519 Customer Reviews over 13 pages
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- Location
- LEICESTER
- Reviewing
- NOW Broadband
- Date
- 2023-03-19
- Comments
-
Switched from BT which worked in the garden this is poor in the same room i will cancel as soon as i can
- Location
-
- Location
- Kent
- Reviewing
- NOW Broadband
- Date
- 2023-03-15
- Comments
-
Ordered a now broadband hub in the 27th of February, I was told my broadband will go live by 9th march which was then changed to the 10th without any notification. I contacted now on the tenth to raise concerns that my broadband was still not live. And they had technical problems with bt openzone to which my internet will be active within 72 working hours. Frustratingly, waited until the 15th march to then see my internet was still not active. I've contacted them today to yet again be told bt are aware and working on resolving the problem and they will have a ANSWER for me by the 23rd of march. Which also means my internet may still be not active.
Very poor customer service having been misguided from the very first phonecall I've had with NOW BROADBAND.
Broadband speed is non existent and doesn't deserve a 1* rating but it's the lowest option available.
Broadband reliability isn't reliable at all as I'm left frustrated and overall I'm very distressed by the whole service.
If you are looking for broadband I'd advise anyone to search elsewhere rather than opt for NOW.
- Location
-
- Location
- CARNOUSTIE
- Reviewing
- NOW Broadband
- Date
- 2023-03-14
- Comments
-
Broadband generally works well. Main issue is poor customer service. Repayment was not processed to account as it should have been(twice). Compounded by inaction on behalf of staff. Would struggle to recommend company because of this.
- Location
-
- Location
- High Wycombe
- Reviewing
- NOW Broadband
- Date
- 2023-03-14
- Comments
-
Awful
Connection doesn’t reach any room outside of my living room. I was told to move the router which I can’t because that’s where the connection is. Then I was told maybe it is because of the walls in my house?
I was instructed to split my wifi connection to 2 networks (one fast one slow) and use the slow one when I move round my house and connect to the fast one when I am near the router? Surely I should just have wifi in my whole house like previously with other companies without having to connect to 2 different channels (the slow one still doesn’t work anyway)
Then they blamed open reach says they do the speed checking or whatever (trying to fob me off for the fact it doesn’t work outside my living room and it is just generally rubbish broadband)
Anyway I’ve decided to cancel and go with someone else, the service was rubbish too. Absolutely no empathy whatsoever
- Location
-
- Location
- Murton
- Reviewing
- NOW Broadband
- Date
- 2023-03-12
- Comments
-
I can't disagree more with the reviews on here. I got my router 2 days before going live, the Internet was live early hours in the morning on the expected go live date. I've had to call them twice regarding my bill and was connected to customer service straight away, and the agents I have spoken with are lovely. The Internet speed is great for what I need, I can not complain at all! Happy customer.
- Location
-
- Location
- Cambridgeshire
- Reviewing
- NOW Broadband
- Date
- 2023-03-10
- Comments
-
NOW - MORE LIKE NEVER!
We have waited 8 months YES 8 months for this shambles of a company to sort our internet!!!
I would appreciate some help and a contact number for someone who can help us!!
This company are awful we phone up and hear the same thing - we’ve updated your file and then no movement - we are at our wits end!!!
We waited 6 months for a pole to go in and now just need to be installed!!!! Why is it so hard to get them to book an appointment to hook us up? We should be HIGH PRIORITY BY NOW!!!!!
The useless people in the phone can literally do nothing. There’s no transfer to another team or anything!!!! I just don’t get it!
Does anyone in here have a number other than the generic one we can call???
- Location
-
- Location
- Cheshire
- Reviewing
- NOW Broadband
- Date
- 2023-03-09
- Comments
-
Aabysmal currently cut off and being out of contract im kind of glad using my 5g phone connection which is faster customer services suck had no broadband in december awaiting new router tried to charge me 50.00gbp to send out router agrued got it free in jan told i would get credited for no broadband in december lied settle bill every month 27th feb 2023 paid bill no no service disconnected me so nowtv are now gone to another provider
Crap customer services
Horrible company from a 2 year subcriber
- Location
-
- Location
- Durham
- Reviewing
- NOW Broadband
- Date
- 2023-03-09
- Comments
-
I don't care what anyone else says we have been with TalkTalk for 18 months... What a nightmare. Now has been nothing short of fantastic. Everything connected on time, fantastic signal and customer service a complete breath of fresh air. One v happy customer. Thank you NOW. Got the movies package too... Love it.
