IDNet Broadband Reviews

Utterly diabolical.
I migrated to IDnet from Zen Internet, when I first phoned ID net I told them that I had had a seriously negative experience with Zen - they neglected to tell me that they were resellers for Zen and had they done so I would never have joined them in March 2020.
Having just found this out I feel deceived.
I have seen my service rapidly deteriorate with ID net, the same happened with Zen, but no surprise there they may as well be one and the same.
I was unable to get satisfactory support, they blamed my computer, router, microfilter, router, wiring even my age and gender and told me to get onto the person who built my computer and have a go at him.
I phoned the guy who built my computer, he was incensed as he used to be a BT engineer and he ran diagnostic tests on my computer and they proved that my computer was not at fault, it was new late last year and it is high spec.
I am getting speeds of 3.87 mbps download and 0.01-0.06 mbps upload which is diabolical for £55 and two useless landlines which have faults along with the endless ADSL outages, 4 daily now for 2 weeks and the end result of complaining is being told by ID Net to migrate away or upgrade to Fibre with them on a 12 month contract. I will not upgrade with a company who is incompetent, provides poor speed and service and is insulting and arrogant. I have lost all trust in ID net and intend to take a case against them now with the Ombudsman as I have lost clients and income amounting to thousands of pounds. They are unfit for purpose and my advice to people is steer clear of them and also steer clear of Zen too, they are both as bad as one another, diabolical is a gross understatement and I would award ZERO stars on all counts if that was possible, they are cowboys and amateurs. They will compromise your life and work if you sign up with them as they have with me. Be warned.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

been through a fair number of ISPs over the years and can honestly say IDNET are in a different class to all I have tried,may not be the cheapest(they def aren't) but the old adage of "you remember the quality long after the price is forgotten" really applies here!

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

I have been with IDnet for about a year after finally escaping from Virgin(do NOT go with them). Everything is great, I have constant speed whatever time of day it is, online gaming is fantastic ping wise and I have had no issues what-so-ever. They are slightly more expensive then other ISP's mainly in setup costs but I am hoping it will be worth it if I ever have a problem. I cannot comment on what they will be like if I have a problem as I have had no cause the deal with them. The real test of any ISP is how the deal with problems and hopefully they will be good, if not I would leave as to be honest my main reason for paying more was to get great customer service.

• Satisfaction
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

Excellent customer service. Someone helpful and competent answers the phone and attempts to diagnose and resolve any problem there and then

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars