TalkTalk Broadband Buyers Guide

Competitively priced truly unlimited broadband with line rental, phone and TV bundles to suit a wide range of users

  • Committed to offering the most competitive prices and promotions
  • Truly unlimited usage on all products
  • Fibre broadband with speeds averaging 36Mb or 63Mb with Speed Boost
  • Range of phone and TV inclusive options available
  • Wide range of boosts that allow you to customise your package
  • Home Move Service helps you move broadband when moving house

Need help choosing? Give us a call on 0800 0835042   Go to site

TalkTalk Fast Broadband
£24.95 per month
18 month contract

No upfront cost when you sign up online

  • Truly unlimited usage
  • 11Mb average download speed
  • HomeSafe® online safety controls
  • 802.11ac Wifi Hub giving faster speeds at longer distances
  • Only pay for the calls you use
  • No activation fee online
  • 18 month contract
 
 
 

Buy now

Or call us on
0800 0835042

TalkTalk Fibre 35 with TV
£22.00 per month
18 month contract

No upfront cost when you sign up online

  • 38Mb average download speed
  • 9Mb average upload speed!
  • Truly unlimited usage
  • TalkTalk TV box with catchup & on demand, pause & rewind
  • 802.11ac Wifi Hub giving faster speeds at longer distances
  • Only pay for the calls you use
  • No activation fee online
  • 18 month contract

Buy now

Or call us on
0800 0835042

TalkTalk Fibre 65
£24.00 per month
18 month contract

No upfront cost when you sign up online

  • £80 gift voucher!
  • 67Mb average download speed
  • 17Mb average upload speed!
  • Truly unlimited usage
  •  

     
     
     
  • 802.11ac Wifi Hub giving faster speeds at longer distances
  • Only pay for the calls you use
  • No activation fee online
  • 18 month contract

Buy now

Or call us on
0800 0835042

Details last checked on 2021-07-29

Reasons to choose TalkTalk

  • Affordable - some of the cheapest broadband prices from the UK’s largest low-cost area network coverage ISP
  • Truly unlimited - no usage caps and no traffic management at peak times
  • Same benefits for existing customers - unlike many providers, TalkTalk offers the same packages to both existing and new customers
  • Fibre packages - 38Mb average download speed is available as standard, or you can upgrade to a package averaging 67Mb for an extra £5 if it's available in your area
  • Range of phone options - only pay for what you use, or use boosts to add inclusive calling
  • TV services available - affordable alternative to cable and satellite TV with more to offer than Freeview. TV Plus now also includes 30 premium channels as standard, including; Sky One & Two, FOX and Sky Sports News
  • All broadband products come with the award winning Wi-Fi Hub, and you also get one if you upgrade from a standard to fibre package
  • Home Move service - moving house made easy by using TalkTalk's handy service
  • Great Connection Guarantee - you can leave TalkTalk within your first 30 days if you aren't happy with the service

Possible downsides

  • Only available in TalkTalk network areas - use our postcode checker to see if you're covered
  • No standalone broadband available - you have to switch your phone package to TalkTalk. This may be a hassle for some, though others may find combining the bills for everything to be useful
  • No short fibre deals - you can only get TalkTalk fibre on an 18 month contract
  • Complaint levels - Ofcom figures show TalkTalk have customer complaint levels significantly above the industry average

Features at a glance

  • Download speeds average 11Mb for standard broadband and 38Mb for fibre. An optional 'Boost' increases fibre speeds to average 67Mb downloads

  • 18 month contracts

  • Usage allowances all truly unlimited

  • No upfront costs on some deals

  • Free technical and customer support

  • Parental controls with HomeSafe plus anti-virus protection

  • 802.11ac Wifi Hub with faster wireless speeds at longer distances

  • Phone line included, with free calls between TalkTalk customers

  • TalkTalk Broadband have published a Traffic Management Policy

2.8 stars
  satisfaction rating based on 4198 customer ratings since 2020-07-31. See more TalkTalk customer ratings and reviews.