- Location
-
- Location
- Northwood
- Reviewing
- NOW Broadband
- Date
- 2023-03-09
- Comments
-
Terrible service, my activation date was 26th Feb and 9th March today, am still not connected. Now sent engineer to a wrong address. They connected me to a wrong address. They booked an engineer 3 times that didn't turn up because wrong address was given.
- Location
-
- Location
- Northwood
- Reviewing
- NOW Broadband
- Date
- 2023-03-07
- Comments
-
Very disappointed, I was given activation date a week ago! I still haven't got Internet and NOW TV have taken the first payment. They booked an engineer, who never turned up. I called them on the day and apparently they couldn't contact the engineer but promised to get in touch the next day and to rebook am engineer, but I still haven't heard from them. I was meant to have recieved an email. Very disappointed. In this age of technology and working from home, a switchover should be seamless, should it not?
- Location
-
- Location
- Midlands
- Reviewing
- NOW Broadband
- Date
- 2023-03-03
- Comments
-
Had the service about a year and it’s never really worked well. I use a network extender to try to generate a strong signal but still drops in and out .
I won’t be renewing.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-02-28
- Comments
-
I was with Now Tv for a couple of years. Not great connection but I was in contract. When I moved home they failed to take my service across, blaming Open Reach. I have 3 weeks notice before moving, Sky (who own now) was the previous tenant’s provider, yet here I am, 13 days later, still with no internet. Two people work from home and it’s absolutely impossible. All our mobile data is gone and we have to buy more. Desperately poor communication from Now TV but it takes 2 weeks for another provider to set us up. I was told by them today that if I swap I get no compensation (a laughable £5.25 a day). I am unable to convey here how poor Now TV’s service has been.
- Location
-
- Location
- Dundee
- Reviewing
- NOW Broadband
- Date
- 2023-02-28
- Comments
-
As others have said. Signed up to now broadband. Had an activation date. 2 days after activation date no router received. Checked website, broadband cancelled. No email to warn me. Crap
- Location
-
- Location
- Stirling
- Reviewing
- NOW Broadband
- Date
- 2023-02-28
- Comments
-
I was quite happy with Now Broadband until I tried to cancel. I had to tell them to cancel my membership three separate times (so far) to make them stop charging me. "oh we charged you by mistake" "oh we had system issues the last time you cancelled" unacceptable to try to make money from people who don't pay attention. V disappointed.
- Location
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- Location
- St. Austell
- Reviewing
- NOW Broadband
- Date
- 2023-02-27
- Comments
-
Been with now for 3 years 1st year all good, 2nd and 3rd year speed slowly got worse then constantly dropping out time to move on to another isp
- Location
-
- Location
- Canterbury
- Reviewing
- NOW Broadband
- Date
- 2023-02-21
- Comments
-
DO NOT USE THIS COMPANY!
I placed an order and duly paid the booking fee. I then wait until the activation date I was given but no router had arrived and no further communication from Now. So I call them, they had lost my order but when they eventually found it they discovered they had cancelled the order but could not tell me why. So I lost two weeks with no internet because they couldn't be bothered to communicate with their customer. They were also unable to refund my fee because they lost that order and another department handles refunds. After hours of chasing around I am still without broadband and my refund. This company might look cheap but they are not geared up for selling broadband. Avoid unless you want a raft of headaches and no actual internet connection. Completely and utterly useless.
- Location
-
- Location
- Portsmouth
- Reviewing
- NOW Broadband
- Date
- 2023-02-13
- Comments
-
Absolutely tosh. Broadband drops out completely at least 4 times in the duration of watching a movie. Definitely go with some else.
- Location
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- Location
- Norwich
- Reviewing
- NOW Broadband
- Date
- 2023-02-09
- Comments
-
Only been with Now broadband for a few weeks. Engineer got it up and running but did say there was an issue outside and someone would come and take a look - nothing. Now my broadband has been completely down since Saturday and No definite answer for when they will rectify.
- Location
-
- Location
- Medway
- Reviewing
- NOW Broadband
- Date
- 2023-02-09
- Comments
-
Genuinely impressed with it. I had sky Broadband previously, I know, same owner! With Sky I was only reaching around 3-6mbps but with NOW, I actually get my full 11mbps.
The hub was easy to install and came in great packaging which was all easy to recycle.
The hub is the same hub as the Sky Q one they provided. It’s just NOW branded. It was convenient as only had to swap out the AC adaptor and the hub itself. Then renamed the device and changed the password and it was all done.
The only issue is when editing the hub details, it thinks you’re still logged in as an Admin, but if you restart the hub at the socket, it will soon figure this out.
