Gigaclear Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Gigaclear.
Recent Customer Ratings for Gigaclear
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 183 customer ratings since 2019-12-04 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
30 Customer Reviews for Gigaclear
| Reviewer | Location | Reviewing | Date | Ratings |
|---|---|---|---|---|
Been a rural customer for two years after horrendous service from Bt via landline. Super fast broadband is almost unheard of in many rural areas and I cannot thank them enough. Just upgraded to their new router and the help from their service centre was excellent especially for a 70+ computer idiot. Ok there are times when there is outage but they always inform and at such times there is always 4g . |
| |||
| Griff | Axminster | Gigaclear | 2020-11-11 | |
The customer service provided by this company is appalling. I have registered my interest in receiving a service but got no reply (as had been promised). After speaking to an operative I was put on hold whilst something was checked and after 30 mins on hold I gave up. An email has not been answered. Maybe Gigaclear doesn’t want to provide me with a service, but now I don’t want them to given that if there was a problem I would have no confidence that they would address it efficiently (or at all). So it is BT instead. |
| |||
| Andy | South Northants | Gigaclear | 2020-10-20 | |
I signed up with these guys just over a month ago on their biggest package which states I would be getting an average speed of 900mb up and down... 3 days after it went live I was still getting speeds less than their smallest package (150MB) - I was getting 109mb up/down. Now I know that the speeds are not guaranteed to be 900mb being a home broadband service but when I was with Virgin I always got close to the specified speeds. Then the line was down for a day and half due to a damaged fibre cable which they can't be blamed for - but no compensation offered, as with virgin media or BT when there is a significant outage. |
| |||
| Andre | Essex | Gigaclear | 2020-09-30 | |
installed for 3 months . Still not working . Customer service inadequate. Multiple outages. Despite advising of house dimensions inadequate nodes provided . had to buy more. Still not working. Multiple calls and no satisfactory response. Promises of engineers and not appearing. Advise not to sign up. |
| |||
| Richard | Sutton Benger | Gigaclear | 2020-09-19 | |
Without Broadband for 3 days is acceptable |
| |||
| Jon K | Roydon | Gigaclear | 2020-09-11 | |
Signed up for this 27th May its now Sept and we've still not got this working. Never get any response, have to chase for any updates. Been promised 4 dates to get this up and running but they never turn up then have to wait another month for the next supposed available date. No customer service what so ever - TERRIBLE COMPANY..AVOID AT ALL COSTS |
| |||
| Dawn | Swallowfield | Gigaclear | 2020-09-07 | |
Extremely smooth and efficient install - gigaclear came.to the area less than a month ago and already installed and up and running. Extremely fast (>300mbps) |
| |||
| Darren | Bristol | Gigaclear | 2020-09-01 | |
over 2 weeks now since had install team fit and still have fault and no idea when it going to be fixed. ordered 300mbs line and had fitted. all i got is purple light, told fault and team is fixing, ever time i call in i get excuse. i got billed to as it went blue light for about 10 mins and activated and then went red light. £39 month for no service or connection. id like to give good review and maybe il edit this when or if fixed. tempted to go to ombudsman to have it looked into or cancelled. shame as ISP speed here through bt is slow. |
| |||
| wayne | mitcheldean | Gigaclear | 2020-08-05 | |
This is an update to a review I left nearly two months ago. Gigaclear finally called to arrange our installation and in fairness, the men turned up on time and did an excellent job in just a few hours. |
| |||
| Matt | Oxfordshire | Gigaclear | 2020-07-31 | |
The customer service of this company is terrible, they are condescending and patronising. I have been without my broadband from them for a month now with just excuses and no action. They hold a monopoly in rural connections and act as though you should be grateful. I Cancelled my contract with them as I can not be without reliable Internet as I need it for work. |
| |||
| Mark Palmer | Cherington | Gigaclear | 2020-07-11 | |
No stars whatsoever. Everyone else in our village was connected up months ago. Despite endless calls we are still unconnected. The cable was laid along our lane and there is a gigaclear box on our land by our driveway. (numbers on the box EN124 and B125). We keep getting different stories. The latest is about needing permission to cross neighbour's land, when there is a cable and box by our driveway.Has someone made a mistake that no one wants to own up to? What on earth is going on? |
| |||
| David Luce | Near Malvern | Gigaclear | 2020-06-26 | |
