Broadband Reviews - Fixed Line Broadband Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Listed below are all the fixed line broadband suppliers we've received reviews for.

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Provider    
Satisfaction    
Service    
Speed    
Reliability  (Sorted)  
Cheapest Broadband    
1
Plusnet

Plusnet

Based on 2157
customer ratings for Plusnet since 2021-05-16


See 3556 reviews

3.4 stars
3.7 stars
3.2 stars
3.3 stars
  • Satisfaction
    3.4 stars
  • Customer Service
    3.7 stars
  • Speed
    3.2 stars
  • Reliability
    3.3 stars
£18.99 first 12 months

£228 first year cost

Go to site
  • Satisfaction
    3.4 stars
  • Customer Service
    3.7 stars
  • Speed
    3.2 stars
  • Reliability
    3.3 stars

Based on 2157
customer ratings for
Plusnet
since 2021-05-16


See 3556 reviews

£18.99 first 12 months

£228 first year cost

Go to site
2
BT

BT

Based on 3491
customer ratings for BT since 2021-05-16


See 3276 reviews

3.2 stars
3.2 stars
2.9 stars
3.1 stars
  • Satisfaction
    3.2 stars
  • Customer Service
    3.2 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars
£26.99 first 24 months

£324 first year cost

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  • Satisfaction
    3.2 stars
  • Customer Service
    3.2 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 3491
customer ratings for
BT
since 2021-05-16


See 3276 reviews

£26.99 first 24 months

£324 first year cost

Go to site
3
EE

EE

Based on 640
customer ratings for EE since 2021-05-16


See 1556 reviews

3.3 stars
3.6 stars
2.9 stars
3.1 stars
  • Satisfaction
    3.3 stars
  • Customer Service
    3.6 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars
£20.00 first 24 months

£250 first year cost

£10.00 upfront cost

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  • Satisfaction
    3.3 stars
  • Customer Service
    3.6 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 640
customer ratings for
EE
since 2021-05-16


See 1556 reviews

£20.00 first 24 months

£250 first year cost

£10.00 upfront cost

Go to site
4
Virgin Media

Virgin Media

Based on 3268
customer ratings for Virgin Media since 2021-05-16


See 4163 reviews

3 stars
2.8 stars
3.2 stars
3 stars
  • Satisfaction
    3 stars
  • Customer Service
    2.8 stars
  • Speed
    3.2 stars
  • Reliability
    3 stars
£24.00 first 18 months

£288 first year cost

No upfront cost online

Go to site
  • Satisfaction
    3 stars
  • Customer Service
    2.8 stars
  • Speed
    3.2 stars
  • Reliability
    3 stars

Based on 3268
customer ratings for
Virgin Media
since 2021-05-16


See 4163 reviews

£24.00 first 18 months

£288 first year cost

No upfront cost online

Go to site
5
Sky

Sky

Based on 2875
customer ratings for Sky since 2021-05-16


See 2048 reviews

3 stars
3.2 stars
2.7 stars
2.8 stars
  • Satisfaction
    3 stars
  • Customer Service
    3.2 stars
  • Speed
    2.7 stars
  • Reliability
    2.8 stars
£26.00 first 18 months

£312 first year cost

No upfront cost online

Go to site
  • Satisfaction
    3 stars
  • Customer Service
    3.2 stars
  • Speed
    2.7 stars
  • Reliability
    2.8 stars

Based on 2875
customer ratings for
Sky
since 2021-05-16


See 2048 reviews

£26.00 first 18 months

£312 first year cost

No upfront cost online

Go to site
6
TalkTalk: For Everyone

TalkTalk

Based on 2191
customer ratings for TalkTalk since 2021-05-16


See 6513 reviews

2.8 stars
2.7 stars
2.6 stars
2.7 stars
  • Satisfaction
    2.8 stars
  • Customer Service
    2.7 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars
£23.50 first 18 months

£282 first year cost

No upfront cost online

Go to site
  • Satisfaction
    2.8 stars
  • Customer Service
    2.7 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 2191
customer ratings for
TalkTalk
since 2021-05-16


