1,366 Customer Reviews over 35 pages
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- Location
- tyne and wear
- Reviewing
- Post Office
- Date
- 2015-08-09
- Comments
-
with the worst reliability (mine goes off every hour for ten minutes at a time), and customer service straight from hell , advisers are stupid and dishonest
I only stay with these clowns because the others are just as bad.
But you dont have too
AVOID THE POST OFFICE
- Location
-
- Location
- Essex
- Reviewing
- Post Office
- Date
- 2015-08-05
- Comments
-
I hadn't actually signed up for PO Broadband, and having read this I am not going to - I was desperate to leave TalkTalk, no technical problems (fortunately) though I dread to think what it might be like as TT were a nightmare when my elderly mother moved, and also when we changed BB provider from TT at work.
- Location
-
- Location
- Wales
- Reviewing
- Post Office
- Date
- 2015-08-02
- Comments
-
The speed is fine. It just disconnects mutliple times a day every day. Even bought my own new router and it still disconnects. Customer support is next to useless just reading useless questions off a screen. Avoid at all costs. You get what you pay for.
- Location
-
- Location
- Somerset
- Reviewing
- Post Office
- Date
- 2015-07-30
- Comments
-
Zero stars not possible ? Just signed up with BT two days ago which is more expensive and poor CS reviews but I CANNOT put up with the PO any more. Phone fine, it's all broadband issues - the speeds are terrible ie 0.2 upload, 0.05 download. And you get no joy from the 'technical' dept who give a different story every time you speak to a different person - line tests not done, call backs not made, speed tests not 'on system', e-mails not received .... on and on. Anything to get rid of you and not admit they can't supply reliable broadband anymore. I've had enough and jumped ship. If this comment helps anyone thinking of using them, decide not to - I've helped.
- Location
-
- Location
- CARDIFF
- Reviewing
- Post Office
- Date
- 2015-07-24
- Comments
-
I am absolutely incensed with the dreadful, dreadful so called service this bunch of lying thieves profess to offer. They have got to be about the worst customer service I've ever experienced in my life! Their so called support is an absolutely non existent joke (but I'm not laughing) it is shocking they are actually allowed to trade at all. And they took almost £200 out of my account with no pre warning invoice or notification whatsoever for a so called service they never even gave me!! Unbelievable, stay well clear folks!
- Location
-
- Location
- Walthamstow
- Reviewing
- Post Office
- Date
- 2015-07-24
- Comments
-
The worst customer service that you will ever receive. Do not touch this company. Had broadband cancel it because it was too slow and you could never get support. Kept my phone biggest mistake. Customer service staff do not take notes, Do not return calls are rude and impolite. Managers do not call you back. Do not touch this company worst decision you will make.
- Location
-
- Location
- Newcastle
- Reviewing
- Post Office
- Date
- 2015-07-15
- Comments
-
A truly disgusting service. Not only do they insist upon moronic CUSTOMER based "line-tests" when a problem arises, but their so called "engineers" seem to be non-existent. DO NOT be fooled by these under qualified "customer service members", internet drop outs as frequent as 18 times an hour ARE NOT common place on all broadband networks. Awful excuses to cover up an awful service. Would give 0/5 if it were possible.
- Location
-
- Location
- Gloucester
- Reviewing
- Post Office
- Date
- 2015-07-05
- Comments
-
The constant failures and shutdowns with your broadband are the main reason for my very low rating. I have never had this experience with any other company.
I am indeed surprised that your company still holds a licence to continue to run a broadband. The constant breakdowns and continuous apologies to those of us who are still hanging on in the hope everything will soon be sorted is wearing me and I am sure the few remaking customers down. You must surely realise that if the shutdowns continue it may be better for all, Customers and the Post Office to discontinue with Broadband completely.
- Location
-
- Location
- Sunderland
- Reviewing
- Post Office
- Date
- 2015-06-30
- Comments
-
Had Broadband installed for a year. Never worked correctly since installed, keeps dropping out daily. Made between 20-30 calls to technical support to get it sorted to no avail. I was told it is normal and acceptable for broadband connection to drop out.
I eventually got fed up with the terrible service offered and asked to leave. No apology or attempt to keep me was offered by their customer retentions team. I was only told to sign up with another provider. Unbelievable!!
