64 Customer Reviews over 2 pages
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- Location
- Poole
- Reviewing
- Fleur Telecom
- Date
- 2018-01-18
- Comments
-
Terrible company. Was transferred to them after they bought TenTel. Rude aggressive staff who have no interest in solving problems they've created. We had no internet for days and when we asked for the details on how to complain they refused to give them!
- Location
-
- Location
- Powys
- Reviewing
- Fleur Telecom
- Date
- 2017-12-07
- Comments
-
My on going experience suggests keeping away from Fleur Telecom would be a sensible thing to do. Do not let their fine words and promises deceive you.
- Location
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- Location
- Rural Leicestershire
- Reviewing
- Fleur Telecom
- Date
- 2017-11-16
- Comments
-
If you have just been transfered to Fleur, find a new supplier, Left me with no Broadband for a week after taking over from TenTel, and gave me £1.23 discount off my bill, now service keeps cutting out. When it was Tentel I was getting 3.52mbps download and 1.9mbps upload, checked speed with fleur and got 0.7 down and 0.2 up. service is terrible, customer care non existant, tried phoning to sort it out and spent 30 minutes listening to a ring tone... no answer, gave up in the end, Phoned BT and got the same deal over the phone for £24.99pm including line rental on an 18mnth contract. Price guaranteed for 18months. roll on 29th November when I'm back with BT.
- Location
-
- Location
- Saffron Walden
- Reviewing
- Fleur Telecom
- Date
- 2020-10-04
- Comments
-
Don’t use them, very slow, poor customer service, not open on Sundays so completely stuffed. Can’t wait to change.
- Location
-
- Location
- Salisbury
- Reviewing
- Fleur Telecom
- Date
- 2018-07-06
- Comments
-
Everything about this company is bad! Speed is very poor, customer service is a complete joke, they are ill-mannered, I’ll-informed and will not accept anything but their view even when proved to be incorrect. We had no choice but to use them having been sold off by Talk Talk but if you have an option, you have been warned....AVOID LIKE THE PLAGUE!!
- Location
-
- Location
- Scotkand
- Reviewing
- Fleur Telecom
- Date
- 2021-07-02
- Location
-
- Location
- somerset
- Reviewing
- Fleur Telecom
- Date
- 2020-02-11
- Comments
-
Sadly, due to old copper cables owned by Openreach, Fleur are unable to provide us with the service they had promised. Infact it is dreadful. BUT they will not let me out of the contract and were very unhelpful saying that it was not their policy to let people leave even though they have not been able to uphold their side of the contract. VERY disappointed and would not recommend
- Location
-
- Location
- Somerset
- Reviewing
- Fleur Telecom
- Date
- 2016-09-17
- Comments
-
With download speed of 0.04 and upload speed of 0.00 and after several complaints being made and fleur doing nothing about it, I have now changed provider. Tip of the day, do not go with fleur telecom.
- Location
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- Location
- SOMERSET
- Reviewing
- Fleur Telecom
- Date
- 2016-09-17
- Location
-
- Location
- Surrey
- Reviewing
- Fleur Telecom
- Date
- 2019-04-10
- Comments
-
Shocking Company - Beware!
My father passed away last year and up until we received probate we were unable to access my fathers bank accounts. Since October we started receiving letters from Fleur Telecom saying there was a late payment on the account but no mention that we were getting charged because of this. We paid all the invoices that came through on a monthly basis but was surprised that the bills were so high!.
In February I phoned Fleur to ask them why we had not received any invoices and the answer was that it was paperless billing. Obviously we were unaware of this as did not have access to my dads email. I asked Fleur due to the circumstances could the late payments be removed as we were completely unware and had zero contact from them to say this but they could not care less. They care more about making money than customer service it seems. Would definitely NOT recommend!!
- Location
-
- Location
- Sussex
- Reviewing
- Fleur Telecom
- Date
- 2016-09-21
- Comments
-
My landline developed a fault in August, and I was without it for almost 10 days!! Having spent hours on my mobile trying to get them to sort out the problem , they gave the impression that they were not really interested in sorting things out.
Two of their operatives carried out line tests and said there was not fault, whilst a third one said that there was a fault. It took them another five days to contact BT Openreach so that an appointment could be made.
I would not recommend then to anybody - I had far better service when the company was called Talk Talk!!!!!
- Location
-
- Location
- SUSSEX
- Reviewing
- Fleur Telecom
- Date
- 2017-11-18
- Comments
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Awful speed of broadband - a snail could go faster. Followed up by insensitive handling of a/c closure following death of a/c holder - no flexibility or business sense shown despite receiving money for months without any use. Would never ever use again.
- Location
-
- Location
- Talland house
- Reviewing
- Fleur Telecom
- Date
- 2019-02-05
- Comments
-
despite fleur's only attempt to contact
me was with three invoices for period well after i had cancelled any association with Fleur after oct 2018.
previously i have disputed with two long
tel.calls and e-mails, david allsopp
- Location
-
- Location
- Uk
- Reviewing
- Fleur Telecom
- Date
- 2022-08-04
- Comments
-
DO NOT CHOOSE FLEUR! Very expensive for a low quality service. We were promised fibre before we signed a 2 year contract, but they gave us ADSL (very slow internet which was used back in the 2000s). We had internet issues and after it was resolved, we were billed an extra £180 as they said it was our fault (it was an internet line fault!). DO NOT WASTE YOUR MONEY!
- Location
-
- Location
- Wales
- Reviewing
- Fleur Telecom
- Date
- 2018-06-28
- Comments
-
Terrible provider who when I reported a fault told me they'd disconnected me & that to reconnect I'd need to renew my contract. This resulted in me looking for a new provider althought they couldn't connext me for nearly 3 weeks. Then when I had switched provider they had the cheek to bill me for a service they had not provided & claim I'd never contacted them.