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Customer Ratings Summary

  • Satisfaction
    2.8 stars
  • Customer Service
    2.8 stars
  • Speed
    2.7 stars
  • Reliability
    2.8 stars

Based on 4198 customer ratings since 2020-07-31

Show all time ratings

Add your own review of TalkTalk

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Appalling broadband speeds. Abysmal customer service who keep you hanging on for ages. Everything about them and the service they provide is terrible. Never go with TalkTalk. Moving soon and I can’t wait to sign up with someone else.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
North Wiltshire TalkTalk  
Just wasted hours on the phone and achieved nothing. Same very stupid trained agents who ask you meaningless questions.I will never in my life return to such horrible services and I do not recommend to anyone. ”Enelle”this agent makes fun of customers she just doesn't respect them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Twickenham TalkTalk  
Utterly shocking customer service. I have genuinely never experienced such an utter lack of concern for the consumer. We purchased WiFi. It took them two weeks to send the router. The WiFi has never worked from day 1 (this is now 3 weeks later). It was extremely difficult to get through to their customer service team to raise this as an issue in the first place. It kept saying that no advisors were available. When we eventually got through it took an hour and a half to run their "tests", in which they were deliberately difficult and unhelpful and were clearly unable to deviate from their script, before they eventually agreed to send an engineer. They did say that they would charge for an engineer (no other company does this), before eventually agreeing to waive this fee. The engineer came, was unable to fix it and referred it to a separate BT engineer. The BT engineer supposedly came, but didn't make their presence known. We then received a message saying everything was fixed when it clearly wasn't as there was still no WiFi. We again attempted to raise this with customer services and was told that I would have to pay for another engineer to come out. They insisted that despite the agreement previously, that this one would be chargeable as it was raised in a new contact with customer services. Upon then requesting to cancel the contract given that we still weren't in receipt of the service we had paid for and they clearly weren't interested in fixing the problem, in contravention of basic consumer rights (i.e. right to cancel 30 days from receipt) they attempted to claim that we couldn't cancel as they only allowed a 20 day 'cooling off period' from the date of the order, which had expired before the product was even delivered.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Fulham TalkTalk  
Dreadful, overpriced for mediocre internet speed and very unreliable connection even in a big city where good broadband speeds are expected.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
Just waited over 30 minutes to speak to an advisor to find out why my bill had gone up. I was told that even though I have a 18 month contract that it changes after 12 months???? I asked why and was told told I should read my package that was sent through with the contract. Be warned read the small print on the package/contract as they send as they put up the price to what ever suits them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Isle of Sheppey, Kent TalkTalk  
The worst broadband provider I’ve ever dealt with. Horrendous customer service with robotic staff that seem to know absolutely nothing. Their strategy is essentially: “keep customers waiting on the line for as long as possible until they give up and hang up”. Do not use at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
TalkTalk  
First rate service from this company. If could have scored zero we would have. I am terminally ill and all I wanted was to change the Direct Debit details. 3 levels of authorisation later and they still refused to help. They would not send forms in the post and due to my condition I cannot as they suggested go to a local library. We then told them just to change the Direct Debit details to our joint account and they still refused. Raised a complaint to the CEO and even though they listened to the call and have heard I gave authorisation they have still refused to talk to my wife. I have had now been admitted to hospital and they wont assist in any way. Not an ounce of compassion and they deserve to lose customers as they have been. If you are thinking this inhuman company think again because they are only interested in taking your money
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leicester TalkTalk  
Customer service is exceptionally bad.
They make it incredibly difficult to have a conversation with someone, whether that be by phone or chat. The chat is so slow to respond and the phone operators put you on hold for an age.
Leaving with an incredibly sour taste in the mouth and will never use Talk Talk again as a result.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Wales TalkTalk  
Sly, Sly, Sly. I'm on a very low income yet you need the internet to function in this day and age. I signed up for an 18 month contract at £22 per month. Low and behold 3 months into the contract the monthly fee has risen to £24.50. According to Talktalk i was informed via email of the price increase however i genuinely can not remember seeing it but that proves nothing. I also confess that i did not look at the whole terms and conditions and now i can't be bothered to because according to them i am tied in to the end of the contract and should i leave i will be charged approx £10 per month for every month my contract still has to run. When you see a price linked with a term length you expect (or at least poor fool me did) the conditions to remain the same such as a 12 month fixed term with British Gas or E.O.N..... Not with this lot. (just look at their offer on uswitch. it looks decent, at first glance) I will see out my contract or i will be billed over £130 for nothing but when it's up i'm gone, NEVER TO RETURN.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
wolverhampton TalkTalk  
The worst internet I ever had
When I call them they put me on hold for one hour
If you would like to pay for nothing just join talk talk broadband
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
North Yorkshire TalkTalk  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

