Broadband Reviews - Fixed Line Broadband Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Listed below are all the fixed line broadband suppliers we've received reviews for.

Click the column headings to sort the table.

Sort:
Provider    
Satisfaction    
Service    
Speed    
Reliability  (Sorted)  
Cheapest Broadband    
1
Zen

Zen

Based on 270
customer ratings for Zen since 2020-07-31


See 148 reviews

4.2 stars
4.4 stars
3.8 stars
4.1 stars
  • Satisfaction
    4.2 stars
  • Customer Service
    4.4 stars
  • Speed
    3.8 stars
  • Reliability
    4.1 stars
£29.99 per month

£380 first year cost

£19.99 upfront cost

Go to site
  • Satisfaction
    4.2 stars
  • Customer Service
    4.4 stars
  • Speed
    3.8 stars
  • Reliability
    4.1 stars

Based on 270
customer ratings for
Zen
since 2020-07-31


See 148 reviews

£29.99 per month

£380 first year cost

£19.99 upfront cost

Go to site
2
Community Fibre

Community Fibre

Based on 89
customer ratings for Community Fibre since 2016-02-09


See 3 reviews

4.1 stars
4.3 stars
4 stars
4 stars
  • Satisfaction
    4.1 stars
  • Customer Service
    4.3 stars
  • Speed
    4 stars
  • Reliability
    4 stars
£20.00 per month

£240 first year cost

Go to site
  • Satisfaction
    4.1 stars
  • Customer Service
    4.3 stars
  • Speed
    4 stars
  • Reliability
    4 stars

Based on 89
customer ratings for
Community Fibre
since 2016-02-09


See 3 reviews

£20.00 per month

£240 first year cost

Go to site
3
Truespeed

TrueSpeed

Based on 78
customer ratings for TrueSpeed since 2016-06-17


See 2 reviews

3.8 stars
4 stars
3.9 stars
3.9 stars
  • Satisfaction
    3.8 stars
  • Customer Service
    4 stars
  • Speed
    3.9 stars
  • Reliability
    3.9 stars
£29.99 per month

£360 first year cost

Go to site
  • Satisfaction
    3.8 stars
  • Customer Service
    4 stars
  • Speed
    3.9 stars
  • Reliability
    3.9 stars

Based on 78
customer ratings for
TrueSpeed
since 2016-06-17


See 2 reviews

£29.99 per month

£360 first year cost

Go to site
4
Gigaclear

Gigaclear

Based on 100
customer ratings for Gigaclear since 2020-06-20


See 38 reviews

3.7 stars
3.6 stars
3.8 stars
3.6 stars
  • Satisfaction
    3.7 stars
  • Customer Service
    3.6 stars
  • Speed
    3.8 stars
  • Reliability
    3.6 stars
£25.00 first 18 months

£300 first year cost

Go to site
  • Satisfaction
    3.7 stars
  • Customer Service
    3.6 stars
  • Speed
    3.8 stars
  • Reliability
    3.6 stars

Based on 100
customer ratings for
Gigaclear
since 2020-06-20


See 38 reviews

£25.00 first 18 months

£300 first year cost

Go to site
5
Hyperoptic

Hyperoptic

Based on 103
customer ratings for Hyperoptic since 2020-07-31


See 206 reviews

3.3 stars
3.5 stars
3.5 stars
3.3 stars
  • Satisfaction
    3.3 stars
  • Customer Service
    3.5 stars
  • Speed
    3.5 stars
  • Reliability
    3.3 stars
£17.99 first 12 months

£226 first year cost

£9.99 upfront cost

Go to site
  • Satisfaction
    3.3 stars
  • Customer Service
    3.5 stars
  • Speed
    3.5 stars
  • Reliability
    3.3 stars

Based on 103
customer ratings for
Hyperoptic
since 2020-07-31


See 206 reviews

£17.99 first 12 months

£226 first year cost

£9.99 upfront cost

Go to site
6
Plusnet

Plusnet

Based on 3943
customer ratings for Plusnet since 2020-07-31


See 3407 reviews

3.2 stars
3.5 stars
2.9 stars
3.1 stars
  • Satisfaction
    3.2 stars
  • Customer Service
    3.5 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars
£18.95 first 18 months

£227 first year cost

Go to site
  • Satisfaction
    3.2 stars
  • Customer Service
    3.5 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 3943
customer ratings for
Plusnet
since 2020-07-31


See 3407 reviews

£18.95 first 18 months

£227 first year cost

Go to site
7
BT

BT

Based on 7218
customer ratings for BT since 2020-07-31


See 3134 reviews

3.1 stars
3.1 stars
2.8 stars
3 stars
  • Satisfaction
    3.1 stars
  • Customer Service
    3.1 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars
£27.99 first 24 months

