NOW Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for NOW Broadband.

Recent Customer Ratings for NOW Broadband

  • Satisfaction
    2.5 stars
  • Customer Service
    2.8 stars
  • Speed
    2.6 stars
  • Reliability
    2.5 stars

Based on 306 customer ratings since 2021-09-29 (Show all time ratings)

Visit NOW Broadband   Read our NOW Broadband buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

449 Customer Reviews over 12 pages

  • Reviewer
    Location
    Greater Manchester
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    Awful Download speed, below average speed even with wired internet/Ethernet cable, often goes down, including during the day, all in all Virgin Media is 100x maybe even more faster, reliable and much better overall than this.
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I became a member of NowTV in August and looked forward to having my internet done at my new place in September. I reserved an engineer with them to do the set-up on the 14th which is 2 weeks after I moved in, there has no other available slot earlier than that. and end up nobody showed up.

    I called NowTV to see if there has any problem, and turned out they said they got informed that Openreach has rejected the installation so they cannot proceed further. They have also mentioned that they will chase up Openreach and will give me a call back the next day, which never happened.

    It is very poor for a company to not let the customer know that the broadband request didn't go through. The reason for it is the staff have inputted the wrong details, instead of a new line activation, it should be a line takeover.

    So it turns out they have let the engineer on the day of the appointment know and they never turned up and failed to let the customer know about the situation.

    Very poor customer service raised the case to the complaints team, got a half-hearted apology, along with a one-month credit, which again, would need to wait for 2 weeks to see if the order will actually go live or if it even worked, asked for it to get speed up, as we are now a month in and still no broadband!

    We found a better deal using topcashback, but it is for new customers only, have asked if they could transfer the 1month credit....
  • Reviewer
    Location
    Cardiff
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    For many years I was with Plusnet but decided to switch to Now Broadband last January due to a price incentive. It was a big mistake in my opinion as the service has been comparatively poor with frequent dropouts. I often come home from work to find the Internet down with me having to restart their router (which is awful) to get things up and running again.

    Will be leaving NTVB before the end of the contract even if it means losing some money (yes I am that desperate to change!).

    In my opinion there is better out there so don't be fooled by price alone.
  • Reviewer
    Location
    Exeter
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Customer Service
      4 stars
    Comments
    Hi, I had nowtv broadband 8 days ago. There are at least 50 times (sometimes each 10 mins) dropping out seen per a day so far, also the speed sometimes is not stable. It made me crazy. I texted costumer service. They helps me, and told me that the first ten days is normal. I have never seen any broadband that give fluctual signals to ther costumer. It is the worst broadband that I have ever seen in the UK. I do not recommend anyone to use it. If I had not to use it, I would not select it. My zone is not available for many firms and there is so few contract for 12 months. So, there is no any good things but costumer service. It is totally disappointment for me. If it still continues within 1 week, and they do not solve it, I will cancel it. It affected my work, study and communucations.
  • Reviewer
    Location
    Eastbourne
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Absolute shambles, won't port your number if you move. After moving the broadband started on time but 2 weeks later and still no working landline.
  • Reviewer
    Location
    Rochdale
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Only had Internet service for 3 days and decided it was rubbish.

    They suggested I manually change channels on my router when Internet was slow.

    Basically the technician admitted their routers are rubbish.
  • Reviewer
    Location
    Gloucestershire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Appalling service. I was switching from Sky to Now (same group of companies - so should be a simple accounting/billing change). Many weeks of delays, finally gave up. I now am chasing them to get money back which is proving impossible.
    NEVER AGAIN !!!!!!!!
  • Reviewer
    Location
    Aberdeen
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Been paying for their internet for 2 weeks but they've still not successfully installed our internet and keep delaying things to the point it's beyond a joke now.
  • Reviewer
    Location
    Torquay
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute **** show, there was a 3 week wait for an engineer, he couldnt find us. We tried to rearrange but the day befopre he aws supposed to arrive our order got cancelled. I only found this out by calling their customer service department to check they were coming. I then made a new order which was irritating but the time to set up wasnt too different.

    I call them today to arrange an engineer and my order was cancelled 3 days ago without any notice or information being sent to me.