- Location
-
- Location
- England
- Reviewing
- NOW Broadband
- Date
- 2023-02-06
- Comments
-
Left sky to join Now broadband and transferred my landline number with no problem. I now want to return to sky but now broadband will not release my number, absolute disgraceful company. Don`t touch Now broadband with a barge pole.
- Location
-
- Location
- Edinburgh
- Reviewing
- NOW Broadband
- Date
- 2023-01-31
- Comments
-
Started off fantastically in October 2021, was being guaranteed a minimum download speed of 63 Mbps and most of the time, it achieved that, AT THE BEGINNING, then it started to drop, and drop, and drop. Today, 31/1/2023, I'm getting between 2.89 & 3.08 Mbps download speed and between 5.54 & 11.2 upload speed, so more than 60 Mbps below what this bunch of c*nts promised, they're all the same!
- Location
-
- Location
- Stanford-Le-Hope
- Reviewing
- NOW Broadband
- Date
- 2023-01-30
- Comments
-
This company’s customer service is probably the worst I have ever encountered, the service they provide is completely unreliable and it’s a case of “pot luck” if you can actually use their broadband given that their service is down more than its up. I have now had to cancel whilst still in contract as they simply won’t resolve the issue yet still want to charge for a service that they don’t provide. Avoid this company
- Location
-
- Location
- Manchester
- Reviewing
- NOW Broadband
- Date
- 2023-01-30
- Comments
-
Failed to transfer broadband across on switch day and offered no alternative in the interim. How do these companies get away with behaving in this way? Broadband is an essential utility.
- Location
-
- Location
- Oxford
- Reviewing
- NOW Broadband
- Date
- 2023-01-27
- Comments
-
Terrible Experience
I should NEVER have signed up for Now Broadband. The service has never worked, despite long calls to the call centre and also formal complaints, which have not been responsible.
Seb
- Location
-
- Location
- South Yorkshire
- Reviewing
- NOW Broadband
- Date
- 2023-01-25
- Comments
-
Not a now broadband customer,only gave one star as I couldn’t give none. for a good month I have been messed about they keep saying my phone line has failed I rang 18 of January spoke to a manager they promised they would keep in touch to let me know what was happening. I have had no phone call or email’s, I rang today I was told my line had failed again I ask to speak to a manager and was told you can only email them so who the hell did I speak to on the 18 of January ,so no I’ll not be going with now broadband so thank you for all your help( NOT )any one thinking of going with now Broadband I wish you all the best
- Location
-
- Location
- Newcastle upon Tyne
- Reviewing
- NOW Broadband
- Date
- 2023-01-22
- Comments
-
Absolutely dreadful customer service. No internet 8th December 2022, called Now and was told we needed a new router, don’t know why other than it was clearly kaput. It’s 22nd January 2023 and there’s still no sign of the router. Thankfully the internet spontaneously began to work again some days later or I wouldn’t have been able to work from home. Had the connection suddenly not rectified itself I’d be nearly 2 months down the line with no internet. Tried contacting Now who honestly and frankly don’t give a monkey’s [even I you are recently bereaved] and the biggest insult when you DO get to speak to someone is that your complaint won’t be picked up until the new router is in situ because “you might want to claim more” - claim more what? I want a refund for the period I was without a viable internet service and I want a provider that can be relied on and who actually cares about their customers. DO NOT GO THERE, there’s a reason Now is so cheap and that’s because they are, cheap and downright nasty.
- Location
-
- Location
- Manchester
- Reviewing
- NOW Broadband
- Date
- 2023-01-19
- Comments
-
All round poor. Web pages very slow to load - some never do. The connection drops out late at night. I have re boot any thing between 3 and 5 times. Lots of problems are to be solved by restarting the internet connection. This has to be done 2 or 3 times. I think I should be able to get out of the contract.
- Location
-
- Location
- Haywards Heath
- Reviewing
- NOW Broadband
- Date
- 2023-01-16
- Comments
-
Overall I've found my Now Broadband has been fairly reliable and fast. I have been with Now for 3 years and they continue to provide some of the most competitively priced broadband on the market, which for the price performs very reasonably! I only once have had issues with my broadband, which was sorted quickly by their customer service team who seemed to genuinely want to help me.
- Location
-
- Location
- CROYDON
- Reviewing
- NOW Broadband
- Date
- 2023-01-16
- Comments
-
Broadband cuts out almost every evening at or around midnight.
Had to but an extender as the signal from the router is so weak.
Website is hopeless, not user friendly, broken links, difficult to Bathgate or find an answer to a question.
.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-01-15
- Comments
-
Terrible service and would avoid at all costs. Swapped to NowBroadband in August 2022 as they offered some attractive deals on their website. The transition from our previous provider left us without broadband for two weeks after the go live date in central London. They actively avoided trying to pay any sort of compensation and left us with a £120 data bill to cover the costs of working from home during that period.