£346 first year cost

£9.99 upfront cost

Go to site
  • Satisfaction
    3.1 stars
  • Customer Service
    3.1 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 7218
customer ratings for
BT
since 2020-07-31


See 3134 reviews

£27.99 first 24 months

£346 first year cost

£9.99 upfront cost

Go to site
8
KCOM

KCOM

Based on 100
customer ratings for KCOM since 2020-02-17


See 97 reviews

3 stars
3.3 stars
3.1 stars
3 stars
  • Satisfaction
    3 stars
  • Customer Service
    3.3 stars
  • Speed
    3.1 stars
  • Reliability
    3 stars
£24.99 first 6 months

£390 first year cost

Go to site
  • Satisfaction
    3 stars
  • Customer Service
    3.3 stars
  • Speed
    3.1 stars
  • Reliability
    3 stars

Based on 100
customer ratings for
KCOM
since 2020-02-17


See 97 reviews

£24.99 first 6 months

£390 first year cost

Go to site
9
EE

EE

Based on 1410
customer ratings for EE since 2020-07-31


See 1530 reviews

3.2 stars
3.5 stars
2.8 stars
2.9 stars
  • Satisfaction
    3.2 stars
  • Customer Service
    3.5 stars
  • Speed
    2.8 stars
  • Reliability
    2.9 stars
£23.50 first 18 months

£292 first year cost

£10.00 upfront cost

Go to site
  • Satisfaction
    3.2 stars
  • Customer Service
    3.5 stars
  • Speed
    2.8 stars
  • Reliability
    2.9 stars

Based on 1410
customer ratings for
EE
since 2020-07-31


See 1530 reviews

£23.50 first 18 months

£292 first year cost

£10.00 upfront cost

Go to site
10
Virgin Media

Virgin Media

Based on 5992
customer ratings for Virgin Media since 2020-07-31


See 3886 reviews

3 stars
2.8 stars
3.1 stars
2.9 stars
  • Satisfaction
    3 stars
  • Customer Service
    2.8 stars
  • Speed
    3.1 stars
  • Reliability
    2.9 stars
£28.00 first 18 months

£341 first year cost

£5.00 upfront cost

Go to site
  • Satisfaction
    3 stars
  • Customer Service
    2.8 stars
  • Speed
    3.1 stars
  • Reliability
    2.9 stars

Based on 5992
customer ratings for
Virgin Media
since 2020-07-31


See 3886 reviews

£28.00 first 18 months

£341 first year cost

£5.00 upfront cost

Go to site
11
Direct Save Telecom

Direct Save

Based on 100
customer ratings for Direct Save since 2019-12-20


See 437 reviews

2.6 stars
2.9 stars
2.4 stars
2.8 stars
  • Satisfaction
    2.6 stars
  • Customer Service
    2.9 stars
  • Speed
    2.4 stars
  • Reliability
    2.8 stars
£29.95 per month

£409 first year cost

£49.90 upfront cost

Go to site
  • Satisfaction
    2.6 stars
  • Customer Service
    2.9 stars
  • Speed
    2.4 stars
  • Reliability
    2.8 stars

Based on 100
customer ratings for
Direct Save
since 2019-12-20


See 437 reviews

£29.95 per month

£409 first year cost

£49.90 upfront cost

Go to site
12
TalkTalk: For Everyone

TalkTalk

Based on 4198
customer ratings for TalkTalk since 2020-07-31


See 6184 reviews

2.8 stars
2.8 stars
2.7 stars
2.8 stars
  • Satisfaction
    2.8 stars
  • Customer Service
    2.8 stars
  • Speed
    2.7 stars
  • Reliability
    2.8 stars
£22.00 per month

£264 first year cost

No upfront cost online

Go to site
  • Satisfaction
    2.8 stars
  • Customer Service
    2.8 stars
  • Speed
    2.7 stars
  • Reliability
    2.8 stars

Based on 4198
customer ratings for
TalkTalk
since 2020-07-31


See 6184 reviews

£22.00 per month

£264 first year cost

No upfront cost online

Go to site
13
NOW Broadband

NOW Broadband

Based on 609
customer ratings for NOW Broadband since 2020-07-31


See 308 reviews

2.9 stars
3.1 stars
2.6 stars
2.7 stars
  • Satisfaction
    2.9 stars
  • Customer Service
    3.1 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars
£18.00 first 12 months

£221 first year cost

£5.00 upfront cost

Go to site
  • Satisfaction
    2.9 stars
  • Customer Service
    3.1 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 609
customer ratings for
NOW Broadband
since 2020-07-31


See 308 reviews

£18.00 first 12 months

£221 first year cost

£5.00 upfront cost

Go to site
14
Sky

Sky

Based on 6840
customer ratings for Sky since 2020-07-31


See 1924 reviews

2.9 stars
3.1 stars
2.6 stars
2.7 stars
  • Satisfaction
    2.9 stars
  • Customer Service
    3.1 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars
£28.00 first 18 months

