SSE Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for SSE.

Recent Customer Ratings for SSE

  • Satisfaction
    2.4 stars
  • Customer Service
    2.6 stars
  • Speed
    2.2 stars
  • Reliability
    2.3 stars

Based on 252 customer ratings since 2020-12-13 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

461 Customer Reviews over 12 pages

  • Reviewer
    Location
    Hampshire
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Very slow broadband, and often no broadband. I now realise how expensive they are too! Was promised a new router, which never materialised. Can get a similar deal for half the price.
  • Reviewer
    Location
    Aberdeen
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Shambolic. The broadband service on the website actually links you to gas and electric when you try and do a home move which means they will direct you to cancel then try to penalise you for thinking it is cancelled. Beoadband itself is poor too, video meetings often cutout due to speed. Pay the extra and avoid SSE.
  • Reviewer
    Location
    WARTON PRESTON
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    sse ARE TOTAL LYING INCOMPETENT people how they can make us wait 8 weeks,and still waiting to transfer our broadband to our new address is bloody disgraceful.
    we have been give date after date and to date still no internet no reason why the hell it is taking so long i would never ever recomend this useless company ever!!!!!!!!!!
  • Reviewer
    Location
    Bournemouth
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    5 days without WiFi but A very big Thank you to Malick, Debbie and Openreach engineer for finding out that the router was at fault in my property and thank you all at the faults department for talking me through the set up with the new router at SSE found everyone so helpful so polite and very professional.

