Bluewave Internet Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Bluewave Internet.
Overall Customer Ratings for Bluewave Internet
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 54 customer ratings since 2016-10-04
Find alternatives to Bluewave Internet Compare broadband in your area
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
15 Customer Reviews for Bluewave Internet
Reviewer | Location | Reviewing | Date | Ratings |
---|---|---|---|---|
I moved into my property in 2016 and transferred my internet provider which was Talktalk CEO Dido Harding now NHS Track and Trace! Speed was less than 2mbps. Wanted a local provider was promised not less than 20mbps, asked all the right questions regarding weather, atmospherics etc., was told that it was satellite so didn't effect the signal, so stupidly I switched in 2017 when contract was up Have many recorded speeds in three years which reach anywhere near those speeds most of them match or worse than landline speeds. Don't know why Ofcom don't shut them down and Welsh Government stop wasting their, sorry our money, as for Eloise supposedly customer services she almost never answers an email. I think Carmarthenshire Trading Standards should be looking at them not leave it to the BBC. |
| |||
Bob Elliott | Pembrey | Bluewave Internet | 2020-11-09 | |
Have been appalled at their lack of service. Despite sending them screen shots of speed tests, no one has had the courtesy of a |
| |||
Hugh | Pembrokeshire | Bluewave Internet | 2020-11-03 | |
Would give 0 stars if possible. Absolutely dire service and are unavailable to help when needed. Connection continually drops out which is making 'working from home' pretty much impossible with the current situation. Have phoned blue wave multiple times and on the few occasions they have had someone available to answer the phone we have been told apparently they are getting new equipment but haven't gotten round to installing it yet? Reassuring when we are still paying 29.99 a month. |
| |||
Laura | Pembrey | Bluewave Internet | 2020-10-28 | |
Our experience with Bluewave occurred at the end of 2019. The current BBC TV publicity about the company has prompted me to share our experience. Our holiday let is advertised as having wifi and so guests have a high expectation of the service - (something upon which we are all now dependant). Bluewave took over from our previous provider. |
| |||
Kevin Thompson | St Davids | Bluewave Internet | 2020-10-03 | |
I would give no stars if I could. The internet was very poor and often non existent. Often there was no one in the office to answer calls. Left endless messages. originally with TFL who were good - taken over by Bluewave and everything went down hill. |
| |||
Anna Kavanagh | Mynachlogddu Pembrokeshire | Bluewave Internet | 2020-10-03 | |
We were a customer for a year and it was a relief when we received FTTP. What an awful company and for what was supposedly a communications company it was the worst communication I've ever experienced. The speeds were atrocious, the customer service was non existant. I feel very sorry for people who have little or option. |
| |||
Lesley capron | Stepaside, Narberth | Bluewave Internet | 2020-09-30 | |
No broadband and thus no VOIP for three weeks. This is the third such down time in less than 12 months. In between the service is highly erratic and speeds tolerable (10 mbs) to slow (less than 1 mbs). Repeated calls to Bluewave are handled by a very sympathetic receptionist but then no action or explanation in a meaningful timeframe. Bluewave appears to be under resourced and one has doubts about the quality and integrity of the equipment they install and the technical competence of staff. They do not appear to hold a contingency reserve of key equipment to draw on in the event of a failure somewhere across their network. |
| |||
Morgan | Cwm Gwaun | Bluewave Internet | 2020-08-21 | |
Been with Bluewave just over 8 months and so looking forward to January when my contract ends. The Welsh government provided a grant for ultrafast broadband installation which I am told is anything over 30mbps - if only! There is nothing ultrafast about this service. It generally operates between 1 and 10mbps but more often than not very much at the lower end. Have complained many times, provided months of data and still no improvement. |
| |||
Karl Rowland | Llandeilo | Bluewave Internet | 2020-08-15 | |
Diabolical, trying to run a business, Internet constantly not working, Have tried to contact by telephone, no one ever returns your calls,we have emailed and sent speed tests Download 1.13 upload 5.17, cant use a play station, cant stream anything, have to use own phone date for banking!last speed tests failed due to no internet connection. considering they charge £1000 from the welsh government for this installation, we pay £29.99 for very little internet what so ever. |
| |||
Estelle | Narberth | Bluewave Internet | 2020-08-07 | |
Totally dreadful! We were originally with TFL who were really good, but they sold to Bluewave and everything went wrong. The speed promised never happened. They promote themselves on their web site as providing 50mb plus, we rarely ever get 15. Customer service in the day can be ok, if slow at times. Same if you lose total connection. If anything goes wrong out of office hours you are totally stuck and this happens most often on a weekend. You can phone and leave a message for their out of hours team, but nothing happens. I'm now on my third day with only a speed of 1.7mb. I would never ever recommend Bluewave Internet. |
| |||
Carol Stokes | Red Roses | Bluewave Internet | 2020-08-01 | |
Pretty dire service. It's fine if you are a potatoe farmer reading emails along way from BT fibre but for day to day modern use for multimedia it's dire. |
| |||
Terry | Pembrokeshire | Bluewave Internet | 2020-07-27 | |
Dire internet. Constantly down. Slow speeds too slow to watch films. Dreadful customer service. Have disconnected me from my bank for almost 4 weeks? Just comes backen internet goes down and gone again |
| |||
G farrington | Mynachlogdfu | Bluewave Internet | 2019-12-11 | |
Seriously been let down by this company. Never had what speeds and reliability they promised, and network constantly going down for days at a time with no updates as to what’s going on. Phones constantly going to answerphone and no calls are ever returned. Emails not answered either. Given this company the benefit of the doubt for months now but still nothing getting better. Bunch of charlatans and scammers reaping off government grants and customers hard earned money. Don’t trust them! Pay more for bigger companies instead. You’ll get the same low speeds but at least there’s no downtime or rude customer relations! |
| |||
Mr | Whitland | Bluewave Internet | 2019-10-30 | |
Great speeds and reliable connectivity, with any occasional glitches sorted (usually instantly) by a team readily accessible and whom you can get to know by name - not some faceless couldn't-care-less hundreds or even thousands of miles away. We run a small business in a very rural area and rely on our broadband connection for all our phone lines (via VoIP) as well as for the usual business needs; so we need a fast, reliable service, which Bluewave give us. Our previous BT service was a frustrating joke, and I bless the day we moved to Bluewave. And no, I’m not getting paid to write this: I’m just a highly satisfied customer. |
| |||
Jonathan Copis | Efailwen | Bluewave Internet | 2019-10-22 | |
blue wave is total rubbish, 1 3rd of a meg, continually breaking down. off air for 6 days at a time. |
| |||
john pashby | whitland carmarthenshire | Bluewave Internet | 2018-09-11 |
Add your own review of Bluewave Internet
See how other home broadband providers' customer ratings compare
Compare home broadband
View all home broadband providers
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Bluewave Internet are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Bluewave Internet.
