, you stopped my account even when I paid sat up a direct debit. Just for getting 7.5 plus charges to reopen the account? So horrible
  • Satisfaction
    1 star
Mk BT  
Absolutely disgusted with the service I have received from BT for past year I have had a fault where the Broadband drops intermittently, called them out Engineers are not interested in getting the fault fixed just keep telling me its an internal fault, eventually they tracked the fault to being external and still having big issues they say its fixed week later same issues never interested take days to come out and by this time your business will be finished.

You think I am joking please try BT
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Burton on Trent BT  
Utterly abysmal! Constant disconections, never deliver incentive gifts. Took them a whole year to even get my name right on my account! Prices rise mid-contract, engineers don't turn up, a thousand and one excuses and the poorest service I have ever come across. Moved elsewhere as soon as I could! Disgraceful customer service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
BT  
Have been with BT for a long time. Never had any problems. Re ently upgraded to fibre (FREE) and all is excellent.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Solihull BT  
We have a complete package:-
Broadband
Telephone
Two Mobiles
TV
Backup WIFI hub.
Service calls free.
We only have to deal with one contact.
Unlimited Telephone calls.
Unlimited Mobile calls and Data.
Total Price £100/month
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
BOURNE BT  
BT Best speed on a good day will be in the region of 3meg which is pretty poor. Giggerclaer promise the earth at 30mb but are way behind schedule and reviews from their existing customers dont bode well. BT is only option using old copper cable and we are some distance away from their box. On one outage BT said we had internal fault which we had to disprove at a cost to us! Only then did they send out an Open Reach engineer.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    3 stars
Noss Mayo BT  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

The best broadband for older people

The best broadband for older users

Posted on 2020-05-12 16:56 in Features EE Sky BT Zen

For lots of us, the internet is a major source of entertainment, or a tool that enables us to work from home. For millions of older people it's a lifeline, the main way to keep in touch with the family, and interact with the outside world at a time when this is otherwise not possible. A good broadband service is vital.

So whether you're shopping for yourself, or seeking out broadband for an elderly parent, what are the priorities you need to look out for?

Reliability and support

We're all a lot more reliant on online shopping at the moment, especially snagging those all too scarce supermarket delivery slots. For a lot of older people renewing prescriptions, managing state pensions, paying the TV license, and lots of other things are important online activities, too.

For this reason, reliability is perhaps the most important point to consider. You need a broadband service that works whenever you need it, and also one that won't cut you off when you hit a data limit. These limits are fortunately quite scarce now, though if you're shopping at the budget end of the market you might still encounter them.

Customer service is also important. If you do experience any problems you need to be confident that your provider will fix them as quickly as possible.

Our Customer Reviews page contains feedback and ratings from thousands of broadband users. It's an ideal way to find out what kind of service each provider offers, and what problems you might face with them. Right now, Zen Broadband top the list for customer satisfaction, although if you'd be more comfortable with a mainstream brand EE rate well, gaining the lowest level of complaints according to a recent Ofcom study.

Speed

Speed might be less important for a lot of older users, but it really depends on what they want to do online.

There's no one-size-fits-all solution. For every older person who is a reluctant technology user, you'll find others who are enthusiastic online shoppers and Facebook posters, alongside those happily working their way through the Netflix catalogue.

There are options for all groups. Anyone who receives pension credit and has minimal internet needs can apply for the BT Basic + Broadband plan. It's cheap, but comes with a very low data allowance so isn't suitable for anything more than the absolute basics.

Beyond that, a basic standard broadband package - which uses a BT phone line - will usually work out the cheapest. It's fine for simple things like email, browsing and shopping, as well as for video calls with the family. It's worth considering if you're in a one computer household. A basic fibre deal, which is faster and allows for a wider range of uses including watching TV, as well as more simultaneous users, typically starts at around £5 a month extra.

Phone calls and TV

The extras you can take with a broadband deal are also important to consider. Most broadband services need a phone line - with line rental included in the price - and many providers give the option to buy a call plan as part of the deal. The plans on offer usually allow a choice of either unlimited calls during evenings and weekends, or unlimited calls anytime.

