Onestream Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Onestream.

Recent Customer Ratings for Onestream

  • Satisfaction
    1.9 stars
  • Customer Service
    1.9 stars
  • Speed
    2.2 stars
  • Reliability
    2.2 stars

Based on 127 customer ratings since 2020-05-19 (Show all time ratings)

Visit Onestream   Read our Onestream buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

102 Customer Reviews over 3 pages

  • Reviewer
    Location
    Bath
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    Comments
    The worst WiFi I have ever had, my biggest regret was moving from Sky. I have complained and was told by Onestream that at the router they comply with speed.
    So WiFi must be due to cheap or poor router as this hasn't happened before.

    DO NOT USE ONESTREAM.
  • Reviewer
    Location
    Reviewing
    Onestream
    Date
    Comments
    A tin can and a length of string, that's basically what your paying for if you go with this so called broadband provider. Was told that their service would have a minimum speed of 49mbps, however running speed tests at various times of the day more often than not the speeds are way below this so much for the 55-76mbps that I'm paying for. Have had these as my ISP for about 5 weeks and pretty much everyday I have had some sort of issue with the service from speeds slower than they should be to the connection randomly cutting off. And yet the so called customer service team can do nothing other than blame you the customer for their issues because and I quote ''everything is fine on our end'' and yet I can't connect either via WiFi or an ethernet connection. Up to this point after me telling them the constant problems, not to mention that I'm currently on router number 3 and still having problems but theirs nothing wrong with their stuff and it's my equipment such as my computers, tablets and so on that have suddenly developed the same fault both wired and wireless. Also if for some mad idea you decide to go to this provider make sure you check your direct debit as I've had one set up by these for a fortnightly amount of £22.50, and I would hazard a guess that majority of you reading this would have seen their adverts quoting this price not £45.
    So just so summerise,
  • Reviewer
    Location
    Peterborough PE1
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst experience ever!
    For starters, never even got connected to this so called "Broadband". Never received their broadband package with modem etc. , They booked engineer to visit my property to install their services, he didn't showed up. When i tried to cancel my order, they put me on 72hours waiting list, 7 days passed, still no news about getting my money back. Online Chat operators are useless AF. They are cheap for a reason. Don't go near them.
  • Reviewer
    Location
    UK
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      4 stars
    Comments
    The fact that the company charge £10 for a late payment, which I've attempted to resolve the same day I received the text notification, is poor form. A fine of this type only serves to punish further customers who are likely already struggling financially, and there are apparently no grounds for appeal. I know this is a typical aggravated customer catchphrase but this, for me, is enough to mean that I'll be leaving Onestream as soon as I'm out of contract, and I'll be spreading reviews to ensure other potential customers know about this slithery policy. This is absolutely not the time or the climate to be issuing fines; people are struggling, and the higher-ups in this company don't have an ounce of humanity between the lot of them, it seems. The shareholders and CEOs might walk past a £10 note in the street but for me and a lot of customers, that's shopping for the week, or public transport for a few days. I'm incredibly disappointed, and quite hurt.
  • Reviewer
    Location
    Bristol
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    In only 2 months with Onestream, they have:

    Failed to cancel my previous broadband provider contract.
    Claimed I had cancelled the contract and demanded their router back (before it was received).
    Sent a wi-fi router based on 2009 technology, delivering a far slower connection than the line.
    Dropped service directly before a bank holiday weekend, with no support available.
    Not responded to support calls - mailbox full.
    Live chat support refused to even diagnose the problem unless I accept a £120 engineer callout charge.
    Threatened me with a £370 cancellation charge.
    Not responded to complaints calls - their advertised number is just static.
    Not responded to complaints emails - auto-acknowledgement only.

    Avoid like the plague.
  • Reviewer
    Location
    Telford,. Shropshire
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Utterly dire service. Like a similar reviewer we switched from sky as service was apparently cheaper yet faster- they mistakenly activated internet at my old address which was a fault they recognised themselves so we promptly got onto customer service who said they'd get it sorted in 14 days. I asked for an email to confirm what was said & they obliged. One month later no email, no internet and neither my partner (NHS employee) or myself can work from home. I should say I have been onto online customer service many times and their recommendations never work. Huge mistake, thoroughly regret trying to save a few pounds. Honestly, avoid them.
  • Reviewer
    Location
    Selby, United Kingdom
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I was with Sky for an 18-month contract with no issues. When it was time to renew, I came across Onestream and noticed it was dramatically cheaper. I thought since it's the same line, then I'd save some money and signed up with them. This was a major mistake...