    Many thanks to you all at SSE broadband
    Mr B Redmond
  • Reviewer
    Location
    Blandford
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Completely rubbish been with them for 13 days 3 of what still had no internet from start up. Called today to cancel as now I’ve been kicked out of my home and are homeless on the phone for an hour before speaking to anyone, now I’m having to pay £209 to cancel even tho I have no where to even wipe my own ass! The cancellation fee is the whole contract day light robbery! Will never recommend!!!
  • Reviewer
    Location
    Irthlingborough
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    It’s a real shame that it’s not in the least bit reliable!! It is as though when the customer service helpline closes the problems start which in my eyes is unforgivable! Although when you get through to them they advise you to turn the router off on then back on, it’s embarrassing to be honest with you
  • Reviewer
    Location
    Somerset
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely terrible… started with the broadband a month ago and still no connection. Terrible customer service, they tell you they will get back to you and they never do. Sent me two routers that do not work. Do not waste your time or money on this incompetent company.
  • Reviewer
    Location
    Sheffield
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible broadband.
    Nothing but issues since day one, been with them a month and again more issues with no Internet etc. In the first week we had to have someone out for same reason.
  • Reviewer
    Location
    Manchester
    Reviewing
    SSE
    Date
    Ratings
    • Customer Service
      1 star
    Comments
    Over 1 month since placing an order for unlimited fibre broadband with SSE, and still no internet. Terrible customer service, with me having to instigate contact and make enquiries 99% of the time. Very poor, steer clear.
  • Reviewer
    Location
    London W3 9HH
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst Internet I had ever in my life, I had better speed 15 years ago with a different provider. Constantly dropping, terrible upload speed - around 0.05Mbps(!). I've been calling them multiple times and after waiting 30 minutes on the line got connected to a person which was nice but my phones had zero effect, it's worse with every month. If it wasn't provided by my landlady which doesn't want to change, I'd terminate the contract immediately.
  • Reviewer
    Location
    Wells
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Excellent broadband and I also get gas and electricity from them.
  • Reviewer
    Location
    North shields
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    unreliable broadband. Also sneaky with contract information. My contract termination date was not provided on my online account or on my bills. when I switched provide they didn't bother to mention the £134 termination charge.
  • Reviewer
    Location
    Sheffield
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very very poor customer service I have experienced ever.
    They only good till we register with them, once we are in contract ,we have to keep on requesting them for each service. Wrong promise always.
  • Reviewer
    Location
    West Midlands
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely rubbish, was a technical error in sending out my first router that it had the wrong address on so asked to send a second one out and that one still has not been shipped 7 days later so my services started on the 29th and still no router for the internet
  • Reviewer
    Location
    NEWPORT' Isle of Wight
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    SSE have the WORST broadband EVER.!! i have to keep refreshing my page and wait for it to reload' i'm very unsatisfied if i could get out of this one yr contract i definately would. i never had ANY problems with plusnet and i was paying for the same package deal...
  • Reviewer
    Location
    Essex
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Steer clear of this company. Short hours. No out of hours service. Don't answer emails. Leave you without service for weeks. (This is on broadband and gas/electric). Ultra Fibre broadband is slower than other provider regular broadband. You can send ten emails and do not get one reply
  • Reviewer
    Location
    stockport
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I moved from sky broadband and phone to sse. The broadband was connected on the start date yet the phone line was dead. I rang sse and spoke to a very helpful lady who got an engineer round the next day. They told me my line had been wrongly connected at the exchange and they sorted it just over an hour. This was not the fault of sse as all providers
    of phone lines and broadband go through outreach so I can say I got 100% service from sse themself.
  • Reviewer
    Location
    Hawick
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    4got to add from the last review, my mobile despite being 2ft from router disconnected as per the scheduled disconnection I saw on the router and wouldn't reconnect, no signal found. The router even dropped off my available networks for 15 mins.... BB might be ok but the router is the cheapest POS you could have and isn't worth suing. If they gave you instructions to swap over your existing router this might be better but as it stands ITS NOT. SO you got 1 or 2 devices this might be for you if you have a family with multiple wireless devices stay away
  • Reviewer
    Location
    Hawick
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    No no and no. The routers a nightmare. I've dealt with the internet since dialup DEMON and this has to be the worst switch ever. All was promised, min 40 dowlaod as is for the rest with a max of 74 which is what I was getting so all good so far. Did the switch Ive been sitting for a fortnight at 49???? Unless its a monthly thing it should change dependant on the line etc. but the router says max speed is 57 and hasnt changed. Considering Ive been getting around 74 for the past 3 years 57 is a major whack. ADD to the THE BIGGEST pain ITA. The router actually has a time limit. Every wireless connection has a disconnect time which DOES NOT reconnect automatically. So my autistic son who has no IT savvy whatsoever doesn't know his int eh house should be on wireless connection tablet is using his precious when we travel mobile limit, which is set at a generous 16GB. All gone within the 1st 2 weeks as he got disconnected after 12 hours. OK says I I'll reset every wireless connection to priority to find the router doesn't remember the password and I have to factory reset so it recognise the key on the back of the box. I will do it when everyone's asleep but all confidence for the SSE BB is gone. Promised speed not there, wireless connections disconnect unless on priority(I'm guessing they stay on but can't test that see before). I KNOW speed can be higher as my uploads a re get this 1/3rd of my download speed instead of 1/5th. All round bad experience I think going back to vodafone is the way to go and I'll take the 5% hit back on utilities. Here's a discount and btw we're going to hamstring your internet to offset the balance! Nah this lot need the internet more than the money cheers I've got kids ffs
  • Reviewer
    Location
    Holbury, Southampton
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Honestly, garbage I only went with sse as they were the only provider that had fibre coverage in my street, with lan connection my Internet is "ok" at best but sitting 7ft from my router my WiFi is beyond garbage, I would not be surprised if basic copper cable connection is faster with a better provider I cannot recommend SSE any less than is physically possible theyvare beyond absolute garbage to the point that I use my unlimited 4g phone plan to stream anything including online gaming it's that bad, if you haven't got the gist yet go with bt or talk talk or sky I wouldn't touch sse with a 500ft barge pole ever again in my life crap service. End of.
  • Reviewer
    Location
    Scottish Borders
    Reviewing
    SSE
    Date
    Ratings
    • Speed
      3 stars
    Comments
    Switch date 4/11/19 – Didn’t happen

    Phoned SSE 5 Nov. 09:06 Stated there was a problem with the connection and that I would be updated on Wed 6 Nov.

    Phoned SSE 6 Nov. 13:40 Disconnected
    Phoned SSE 6 Nov. Told I would receive a call with an update. Didn’t happen.

