Onestream Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Onestream.

Overall Customer Ratings for Onestream

  • Satisfaction
    1.8 stars
  • Customer Service
    2 stars
  • Speed
    2.1 stars
  • Reliability
    1.9 stars

Based on 30 customer ratings since 2019-05-23

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

11 Customer Reviews for Onestream

Reviewer Location Reviewing Date Ratings
terrible. poor broadband speed. awful communication.
charged when i shouldnt have been.
find another provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
devon Onestream  
Never write reviews for anything but this is terrible. Everything from the router, the connection, the customer service. Literally can not find one good thing to say about it. Please do not get this broadband
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newton-le-Willows Onestream  
Got phone installed but haven’t had broadband working at all since I moved over a month ago. Useless trying to call customer services as after waiting 15 minutes each time I gave up, they don’t reply to emails either. Installation charges are a rip off for a service that doesn’t work. Service and communication for a communications company are shockingly bad. Switched to another provider with no set up costs. Avoid onestream like the plague!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Girvan Onestream  
I joined after being with Sky on 15.10.19. The broadband speed is horrendous and if you cancel within the 14 day cooling off period, you have to pay out of your own pocket to return the router that i paid £10 for. DO NOT use this provider, strike a deal with your current provider rather than jump ship for what seems like a good deal. it is CRAP.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
nottingham Onestream  
Faultless transition from Vodafone but no communication via email wont answer the phone, the broadband is ok but the router is rubbish so terrible wifi now in the house, seems to have a password on the router so I cannot copy the profile and use a better one. To say the router is 'super duper' is a lie it's the cheapest one availible. Shame on you. Especially charging 9.99 for it probably cost less than that.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Surrey Onestream  
I cannot emphasize enough how much of a bad idea getting internet from Onestream is. We were without internet for over a month. Got the router and followed the instructions but there was no internet. Called customer service several times to try and fix it but nothing they suggested worked. Also their lines are only open on weekdays until 5:30pm and average hold time was about 40 minutes. Had to give up in the end and go with another provider. Absolutely ridiculous, seriously do yourself a favour and not waste your time and money with these clowns.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bath Onestream  
Internet went off Friday evening. Onestream do not offer support at night or on the weekend. If I had known this I would of never signed up. As of now it has been four days and still no internet
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
South east Onestream  
Absolute rubbish. 15 days without Internet or phone. Don't ring back when they say they will. Ignore emails and never reply, as they have so many, I was told. I hazard a guess at complaints being made. Avoid at all costs, burn your money its less stressful than getting a refund from them. Ofcom here we come!
Doncaster Onestream  
Do not sign up to this provider.

The router arrived a lot later than promised. When it did arrive it didn't work and after eventually getting hold of one of the advisors, was sent a guide which didn't remedy the problem.

Two weeks after I was promised to be connected I was told the router was faulty and I needed a member of their technical team to call me. This again didn't remedy the problem. After many attempts to phone them I decided to cancel my subscription. I was told a member of accounts would email to offer a refund, however this still hasn't happened and I cannot get in contact with them. I was 30 mins on the phone to them in one instance and nobody answered. I have sent numerous emails and received no reply. Terrible service !
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Woolwich Onestream  
Promised 42Mb/s when ordered. Only getting half that. Must do better Onestream!!!
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    4 stars
North Lancs Onestream  
This review is for ONESTREAM broadband who have done everything they can to NOT supply with broadband for £9.99.
As my speeds here are slow, nobody's fault, bar BT's for aged/aging line, (60ish years they say) overhead fibre in place but BT don't know when it will go live! i go for the cheapest i can find on a 12 month contract. I was and still am with John Lewis, brilliant service, but contract ending the 4th December and going up to £26.99 from 18.00, so started looking. ONESTREAM £9.99 black friday deal! cheapest by £6 a month next to the Post Office at £15.90.
Filled in the boxes, GOT IT! Text say welcome and connection under way. Took £9.99 delivery, and then £9.99 for 1st month, sat back and waited, nothing.gave it 10 days and called, "oh sorry, your current provider will not release the line and number" well the contract's up in 2 days and they know i'm looking to move say's i."we will request the change again" says he.
4 days later, email from ONESTREAM "your speeds are so poor our systems cannot function correctly to supply you standard broadband, but we can supply a boosted speed for £26.99! (not fibre, no mention of fibre) if not you will be refunded" still waiting for me refunds!!
Stayed with John Lewis for £20 for 12 months. Another email just arrived from ONESTREAM "oh no, our broadband doesn't reach as far as you live so we can't complete your order"!!!
They can't even lie consistently.
I'd stay well away folks.
JOHN LEWIS BROADBAND BRILLIANT.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Onestream  

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Onestream are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Onestream.

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