Broadband Reviews - Fixed Line Broadband Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Listed below are all the fixed line broadband suppliers we've received reviews for.

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Review your Broadband Provider

Sort:	Provider	Satisfaction	Service	Speed	Reliability	Cheapest Broadband
1	Zen Based on 270 customer ratings for Zen since 2020-07-31 See 148 reviews	4.2 stars	4.4 stars	3.8 stars	4.1 stars	Satisfaction 4.2 stars Customer Service 4.4 stars Speed 3.8 stars Reliability 4.1 stars	£29.99 per month £380 first year cost £19.99 upfront cost Go to site
Zen Satisfaction 4.2 stars Customer Service 4.4 stars Speed 3.8 stars Reliability 4.1 stars Based on 270 customer ratings for Zen since 2020-07-31 See 148 reviews £29.99 per month £380 first year cost £19.99 upfront cost Go to site
2	Community Fibre Based on 89 customer ratings for Community Fibre since 2016-02-09 See 3 reviews	4.1 stars	4.3 stars	4 stars	4 stars	Satisfaction 4.1 stars Customer Service 4.3 stars Speed 4 stars Reliability 4 stars	£20.00 per month £240 first year cost Go to site
Community Fibre Satisfaction 4.1 stars Customer Service 4.3 stars Speed 4 stars Reliability 4 stars Based on 89 customer ratings for Community Fibre since 2016-02-09 See 3 reviews £20.00 per month £240 first year cost Go to site
3	TrueSpeed Based on 78 customer ratings for TrueSpeed since 2016-06-17 See 2 reviews	3.8 stars	4 stars	3.9 stars	3.9 stars	Satisfaction 3.8 stars Customer Service 4 stars Speed 3.9 stars Reliability 3.9 stars	£29.99 per month £360 first year cost Go to site
TrueSpeed Satisfaction 3.8 stars Customer Service 4 stars Speed 3.9 stars Reliability 3.9 stars Based on 78 customer ratings for TrueSpeed since 2016-06-17 See 2 reviews £29.99 per month £360 first year cost Go to site
4	Gigaclear Based on 100 customer ratings for Gigaclear since 2020-06-20 See 38 reviews	3.7 stars	3.6 stars	3.8 stars	3.6 stars	Satisfaction 3.7 stars Customer Service 3.6 stars Speed 3.8 stars Reliability 3.6 stars	£25.00 first 18 months £300 first year cost Go to site
Gigaclear Satisfaction 3.7 stars Customer Service 3.6 stars Speed 3.8 stars Reliability 3.6 stars Based on 100 customer ratings for Gigaclear since 2020-06-20 See 38 reviews £25.00 first 18 months £300 first year cost Go to site
5	Hyperoptic Based on 103 customer ratings for Hyperoptic since 2020-07-31 See 206 reviews	3.3 stars	3.5 stars	3.5 stars	3.3 stars	Satisfaction 3.3 stars Customer Service 3.5 stars Speed 3.5 stars Reliability 3.3 stars	£17.99 first 12 months £226 first year cost £9.99 upfront cost Go to site
Hyperoptic Satisfaction 3.3 stars Customer Service 3.5 stars Speed 3.5 stars Reliability 3.3 stars Based on 103 customer ratings for Hyperoptic since 2020-07-31 See 206 reviews £17.99 first 12 months £226 first year cost £9.99 upfront cost Go to site
6	EE Based on 1410 customer ratings for EE since 2020-07-31 See 1530 reviews	3.2 stars	3.5 stars	2.8 stars	2.9 stars	Satisfaction 3.2 stars Customer Service 3.5 stars Speed 2.8 stars Reliability 2.9 stars	£23.50 first 18 months £292 first year cost £10.00 upfront cost Go to site
EE Satisfaction 3.2 stars Customer Service 3.5 stars Speed 2.8 stars Reliability 2.9 stars Based on 1410 customer ratings for EE since 2020-07-31 See 1530 reviews £23.50 first 18 months £292 first year cost £10.00 upfront cost Go to site
7	Plusnet Based on 3943 customer ratings for Plusnet since 2020-07-31 See 3407 reviews	3.2 stars	3.5 stars	2.9 stars	3.1 stars	Satisfaction 3.2 stars Customer Service 3.5 stars Speed 2.9 stars Reliability 3.1 stars	£18.95 first 18 months £227 first year cost Go to site