A couple watching TV

What broadband speed do you need for your smart TV?

Posted by Andy Betts on in FeaturesSkyBTTalkTalkPlusnetVirgin MediaVodafone

If you're splashing out on a big screen smart TV, perhaps to watch the Euros or to build your dream Home Cinema experience, it's worth also checking to make sure that your broadband package is up to scratch.

It's not really a big deal if you've gone for a smaller set, but if you're rocking a 65 inch screen or more, you want the best resolution you can get. 4K streaming is a must.

So what exactly do you need? When it comes to broadband for TV streaming, how fast is fast enough? Let's take a look.

What speeds do you need?

First, load up our speed test tool, go and stand next to your telly and run it a couple of times. This will give you an idea of the speeds your TV is able to get.

Now, you can compare the results to the speed requirements for many of the most popular streaming services:

  • BBC iPlayer - 4K: 24Mb, HD: 5MB. (iPlayer currently only offers a few shows in 4K, including the whole of the Euro 2020 competition.)
  • NOW TV - 1080p HD: 12Mb (There's no 4K option at the moment.)
  • Netflix - 4K: 25Mb, HD: 5Mb
  • Amazon - 4K: 15Mb, HD: 5Mb
  • Disney+ - 4K: 25Mb, HD 5Mb
  • Apple TV+ - 4K, 15Mb, HD: 8Mb

You might need to upgrade your subscription to get 4K streaming on some of these services. They will stream in 4K if your connection is fast enough, but will drop down to 1080p HD (and potentially even lower) if it isn't, so you don't have to worry about adjusting the settings of your streaming apps to find the appropriate quality.

Smart TVs use the same bandwidth as dedicated streaming sticks or set-top boxes, so the requirement is the same if you're using one of those instead - it's based on the software rather than the hardware.

And if you're wondering whether streaming uses more bandwidth than downloading, it's basically the same. You can technically download at a higher quality on a slower connection if you're willing to wait long enough, although you wound't want to do that too often. The big difference is for live TV, where you're always reliant on your internet connection when streaming, as compared to an aerial, cable or dish, where you always get the highest quality available, regardless.

How can you speed up the internet for your smart TV?

If you're struggling with buffering or pixellated images, or you're concerned you aren't getting the maximum quality available, there are a few things you can try.

  • Check your TV has a good Wi-Fi signal to begin with - you can usually see this if you delve into the TV's W-Fi settings. The weaker your signal, the slower your connection might be, and if it gets too weak, there's where you're likely to encounter problems.
  • If you have a weak connection, make sure there are no electrical devices nearby that can cause interference, like a cordless phone.
  • Also, you could try moving your router so that there are no heavy, physical objects like large bookcases that could block the signal.
  • Most smart TVs should have an Ethernet port around the back, so you can plug in a cable direct from your router to ensure a fast, consistent connection. Alternatively, you could use something like a Powerline adapter to extend your network coverage into a room where your Wi-Fi performance tends to be less than stellar.

