445 Customer Reviews over 45 pages
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- Location
- West midlands
- Reviewing
- Onestream
- Date
- 2020-01-27
- Comments
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Avoid avoid avoid! Been passed from pilar to post. Spoke to nearly all the staff at the customer services department and none could come up with a reason why they haven’t been connected the internet in over a month. They still had the cheek to charge me even though I was promised I wouldn’t have to pay. Even now I’m sitting here without any internet a months and a half later. Worst company ever. I’ve cancelled my contract and gone elsewhere. Complete waste of time.
- Location
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- Location
- Dewsbury
- Reviewing
- Onestream
- Date
- 2020-01-22
- Comments
-
Worst company ever, never ever join, i made mistake of not reading reviews
- Location
-
- Location
- Takeley
- Reviewing
- Onestream
- Date
- 2020-01-22
- Comments
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Shocking and Diabolic. I can't believe a company like this is allowed to operate. I run a business and had no phone or broadband for over 8 days. Customer service is disgusting and have still heard nothing after complaining 2 months ago. Avoid at all costs!!
- Location
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- Location
- shropshire
- Reviewing
- Onestream
- Date
- 2020-01-08
- Comments
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the worst switch we ever made at best you don't get stated speeds with constantly cutting off and rebooting of the hub some days it becomes unusable. it may be cheap but so isn't worth the months of phone calles to no avail and no fix or refund offered, even when they said we won't charge you for periods of slow speed or disconnections they still take there money. avoid this company at all costs!!!
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2020-01-06
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2019-12-17
- Comments
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The WORST internet provider ever !!
Their internet is absolutely TRASH, Customer Service TRASH, STAY WELL AWAY.
I've called and emailed numerous times as the internet is so bad you can only use one device- as in phone/ tv/ laptop at a time- and its ALWAYS buffering.
I've called numerous times, been on hold for over an hour many times, been promised call backs, wifi extenders to be provided and claimed to be posted out, internet speeds to be tested with investigations on how to improve the service- absolutely NO response or results that result in better internet or customer service.
I've spoken to Dan Kelly, Darren, Abi, Connor, Darren, Blake after waiting on hold for hours combined with no response to phone calls or emails.
I have sky and I can't even use all the services as the internet is so weak it won't even recognise it on the box.
I am at my wits end with them
I'm stuck in contract I want out it at this point as the service and customer service is abysmal.
Save yourself the headache, the blood pressure and run when you see them. RUN AWAY FROM THE DEVIL HIMSELF.
- Location
-
- Location
- Croydon
- Reviewing
- Onestream
- Date
- 2019-12-09
- Location
-
- Location
- MIDDLESBROUGH
- Reviewing
- Onestream
- Date
- 2019-12-03
- Comments
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I tested by speed and got 0.3 i cant access a lot of things as my net slows or freezes or just stops.Customer services stop at 5:30pm when most people get home and switch on,got a problem? sorry were closed!I have lost customers and sleep because of onestreams poor service....my advice avoid,they promised faster for less instead i just got less i had no problem with my old provider! so its not the line they are capping speed i think.Take a pic of the speed test and send it to us she said,my old provider would do a speed test from their end! how low tech are they? be warned and avoid Onestream i wish i did!
- Location
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- Location
- East Sussex
- Reviewing
- Onestream
- Date
- 2019-11-30
- Location
-
- Location
- Bonnybridge
- Reviewing
- Onestream
- Date
- 2019-11-27
- Comments
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When I moved house they could not provide broadband in the new location. They then said they would cancel my contract due to this.
A month later they charged me again so i phoned them, eventually getting through and spoke to someone else who said they'd cancel it again for me and refund the extra charges.
Now the next month there is no sign of my refund and they have just billed me again claiming that my contract was never cancelled. This is three times I have had confirmation of it being cancelled and still been charged.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Onestream are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Onestream.