I doubt I'm the only one with this grievience.
- Location
-
- Location
- Weardale
- Reviewing
- Fleur Telecom
- Date
- 2017-08-28
- Comments
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I moved to a house with Fleur as the existing provider. There were not a lot of options so I went with them. It was hard work - four or five calls to join as a customer and take over the existing line. However once I got through to the right person (thank you Sarah) it worked from day one, and was faster than my old Sky line. It has been stable and trouble free for the past week.
- Location
-
- Location
- Weardale
- Reviewing
- Fleur Telecom
- Date
- 2018-05-07
- Comments
-
This is an update on my previous review having taken over an existing account in a rural area. After six months or so I found the speed was mostly OK with some minor drops. As with other customers, BT Opernreach brought fibre to the local cabinets.
The first I knew was when my broadband failed and after troubleshooting called Fleur, who the told me what was happening and that it would improve speeds. By next day still no connection so I called again to discover that Fleur had found a line fault and asked BT to fix it, but again, had not told me.
The main problem was that Fleur would not believe I was the client. Somehow they had rolled back six months and thought the previous occupier was the account holder. So they would not talk to me or believe me even though they sent letters and emails addressed to me. It took a lot of sorting out and Fleur suggested I track down the previous occupier and get them to contact them. Finally they accepted me and sid there was nothing they would do anyway, but that I should not expect a visit from an engineer.
SAn hour later a BT engieer turned up at my door! Ge was good though. He discovered that the cabinet had water i it so he drained and fixed that. We had not actually been connected, so he fixed that.
So the conclusion is that Fleur staff are a bit overworked and get confused, and don't communicate with the customer.
- Location
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- Location
- Welwyn, Hertfordshire
- Reviewing
- Fleur Telecom
- Date
- 2019-02-25
- Comments
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Since being moved on by Virgin to Talk Talk and then Fleur, support has been far, far better.
- Location
-
- Location
- West Calder
- Reviewing
- Fleur Telecom
- Date
- 2017-09-05
- Comments
-
Have been with Fleur since account was transferred away from, initially Virgin, then Talk Talk and to be fair the broadband speed was just the same as it had been with both of them. Live in a rural location where speed is never better than 1.0 to 1.5 Mbps but since last week it has dropped dramatically to a useless 0.10 Mbps. Contacted Fleur who said they would run some diagnostics and report back. They did so but said they could not find anything amiss and as my line rental was paid to BT (I only pay for calls and broadband to Fleur) I should contact them. Of course BT said they couldn't help as they are not my ISP although they did run a line check and reported back it was fine so they could do nothing more. I now feel stuck in no-man's land.
- Location
-
- Location
- West Sussex
- Reviewing
- Fleur Telecom
- Date
- 2021-01-23
- Comments
-
Their customer service is awful. My parents phone line went down. Mum is 84 , dad is 92 and on end of life care. We tried to report the fault. They wouldn't talk to my brother because he wasn't the account holder. My mother tried to speak to them just to report the fault. Same response. They have Lifeline for medical emergencies. They tried to speak to someone. It made no difference, they wouldn't talk to them. They made my mother wake up a dying man to authorise them to talk to one of us so that we could report the fault. We are beyond disgusted, this will be going to the Ombudsman.
- Location
-
- Location
- whitby
- Reviewing
- Fleur Telecom
- Date
- 2016-10-31
- Comments
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After switching over to a contract I am still waiting for a router everytime I ring them it is due on special delivery every time a new lie.
I did eventually mange to get on the net with my old router but it is very intermitant and is always cutting out. My telephone service was off Sunday Morning also. I am not impressed they have a good helpless line where they tell you lies contantly I told one of the staff I would complain to Offcom she just laughed at me. I think they are all the same rotton to the core but they never forget to collect the monthly money.
- Location
-
- Location
- Wilts
- Reviewing
- Fleur Telecom
- Date
- 2017-09-03
- Comments
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We too had to move from Talk Talk,Initially was ok as we received same terms (approx 4.6-5.1mb download)
Recently had a line fault and was also told it may cost £170 if the fault was with me. Open Reach fixed line fault within 4 days but we now only have 0.51-1.12 download. When i rang to find out what had happened to the speed was told "it may take up to 10 days to come back up to speed"??? have spoken to customer services since and spoke to a very disinterested girl who stated that the fault was fixed and there was nothing they can do ref speed,this is because i am within what is quoted on the contract despite being way below the original speed.I also asked about terms of contract, as i was thinking of leaving to find a better deal and all the girl said was "if that's what i wanted then that was fine but other providers are much the same as us". Seems they want your money but don't want to do anything to help solve issues.I am now in the process of finding a new provider STAY WELL CLEAR OF THIS COMPANY.
- Location
-
- Location
- Windsor
- Reviewing
- Fleur Telecom
- Date
- 2018-05-21
- Comments
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Diabolical. That's the only word to describe this so called broadband provider. Customer service is rude, loss of connection which was never resolved and to top it off they referred me to a debt collection agency for £20. My advice, stay away from this sham of a company.
- Location
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- Location
- worcester
- Reviewing
- Fleur Telecom
- Date
- 2018-07-12
- Comments
-
Fleur Telecom
i wish i had read the reviews before!.Appalling company where the right hand does not know what the left hand has done .
I have just been to Citizens Advice Bureau and have contacted Ofcom.
I took out a contract,but because i could not access it,cancelled within my statutory time. They allege that i waived my right to cancel and insist that i pay their cancellation fee They have been threatening and harassing to an 80 year old since then and keep alleging that i owe them vast sums of money.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Fleur Telecom are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Fleur Telecom.