Shell Energy Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Shell Energy.

Recent Customer Ratings for Shell Energy

  • Satisfaction
    1.6 stars
  • Customer Service
    1.7 stars
  • Speed
    1.7 stars
  • Reliability
    1.7 stars

Based on 287 customer ratings since 2023-04-27 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,452 Customer Reviews over 37 pages

  • Reviewer
    Location
    Worcester
    Reviewing
    Shell Energy
    Date
    Comments
    Shell is the worst company going for broadband. For months they kept sending my dad letters saying we hadn't paid but we had. The WiFi went down everyday, and it was so week it sometimes took days to download anything. One day our WiFi stopped working, it turned out they cut us off for no reason. They sent us a letter three weeks later to tell us they cut us off but it didn't explain why. We are now with a better company with a more powerful WiFi. Two maths later Shell are still calling my dad even though he has told them we are no longer with them but the idiots can't seem to get the message. DO NOT GO WITH SHELL ENERGY THEY ARE AN ABSOLUTE NIGHTMARE!!!.
  • Reviewer
    Location
    Stockport
    Reviewing
    Shell Energy
    Date
    Comments
    A total bag of excrement it has not given me anything near the speeds advertised it is always buffering and when I finally managed to contact their "Technical people" I was expected to monitor my broadband for 24 hours on the normal socket and then monitor it on the test socket for a further 24 hours and compare the two and give them the results.
    I would leave them now but am tied into a contract with exit penalties so what can I do?
  • Reviewer
    Location
    ammanford
    Reviewing
    Shell Energy
    Date
    Comments
    absolute shocking service call centres always long wait times broadband is useless and when you do finally get to speak to someone in customer service the attitude is shocking keep clear at all cost these reviews are genuine by everyone
  • Reviewer
    Location
    STEVENAGE
    Reviewing
    Shell Energy
    Date
    Comments
    The worst. Cut off again today by Eammon who couldn't be bothered to deal with my call. Third Complaint gone in because they can't be bothered to deal with the other two. More time wasted on the phone. Please avoid at all costs. PO were great:sold out to Shell who have been atrocious. It's not rocket science read the other reviews on here. Similar stories all over.
  • Reviewer
    Location
    London
    Reviewing
    Shell Energy
    Date
    Comments
    No stars.. as this is the worst broadband ever used and customer service is even worser as none of them are interested to solve your problem instead they transfer the call from one department to other and then just hang up.

    Please I request no one should choose shell as you can see the below reviews.. it is really the worst service you will ever get.
  • Reviewer
    Location
    West Midlands
    Reviewing
    Shell Energy
    Date
    Comments
    I got my broadband and it was advertised maximum speed 10 MB but I am I cannot get even one MB I called them and they say if I want to cancel I have to pay £115I cannot see the sample video on my Facebook my mobile Internet is much faster than their broadband they’re absolutely rubbish company and I advise do not go for shell broadband energy
    You are wasting your time and money and you’re absolutely liar
  • Reviewer
    Location
    Worcestershire
    Reviewing
    Shell Energy
    Date
    Comments
    Post office transferred me Shell Energy. Worst company ever. Please DO NOT JOIN!
    Won't create me an account. Cant see any details of contract etc. You CANNOT CONTACT THEM IN ANY WAY. No chat, calling is impossible and don't ever reply to emails. I pay £22.99 a month for fast broadband. They are supplying 9.5 speed! Emailed a week ago...still taking my money and still poor speed and no contact!!
  • Reviewer
    Location
    CF64 4AB
    Reviewing
    Shell Energy
    Date
    Comments
    Signed up for shell broadband may 2021. Intermittent service- which was reported 5 times.
    Service engineer called out- was told there was a problem outside the house and I wouldn't be charged. But I was - £65 plus VAT.
    Still intermittant connection. Now I've been told there is a DIFFERENT problem for which I'll charged another £65 plus VAT.
    Rude customer service from 2 women - male customer service much nicer.
    Also told I should not expect continuous broadband- so intermittant service is accepted.
  • Reviewer
    Location
    London
    Reviewing
    Shell Energy
    Date
    Comments
    Absolutely disgusted with the company’s policy, the way they treat their customers and the
    Custumer service staff. They charge you £35 for not returning the modem, without notifying the customer nor any warning. Nor does it state in the contract (pre October 2021) the amount it will charge. The contract only states “you may be charged” without specific amount, as such it is an abuse of power to charge customers without warning. The woman answered the phone was as cold as a dead body, with no emotion or empathy whatsoever. You’d get more reaction from a dog.
  • Reviewer
    Location
    Hertfordshire
    Reviewing
    Shell Energy
    Date
    Comments
    Please, everybody, take the time to report this company to the communications ombudsman(I am) They are an utter shambles. I've tried contacting them for over 3 weeks now without success. I'm not bothering with them anymore. Leave and go somewhere else. Any other provider has to be better than this shower.
  • Reviewer
    Location
    London
    Reviewing
    Shell Energy
    Date
    Comments
    An absolute nightmare. They accused me late payment, switched off my broadband unceremoniously. I had to prove that I made payment, then it was switched back on after 2 days. Very rude!!

    This then happened again, it was just switched again, accused of the same thing. the anguish and inconvenience caused is not warranted at all. It caused me so much stress! terrible!!! No regard to customer's wellbeing at all.
    I have now left Shell.
  • Reviewer
    Location
    Selby
    Reviewing
    Shell Energy
    Date
    Comments
    No Stars at all for anything. The worst broadband provider I have ever had. Regularly loosing signal whilst watching vids online on my TV, resulting in my computer dropping the connection. Shockingly bad service and for the last 15months it just was not worth phoning them and expecting them to improve. When the contract finished they tried to bill me for the final month even though I paid in advance. Cannot even do basic accounting.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Shell Energy are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Shell Energy.