£336 first year cost

No upfront cost online

Go to site
  • Satisfaction
    2.9 stars
  • Customer Service
    3.1 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 6840
customer ratings for
Sky
since 2020-07-31


See 1924 reviews

£28.00 first 18 months

£336 first year cost

No upfront cost online

Go to site
15
Vodafone

Vodafone

Based on 1441
customer ratings for Vodafone since 2020-07-31


See 1052 reviews

2.8 stars
2.8 stars
2.7 stars
2.7 stars
  • Satisfaction
    2.8 stars
  • Customer Service
    2.8 stars
  • Speed
    2.7 stars
  • Reliability
    2.7 stars
£22.00 per month

£264 first year cost

No upfront cost online

Go to site
  • Satisfaction
    2.8 stars
  • Customer Service
    2.8 stars
  • Speed
    2.7 stars
  • Reliability
    2.7 stars

Based on 1441
customer ratings for
Vodafone
since 2020-07-31


See 1052 reviews

£22.00 per month

£264 first year cost

No upfront cost online

Go to site
16
SSE

SSE

Based on 336
customer ratings for SSE since 2020-08-01


See 448 reviews

2.7 stars
2.8 stars
2.4 stars
2.5 stars
  • Satisfaction
    2.7 stars
  • Customer Service
    2.8 stars
  • Speed
    2.4 stars
  • Reliability
    2.5 stars
£23.00 first 18 months

£276 first year cost

Go to site
  • Satisfaction
    2.7 stars
  • Customer Service
    2.8 stars
  • Speed
    2.4 stars
  • Reliability
    2.5 stars

Based on 336
customer ratings for
SSE
since 2020-08-01


See 448 reviews

£23.00 first 18 months

£276 first year cost

Go to site
17
Onestream

Onestream

Based on 142
customer ratings for Onestream since 2020-08-03


See 117 reviews

2.1 stars
2 stars
2.4 stars
2.4 stars
  • Satisfaction
    2.1 stars
  • Customer Service
    2 stars
  • Speed
    2.4 stars
  • Reliability
    2.4 stars
£19.95 per month

£239 first year cost

Go to site
  • Satisfaction
    2.1 stars
  • Customer Service
    2 stars
  • Speed
    2.4 stars
  • Reliability
    2.4 stars

Based on 142
customer ratings for
Onestream
since 2020-08-03


See 117 reviews

£19.95 per month

£239 first year cost

Go to site
18
John Lewis Broadband

John Lewis Broadband

Based on 267
customer ratings for John Lewis Broadband since 2020-08-02


See 750 reviews

2.4 stars
2.7 stars
2.1 stars
2.3 stars
  • Satisfaction
    2.4 stars
  • Customer Service
    2.7 stars
  • Speed
    2.1 stars
  • Reliability
    2.3 stars
£19.00 first 12 months

£228 first year cost

Go to site
  • Satisfaction
    2.4 stars
  • Customer Service
    2.7 stars
  • Speed
    2.1 stars
  • Reliability
    2.3 stars

Based on 267
customer ratings for
John Lewis Broadband
since 2020-08-02


See 750 reviews

£19.00 first 12 months

£228 first year cost

Go to site
19
Shell Energy Broadband

Shell Energy

Based on 423
customer ratings for Shell Energy since 2020-07-31


See 459 reviews

2.1 stars
2.3 stars
2.1 stars
2.2 stars
  • Satisfaction
    2.1 stars
  • Customer Service
    2.3 stars
  • Speed
    2.1 stars
  • Reliability
    2.2 stars
£17.99 first 18 months

£216 first year cost

Go to site
  • Satisfaction
    2.1 stars
  • Customer Service
    2.3 stars
  • Speed
    2.1 stars
  • Reliability
    2.2 stars

Based on 423
customer ratings for
Shell Energy
since 2020-07-31


See 459 reviews

£17.99 first 18 months

£216 first year cost

Go to site
20
italk

italk

Based on 100
customer ratings for italk since 2019-03-18


See 46 reviews

2.1 stars
2.3 stars
2 stars
1.9 stars
  • Satisfaction
    2.1 stars
  • Customer Service
    2.3 stars
  • Speed
    2 stars
  • Reliability
    1.9 stars
£19.99 per month

£250 first year cost

£9.95 upfront cost

Go to site
  • Satisfaction
    2.1 stars
  • Customer Service
    2.3 stars
  • Speed
    2 stars
  • Reliability
    1.9 stars

Based on 100
customer ratings for
italk
since 2019-03-18


See 46 reviews

£19.99 per month

£250 first year cost

£9.95 upfront cost

Go to site

Recent ratings are derived from either the last 12 months or the last 100 customer ratings, whichever is largest. Show all time ratings.