Plusnet Satisfaction 3.2 stars Customer Service 3.5 stars Speed 2.9 stars Reliability 3.1 stars Based on 3943 customer ratings for Plusnet since 2020-07-31 See 3407 reviews £18.95 first 18 months £227 first year cost Go to site
8	KCOM Based on 100 customer ratings for KCOM since 2020-02-17 See 97 reviews	3 stars	3.3 stars	3.1 stars	3 stars	Satisfaction 3 stars Customer Service 3.3 stars Speed 3.1 stars Reliability 3 stars	£24.99 first 6 months £390 first year cost Go to site
KCOM Satisfaction 3 stars Customer Service 3.3 stars Speed 3.1 stars Reliability 3 stars Based on 100 customer ratings for KCOM since 2020-02-17 See 97 reviews £24.99 first 6 months £390 first year cost Go to site
9	NOW Broadband Based on 609 customer ratings for NOW Broadband since 2020-07-31 See 308 reviews	2.9 stars	3.1 stars	2.6 stars	2.7 stars	Satisfaction 2.9 stars Customer Service 3.1 stars Speed 2.6 stars Reliability 2.7 stars	£18.00 first 12 months £221 first year cost £5.00 upfront cost Go to site
NOW Broadband Satisfaction 2.9 stars Customer Service 3.1 stars Speed 2.6 stars Reliability 2.7 stars Based on 609 customer ratings for NOW Broadband since 2020-07-31 See 308 reviews £18.00 first 12 months £221 first year cost £5.00 upfront cost Go to site
10	BT Based on 7218 customer ratings for BT since 2020-07-31 See 3134 reviews	3.1 stars	3.1 stars	2.8 stars	3 stars	Satisfaction 3.1 stars Customer Service 3.1 stars Speed 2.8 stars Reliability 3 stars	£27.99 first 24 months £346 first year cost £9.99 upfront cost Go to site
BT Satisfaction 3.1 stars Customer Service 3.1 stars Speed 2.8 stars Reliability 3 stars Based on 7218 customer ratings for BT since 2020-07-31 See 3134 reviews £27.99 first 24 months £346 first year cost £9.99 upfront cost Go to site
11	Sky Based on 6840 customer ratings for Sky since 2020-07-31 See 1924 reviews	2.9 stars	3.1 stars	2.6 stars	2.7 stars	Satisfaction 2.9 stars Customer Service 3.1 stars Speed 2.6 stars Reliability 2.7 stars	£28.00 first 18 months £336 first year cost No upfront cost online Go to site
Sky Satisfaction 2.9 stars Customer Service 3.1 stars Speed 2.6 stars Reliability 2.7 stars Based on 6840 customer ratings for Sky since 2020-07-31 See 1924 reviews £28.00 first 18 months £336 first year cost No upfront cost online Go to site
12	Direct Save Based on 100 customer ratings for Direct Save since 2019-12-20 See 437 reviews	2.6 stars	2.9 stars	2.4 stars	2.8 stars	Satisfaction 2.6 stars Customer Service 2.9 stars Speed 2.4 stars Reliability 2.8 stars	£29.95 per month £409 first year cost £49.90 upfront cost Go to site
Direct Save Satisfaction 2.6 stars Customer Service 2.9 stars Speed 2.4 stars Reliability 2.8 stars Based on 100 customer ratings for Direct Save since 2019-12-20 See 437 reviews £29.95 per month £409 first year cost £49.90 upfront cost Go to site
13	SSE Based on 336 customer ratings for SSE since 2020-08-01 See 448 reviews	2.7 stars	2.8 stars	2.4 stars	2.5 stars	Satisfaction 2.7 stars Customer Service 2.8 stars Speed 2.4 stars Reliability 2.5 stars	£23.00 first 18 months £276 first year cost Go to site
SSE Satisfaction 2.7 stars Customer Service 2.8 stars Speed 2.4 stars Reliability 2.5 stars Based on 336 customer ratings for SSE since 2020-08-01 See 448 reviews £23.00 first 18 months £276 first year cost Go to site
14	Vodafone Based on 1441 customer ratings for Vodafone since 2020-07-31 See 1052 reviews	2.8 stars	2.8 stars	2.7 stars	2.7 stars	Satisfaction 2.8 stars Customer Service 2.8 stars Speed 2.7 stars Reliability 2.7 stars	£22.00 per month £264 first year cost No upfront cost online Go to site