    If your home or space is remotely hard to reach dont bother with these guys.
  • Reviewer
    Location
    Ormskirk
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Only been live with them for 3 days, wifi router extremely weak, cannot reach (poor signal) the back of the house. router is installed in exactly the same position as the old EE one. Worst thing is there is nowhere to report this to, and no contact number, just irrelevant FAQs. There's even direct line of sight from the router to the back of the house! Really disappointed- beware unless you live in a bedsit!
  • Reviewer
    Location
    co. durham
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    total waste of money speed rubbish only 1/3 of what now state i am getting had to change cctv to wired as broadband rubbish internet keeps dropping off cannot wait for contract to end to change provider have given 1 star as i cannot give less
  • Reviewer
    Location
    Wales
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Reliability
      1 star
    Comments
    I can't say anything about the speed of the service yet as they've yet to sort out the installation. They gave us predicted installation dates and have repeatedly missed them, giving new predicted dates at the very last minute. Trying to speak to customer services is a waste of time as they won't even acknowledge that there's a problem, have absolutely zero sympathy for the predicament they have put us in and apparently require 72 hours to escalate the case to a manager.
    I wish I'd read the Trustpilot reviews before taking out the contract. I'd have paid more to not have to deal with these people.
  • Reviewer
    Location
    Newbut
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Router is absolutely not fir for purpose and broadband service is incredibly unreliable going down for seemingly no reason at least once a fortnight for hours at a time. Usually late at night when I'm trying to publish for my work. Customer service is non existent, incredibly hard to find any way to contact someone for support. Shockingly bad service through and through and yet as with most things were now stuck until our contract comes to an end. Cannot wait to go back to Vodafone...
  • Reviewer
    Location
    Dorset
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have had absolutely no problems with Now broadband, There customer service staff are mostly based in Ireland are always very friendly and helpful. Speed is great no issues or any dropouts. Been with them years at the end of year year prices goes up they send the reminder out and always offer me a new contract at the same price or lower. Highly recommend you try them as they offer a 30 day cooling off period where you can change you mind which i really liked when first signing up.
  • Reviewer
    Location
    Bristol
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Do not under any circumstances use Now Broadband. Genuinely the worst broadband I’ve ever used - so unreliable and has so many speed issues not even mentioning the two visits needed in less than a year. Have had to spend a fortune on mobile data to make up for it. Even when it works it’s the slowest wifi I’ve found in a major city in 2022 and I live alone too so there’s no excuse. Customer portal is a nightmare to use - only redeeming quality is the customer service workers. Counting the days for my contract to end
  • Reviewer
    Location
    Birmingham
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Only works in the room the router is in. I need to tether from my phone when I'm in a different room. We don't do any big downloads, just normal stuff. Now we're at the end of our contract we're moving to a different supplier. Do your homework on their broadband speed before signing up. We had virgin before which was expensive but worked, this is cheaper but only works in one room. So, you get what you pay for a guess, it's just that most people need their broadband to work through their property...
  • Reviewer
    Location
    Suffolk
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    A very poor experience, the router was not fit for purpose and Wi-Fi could only be used within 10 meters of the router. They refused to accept the issue was related to router and insisted that I split the band frequency. While this helped the range marginally it slowed the speed. An engineer was sent out and there were no background line faults and a second router was sent. The same issues continued. I have switched to another provider and I now have Wi-Fi across the whole house. I would not advise using NOW as a provider if you rely on broadband for home working.
  • Reviewer
    Location
    Northampton
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    So simple you would think change to these clowns No.
    Problem line active on the 5/08/22 so the big question when do they send the box the 4th NO the 5th ,my wife was in on the 3rd and 4th.i have never had such a complete mess up changing broadband .
    As no one is in yep they can't leave anywhere or next door no I have had to pay more money to get it Saturday .
    Which also means everything in the house is offline .worst of all CCTV .well the count down is on 12 months and your history .
    reading a few of the reviews.i should of taken note and used someone else .
    Thanks for messing up such an easy thing to do switch broadband .
  • Reviewer
    Location
    Somerset
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible. Range is particularly bad. AVOID !
  • Reviewer
    Location
    Glasgow
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I thought I had experienced bad customer service before, but then I had to deal with Now TV broadband customer service and realised how good everyone else is compared to them! Honestly the worst I have dealt with and I spoke to them on 4 occasions on one day. Incompetent, apathetic, and not able to do anything to resolve a situation. AVOID AT ALL COSTS.
  • Reviewer
    Location
    Norwich
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Never received hub, called 1 day before going live, was originally lied to by customer services claiming hub was delivered. Later told by another employee they were running behind on dispatch, could not give me any information about delivery date.
    Was still charged bill on day internet was meant to start while still having no hub.
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    No internet/phone line since 19th July. Engineers could not be bothered to fix the fault. 16 days later still not fixed. Asked for manager three separate times. No call. No idea if it when this will be fixed. Paying for Sky Sports, Movies and Entertainment to name but a few. No service. No Netflix. Had to cancel three subscription channels. Engineers haven't reviewed the situation since 26th August. Umpteen calls resulted in nothing being done.
  • Reviewer
    Location
    Lancashire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      3 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Service is good. Customer service is non existent. Only tv customers can chat online. Broadband customers have to call but no number is listed on website or in member area. Online bot just sends you to member area.i changed payment details but they still trying to take from old details. Obviously they don't want my money lol
  • Reviewer
    Location
    Crewe
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Have had Now Broadband on and off for a few years. The transition to them has always been straightforward and their Fibre broadband has worked well for streaming/gaming. Never had any need to contact customer services.
  • Reviewer
    Location
    Solihull
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Unbelievably poor service.
    Extremely slow speed. I can’t believe this company is still standing here despite this poor service.