This company is really very poor and doesn't appear to know what it is doing. We moved to the edge of a village and repeatedly checked the Gigaclear website for our new address which stated "Great News! Your Gigaclear connection is now ready to be activated." Once we moved in and signed up, we were told that actually, no, the connection didn't even exist and we'd have to wait a month for a site survey. The survey was eventually conducted and then we repeatedly had to contact them to get the quote. Our landlord had a few questions about the installation of the fibre and after a month of emailing and phoning them, we are no closer to those questions being answered. Every time we phone them (don't email, you'll never get a response), we are told that the person we had been speaking to is not available and we have to repeat the entire conversation with someone new, who apparently can't bring anything up on their computer about our previous conversations. They then inform us that someone will phone us back later that day. Guess what - they almost never do! So we phone up the next day and repeat the whole process. It appears that they don't actually know what they are doing and just want to fob us off as quickly as possible and make it someone else's problem. |
| |||
| Matt | Oxfordshire | Gigaclear | 2020-06-18 | |
The customer services element is shocking. In fact I not sure they know what Customer Service is. |
| |||
| John Prosser | Cotswold | Gigaclear | 2020-06-11 | |
What can I add to these reviews.. I have never received the 300Mb as promised for any length of time and have been battling poor customer service and ineptitude for almost a year. I am listing my speeds on twitter (colwobs33) and am doing the WIRED SPEED TO THE NODE and also wireless speed to my laptop with just that using wireless.. If you complain often enough you'll get a free node, complain a bit more and you'll get the network switch you need cos the node only has one ethernet port available for any wired connections, and you need everything possible connected by LAN cables. |
| |||
| colwobs | Gloucestershire | Gigaclear | 2020-05-08 | |
Gigaclear are dreadful with customer service useless. Yes there are individuals that are helpful, but most don’t care and just want to fob you off. |
| |||
| Mel Norman | Boarstall | Gigaclear | 2020-03-08 | |
We had a service engineer come out to inspect our property to install the fibre connection in July 2019. Despite a number of emetic emails saying that they were busy with our enquiry and that they just needed the approval of engineering we have heard nothing more.So 8 months of waiting and chasing and a very poor response. I think that their management team of Delivery Director, Nathan Rundle and Drew Ritchie as chief operating officer needs rebooting. But one should ask their CEO Gareth Williams why they cannot deliver. |
| |||
| Richard Simpson | Chipping Norton | Gigaclear | 2020-02-17 | |
I signed up to the 900 mbps package which I received for 1 week. Following an outage my speed is now 1/4 of what is contracted. Calls and emails to resolve this are ignored I am stuck in a never ending loop between customer service and engineering. No one ever returns my calls. Although the connection is better speedwise than plusnet (12mbps) that is not the point, I was sold a service I am contracted to which I am not receiving. |
| |||
| Liz | Stroud | Gigaclear | 2019-12-28 | |
I pay for a business broadband with 24hr call to fix. They cant get an engineer out for 11 days!! |
| |||
| Angelique | Hollingdon | Gigaclear | 2019-12-24 | |
The speeds are good, when they work, but therein lies the problem. Multiple outages every month, it's like living in Russia in the 1970s, and when the outages occur their customer service is appalling. Expensive, and unreliable, therefore avoid where possible. |
| |||
| James | Northamptonshire | Gigaclear | 2019-11-22 | |
Very quick installation - within a week from ordering! WiFi speeds are around 80mbs throughout the house, which is really good. To get the 300mbs will need connecting via Ethernet cable. That is fine, however, because the router is so rubbish, they have installed a Velop Mesh booster to boost wifi, this makes the router just a signal receiver (bridging unit) and you can't use the Ethernet ports as they don't work! Problem is the booster only has one Ethernet port, so will have to buy a multi port Ethernet switch. That is 3 devices that need plugging in because the router is rubbish. Add the additional phone adapter from Vonage, that makes 4 plugged in devices to replace one for 'normal' broadband - so much for progress and efficiency! Can't understand why the Velop Mesh booster doesn't have the same number of Ethernet ports as the router. Or rather why they haven't replaced the router for one that is fit to do the job in the first place! |
| |||
| Carl | Upleadon | Gigaclear | 2019-10-14 | |
I paid for the top package: 1000Mb/s |
| |||
| Simon Posford | Newbury | Gigaclear | 2019-09-23 | |