Vodafone Satisfaction 2.8 stars Customer Service 2.8 stars Speed 2.7 stars Reliability 2.7 stars Based on 1441 customer ratings for Vodafone since 2020-07-31 See 1052 reviews £22.00 per month £264 first year cost No upfront cost online Go to site
15	Virgin Media Based on 5992 customer ratings for Virgin Media since 2020-07-31 See 3886 reviews	3 stars	2.8 stars	3.1 stars	2.9 stars	Satisfaction 3 stars Customer Service 2.8 stars Speed 3.1 stars Reliability 2.9 stars	£28.00 first 18 months £341 first year cost £5.00 upfront cost Go to site
Virgin Media Satisfaction 3 stars Customer Service 2.8 stars Speed 3.1 stars Reliability 2.9 stars Based on 5992 customer ratings for Virgin Media since 2020-07-31 See 3886 reviews £28.00 first 18 months £341 first year cost £5.00 upfront cost Go to site
16	TalkTalk Based on 4198 customer ratings for TalkTalk since 2020-07-31 See 6184 reviews	2.8 stars	2.8 stars	2.7 stars	2.8 stars	Satisfaction 2.8 stars Customer Service 2.8 stars Speed 2.7 stars Reliability 2.8 stars	£22.00 per month £264 first year cost No upfront cost online Go to site
TalkTalk Satisfaction 2.8 stars Customer Service 2.8 stars Speed 2.7 stars Reliability 2.8 stars Based on 4198 customer ratings for TalkTalk since 2020-07-31 See 6184 reviews £22.00 per month £264 first year cost No upfront cost online Go to site
17	John Lewis Broadband Based on 267 customer ratings for John Lewis Broadband since 2020-08-02 See 750 reviews	2.4 stars	2.7 stars	2.1 stars	2.3 stars	Satisfaction 2.4 stars Customer Service 2.7 stars Speed 2.1 stars Reliability 2.3 stars	£19.00 first 12 months £228 first year cost Go to site
John Lewis Broadband Satisfaction 2.4 stars Customer Service 2.7 stars Speed 2.1 stars Reliability 2.3 stars Based on 267 customer ratings for John Lewis Broadband since 2020-08-02 See 750 reviews £19.00 first 12 months £228 first year cost Go to site
18	Shell Energy Based on 423 customer ratings for Shell Energy since 2020-07-31 See 459 reviews	2.1 stars	2.3 stars	2.1 stars	2.2 stars	Satisfaction 2.1 stars Customer Service 2.3 stars Speed 2.1 stars Reliability 2.2 stars	£17.99 first 18 months £216 first year cost Go to site
Shell Energy Satisfaction 2.1 stars Customer Service 2.3 stars Speed 2.1 stars Reliability 2.2 stars Based on 423 customer ratings for Shell Energy since 2020-07-31 See 459 reviews £17.99 first 18 months £216 first year cost Go to site
19	italk Based on 100 customer ratings for italk since 2019-03-18 See 46 reviews	2.1 stars	2.3 stars	2 stars	1.9 stars	Satisfaction 2.1 stars Customer Service 2.3 stars Speed 2 stars Reliability 1.9 stars	£19.99 per month £250 first year cost £9.95 upfront cost Go to site
italk Satisfaction 2.1 stars Customer Service 2.3 stars Speed 2 stars Reliability 1.9 stars Based on 100 customer ratings for italk since 2019-03-18 See 46 reviews £19.99 per month £250 first year cost £9.95 upfront cost Go to site
20	Onestream Based on 142 customer ratings for Onestream since 2020-08-03 See 117 reviews	2.1 stars	2 stars	2.4 stars	2.4 stars	Satisfaction 2.1 stars Customer Service 2 stars Speed 2.4 stars Reliability 2.4 stars	£19.95 per month £239 first year cost Go to site
Onestream Satisfaction 2.1 stars Customer Service 2 stars Speed 2.4 stars Reliability 2.4 stars Based on 142 customer ratings for Onestream since 2020-08-03 See 117 reviews £19.95 per month £239 first year cost Go to site
Recent ratings are derived from either the last 12 months or the last 100 customer ratings, whichever is largest. Show all time ratings.

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Broadband Reviews - Fixed Line Broadband Customer Reviews