These can be tempting during a time when staying in touch with family is so important, but don't assume it's a must-have. If you don't take a call plan you'll still be able to make calls. You just pay for them at a rate of a few pence per minute, just like we always used to.

Some providers, especially Sky, also offer pay TV as well, include sports and movie channels. In some cases, though you might be able to get these channels cheaper elsewhere.

Price and contract length

And then there's the price and contract length, and the two often go hand in hand: sign up to a longer deal and you can shave a few pounds off your monthly bill. Anything shorter than 12 months is likely to cost you quite a bit more, while longer than that leaves you at risk of being stuck with a service you're not totally happy with.

Our price comparison guide will help you find the best broadband prices, and identify those deals that are within your budget. Make sure you check the 1st Year Cost column to see how much you'll pay in the initial 12 months - this includes those easy to overlook extras like postage or a setup fee.

Ready to start shopping for broadband? Use our postcode checker to find the best broadband deals available in your area today.

Comments

Working From Home

UK broadband has more than enough capacity to handle the surge in home workers

Posted on 2020-03-23 18:17 in News Vodafone Plusnet BT Virgin Media Sky EE

With millions of people now having to work from home there's been a lot of speculation about whether the UK's broadband infrastructure will be able to handle a massive surge in demand.

Well don't worry, because the expectation is that it can. That's the word from BT, who say they've got "more than enough capacity…to handle mass-scale home-working in response to COVID-19".

Last week, the company shared some data to demonstrate just how well their network was able to cope with higher levels of usage. They showed that in the previous week a couple of major video game releases and Champions League football had combined to hit new record levels of traffic for BT - to the tune of 17.5 terabits per second (Tbps) - without the network buckling under the strain.

The increase in home working meanwhile, has seen daytime traffic increase by as much as 60%, but still remains well below the record at around 7.5Tbps. Of course, with schools now closed, it's likely that traffic will go up further during the day, but the industry is confident that it will be able to handle it.

Our own speed test data, compiled from thousands of speed tests each month, supports the view that broadband connections aren't slowing down as well. We pulled the average home broadband speed results from the middle of February, and they were 44Mbps. The period between the 8th and the 14th of March saw average speeds of 43.9Mbps, while between the 15th to the 23rd of March, average speeds were 44.7Mbps. The speed differences displayed are of no real significance, and we're happy that people shouldn't be seeing any negative impact on their connection, despite the current change in UK working arrangements.

Are you working from home? Check out our tips on how to minimise disruption to your broadband service, and make sure it's good enough for what you need.

To help things along, TV streaming companies have agreed temporary measures to slash the amount of data they use by as much as a quarter. Netflix, Amazon and Disney+ are streaming their content at a lower bitrate, while YouTube now defaults to an SD stream - although you can still manually set videos to play at a higher resolution if you want to. The BBC also seems likely to make a change in the not too distant future.

Will you notice the difference? Possibly not, although it depends what you're watching. Streaming at a lower bitrate means that the video is more heavily compressed. With the way video compression works it's more noticeable in busy scenes with lots of fast movement, where the image may become blocky or distorted. In slower scenes, you'll have to look pretty closely to see any effect.

As for streaming in SD, as with YouTube, that might not look great if you watch on a massive 4K telly, but for viewing on a smaller screen like a tablet it should be just fine.

How to pause your Sky Sports and BT Sport subscriptions

In other news, Sky and BT have taken the decision to allow customers to pause their sports channel subscriptions for as long as there's no actual sport taking place. You can do this at sky.com/pausesport or at bt.com/tv. Unfortunately, you can't pause these channels if you've got them through Virgin Media.

BT have removed data caps on all their broadband products. This won't affect most people, since most of their plans are already unlimited. But if you're on an older deal you'll no longer have to worry about managing your usage.

And lots of broadband providers have issued statements to explain their COVID-19 plans, including what happens if you need a callout from a technician to solve a problem. You should have received this via email, but if you haven't you can read them online from BT, Sky, Virgin Media, EE, Vodafone and Plusnet.

Comments

BT Broadband Buyers Guide - Is BT right for you?

Can I get BT Broadband?

BT's standard broadband services are available at all UK telephone exchanges (excluding those in Hull) so can be accessed in all but the remotest of rural areas.