The best broadband for your smart TV

As you can see from the speed requirements above, even 4K streaming is easily within the capabilities of almost all fibre packages, assuming you don't live too far away from your nearest street cabinet. This can cause a big drop-off in your download speeds.

The complication comes when you factor in what the rest of your household is doing while you're watching.

A typical entry level fibre deal, with 36Mb download speeds, comfortably exceeds the 25Mb requirement for 4K. But if you've got kids YouTubing and FaceTiming, and a partner in your home office downloading, all at the same time, your bandwidth will be spread a lot more thinly. Suddenly, that 4K streaming could be off limits.

So what speeds should you go for? Assuming a busy household, a top-end fibre-to-the-cabinet package should be the minimum. These have speeds in the region of 63-66Mb, and are enough for a few people to be busy online at the same time. Vodafone, TalkTalk and Plusnet are among the providers that offer great value fibre deals with these speeds.

But you should go faster for a larger household, to get the peace of mind that your connection will always be speedy enough to meet your needs. Most providers offer packages faster than 100Mb, including Sky, BT and Virgin Media.

If you're ready to upgrade to get the best TV and Home Cinema experience possible, use our postcode checker to discover the best broadband deals available in your area today.

Comments

Man with laptop on the phone

Broadband providers still need to improve support for vulnerable customers

Posted by Andy Betts on in FeaturesEEBTPlusnetOnestreamSSEHyperopticTalkTalkVodafoneVirgin MediaNOW BroadbandSkyJohn LewisShell EnergyCommunity FibreKCOMZen

We've all got horror stories about bad customer service. But it's people with health, financial or emotional problems that are still having the most inconsistent experiences when they contact their broadband provider's customer service team.

That's the big finding from research by Ofcom, which looked at the progress the industry has made since the watchdog last year published its guidelines for treating vulnerable customers fairly.

They found that while some users received extra support due to their circumstances, and others reported positive experiences despite the provider not knowing about their vulnerability, the overall service was still patchy.

It suggested that people's experiences were heavily dependent on the member of staff they spoke to, with no guarantee they would get to deal with the same person twice.

It suggests there's still plenty of room for improvement in the training of customer support teams.

What makes a customer vulnerable?

Vulnerabilities come in many forms. They include physical and mental health problems, debt or unemployment, bereavement, or even becoming a victim of crime.

Unsurprisingly, the number of vulnerable customers has increased during the pandemic and its subsequent economic fallout.

While Ofcom rules require all providers to have policies in place for helping vulnerable customers, it isn't always easy for them to automatically tell if someone needs extra support. If you regard yourself as being in a vulnerable group, or if your circumstances have recently changed (you might have lost your job, for example), you should contact your broadband supplier and let them know.

They'll add that information to your account, and it should inform any relevant future interactions you have with them.

What kind of support can you get?

With the definition of vulnerable being quite broad and varied, the types of support you can get are also broad and varied.

  • You should have access to a range of communications channels to speak to customer support. This could include text relay services or support in different languages.
  • You should be given the time to get help, support and advice on managing debts without the threat of enforcement action.
  • Providers could consider giving you a payment holiday to help you manage cashflow issues.
  • Providers should give you information and advice on tariffs to ensure you don't end up paying more than you should. Vulnerable people are the most likely to remain on expensive out-of-contract deals.
  • Broadband providers should regard disconnection as a last resort.

Broadband providers' vulnerability policies

Ofcom's guidance expects a number of things from broadband suppliers. They should train their staff to be able to recognise the characteristics, behaviours and verbal cues of someone who might be vulnerable, so they can be proactive in offering support. They should identify vulnerable customers and record their needs. And they should make all of their customers aware of the kinds of support and services that they offer.

Many providers publish vulnerability policies. Some have specific support teams in place for vulnerable customers, and some make it easy for you to register your vulnerable status with them. This information will be treated in confidence, and is subject to all the usual data protection legislation.