I have never had such poor service by any company.
I URGE ANYONE WISHING TO SWITCH PROVIDER TO KEEP WELL CLEAR OF THE POST OFFICE!!
- Location
-
- Location
- Cornwall
- Reviewing
- Post Office
- Date
- 2015-06-29
- Comments
-
Surely the worst customer service, the worst reliability, the worst speed ? I could write pages on the problems we've had e.g sent the wrong type of engineer 3 times running, despite promising to send the correct one each time.
- Location
-
- Location
- Cornwall
- Reviewing
- Post Office
- Date
- 2015-06-27
- Comments
-
Shockingly incompetent. Months of grief trying to get the service working. 1 star is 1 star too many.
- Location
-
- Location
- Darlington
- Reviewing
- Post Office
- Date
- 2015-06-26
- Comments
-
I am extremely happy with my service from the post office the speeds aren't the best out there but I am able to use my xbox online with no problems and streaming netflix and youtube is perfect. The downloads stick at about 780mb a second but I'm happy with that whereas other people giving low ratings might not be I'm not speed obsessed as long as my gaming works and streaming I tend to be happy and all that has worked since the day i installed my router untill now 6 months later not 1 problem
- Location
-
- Location
- Belfast
- Reviewing
- Post Office
- Date
- 2015-06-19
- Comments
-
Post Office broadband is without question the worst broadband there is. You can't even connect a games console to it and you can't stream video or music without it buffering for 20+ seconds every 3 seconds. Also their so called costumer service is nonexistent. It is a complete waste of money and there are now cheaper and far better internet service providers out there. Do not waste your money on this truly awful service.
- Location
-
- Location
- Weston-Super-Mare
- Reviewing
- Post Office
- Date
- 2015-06-19
- Comments
-
I have been with post office broadband for 6 months i have had problems but they have fixed my connection everytime i have rang them plus i pay by cash over post office counter this is great i hate direct debits most broadband have there ups and downs im sticking with post office as i know what i get
- Location
-
- Location
- UK
- Reviewing
- Post Office
- Date
- 2015-06-16
- Comments
-
Basic landline service, couldn't connect us -
My father's an 80 year old pensioner, with serious health issues. He was left without the ability to make out going calls for 3 weeks. Engineers on pre-arranged appointments failed to contact him directly. He cancelled plans and stayed in for these visits. Clueless support staff did not address any questions directly over the course of 12 phone calls (20 minutes each). As others have said, they give you the run-around. Automated checklists / troubleshooting scripts in the post did not address any issue at hand. An engineer was required, not time wasting letters. Finally, their insistence on customers to conduct their own 'line tests' using mobile phones, demonstrated utter incompetence and sheer unprofessionalism. How many pensioners favour smart-phones? Why should owning one be necessary, for this provider to be able diagnose faults on a service they are supposed to provide?! Other telecom companies manage connection hassle-free within an hour, the P.O failed after 3 weeks. Researching the P.O
online is revelatory, I'm glad I insisted he cancel the contract asap. Their customer care is truly abysmal and their service non-existent in our experience. Having an arrogant Nigerian on the other end of the line, a guy who could barely speak English properly, aggressively barking orders doesn't instil much confidence in a pensioner. Not good for any business providing coms service. Where ever you are NeWANAGU, thanks for aiding our decision... Please stay away from this provider folks.
- Location
-
- Location
- Fife
- Reviewing
- Post Office
- Date
- 2015-05-28
- Comments
-
terrible terrible terrible. shocking speed and shocking reliability. were off back to bt. initially good service and good with the phone lines. but broadband - minisully-narrow band more like.
- Location
-
- Location
- Warrington
- Reviewing
- Post Office
- Date
- 2015-05-26
- Comments
-
Please read this before you sign up to PO broadband. I wish i'd have read reviews before i did!
we all search for the best deal however on this occasion it didnt pay off. i have called several times complaining of slow speeds and poor connections. i get an average of 0.3 - 0.6mbps
i called once in the day time (a day off) and i got 1.8mbps
technical team told me there is not a problem with my line its because i use the internet at peak times, there is nothing they can do.i have 6 months of test data with low speeds that i am trying to use to get out of my contarct.
i would pay a few pounds more and go with a reliable provider, hopefully with fiberoptic and who doesnt heavily filter during peak times.