BT's fibre-optic service, BT Superfast Fibre, is available to more than 85% of UK homes - more than 25 million premises - with BT continuing the roll out to more and more areas every month. BT Superfast Fibre is based on fibre to the cabinet (FTTC) technology meaning that both your telephone exchange and your street cabinet need to have been upgraded to support fibre before you can sign up to the service. Urban and central areas tend to be activated first. You can check to see if BT Superfast Fibre is available in your area with our postcode checker.

Does BT Broadband have a technical advantage or faster installation time?

BT Broadband is provided by BT Retail, which is a separate company from those that administer telephone exchanges, street cabinets and phonelines. As a result, there is no technical advantage over any other provider reselling BT Wholesale Connect; they have to wait in the same queues for Openreach installation or home visit engineers and use the same systems of contact as any other reseller.

BT Broadband are just one of many consumer broadband service providers using BT Wholesale Connect technology. In many areas competiting broadband providers have installed their own equipment in telephone exchanges and may even be able to beat BT's standard broadband speeds.

As British Telecom, BT provided the nationalised telecoms service for the whole of the UK, controlling all telephone exchanges (except those in Hull). Since then British Telecom were split into three companies; BT Wholesale, who sell telecommunications services to phone and broadband suppliers, Openreach, who maintain the technical aspects of the BT infrastructure including phone lines, exchanges and street cabinets; and BT Retail, who sell BT phone and broadband products to consumers. This separation was enforced by the Competition Commission to ensure that BT did not have a monopoly or unfair advantage over other telecommunications companies.

What broadband options are available?

BT provide a wide range of packages catering to different speeds, download restrictions, and associated extras including TV options.

BT also allow you to build your own package on their site by choosing from a range of core broadband offer:

  • BT standard broadband - averages 10Mb download and 1Mb upload speed (limited to 8Mb maximum down speed and 0.75Mb upload in some rural areas), on a 24 month contract with unlimited downloads
  • BT Superfast Fibre 1 - averages 50Mb download speed and 9.Mb upload speed, on a 24 month contract with unlimited downloads
  • BT Superfast Fibre 2 - averages 67Mb download speed and 18Mb upload speed, on a 24 month contract with unlimited downloads
  • BT Superfast Fibre Plus - the same as Fibre 2 but with 'Plus' benefits. These include double data allowance on BT Mobile plans and a Keep Connected Promise, where BT will send you a 4G hub to use temporarily if your connection goes down

Whether you can enjoy BT's fastest speeds depends on factors like whether your exchange and street cabinet have been upgraded to the latest technology, and how much copper telephone cable there is between your home and the exchange (or the street cabinet for BT Superfast Fibre).

For the standard broadband and Superfast Fibre 1 packages you can choose whether to have unlimited usage, allowing you to use as much Internet as you like each month, or whether you will pay less and have a download limit. There are a range of limits available with smaller limits usually costing less, although special offers and promotions may apply to make unlimited options more affordable. Superfast Fibre 2 is unlimited.

There are no inclusive calls with any packages, however you are given the option to upgrade to 500 Minutes or Unlimited Minutes. Unlimited Minutes is essentially an Anytime call package, and 500 Minutes replaces the old Evenings and Weekends package, which allows you to use what amounts to just over 8 hours of calls to any UK landline or mobile at any time of day.

While you must take BT line rental with any broadband deal, you can save around £20 a year if you pay it all up front through the Line Rental Saver option.

What TV options are available?

You can also combine your broadband and phone service with a TV service by adding BT TV - BT's digital television service - to your package.

BT TV can only be taken with a BT broadband subscription as it uses your connection to stream content which is not available on Freeview. Speeds of 5Mb or more are required to view high definition content, 2Mb or more for standard definition. If your connection falls short of this minimum you won't be able to sign up.

  • Starter Bundle - a basic package offering the Freeview channels and BT Sport in standard definition. You can upgrade with several bolt-ons including Sky Sports Main Event HD. Comes with standard YouView box with no recording.
  • Classic Bundle - the same as above but with a YouView+ box, and AMC as an extra channel. You can add Sky Sports Main Event and Sky Cinema as bolt-ons.
  • Entertainment Bundle - a YouView+ box with 20 extra premium channels including Discovery Channel, Gold, History and more. You can add Sky Sports Main Event and Sky Cinema as bolt-ons.
  • Max HD Bundle - 62 premium entertainment channels including 21 HD channels and BT Sport in UHD. You can add Sky Sports and Sky Cinema as bolt-ons.