See 6513 reviews

£23.50 first 18 months

£282 first year cost

No upfront cost online

Go to site
7
Vodafone

Vodafone

Based on 713
customer ratings for Vodafone since 2021-05-16


See 1185 reviews

2.7 stars
2.8 stars
2.7 stars
2.7 stars
  • Satisfaction
    2.7 stars
  • Customer Service
    2.8 stars
  • Speed
    2.7 stars
  • Reliability
    2.7 stars
£22.00 per month

£264 first year cost

No upfront cost online

Go to site
  • Satisfaction
    2.7 stars
  • Customer Service
    2.8 stars
  • Speed
    2.7 stars
  • Reliability
    2.7 stars

Based on 713
customer ratings for
Vodafone
since 2021-05-16


See 1185 reviews

£22.00 per month

£264 first year cost

No upfront cost online

Go to site
8
NOW Broadband

NOW Broadband

Based on 363
customer ratings for NOW Broadband since 2021-05-16


See 386 reviews

2.6 stars
2.8 stars
2.5 stars
2.6 stars
  • Satisfaction
    2.6 stars
  • Customer Service
    2.8 stars
  • Speed
    2.5 stars
  • Reliability
    2.6 stars
£18.00 first 12 months

£221 first year cost

£5.00 upfront cost

Go to site
  • Satisfaction
    2.6 stars
  • Customer Service
    2.8 stars
  • Speed
    2.5 stars
  • Reliability
    2.6 stars

Based on 363
customer ratings for
NOW Broadband
since 2021-05-16


See 386 reviews

£18.00 first 12 months

£221 first year cost

£5.00 upfront cost

Go to site
9
John Lewis Broadband

John Lewis Broadband

Based on 115
customer ratings for John Lewis Broadband since 2021-05-16


See 786 reviews

2.4 stars
2.7 stars
2.2 stars
2.4 stars
  • Satisfaction
    2.4 stars
  • Customer Service
    2.7 stars
  • Speed
    2.2 stars
  • Reliability
    2.4 stars
£24.00 first 12 months

£288 first year cost

Go to site
  • Satisfaction
    2.4 stars
  • Customer Service
    2.7 stars
  • Speed
    2.2 stars
  • Reliability
    2.4 stars

Based on 115
customer ratings for
John Lewis Broadband
since 2021-05-16


See 786 reviews

£24.00 first 12 months

£288 first year cost

Go to site
10
Shell Energy Broadband

Shell Energy

Based on 546
customer ratings for Shell Energy since 2021-05-17


See 789 reviews

1.7 stars
1.7 stars
2 stars
2 stars
  • Satisfaction
    1.7 stars
  • Customer Service
    1.7 stars
  • Speed
    2 stars
  • Reliability
    2 stars
£17.99 first 18 months

£216 first year cost

Go to site
  • Satisfaction
    1.7 stars
  • Customer Service
    1.7 stars
  • Speed
    2 stars
  • Reliability
    2 stars

Based on 546
customer ratings for
Shell Energy
since 2021-05-17


See 789 reviews

£17.99 first 18 months

£216 first year cost

Go to site
11
italk

italk

Based on 100
customer ratings for italk since 2020-01-16


See 76 reviews

1.9 stars
2 stars
1.7 stars
1.8 stars
  • Satisfaction
    1.9 stars
  • Customer Service
    2 stars
  • Speed
    1.7 stars
  • Reliability
    1.8 stars
£21.99 per month

£274 first year cost

£9.95 upfront cost

Go to site
  • Satisfaction
    1.9 stars
  • Customer Service
    2 stars
  • Speed
    1.7 stars
  • Reliability
    1.8 stars

Based on 100
customer ratings for
italk
since 2020-01-16


See 76 reviews

£21.99 per month

£274 first year cost

£9.95 upfront cost

Go to site

Recent ratings are derived from either the last 12 months or the last 100 customer ratings, whichever is largest. Show all time ratings.