- Location
-
- Location
- Northampton
- Reviewing
- Post Office
- Date
- 2015-05-19
- Comments
-
The worst company i have ever delt with, customer service will not answer any questions when you dont agree with them. If you have a fault with your line you will pay £144 regardless if the fault is inside or outside of your property.
They are liers and a bunch of crooks.
Please do yourself a favour look elsewhere.
I never had broadband with these idiots.
- Location
-
- Location
- Devon
- Reviewing
- Post Office
- Date
- 2015-05-17
- Comments
-
I have been a Post Office Home Phone and Broadband customer for 5 years - the broadband has been unbelievebly slow but we put up with it because it was cheap. We recently lost all phone service so we called them - they said they'd send out an engineer (which they did) but neglected mention how much it would cost!!!! I was informed by the engineer that if they tried to chrge me to complain. Sure enough on my next bill was a charge for £144!!!! When I raised the query they said I had been informed of the cost when I called, which I hadn't because if they had told me it was going to cost that much I'd have cancelled the phone line as it was never used and we only had it out of habit! As I said we have been with them for 5 years never been late with a payment always abided by the term and conditions, and this is how they treat a good customer - by lying and ripping us off! STAY AWAY (sorry for the shouting but I wanted to make sure you heard me!) The way they treat their customers stinks and the way they talk to you on the phone is shameful - their customer 'service' providers are rude and the informatuion they give you is incorrect (and sometimes downright lies!). I don't care how cheap they are that level of service is not worth any financial saving.
- Location
-
- Location
- Norfolk
- Reviewing
- Post Office
- Date
- 2015-05-16
- Comments
-
Never ever ever go with the post office!!! We were with them for 8 months and could only use the Internet for about 1 month of the whole time!! Constantly cutting out, would not send an engineer to check the line!! Then told us that another company had taken over our line and charged us a cancellation fee!! Absolute joke. Now refusing to give me my Mac code, telling me we do not have one!!! Avoid at all costs.
- Location
-
- Location
- Fairford Gloucestershire
- Reviewing
- Post Office
- Date
- 2015-05-16
- Comments
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I had Post Office BB for 1 year and went for it because it was the cheapest deal at the time. The old adage 'you get what you pay for ' could not be truer. During the time I paid for this service I was NEVER able to use my smart TV functions and get catch up TV because the speed was so slow and all I experienced was buffering. I called PO technical department on numerous occaisions and each time after conducting 'tests' they told me they had fixed the problem. They even sent me a new router and again claimed to have fixed the problem and closed my case. The problem was never sorted and I was never able to use the services I had paid for. As soon as my contract was up I switched to BT and from day one I had a full uninterupted service and am now able to use all of my catchup and BT Sport services without any problems whatsoever. DO NOT BE TEMPTED BY THE CHEAPER PRICE; it's not worth it , total waste of money, time and effort!
- Location
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- Location
- devon
- Reviewing
- Post Office
- Date
- 2015-05-14
- Comments
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I never believed such a useless provider existed.Please pay a little more and get a decent provider.I had a fault since 11th December 2014.they promised a engineer and never sent one.The fault was repaired 2 weeks ago May 2015! ! ! They ordered 2 bills or legal action.£108 x 2 .They were rude on the phone.Now Im with BT and no problems at all.Router not going on and off 3 or 4 times every 5 minuets 80% of the time and thats when it was working at its best ! ! ! BAD BAD BAD.YOU HAVE BEEN WARNED. I am suing for the return of £108 x 2 bills and £500 comp...
- Location
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- Location
- London
- Reviewing
- Post Office
- Date
- 2015-05-05
- Comments
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This is the worse company you can switch your home phone and broadband, unfair people who talk to you as a customer service, they don't know how to manage, they don't care and respond about any thing.
I had a extremely bad experience .
- Location
-
- Location
- birmingham
- Reviewing
- Post Office
- Date
- 2015-04-29
- Location
-
- Location
- West Cumbria
- Reviewing
- Post Office
- Date
- 2015-04-29
- Comments
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Signed up after moving 7 months ago as TalkTalk who I was with refused to supply phone or broadband.