BT customers will be able to sign up to the full Sky Sports package plus all Now TV channels including Sky Atlantic in 2019.

All BT TV packages come with up to 80 Freeview TV and radio channels, plus access to 7 day catch up TV and on-demand shows. The YouView powered set top box also gives you high definition versions of the 4 main terrestrial TV channels via Freeview HD and allows you to pause and rewind live TV or record your favourite shows for later. You can also access a large library of on demand TV shows, music videos and more, or pay per view blockbuster films.

BT TV's streamed channels and on-demand films and TV shows do not count towards your broadband usage allowance. Viewing rival services like Netflix, Amazon Instant Video or NOW TV will count towards any usage limit you might have on your BT Broadband service, so bear this in mind when deciding between limited or unlimited packages.

Which package should I choose?

It is worth working out what your download needs are in advance as there is no need for you for to pay more than you have to, such as paying for extra bandwidth that you won't need.

At average speeds of 50Mb, the BT Superfast Fibre 1 package offers the fastest potential speeds for basic fibre broadband in the UK (at launch time, at least — it's likely that other providers will upgrade their basic services in due course). This is fast enough for virtually all online activities, including watching BT Sport in Ultra HD, and may now be enough for those customers who would have previously been considering the faster Superfast Fibre 2 connection.

BT Superfast Fibre packages will help prevent slowdown in households with many heavy Internet users, such as student households or those with large families. However, if you're close enough to the telephone exchange, BT Broadband's average speeds of 10Mb may still be fast enough, allowing you to stream live television or chat over Skype without encountering problems. You might benefit from faster internet speeds if you do a lot of online gaming, regularly download a lot of large files or stream large amounts TV and films, especially in larger households where more than one person might be doing these things at any one time.

When considering your usage limit, it is worth asking yourself what you use the Internet for, and how often you use it. Those who use the Internet regularly for downloading files, gaming or watching a lot of streaming video (outside of the unmetered BT TV service) will hit a usage limit faster than those who only use the Internet for email, websites and social media, or go online less often. If you can find out your current monthly usage, it will provide a useful estimate for what limit you might need. There is no need to pay for capacity you will not use, but it can also provide peace-of-mind not to worry about if a YouTube video might take you over your limit.

Points to consider before you choose

  • How many people will be using your broadband connection?
  • Are you a heavy downloader, or do you regularly play online games?
  • Will you only watch streamed TV and films on unmetered BT TV or will you also use rival services like Netflix or NOW TV?
  • How heavy is your Internet usage and how often do you use it?
  • Would the expense of the faster speed or larger download capacity be worth it for you?

Compare all BT Broadband packages

I already have Superfast Fibre 1, do I automatically get the new, faster speed?

Existing Superfast Fibre 1 customers will not be upgraded automatically to the faster speeds, and will continue on their current 40Mb maximum speed service.

You can upgrade by taking out a new contract, but unless you're already getting speeds of 40Mb, or thereabouts, it may not be worth it. For many users the internet speeds they get are limited by physical factors such as their distance from the street cabinet, rather than the speed limits of their chosen broadband service. Thus, upgrading to a faster service will not automatically mean faster internet.

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • BT Home Hub router - Standard BT Broadband customers will receive a free BT Home Hub 4 802.11n wireless router for their connections, while Superfast Fibre customers get the enhanced Smart Hub which is supercharged for fibre. It supports 802.11ac Wi-Fi and uses smart techology to get faster Wi-Fi connections to more rooms in your home that any other major broadband providers' hubs. These routers use dual-band technology to reduce wireless interference and come with an easy online set-up.
  • BT Cloud storage - BT Broadband comes with access to BT Cloud, which allows you to store your files online. This enables you to have a back-up of important documents on your devices so that you do not lose them if something happens to that device. You can also access BT Cloud from anywhere if you have an account, which makes it easy to transfer and share files. The unlimited packages come with either 200GB or a massive 1TB, depending on which you choose. 
  • Internet security - All of BT's unlimited broadband packages come bundled with BT Virus Protect with McAfee, which you can use on two devices on the Broadband and Fibre 1 deals, and up to 15 devices with Superfast Fibre 2 and Plus. You also get BT Parental Controls to monitor and manage children's internet usage.

