John Lewis Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for John Lewis Broadband.

Recent Customer Ratings for John Lewis

  • Satisfaction
    2.2 stars
  • Customer Service
    2.5 stars
  • Speed
    2 stars
  • Reliability
    2.3 stars

Based on 100 customer ratings since 2021-09-18 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

806 Customer Reviews over 21 pages

  • Reviewer
    Location
    Reviewing
    John Lewis Broadband
    Date
    Comments
    The most efficient part of my experience with JL broadband was cancelling it! Need I say more.
  • Reviewer
    Location
    Swindon
    Reviewing
    John Lewis Broadband
    Date
    Comments
    After a nightmare year with Talktalk I spoke to friends and decided to move to John Lewis. I wish I hadn't bothered!! At least with Talktalk I had Internet!

    They said they'd take care of everything so I left them to it. Then with a week until switchover I still hadn't had the router. I went on the site and it said 'use our online query and we'll get back to you within 24 hours.

    48 hours later, nothing. So I messaged again. I got a reply saying they'd take over the line on 28th. I replied that I knew that! What about the router??

    I finally got a reply on 27th saying they'd dispatched my router and it would be 3-5 days!!

    I called them and said that wasn't good enough. If they couldn't give me the full service I want out. I was told it was too late to cancel but I should have the router the day after activation and they'd credit me back for the time I was without Internet.

    It was clear I had no choice so I left it.

    So now it's the 'next day' and I've just had an email saying the router has just been dispatched!!!!! So they lied to me!!

    I wish I'd found this site before I signed up. I'd have gone elsewhere.
  • Reviewer
    Location
    Norwich
    Reviewing
    John Lewis Broadband
    Date
    Comments
    Took ages and many interactions to get phone and broadband set up following my house move. Have had regular problems since then. I endorse what others have said about waiting time to speak to a support person, and the 'on hold' music is excruciating - not what I expect from John Lewis. The service level is way below what I expect from John Lewis. Given that I could have gone direct to Plusnet for less money, I am very disappointed.
  • Reviewer
    Location
    LEICESTERSHIRE
    Reviewing
    John Lewis Broadband
    Date
    Comments
    over and over whewnever i go into JL webmail to prevent my in-mails choking up i'm faced with everything running very, very slowly

    this is merely to deal with the housekeeping of emptying the accumulation of mail

    for the first time i looked at this site to see if there was any comment on this

    i was astonished to see the level of dissatisfaction that is all quite level headed but people are understandably angry

    JL as a company has a high reputation - as someone noted does no-one from JL pay attention to these most disturbing comments

    change IOSP seems to be the 'counsel of perfection' but i'm damned if i will, all the inconvenience etc

    come on JL please let's get some quality service
  • Reviewer
    Location
    London
    Reviewing
    John Lewis Broadband
    Date
    Comments
    Unreliable, unprofessional, nightmare, waste of time and energy, stress and anxiety are the words come to mind. PLEASE don’t sign up to John Lewis Broadband!!

    Every day something comes up, one day the internet doesn’t work and I have to wait for a week to sort it. Then the spear goes down, they sent to engineers wasting 2 weeks without internet. Then I can’t access website and now their website is down.

    The worse ever service I have ever had. Do not go with John Lewis and read all reviews before making a decision.
  • Reviewer
    Location
    Dorset
    Reviewing
    John Lewis Broadband
    Date
    Comments
    Shocking service both technical and customer help
    Do not buy this service from J lewis.
    Been with them a short period and now cancelling frankly they should, d not have a licence to operate broadband.no stars at all

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

John Lewis Broadband are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and John Lewis Broadband.