Here are the relevant pages for many of the leading providers:

Some of the things you can expect include ways to improve access to support via text relay and NGT services or braille guides; simple instructions on using accessibility services like subtitles on TV; and specific policies and help for dealing with financial issues. Naturally, what's promised and what's delivered are not always the same thing, so check our user reviews to see our customers' experiences of their providers' tech support.

If you want to read the full Ofcom report, click here. Or if you want to compare the best broadband deals in your area today, use our postcode search tool to get started.

Comments

TalkTalk Broadband Buyers Guide - Is TalkTalk right for you?

Can I get TalkTalk?

TalkTalk's broadband services are available to more than 25 million homes across the UK.

TalkTalk's low cost network area is the largest in Britain. This means that most households in urban and central areas are able to sign up for their standard phoneline broadband, and more rural and remote homes are covered than by any other local loop unbundling (LLU) provider.

For fibre, TalkTalk use the fibre-to-the-cabinet (FTTC) technology provided by Openreach. This has wide coverage, of more than 95% of UK homes. TalkTalk will only sell their fibre services to customers whithin their low cost network area, but since there's a significant overlap between fibre and LLU areas, only a small percentage of homes will not be able to sign up.

You can find out if you live in TalkTalk network or fibre areas by using our postcode checker.

What types of broadband are available?

TalkTalk offer two main broadband packages, with a third, faster deal available in limited areas.

The core offers are:

  • Fast Broadband - standard broadband with average download speeds of 11Mb 
  • Faster Fibre Broadband - a basic fibre deal with average download speeds of 38Mb

If it's available in your area you'll also be given the option to choose the Faster Fibre Speed Boost deal. This has average speeds of 67Mb. You'll be told if this is an option for you when you sign up.

In all cases the deals include line rental in the price - there's no option to buy TalkTalk without it. The packages are fully unlimited, so you can download as much as you like each month without risk of being slowed down or restricted.

While it's always good practice to shop around when your broadband contract comes to an end, TalkTalk is one of the rare suppliers to offer the same deals to existing customers as new ones. In addition, if you're an existing customer and you choose to upgrade from the Fast Broadband package to fibre, you'll be upgraded to the smart new Wi-Fi Hub, too.

If you want triple-play services, you can pick up TalkTalk TV as well. Read on for details of the packages you can get there.

What TalkTalk TV deals are available?

TalkTalk has two basic TV packages that come with your choice of broadband service. They offer over 80 channels, and you can add or remove more on a monthly basis.

The two deals are essentially the same, but come with a different set top box:

  • Broadband (either Fast Broadband or Faster Fibre Broadband) + TalkTalk TV + Free TV Box + Entertainment Boost - this comes with a free box that gives you access to on-demand services like iPlayer, plus the ability to pause and rewind live TV
  • Broadband (either Fast Broadband or Faster Fibre Broadband) + TalkTalk TV + TV Plus Box + Entertainment Boost - this comes with an enhanced box for £50 that gives you the same as above, plus the ability to record up to 180 hours of TV

Both TV packages include 80+ Freeview channels, with 15 in HD, and over 30 premium TV channels including Sky One and FOX. You also get full access to on-demand and catch up services like iPlayer, and can add Netflix as well. They're available on 12, 18 and 24 month contracts.

In addition to the basic package you can add more premium channels through a range of flexible TV boosts. These include:

  • Kids: 10 children's channels, including the Disney Channel
  • Sky Sports: the full range of eight Sky Sports channels, giving you 126 live Premier League football matches and much more
  • Sky Cinema: 11 film channels and over 1000 movies to watch on demand
  • Sky Sports and Cinema: Sports and Cinema at a lower price than if you bought them separately
  • BT Sport: more sports action, including exclusive UEFA Champions League coverage
  • Asian: four channels offering the best of Asian entertainment

All of these boosts are on 30-day rolling deals. You can add them whenever you want and cancel at any time. 