    Phoned SSE 9 Nov. 09:39 Line tested and external fault showing. Decided to send Open Reach out on Thur am14 Nov.

    Open Reach engineers arrived on 14 Nov am and tested the telephone and broadband lines. No fault found. Requested to contact SSE and explain that everything is 100% OK and that the router is trying to talk to SSE server but SSE server is not talking to the router. As a result browser page won’t load.

    14th Nov. Phoned SSE as requested and spoke to Holly whom eventually ran a line test which showed there was an external problem and that the issue would be raised for an engineer to come again.

    15th Nov. Received a text message from SSE Phone & Broadband stating the engineer has resolved the fault.
    Phoned SSE 16:07 to explain that the fault has not been resolved and that I still can’t connect to their server.
    Advised to try again Sat: 15th and if no joy then phone SSE again.

    18th Nov. Phoned SSE 08:20 and spent the next three hours trying to resolve being unable to connect to the internet. In all credit the assistant did everything she could yet to no avail. Concluded that an Open Reach engineer will have to look into the mater, No date given for Open Reach engineer to visit.

    18th Nov. Internet came online at 21:30pm.

    19th Nov. SSE phoned to say that an Open Reach engineer would look round tomorrow but I told her to cancel it as the internet came online last night and seems to be settled.

    14 days compensation at £5 = £70.

    20th Dec received email bill from SSE requesting I pay £23.99.

    21st Dec 08:20 Phoned SSE questioning the £23.99. Told that I had received £15.00 compensation and that was all I was getting.
    Told SSE that according to Ofcom rules I was entitled to £5.00 compensation per day for not being connected.
    The assistant put me on hold to have a word with supervisor. Came back to say that I was not getting anything more.

    21st Dec 08:53 Phoned SSE requesting a Deadlock Letter. Assistant had another word with his supervisor and it was suggested SSE would offer another month free meaning my total compensation would come to just over £41.00 which I accepted.

    From then on to the end of my 18 month contract Broadband has been intermittent and a further compensation paid to me for down time.

    Further complications arose at end of contract while switching to Plusnet. SSE puts me on new contract at twice the price and stated that Plusnet had not informed them that I was leaving them, which I find hard to believe.

    It now looks like SSE has sent me a bill for £56.00 which I'll now have to phone them and dispute.

    All in all - STAY WELL CLEAR unless you enjoy being stressed to the hilt.
  • Reviewer
    Location
    Kingston
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Horrible broadband service. Only stayed with SSE for not even 2 months and never managed to have good quality broadband. Once exiting the contract using the 60 days happiness guaranty, they still charged me the penalty for leaving them early, saying they would only guarantee good ethernet and not wifi. (in 2021!!! who uses ethernet anymore?) DO not recommend. Horrible experience and even worse customer service.
  • Reviewer
    Location
    Withernsea
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Brilliant broadband had bt didn't get a signal so went to sse and get service in every room would recommend to anyone
  • Reviewer
    Location
    Bolton
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is a review for SSE broadband. I experienced a total loss of service after upgrading to fibre broadband. After nine days of multiple calls to SSE and many failed promises (including from the manager Alexander who promised the earth and delivered nothing!) by SSE to return my calls and keep me updated. I gave up and cancelled the service altogether. SSE have a lot to learn about decent levels of customer service and keeping promises it makes to its customers!
  • Reviewer
    Location
    Derbyshire
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    I had previously left a positive comment but would absolutely withdraw that and not recommend anyone this company. I have been left without Internet for over a week and I work from home. Misinformation from the staff at SSE and have been basically left to keep chasing. I have no confidence in them being proactive about sorting my issues out as they cannot even raise a ticket for an engineer to visit despite promising to do so. Appalling service, I would advise to avoid.
  • Reviewer
    Location
    25 warren Road
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Apsalutlly the worst broadband provider l have come across apsalutlly rubbish
  • Reviewer
    Location
    Reviewing
    SSE
    Date
    Comments
    Super slow and weak ass signal can't pick it up from more than ten ft away so forget another room, and that's before they turn the signal strength down at peak times.
  • Reviewer
    Location
    Inverness
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid!!!
    It stops working without any reasons and you have zero options to solve it quickly.
    Customer service is available on work days only, but even though you should be ready for their solution to work in 3 days or so!!