Their service is absolute rubbish, connection drop outs are common (my record being 64 in 24 hours) and the speed is never more than 2 Mbps and often under 1
Customer service is a joke - they promise to look into the problem and phone back but never do. There is a person called Giles (who may or may not exist) who I am always told is handling my problem. He has supposed to have been phoning me since 10th April. On Monday I threatened to cancel and was promised that it was 100% certain he would contact me before 5pm yesterday to tell me what was happening. I phoned at 5.05pm and cancelled - interestingly they were more than happy to cancel the early termination fee.
- Location
-
- Location
- birmingham
- Reviewing
- Post Office
- Date
- 2015-04-24
- Location
-
- Location
- wembley
- Reviewing
- Post Office
- Date
- 2015-04-19
- Comments
-
i so much regret for changing from sky to post office. Its too slow and the internet is not stable. most of the time it shows limited connectivity. i regret using it
- Location
-
- Location
- CARDIFF
- Reviewing
- Post Office
- Date
- 2015-04-14
- Comments
-
I used to be happy with post office until around a year ago then it was as if they just checked out and were replaced by robotic, uncaring, lazy, incompetent bunch of thieves! I am absolutely DISGUSTED at the way I have been treated as a customer on all fronts since they decided to nose dive to a deep cesspit with rock bottom service. My experience the last year has been a very negative one and I am still waiting to get to the bottom of the fault they charged me a colosssal amount for months ago without having fixed the problem or even telling me they were going to suddenly rob me out of my account!
AVOID AT ALL COSTS!
- Location
-
- Location
- Cambridgeshire
- Reviewing
- Post Office
- Date
- 2015-04-12
- Comments
-
Switched to Post Office and disappointed from the start. Broadband slower than old provider, but paperwork suggested this could be so at start.
To their credit they sent a BT engineer to check line and he changed box and filter. However this has not made much difference and when I complained again I was told speed depended on numbers using etc and dismissed by customers service very quickly. It's not worth trying to use my laptopn after 4pm. I've been to my daughter's, who is using BT and my laptop works fine, even with my grandson on his laptop and mobile phone in the same room. This proves to me that my lap is working ok. I use Microsoft defender and keep it up to date.
- Location
-
- Location
- SOUTH CUMBRIA
- Reviewing
- Post Office
- Date
- 2015-04-08
- Comments
-
had serious internet problems since November 21 st 2015+ 19 Engineers later & problem still not fixed by any means, seems to be a problem with the main exchange which the Post office are doing nothing about only sending out yet more Engineers which are not & can not sort the problem. we live in rural Country & I did or can now only attempt to work from home, we are now taking this further to the newspapers as it is getting far beyond a joke !!!
- Location
-
- Location
- SOUTH CUMBRIA
- Reviewing
- Post Office
- Date
- 2015-04-08
- Comments
-
had serious internet problems since November 21 st 2015+ 19 Engineers later & problem still not fixed by any means, seems to be a problem with the main exchange which the Post office are doing nothing about only sending out yet more Engineers which are not & can not sort the problem. we live in rural Country & I did or can now only attempt to work from home, we are now taking this further to the newspapers as it is getting far beyond a joke !!!
- Location
-
- Location
- caernarfon
- Reviewing
- Post Office
- Date
- 2015-04-03
- Comments
-
Since had broadband I've had nothing. Only problems with my phone I've always had called display .now red light comes on evertime and when someone phone me it does not register the phone number I've complent loads of time and fob me off by saying the problem is my phone I've had field engineers out saying nothing wrong at my side .and to top it all when I received my 3 month bill some one has cancelled my mobile saver and anytime calls to the expect me to pay the sum of £130 .I've reported it since 25th February and the still phone asking why I haven't paid the bill and the said it only take 2weeks to sort out .and another thing they haven't told customers that talk talk have taken post office over
- Location
-
- Location
- Sutherland
- Reviewing
- Post Office
- Date
- 2015-03-23
- Comments
-
Been with Post Office for 6 years. Until last year their service was fine. But since then it has deteriorated dramatically. Speeds are negligible - 0.2 mb/s for much of the time, sometimes even slower. Customer services often seem like a brick wall - I have the impression that their Call Centre staff are reading from a script rather than responding to what I have said.