Which package should I choose?

TalkTalk's packages have the same terms, so your choice comes down to what speed you need.

Smaller households, or those with less demanding requirements, may find that the Fast Broadband packages offer sufficient speeds. If you use the internet mostly for browsing, email and social networking, and maybe one user watching Netflix or iPlayer, then the 11Mb average speed offering could be fast enough. However, speeds are affected by several factors including how far your home is from your nearest telephone exchange. Make sure you base your decision on the real world speed estimate TalkTalk provides you.

For larger households, or those that want to use the internet for constant streaming, gaming or downloading, a fibre plan is likely to be more suitable. If the 38Mb average speed still doesn't seem like enough, TalkTalk offers the option to upgrade to a service with 67Mb average speed if it's available in your area.

Other factors to consider are whether you want to add TV services to your plan. Your options here are for the basic Freeview channels with a box that enables you to pause and rewind shows, or for a premium package with the ability to record shows as well as access on-demand services. In both cases there's also the option to add premium channels without long-term commitment. Your subscriptions renew every month and you can cancel whenever you want.

Points to consider before you choose

  • How far do you live from your local BT telephone exchange, and will this greatly impact your ADSL speeds?
  • How many people will be using your broadband connection at any one time, especially for heavy downloading or online gaming?
  • Would an 18 month contract be too long for you?
  • Do you watch a lot of TV, or make a lot of phone calls?
  • Do you want to be able to record programmes with your telly box?
  • Is your connection fast enough (2Mb or more) to support streamed TV?

Compare all TalkTalk deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wi-Fi Hub - All customers signing up to TalkTalk's broadband packages receieve an award winning Wi-Fi Hub supporting faster connections at longer distances. It's also free for existing customers who upgrade from standard to fibre.
  • TV box - Opt for one of the TV or TV Plus packages and you get a TV box that enables you to pause and rewind live TV, access Freeview channels, and add your own choice of Premium services. On the TV Plus box you can also record 180 hours of shows, and access a full range of on-demand content. The standard TV box is usually free, while the TV Plus box costs £50.
  • HomeSafe online security - TalkTalk broadband comes with HomeSafe, their award-winning online protection service. Developed with parents and online security experts, it allows you to protect your computer from harmful websites by providing virus alerts, as well offering the option of restricting access to sites unsuitable for children, or even blocking access to gaming sites and social media for homework time. 
  • Home Move service - TalkTalk provide a Home Move service for their customers to help make moving broadband when moving house more straightforward and less of a hassle. It is all done online, allowing you to pick the dates that work for you, and to keep track of the move. You can find out more about this service with our Home Move service guide.
  • Free landline calls - All landline calls between TalkTalk users are free.
  • 24/7 tech support - Technical support is avaialble by phone 24/7, and customer service lines can be accessed between 8am and 8pm.

What are the benefits of TalkTalk?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • No upfront costs - Sign up for Fast Broadband and you won't have to pay anything up front.
  • Wi-Fi Hub - Get the award winning, 802.11ac compatible Wi-Fi router with both standard and fibre broadband deals.
  • TV Boosts - You can add more premium TV channels to your TalkTalk TV plan on a month by month basis, including Sky Sports and Sky Cinema. This can be a good way to save money on pay-TV. For instance, if you only want to watch the football, you can sign up between August and May, then cancel when the season ends.
  • Low costs - TalkTalk has some very competitive prices that help it to rank among the cheapest big name providers.

What are the drawbacks of TalkTalk?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • High complaint levels - Ofcom figures for 2019 show that TalkTalk had the second highest number of complaints among the major broadband providers. Complaints for their landline and TV services were also above average.
  • Long contract lengths - 18 months is the standard contract length for TalkTalk, with 12 months occasionally offered by promotion for the slower, standard broadband service. Even when offers are on, if you want to go for the fibre option you'll have to sign up for 18 months. 
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