What are the benefits of BT Broadband?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Very fast basic fibre - BT's cheapest Superfast Fibre 1 fibre cabinets offer average download speeds of 50Mb while most competitors offer basic fibre that maxes out at 40Mb. If you're close enough to your street cabinet to get the boost then the extra 10Mb to 15Mb could make a significant difference.
  • Public Wi-fi access points - All BT Broadband customers benefit from free unlimited broadband access even when not at home through free access to BT Wi-fi, the world’s largest wi-fi network with over 5 million wi-fi hotspots across the UK. This lets you access the internet without the restrictions of mobile broadband from coffee shops, airports, high streets, stations, and many more places - including international hotspots.
  • Complete Wi-fi Guarantee - add W-Fi discs for £10 a month to increase coverage around your house. If you can't get a strong signal with just the one disc, BT will send you up to two more discs to ensure a strong signal in every room. If that still doesn't cover it, BT will give you a one-off £20 off your next BT bill.
  • Stay Fast Guarantee - if you don't get the speeds BT promise you and BY can't fix it within the first 30 days, then you can claim a £20 BT Gift Card (which is a pre-paid Mastercard). What's more, you can make up to four claims a year.
  • Free technical support - BT Broadband provide many support options for when things go wrong. Customers can call their helpline for free from their landlines at any time of day, and access hundreds of free online guides complete with videos. BT Broadband also maintain a social media presence through forums, Twitter and YouTube, helping you solve any problems that may occur.
  • Available in rural areas - BT offer the same prices at all telephone exchanges, making BT a good choice for those living in rural and remote areas where choices may be limited. In areas where Virgin cable TV isn't available, BT TV may be a good alternative to Sky.
  • Super Hub for BT Superfast Fibre - Supercharged for fibre with the latest 802.11ac advanced wireless networking technology, BT claims their smart techology makes the Smart Hub better than any major broadband provider's latest hub at getting faster connections into more rooms of your home.
  • BT Sport Pack - If you're a sports fan and intend to sign up for BT Sport in order to see UEFA Championship, Premiere League Football, FA Cup, Rugby etc matches, it can be very attractive to switch to BT TV and get these channels for free, or to switch to BT Broadband and get them through the app or your existing Sky TV package for only £6 per month.
  • No satellite dish needed for TV - If you don't want or aren't able to install a satellite dish for your home, BT TV is available using your standard Freeview aerial and BT broadband connection.

What are the drawbacks of BT Broadband?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Costs - BT Broadband is rarely the cheapest option for all the services they provide, however this is made up for by BT providing a wider range of included extras than many other providers.
  • Must take BT phone and line rental - BT Broadband is only offered bundled with BT phone services, you can't take your line rental or call plan from someone else, or sign up with broadband from BT without having a phoneline. BT line rental tends to be priced higher than many other providers.
  • No short contracts - BT’s contracts are for 24 months, which requires a greater degree of commitment and less flexibility than other providers that offer shorter contracts. Those looking for one month contracts may be better off looking elsewhere. However, as BT Broadband is available at all BT telephone exchanges, you're unlikely to find yourself moving home to an area with no BT Broadband service at all, which can happen with some providers.
  • Smart Hub only standard on Superfast Fibre - If you want the lastest and greatest router technology, capable of getting faster connections into the 'dead spots' in your home, you only get the BT Smart Hub inclusive with BT Superfast Fibre. If you're a standard broadband customer then you get the previous generation BT Home Hub 4 or you need to pay an extra £50 to get the Smart Hub.
  • Complaint levels - The communications regulator Ofcom keeps track of the customer complaint levels of for broadband and TV services. The Ofcom complaint figures for 2019 show that while BT are below the average level of complaints among the major broadband provders, they do have the second highest level of complaints for pay TV, than double the industry average.

 

Broadband.co.uk