Since then, the connection has dropped three times for more than 6 hours each time. Most recently 12 hours and counting, with no confirmation of when service will be returned. Never had such issues before with any other service providers.
You pay for what you get at the end of the day but would suggest opting for a reliable provider such as BT or Virgin.
- Location
-
- Location
- 16 Chaser Close Ravenswood Ipswich Ip39ub
- Reviewing
- NOW Broadband
- Date
- 2023-01-10
- Comments
-
Terrible I have told them I want to cancel they won't let me I've had to go to a financial ombudsman
- Location
-
- Location
- Swansea
- Reviewing
- NOW Broadband
- Date
- 2023-01-06
- Comments
-
If you like Disney+ forget Now Broadband. As soon as I switched I had problems streaming, I think it’s too unstable to run it.
- Location
-
- Location
- Reading
- Reviewing
- NOW Broadband
- Date
- 2023-01-05
- Comments
-
The customercare is worst. They won't care about your urgency and also if the date they commit, it can extend with a simple word (sorry).
I have shifted house and the real issue triggered, The dates are missed 2 times already and not sure, if this time will be fixed or would be same story. Struggling to work and they can't help. I would say worst service.
- Location
-
- Location
- Cheltenham
- Reviewing
- NOW Broadband
- Date
- 2023-01-05
- Comments
-
It is not possible to give 0 star unfortunately! With contacted them 3 weeks ago to get internet. We received 2 confirmation emails and a letter stating we would receive the box in the post and the internet would activate in 2 weeks. We then contacted them 3 weeks later to ask what was happening, as we still had no box and no internet and they simply respond that our ordre hadn't been processed !!! They can't explained why we received 2 emails and a letter confirming it. At least it happens before we are engaged with them, now we can find another provider...
- Location
-
- Location
- Oakham
- Reviewing
- NOW Broadband
- Date
- 2023-01-03
- Comments
-
Absolutely hopeless service. Internet keeps dropping off. Customer support give advice and say they will ring back to monitor results - they never do. This has gone on for the whole of the contract period.
Help is on the horizon now, Fibre has just been installed to the house by a new provider. Hallelujah!
Can't wait to give notice to this rubbish company.
- Location
-
- Location
- Southampton
- Reviewing
- NOW Broadband
- Date
- 2022-12-29
- Comments
-
Just wish I had read these reviews before I took out Now broadband, keeps losing connection and it is the most basic router, you live and learn only 11 months before I cancel it
- Location
-
- Location
- North London
- Reviewing
- NOW Broadband
- Date
- 2022-12-25
- Comments
-
Keeps cutting out. Huge pain, especially as I use the internet for work.
It’s Christmas Day and I simply would like some downtime and to watch a film on Netflix. I’ve had no luck today or for the last few days.
I input my problem online and I guess I’ll call after the Xmas break to get it sorted, but I’m actually hoping it may start working again.
- Location
-
- Location
- Lancaster, UK
- Reviewing
- NOW Broadband
- Date
- 2022-12-20
- Comments
-
I can't believe what I just heard. I've had no internet since Saturday. I had to tell them this. I spoke to the customer care team and two different experiences: the employee in India was fantastic, the one in England offered no help other than to start all over again.
The Indian employee arranged for an engineer to come today. I knew that would never happen anyway but I hoped, for the sake of my elderly mother, who is now cut off from her grandchildren remotely.
Turns out that the call for an engineer was never even recorded and the English employee told me to ring back tomorrow and start the whole process again.
Save your money and opt for youfibre. I was an idiot.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2022-12-19
- Comments
-
Honestly, just don’t even consider Now Broadband. They might be cheap but if you can’t even use the internet, it’s a waste of money. When it is working you can only get broadband if you are in the same room as the router, and it goes down constantly. I’m currently on day 4 of no internet and they are now saying it will take another 3-5 working days for an engineer to come. Every conversation with their customer service is a run down of the many excuses why it’s not their fault or why they are not contractually obliged to assist. Please don’t waste your time and money with this company. Truly an appalling experience.
- Location
-
- Location
- Wallington
- Reviewing
- NOW Broadband
- Date
- 2022-12-13
- Comments
-
They are probably the worse broadband provider we been with so far.. we swapping from the in the new year for sure… basically internet is more often down than we can actually use it. I gotta use my mobile net most of the times so what is the point of paying for it even if is cheap they shouldn’t be on the market cause it’s useless
If you thinking on switching to them just go find else anything is better than these guys
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.