- Location
-
- Location
- Fort william
- Reviewing
- Post Office
- Date
- 2015-03-18
- Location
-
- Location
- north west
- Reviewing
- Post Office
- Date
- 2015-03-18
- Comments
-
DO NOT UNDER ANY CIRCUMSTANCES GET YOUR BROADBAND FROM THE POST OFFICE THERE CUSTOMER SERVICE DEPT(IF YOU CAN CALL IT THAT) IS TERRIBLE.ITS LIKEE HAVING A CONVERSATION WITH A BRICK WALL.FULL OF TOTALLY RUDE INDIVIDUALS WHO ARE NOT AT ALL WILLING TO LOOK AT YOUR PROBLEM. The broadband was initially good to start with but then cheap router box decided i couldnt have wifi they then promised to send out me a new one within 7 working days i waited allmost 4 weeks for them then to say i needed to pick it up from post office. which was impossible for me to do due to work commitments.my mother waited at my home every day for nothing. i then changed to plusnnet and was told my final bill will be sent out 14 days after account was closed but they already refered me to a debt collection agency before they issued the bill.i also asked there customer service dept to speak to a team leader/manager on numerous occasions and was refused every single time.which makes me think the are all covering each others backside as service is beyond a joke.very embarrassing for a company as big as the post office and simply NOT GOOD ENOUGH.
- Location
-
- Location
- Isle of Sheppey
- Reviewing
- Post Office
- Date
- 2015-03-15
- Comments
-
Router is flimsy and cheap looking.
Stupidly opted for unlimited downloads and can't stream as signal so crap,may have to go back to BT.
- Location
-
- Location
- Cornwall
- Reviewing
- Post Office
- Date
- 2015-02-07
- Comments
-
I'm sorry I can't give NO stars. I've been a customer for years and they were good. However late last year (2014) something changed. Constant drop-outs, evening speeds below 1 and customer services who (when you can get through) blame you for the poor service. It must be your PC, your wires, something inferring with the router.
BT open-zone checked it out and there was no fault in my home, so I didn't have to pay the £140 as threatened. This is simply a capacity issue. The ISP market is designed to fail. Post Office rent the lines, servers, exchange capacity from BT - whose customers get a good speed, while PO customers get below 1.0. Anyone smell a rat.
There is some internal issue with the PO broadband at present and their customer service has now fallen to a level no money-paying customer should have to tolerate. So on balance, they used to be good, but now they are unable to provide a decent service - so for the avoidance of disappointment and stress - do not opt for Post office HomePhone and Broadband
- Location
-
- Location
- NP22 Tredegar
- Reviewing
- Post Office
- Date
- 2015-01-17
- Comments
-
Excellent price at 8pcm, plus 15 for line rental which is less than the line provider (BT) charges. Shows how much BT rip people off. Reliability is 100%, speed 6-8mb as I'm less than 1m from the exchange.
Package has got worse, as they've removed components such as free evening calls to landlines, free weekend calls to mobiles and some international numbers; they now sell this as a separate 5.75 add on, which is disappointing but at a total price of 28.75 would still be bearable, considering you're not financing a media scum mogul who (apparently) hacks murdered schoolgirls voicemails. And TalkTalk regularly have the worst customer service known, only rivalled by Orange & BT.
Post Office customer service is mostly good, although they did leave my 80 year old mother cut off for days, despite promising me that they'd get her reconnected within hours. That and the fact that they never even called me back to explain, when they'd promised to, means that they lose 2 stars and my respect. At least their customer service hasn't been relocated, a la Dyson/Orange/Sky, to a far flung place where you have problems understanding and being understood.
- Location
-
- Location
- hertfordshire
- Reviewing
- Post Office
- Date
- 2015-01-07
- Comments
-
unreliable and most the time very slow, cuts out at least twice a day and lately getting worse. starting to look around for better deals.
- Location
-
- Location
- Epsom
- Reviewing
- Post Office
- Date
- 2014-12-22
- Comments
-
Ok for basic service but dont expect any support.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.