    Since we've had the line, there has been around a 50% chance that at specifically 8:20 PM every day, the internet will FULLY RESTART and be unusable for 5 mins each time; this gets frustrating went you are in calls trying to work with people.

    Recently things have gotten worse where we will get intermittent packet loss over the day. This causes you and others to break up and not be able to hear each other when in Zoom calls etc.

    I attempted to contact their support team, who ran a single line test, and because nothing was wrong specifically at that time, they just tried to get rid of me by telling me it's probably weak WiFi.....? The whole house is cabled, and I never mentioned using WiFi; it was just a weak attempt to get rid of me.

    I tried to re-explain again that the packet loss is intermittent and not always there - but they refused to accept any reports or escalate the issues telling me it would be £400 if I wanted to cancel today.

    AVOID AT ALL COSTS! No actual support is given if you have a problem.
  • Reviewer
    Location
    SW19
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Since switching to Onestream, have had very low speeds at 300 kpbs vs guaranteed 38 Mbps. Limited chat time until 17.30. Customer service insufficient. They have not provided a solution yet, other than offering that I pay another £39 for a better wirless router (which apparently is at a discounted price). Cannot recommend Onestream, go with an established provider.
  • Reviewer
    Location
    Glasgow
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Tried to cancel been told it will take 30 days to cancel even though spoken to bt and they said they can take over the line in 2 weeks,constant lies!!!! Reported now to financial ombudsman and ofcom bunch of conmen!!!!
    Still no internet,still no answers, honestly this company got the nerve to keep adding fake reviews, please stop it it's embarrassing

    Well I would like to say it is not a good start to joining these jokers, firstly had to chase up my router, as no email, of any kind to let me know I even had a contract with them, cannot get through to there online chat keeps crashing,got through eventually on the phone. Eventually got a email stating I'm going live on the 14/04/2021, which is fine, that day came and passed then was told the 19th, that date came and passed,
    Now they're blaming openreach saying a delay on the line, cannot give me a date, on when my internet is going live. Please don't waste your time with them giving them one day as I know for definite that I'll be calling them and hoping I get through to cancel my contract, appalling service
  • Reviewer
    Location
    Sandbach
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Returned to Onestream after being with the Post Office on a wet piece of string. Onestream service is superb.
    Spoke to Matthew who dealt with my requirement to return to Onestream Fibre. Very professional and helpful. Highly recommended.
  • Reviewer
    Location
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    this compony is a joke bills always wrong sales team will tell you they guaranteed your speed you will get less then half the speed they just say only if you ues a eartnet cabble but tell you this do not bother whith live chat it will take a week for them to anwer custermer service is worse then talktalk and that takes some beating do not go whith this compony they will treat you like dirt
  • Reviewer
    Location
    Guildford
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid at all cost. Really, please do not use Onestream.
    They failed to connect our broadband for two whole weeks. we had already left trusty Plusnet, which was a big mistake. It was so stressful with school, college and work. Onestream utterly disappointed us and made all sorts of excuses.
    The way they restrict customer service through a never available chat is shady. Also, every answer is scripted and you are never sure what is happening.
    We cancelled within two week period and they STILL CHARGED us for the full first month despite not having a single byte transfer through their servers.
    It is now over three months later and NO REFUND.
    It does not matter how many "agents" you "chat" with, they could not care less.
    To top this they are NOW THREATING to charge us for a router that has long since been returned.
    So please, I beg you not even think about going on the journey of pain and more pain that is Onestream.
  • Reviewer
    Location
    Devon
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I was supposed to have gone live with them last Wednesday 3rd of April phoned them up to be told I would be connected by midnight, it didn't happen, then they blamed BT for there engineers not fixing it, it is now Saturday an still not fixed, you can never get anyone to talk to so I tried live chat and got through to a man called TOM but as soon as he realised I was complaining he cancelled the chat and hung up. Disgraceful behaviour.
  • Reviewer
    Location
    Dundee
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    My line was taken away from me without my permission and OneStream says this was by BT while BT has no record of this, so OneStream tried forcing me to pay £30 to get the line back or the early cancelation fee because they made a mistake, it took weeks for them too say I can have my internet back without the extra fee, it was supposed to take 14 days but after 14 days there was still nothing, contacted them again and was told this would take ANOTHER 14 days meaning I will be 40 days out of internet for absolutely no reason, you can see why they have such bad ratings, I will be changing providers the exact day that my contract is done.
  • Reviewer
    Location
    Devon
    Reviewing
    Onestream
    Date
    Comments
    Just joined onestream after having broadband from the post office which was rubbish, so signed up to fibre broadband with onestream a month ago was supposed to go live on the 7th of April, did not happen by 3pm so rang them to which I was told it could take until midnight fare enough so waited until 11am next day still not connected so rang again to be told the engineer had not connected me and could take up to 72 hours to fix, seems to me I have left one rubbish company for another, a quick tip to anyone trying to ring any broadband company pretend you are a new customer wanting broadband you will get through quicker.
  • Reviewer
    Location
    Penrith
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Like the chap below, I just want to thank everyone who has taken the time to give a detailed insight into how atrocious this company really is. I was seriously considering changing to them. Think I'll now put up with EE for another 18 months. Thanks all!
  • Reviewer
    Location
    London
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Since signing up with One Stream last September 2020 I have had nothing but trouble with them taking payments from my direct debit set up with my bank my contract is for £20 99 per month for one year but I get charged £30 98 they say it’s for late payments how can that be when it’s been set up they have even asked me to make payments over the phone wish I had never gone with them bad mistake
  • Reviewer
    Location
    WATFORD
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Ever since setting up my account with them they have overcharged me. This month they advised me my direct debit had failed and so I rang up to sort this out. They took a payment from my debit card and also took the direct debit. Contacted them regarding the overcharges and the double payment and they refused to refund. The service isn't even that great - very patchy.
  • Reviewer
    Location
    England
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    To appreciate how genuinely bad Onestream are here is just one email in a string of communications between us:

    Written 25th March 2021:

    Yes, I do want a call tomorrow please.

    I do not accept your point of view. I am concerned by constant errors and poor service, and I don't appreciate your prior or latest written response:

    "...there isn’t anything else I can advise on. We’ve spotted an overcharge and have remedied it"

    Perhaps you could contemplate how poorly this, and your previous unclear written statement, appear to a customer.

    The fact is we've not been with you very long, but face yet another charging error. I am deeply concerned by the bills we've received to date all being massively over prior contractual cost expectations.

    As a result we have no idea how much we've actually spent per month to date. I have no visibility of the amounts of various refunds or dates of refunds being applied. I cannot assess whether credits have been applied correctly. I have no idea how much my monthly bill run-rate is or forecast what it will be. I'm frustrated by the contract tariff vs. actual costs and cannot easily audit cost variances to date; The billing errors, credits applied, numerous amendments, poor visibility of transaction dates, with no clarity of refunds, all add to the general chaos surrounding Onestream.

    In addition we've had to buy a BT home hub system to boast the WiFi signal because Onestream is the weakest home WiFi we've ever had.

    We can't get the usual caller display we've consistently had with other suppliers. We don't have a phone messaging system which has been free with every other supplier.

    I bought this service based on perceived lower costs yet in reality this is the most expensive and troublesome phone-wifi package we've ever had. That shocks me.

    To frustrate matters even further, the Onestream communication lines are a disgrace; the chat system is unresponsive and you don't take phone calls. I am solely reliant on this cumbersome email method.

    Genuinely I'm counting the days to being able to switch suppliers.

    In summary, Onestream has not provided a good technical service on any level to date. It's proving far more expensive than anticipated with excessive billing errors. Onestream customer services is not fit for purpose by any standards.

    So, yes please, I would like a call tomorrow.

    The agenda should include, but not be limited to the following:

    1. I'd like to explain my frustration your response caused and reiterate how bad it is to be one of your customers.

    2. I want a full explanation of our billing, credits, and refunds in total to date.

    3. I want a financial billing summary sent to us. Our business accountant can then confirm there is no mis-charging, that refunds and credits have been applied correctly and physically recieved to ensure there is no potential for fraud.

    I look forward to speaking with you and hope you can approach the call with an appreciation of how frustrating it is to deal with Onestream.

    Yours sincerely
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Keep well away from this lot!!!!