    I wish I could have another choice. Their speed is never as good as they promise. I even sent them the screenshot of speed which was just below 1Mbps, but they still didn’t pay any attention at all. I can’t even see a 5 minutes youtube video with this broadband without being interrupted 3-4 times due to poor speed.

    Thanks to my EE mobile connection which has far better speed than this broadband, which I have to use so often to send my emails or do my office work, which is impossible with this broadband.

    I wouldn’t recommend this connection to anyone at all. I even asked them to terminate, but they wouldn’t do it. I wish I could know how to complain against this company. Does anyone know how to do that?
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Got my installation address completely wrong & despite repeated efforts to get them to amend it, they kept saying 'we use the Openreach address for your property' when I went online to Openreach used their post code checker for broadband for my address, up it came with my correct full address. Now ignored it even when I sent them the screenshot.
  • Reviewer
    Location
    Northwood
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    Comments
    I ordered my broadband end of June to have it ready for the 15th of July but they kept pushing back my installation date without any reason. So no internet for 2 weeks, I then had to switch to BT. Avoid them if you need your broadband quickly
  • Reviewer
    Location
    milton keynes
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I was happy with now until they disconnected me by mistake...one week later after 4 calls to customer so called care no call back from manager to get it sorted, still no internet and no idea when it will be back..if u like after care don't use them!
  • Reviewer
    Location
    Altrincham
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    DO NOT USE THIS COMPANY.
    I signed up to Now Broadband after seeing them on a comparison site. I wish I hadn't.
    I waited weeks for the broadband to be set up, and was then told an engineer needed to come out. First, the engineer turned up unannounced and didn't have the right ladder to set us up. The day after, another four engineers arrived and got us sorted.
    The internet was good for four days, until it was cut off. When I rang them, it turned out our order hadn't been placed properly, and I was told it would be sorted within 24 hours.
    I rang back a day later, and was told actually the whole order needed to be re placed, which would take a week (even though it worked fine one day before).
    This was supposed to happen on 27th July. When I phoned to confirm it today (26th), it turns out I'm now booked in for early August.
    So we're out of pocket, I'm spending half my life waiting for engineers or speaking with call centres, and still have no broadband to allow us to work from home.

    Shocking service, useless company, do not use.
  • Reviewer
    Location
    Gloucester
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid NOW Broadband.
    They overcharge, do not preserve your existing phone number, are late in making connections, and then do not honour 'compensation' they offer for their mistakes.

    My father is 92.
    He wanted to change to NOW broadband to save a little money.

    They failed to process the order in January.
    In February they started a transfer, this was to be made on 11 March.
    They did not request a working line transfer until 14 March. 3 days late.
    So the phone went dead.

    Because they were late the telephone number was put into quarantine.
    So a 92 year old is expected to change all his contacts at the hospital, doctor, bank, credit card etc to suit NOW.
    Openreach and OfCOM say the number is preserved and available, but the current provider has to sort it out, instruct (and pay for) a 'manual' transfer.