    Avoid
    Avoid
    Avoid
  • Reviewer
    Location
    Beeston
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Loss my internet for 3 days. Contacted them for 2days. Finally reached them yesterday. Booked for an Eegernner to come today. No contact and no one turns up.
    So bloody mad mad mad. Will definitely leave this company when my contact ends. Terrible speed, broken off all the time. Don't use this company for your internet.
  • Reviewer
    Location
    Scotland
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Throughout my contract broadband was very temperamental

    After I left they billed me for three months extra refused for months to correct sent threats to cut off service

    Didn’t answer phone or hung up when I pointed out I had left

    Didn’t answer letters or emails

    Finally deleted false months but final bill has a part billing charge (they didn’t send any they are charging me for those threatening letters) and one random days broadband in march
  • Reviewer
    Location
    kinson bournemouth
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    i have been with SSE broadband for 17 mouths TOP CLASS SERVICE
  • Reviewer
    Location
    Preston
    Reviewing
    SSE
    Date
    Comments
    Con company. They will bill you even when the service faults. Very rude staff. I advise people to stay away use BG, virgin, talk talk ect just anyone but this conpany. If i havnt convinced you search SSE ofgem. Says it all, fines all the time.
  • Reviewer
    Location
    Matlock
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Been with SSE for over a year and always had great service, best provider I have had so far
  • Reviewer
    Location
    CHEPSTOW
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    keeps dropping out poor signal to tv
  • Reviewer
    Location
    Reviewing
    SSE
    Date
    Comments
    Awful customer service. Awful reliability. completely unsatisified. I would recommend going with another internet provider.
  • Reviewer
    Location
    S Yorks
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worked fine for about three months, but in the last couple weeks or so the connection drops several times a day. I did a speed check and turns out I'm only getting roughly 28mb, less than half the speed I am paying for. If I had realised SSE used vodafone I would have avoided them in the first place, had dodgy dealings with them before (screwing up a phone contract, admitted it was their fault, but still passed it on to a debt collection agency. Nothing was paid as the agency couldn't even provide paperwork) Absolute crap, Avoid
  • Reviewer
    Location
    LITTLEHAMPTON
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    the most appalling broadband provider EVER! Connections without access to internet. complete drop outs. pay for 17mb service and don't get any service at all. 17mb service is capped at 10mb when it works. overall this company and its internet is absolutely disgusting, appalling and shameful. customer service do EVERYTHING to blame the customer EVEN WHEN an engineer has been out TWICE and found nothing wrong this end. AVOID SSE LIKE THE PLAGUE!
  • Reviewer
    Location
    Devon
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful internet and telephone provider. Customer service is non existence, you have 5 ways to contact them, and none of them get a response. Been with them for 11 months, will never touch with a barge pole. They are using covid as an excuse for everything. Slow, poor quality product as well.
    AVOID AVOID AVOID!
  • Reviewer
    Location
    London
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst service ever! I received the router and connected the whole thing; the light showed red and I followed the advice on how to reset the thing several times. It never worked; not for a second I had access to Internet with this provider. I called them and was put on hold forever. I emailed them and they never replied. I decided to cancel after 5 weeks of no service. I asked them how I could return the router. No reply. Now they are requesting that I pay them for the service they did not provide. I refuse. They are sending threatening letters telling me that a debt collector will come (in the middle of a pandemic lockdown) and they will take me to court. I told them to skip the collector and go straight for the court so that I can present my evidence and have my say to someone who will actually listen!! Big, big scam!! Do not say I didn't warn you.....
  • Reviewer
    Location
    Iver Heath
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Upgraded in Jan 2021 but still speed and coverage really poor. On Zoom calls often we are closed out and range really poor - first floor reception in and out constantly - wish I’d gone back to BT

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

SSE are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and SSE.