    I signed up for this lot but after reading reviews I cancelled. Nevertheless a router was posted to me. After speaking to a live chat member, I was told to send it back with the courier when it arrived.
    On 26 Feb I received an email asking for the router to be returned. I told them I had sent it back. On 19 March I received another email asking for the router to be sent back with a threat of charging me £52 if it was not returned. I have sent another email to them.
  • Reviewer
    Location
    Isle of wight
    Reviewing
    Onestream
    Date
    Comments
    Cannot recommend.... Overcharging on direct debits.... Can never get through to anyone on the phone, emails go unanswered, nightmare start to finish
  • Reviewer
    Location
    Caerphilly
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Within 3 days of joining Onestream, I knew I'd made a bad decision. Connection was intermittent and speeds were dire. Customer support is poor as only live chat is available. Fortunately, I raised a complaint within the 14 day period and they allowed me to leave free of any penalty charge. My advice to anyone thinking about signing up to Onestream would be to think again. I've been with Sky, Plusnet and EE previously but I've never experienced anything like the issues that I have with Onestream. Go elsewhere and learn from my mistake.
  • Reviewer
    Location
    Swansea
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Pretty hopeless on all accounts as far as broadband provider goes. An intermittent service, no ability to talk to anybody apart from over live chat. When you do eventually get through on live chat they don't seem to be able to fix the problem, or just deny there is a problem. The router they provide as part of the service seems pretty hopeless too. All in all avoid like the plague!
  • Reviewer
    Location
    London
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Their website mentions no in-contract price hikes and it is a complete lie. We were on a £17.99 12 months contract and it went up to £30.98 within months. They are thieves...
    I couldn't even believe they get away with stuff like that
  • Reviewer
    Location
    Staffs
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Exceptionally terrible. I've been waiting 2 months for a service from them and they give me nothing but empty excuses time and again. Each time they promise they are doing everything they can, and week after week they do nothing. A truly useless bunch of wastrels. Avoid like the plague if you value your time.
  • Reviewer
    Location
    Darlington
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID!!!!
    I am finally able to get on my computer and write this review......that's because today I finally left this god awful company and my old provider took over my connection. I have never experienced such dreadful service.
    NO phone contact
    Online chat was hit and miss.
    First 4 days were fabulous then it just went off and could not reach anyone. I never knew when i was going to be able to connect and work from home. They close at 5.30pm Mon-Fri and closed over the weekend - ZERO Help during that time, well zero help during office hours either! Could never reach anyone by phone, no reply to messages for call back. When i finally did get a call it was to ask "if they could sort this today would i consider staying with them" HA! I had been struggling with them for TWO WEEKS - 2 weeks it took them to try and rectify this and that was also a week after i submitted my cancellation form (from work as i had no internet at home)
    Absolute Joke of a company and Zero customer service!!
    AVOID AVOID AVOID at all costs!!!!!
  • Reviewer
    Location
    Bexley, London
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I placed an order for broadband and all I ever was an emil acknowledging the order. There was no router delivery and I could not speak to anyone in order to resolve the matter. In the end I had to go through my bank to get a refund of the initial payment. AVOID THIS COMPANY LIKE COVID19!
  • Reviewer
    Location
    West Berkshire
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Completely unreliable internet from Onestream. I purchased ultra fast fibre deal which went live on 15/01/2021 but it’s not working at all with Zoom or Teams on which I do majority of my work. I have to use my 3 mobile hotspot instead. I did troubleshooting in vain.
    I called and emailed Onestream several times and no response. I asked to cancel but nothing, and the fee still gets deducted. Will contact my bank now to block further payment.
  • Reviewer
    Location
    Denny
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    Comments
    Avoid these people seriously service is non existent. They need to be held to account.
  • Reviewer
    Location
    BATH
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    Comments
    Avoid this company unless you want to lose your internet connection and not be able to contact anyone to rectify the situation. This company should not be trading!!
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    I'm reasonably happy with the connection I've experienced so far. Nice and fast, and the package was discounted when I started so very cheap.
    Customer service is varied; I gave one rep a 5 star review he absolutely deserved, but I had others I'd happily drown for the good of humanity, including an email from a snarky manager.
    Be aware they ship routers with outdated firmware from 2018 when there were serious issues with the FBI and Avast flagging known DDoS and Cryptohacking attacks; Avast Threat Landscape Report 2020 expected increases in these and there is evidence of personal data being grabbed when going through comprimised routers.
    The Technicolour router they supplied me has no auto-firmware update meaning that security patches are not updated. They currently have no services for customers to download firmware updates and I have asked for this security concern to be escalated.
    In fairness, they are NOT the only ISP who does this, and I have confidence that they will address this glaring issue promptly to demonstrate a leading role among ISP's.