    After a month, and many calls by mobile, they actually got the connection working.

    Their supervisor in Londonderry, offered 3 months free of charge as compensation.
    What they actually did was take £33 a month instead of £18 every month.

    When he complained about overcharging they deducted £15 from his bill, then said he was in arrears, and disconnected his broadband.

    NOW never reply to any emails.
    The CEO Marina Storti appears to not exist.
    In short, they are a shower of s***.
    Avoid at all costs.
  • Reviewer
    Location
    Manchester
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If only I could give minus five stars
    Avoid like the plague
    Absolute junk of a router, weaker than a nun’s fart, and the customer service is really poor
    You get what you pay for. There is a reason why these cowboys are so cheap
  • Reviewer
    Location
    Stoke on trent
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute crap, has to be the worse broadband I have ever experienced. The wifi won't even reach the bedroom above. The signal has never been full downstairs now for 3 wks. I wish I never signed up. BT we're far better.
  • Reviewer
    Location
    West Lothian
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I had NOW broadband in a rented flat for 5 months without any real issues, however, when I bought a place and went to move, that was a different story.

    I gave them 2 weeks notice as required and was told that on my move in day, the broadband would be connected and working, which is great as 99% of the time I work from home.
    However, the morning of my move, the engineer cancelled. NOW TV blamed the BT engineer and the BT engineer blamed NOW TV, as I had requested an afternoon service and the had booked a morning one.
    So, I basically had no broadband. I then realistically had to take a days holiday on the Monday to try sort this out and NOW broadband told me that they could get an engineer booked in 12 days time, which I told them was unacceptable.
    Luckily on the Monday I managed to pay for and connect to a BT WiFi hotspot for 5 days (which I then had to again5 days later).
    Eventually 12 days later, my broadband was up and in one of NOW's emails, there was a link for Ofcom’s automatic compensation scheme.
    I called NOW and made then aware that I was only looking to get back the 2 x £19.99 I had paid.
    After chasing for nearly 2 weeks, they have basically offered me the equivalent of £1 per day.
    When I told them I wanted to cancel, they then told me I would have to pay an early redemption fee as the broadband speed is good.
    So to stop me being out of pocket, I am taking my holiday back and my company are going to invoice them for the days work I missed because of them *which is significantly more that my annual subscription)..
    Probably get nothing back, as their customer service abysmal, atrocious, disgusting, horrific and 100% an utter disgrace.

    DO NOT by NOW products... you have been warned !
  • Reviewer
    Location
    Leeds
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    We constantly have to disconnect and reconnect. I use more of my mobile data than I do the actual WiFi because on WiFi there’s a constant loading sign! It’s just ridiculous. Look else where because it’s not worth the money and we too will be moving to another provider as soon as possible!
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Comments
    Worst company ever! Internet keeps disconnecting, sometimes 10 times a day. Speed is slow. Customer service - non existent.
    Avoid at all cost!!
  • Reviewer
    Location
    Peebles Scottish borders
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Customer Service
      2 stars
    • Reliability
      2 stars
    Comments
    Wish I hadn't moved from talktalk now broadband speeds are terrible, trying to install games on xbox takes up 9hours for one game worst move I ever made
  • Reviewer
    Location
    Dorset
    Reviewing
    NOW Broadband
    Date
    Comments
    I don't have any broadband and have been relying on my 02 data and was just thinking about using now broadband, after reading the reviews there is not a chance in hell, can someone advise me on a good broadband provider reasonably priced.
  • Reviewer
    Location
    Minehead
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Speed
      3 stars
    Comments
    Now tv broadband is the worst broadband I have ever had. The range is appalling… 5 metres from it and it fails. Even when you can see the router it is rubbish. As soon as the contract ends I’m changing. Avoid avoid avoid !
  • Reviewer
    Location
    Farnham
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Unbelievable that service produced by a company as big as Now Is still around!!!!!! Literally the worst company ever!!!!!! Avoid at all cost
  • Reviewer
    Location
    Pimlico
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could give negative star, I will
    For 3 days I haven got my broadband set up and I called, calls are cut off
    I wish I could have other choices

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.