Probably the most useless broadband company in Britain. I've ordered broadband from them 4 times over the last 18 months and each time they're very happy to get your direct debit details and order. But their ability to deliver is 0 (Zero) . All sorts of excuses, but the worst of all is zero contact from them. The chief exec must be like the fat controller from Thomas the Tank Engine. |
| |||
| chris moss | Newbury | Gigaclear | 2019-08-28 | |
Our connection was generally good until a digger from an adjacent building site went through the cable. Despite having a three working day SLA to fix it, it's now a week later and nothing. Every single phone call is met with, "someone will have to call you back" and, unsurprisingly, no call is ever forthcoming. The last email I sent two days ago has not been answered. Customer care is frankly, lamentable. |
| |||
| David | Reading | Gigaclear | 2019-06-26 | |
Signed up after finding that there's no other decent broadband connection to my new house. Two weeks later I was still waiting to hear about the install date so called them only to be told that it could be up to 2 months before they can get me connected! Nothing mentioned about this at the point of booking. Now have a choice of signing up to a 12 month contract with another provider at minimal speeds, or using a mobile router. |
| |||
| Alex Davison | Kent | Gigaclear | 2019-06-24 | |
Absolutely appalling. Avoid at all costs. Customer service non-existent, internet drops repeatedly throughout the day, router provided by company utterly inadequate, denial and obfuscation from gigaclear. Prices expensive, installation company a rip off and install incompetently. Choose anything other if you can - whatever the speed of the alternative, an internet service which actually provides a constant connection is a big step up on this rabble |
| |||
| Liam | Oxford | Gigaclear | 2019-05-20 | |
Gigaclear have delivered on all their promises. I am on the 300Mbps package. This speed is delivered consistently when connected to the router via an ethernet cable. The wi-fi signal from the router is less powerful than you get with BT hence the poor reviews seen elsewhere. My stone-built house is challenging for wi-fi and I have therefore installed several wi-fi access points connected to the router by ethernet. I get around 100 Mbps where I have a decent wi-fi signal. I was on BT Infinity 2 and my telecoms/broadband is costing me significantly less than BT for a very much better service now that I have transferred my landline number to Vonage. Customer service has been much, much better than BT: rapid access, helpful advice, and Gigaclear actually deliver what they promise. I had a total failure when the fibre snapped 2 days after installation. Their engineer arrived the next working morning and spliced the fibre. No problems since then.I would thoroughly recommend their service if you have access to it but check their online guides on optimising your wi-fi before taking the plunge. |
| |||
| William PAul Aspinall | Cottingham, Northamptonshire | Gigaclear | 2019-01-19 | |
Still waiting for connection that was promised for August. Now put back to May. Internet speed is awful in our village. Come on gigaclear live up to your promises |
| |||
| Carolyn Simmonds | Cote Oxfordshire | Gigaclear | 2018-11-29 | |
Best move ever, they were really fast and tidy when they cabled the village, when the engineers turned up to do the house install I had a time allocated and they rang to say when they were an hour away. The engineers were great and even asked for a hoover to pick up the dust. They put fibre right to the house i expected cable from the road to the house!. I get over 310MBPS consistently. The wireless router works but not great everywhere in the house so I have turned my wireless off and connected a new ASUS but the Gigagclear one works, just not as well. |
| |||
| Gordon Reynolds | Twyford | Gigaclear | 2018-11-18 | |
Absolutely a total waste of money,don't be taken in by hype around fibre,I'm on a 200 meg plan of which I'm lucky if I get 35mbs,I live in a rural location and was constantly fed up with buffering and picture freeze so I thought I would pay more to receive a package I thought would be enough to stop the buffering and make watching TV pleasurable again,how wrong I was I'm not much better now,don't waste your money on gigaclear go to someone like bt,if you don't take my advice you like me will be throwing money down the drain,this is my honest opinion |
| |||
| Philip cook | Leckhampstead | Gigaclear | 2018-11-08 | |
Thank you for the opportunity to give you my opinion with regards to your service |
| |||
| Keith Morgan | Milton Keynes | Gigaclear | 2018-02-20 | |
Add your own review of Gigaclear
See how Gigaclear customer ratings compare to other home broadband providers
Compare home broadband
View all home broadband providers
Read our Gigaclear Broadband buyers guide
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