    tl;dr Reset the chat if you're landed with a dork and try again; excellent speed; wave their failings publically and watch them shine; learn internet security, it's YOUR responsibility too.
  • Reviewer
    Location
    Manchester
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Shocking service. Should have gone live last week, but still haven't received router. They are completely uncontactable - don't answer their phones, respond to emails or engage on their web chat. Avoid at all costs!
  • Reviewer
    Location
    London
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID - raise prices mid-contract without any notice and then charge you extortionate amounts to leave, citing some lost line in the small print of that contract they know people don’t read. Extortion and corporate greed at its finest. Not to mention constant issues with broadband cutting out and a non-existent customer service (until they want money from you!!)
  • Reviewer
    Location
    Spalding
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    BEFORE reading comments here, I placed my first order for 18mth service on DEC 28th. go-live date was stated as 13th Jan, today. I've had no further updates, router etc since that first "order confirmed" email!
    I've tried contacting the company by ALL available methods - phone, email, online chat. Never got a reply on the phone - only "hold" music. No reply to emails. Started a online chat with Dan K. The moment I mentioned my order number he was gone!! Seriously what sort of clowns are running this so-called business. Next stop the ombudsman.........
  • Reviewer
    Location
    wokingham
    Reviewing
    Onestream
    Date
    Comments
    Order online, pathetic customer service , there telephone line never connects. What ever discussed on the chat make no sense. They are not able to cope the higher demand of customer. stay away with them. although they are cheaper but worst is all other expect.
  • Reviewer
    Location
    Alton
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Appalling service - avoid at all costs . We cancelled our autistic daughter’s contract when we moved her out of her property . We paid fully - Oct payment made in nov , nov payment made in dec - she vacated the property nov 21st .
    Onestream then deemed it appropriate to send our daughter emails chasing her for further payment which they said was in arrears , causing unnecessary stress and anxiety . We contacted them and explained that we had paid in full , only to be told it takes up to 30 days for them to process and so we were liable to pay for a service we did not use in a property vacated , because their process is slow ! It begs belief how this company is still operating, especially at a time when people of sound mind aswell as those with specific conditions and mental health issues, are struggling to cope . At no point did anyone from Onestream advise our daughter of this “so called “ 30 day process until we queried their tactics . Suffice to say we paid the £40.37 ... does that mean they win with their tactics .... not if everyone avoids them at all costs ,please read before being fooled by their “best price “ message, you will pay for the poor decision in the long run
  • Reviewer
    Location
    Alton
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Appalling service - avoid at all costs . We cancelled our autistic daughter’s contract when we moved her out of her property . We paid fully - Oct payment made in nov , nov payment made in dec - she vacated the property nov 21st .
    Onestream then deemed it appropriate to send our daughter emails chasing her for further payment which they said was in arrears , causing unnecessary stress and anxiety . We contacted them and explained that we had paid in full , only to be told it takes up to 30 days for them to process and so we were liable to pay for a service we did not use in a property vacated , because their process is slow ! It begs belief how this company is still operating, especially at a time when people of sound mind aswell as those with specific conditions and mental health issues, are struggling to cope . At no point did anyone from Onestream advise our daughter of this “so called “ 30 day process until we queried their tactics . Suffice to say we paid the £40.37 ... does that mean they win with their tactics .... not if everyone avoids them at all costs ,please read before being fooled by their “best price “ message, you will pay for the poor decision in the long run
  • Reviewer
    Location
    Leeds
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Just wanted to leave a quick note to thank all the people who have reviewed this company and left the negative reviews. I’m glad I did my research before almost signing up. Seems like I dodged a bullet! So these reviews definitely make a difference! Thanks for the heads up.
  • Reviewer
    Location
    Rochester, Hoo
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Please people do not sign up with these pirates service is useless customer service is useless they refuse to resolve issues but are happy to continue to taake money from you. I am in the process of getting rid of these mugs and jump to another provider, If you sign with these you will wish you had not. They totally refuse to accept faults
  • Reviewer
    Location
    Southampton
    Reviewing
    Onestream
    Date
    Comments
    If I could give 0 stars, I would. Shocking service as their phone lines are not up and running due to Covid and everything is done over chat. No one speaks to anyone so when we were told we'd have a new router in 2 days, it wasn't actioned with anyone else. Had to follow up 5 times and by the last time we were told the action was then cancelled by the technical team because we were deemed to have no problem (sure, internet dropping to 0mbps every 30 mins is no problem!!)
    We were sold an upgrade in March at £27 a month for superfast broadband and told we could discuss cancelling after 6 months. We tried and were told we couldn't do it
    The price increased to £39 in August and we had no letter confirming. When challenging this they said that they didn't have to show us proof of postage in line with Ofcom.
    We now have to pay off the remaining balance when we move in January for an absolutely terrible service - both customer service and internet service.
    If you're thinking about a cheap provider, I'd go with anyone else as I promise you - the prices are too good to be true.

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