XLN Telecom Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for XLN Telecom.

Recent Customer Ratings for XLN Telecom

  • Satisfaction
    1.9 stars
  • Customer Service
    2.3 stars
  • Speed
    2 stars
  • Reliability
    2 stars

Based on 100 customer ratings since 2019-11-14 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

112 Customer Reviews over 3 pages

  • Reviewer
    Location
    Liverpool
    Reviewing
    XLN Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This company is a total disgrace and stay away from their services. having reported to Ofcom today and have issued a ccj for monies for cancellation fees. STAY AWAy FROM THIS COMpANY>>
  • Reviewer
    Location
    WILLENHALL
    Reviewing
    XLN Telecom
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I was told that it would be a straight swop over from Talk Talk to XLN. If only that was the case. I was more than happy with TalkTalk but the gentleman who called at our premises instisted that it was all exactly the same as TalkTalk but cheaper....so I changed. It was a bad choice, Engineers sent down, without broadband and phone for over a week and as they messed up the phone lines now saddled with an NGN charge and they have just added a Business surcharge on to cover costs if line goes down. I am having that taken off the bill and will be returning to TalkTalk as soon as this contract is up. Steer Clear of them, it really is not worth it for all the disruption and ends up being dearer in the end. Although I have to add that whenever I have phoned up customer services they have always been professional and helpful
  • Reviewer
    Location
    Edinburgh
    Reviewing
    XLN Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Had them for 1 year and they keep trying to ad more sevices, I didnt notice so they caught me out!
    After 1 year contact was up I changed to NOW which was half the price of XLN.
    Then they said I needed to pay £299 as I am cancelling 5 days early!!! Unbelievable. How they can get away with this I do not understand. Has no one reported then to Ofcom?
  • Reviewer
    Location
    kent
    Reviewing
    XLN Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    can only say they are scammers but do it in a way thats legal. lock you in to 2 year contracts without you knowing. when you leave they still send invoices although the account has been terminated. also heavey fines if you try to leave whilst in contract.do not use these scammers!!!
  • Reviewer
    Location
    Isles of Scilly
    Reviewing
    XLN Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    Comments
    If I could give zero stars I would.

    Since joining XLN we have had one problem after another.

    The communication between members of the company is non existent and they seem completely incapable of making a record of what has been discussed. I would advise getting everything in writing, though apparently when I asked for proof of payment through email I was told that they were unable to send me an email to confirm the payment. Ridiculous.

    We have been sent final demands for payments we were unaware of.

    They have tried to make us pay for a service we haven't even had.

    Make us pay nearly £500 in fees for leaving them when the reason we were leaving was because they couldn't offer us a service otherwise we would have stayed.

    Money grabbing and don't care about the customer. The service we have received is shocking.

    I am hoping we have finally seen the back of them.
  • Reviewer
    Location
    Sidcup
    Reviewing
    XLN Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    will nevar used this service again it has been 11 days without broadband and line and still don’t don’t when they fix external issues and keep lying everyday. Not transparent and not helpful
  • Reviewer
    Location
    Eastbourne
    Reviewing
    XLN Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst ever, I cancelled the engineer fees as I felt it is unnecessary, then they stopped the service a week after and sent an engineer then requested a £120 charge as a punishment.
    Avoid Avoid Avoid ... they are dodgee
  • Reviewer
    Location
    Lincolnshire
    Reviewing
    XLN Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    MORE CHARGES AVOID AVOID AVOID......
    Their tactics to keep you is to bring high charges to scare you to leave, is nothing about small business company as they promote themselves, I hate doing reviews but unfortunately the truth is they deserve it.
  • Reviewer
    Location
    Reviewing
    XLN Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    THINK BEFORE YOU SIGN UP......
    Once you're using their services you can't cancel without big cancelation charges than your full contract left to pay like £499 + vat before the end of the contract, they renewed our contract and from 2 x bills that supposed to be £27 + vat each they managed to bill us £129 and didn't fix it and we didn't have another option than pay for it, otherwise we would face more charges, terrible company, no respect to their customers and sent letters with large figures to scare people to leave, avoid them, would give them 0 star if possible.
  • Reviewer
    Location
    ellesmere port
    Reviewing
    XLN Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    could not fullfil the order so i canceled then got hounded with letters and emails saying that i owed them money for a service they could not provide stay away bad service delays fater delays after delays and still charge you even after you cancel your service
  • Reviewer
    Location
    Kent
    Reviewing
    XLN Telecom
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    Comments
    Average service, speed of the line could be improved, BUT watch out for their HIDDEN charges...
  • Reviewer
    Location
    Erdington Birmingham
    Reviewing
    XLN Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    They are the biggest scammers in Uk they put your bills higher but they don’t tell you and if you try to cancel the contract you end up paying a lot even if your contract expires they find another way to bill you
  • Reviewer
    Location
    Cornwall
    Reviewing
    XLN Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    My main complaint with this company is that they will automatically upgrade your account to a more expensive option. You generally receive a letter saying what they are going to do, then if you do nothing the upgrade is then applied. This has happened with a telephone line insurance and a change of tariff. You then have to call the company and go through a series of hoops as to why you should have the product, before they finally withdrawal the service. Then after a couple of months they 'accidently' reapply the extra charges, and you have to then ring them and go through everything again in order to get the extra feature cancelled.
    As a business customer you do not have the same rights as a domestic customer. Please think carefully about using this company, they will turn out to be as expensive or more expensive as the big company (BT).
  • Reviewer
    Location
    Leicester
    Reviewing
    XLN Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    An absolute joke. Broadband cuts out constantly (not a problem with previous supplier). Range from router is easily only half the only router. Then after a couple of months they increased the price. Not because of inflation, but because they felt they needed to in order to keep my personal data safe. Utter horse doo doo.
  • Reviewer
    Location
    Stroud
    Reviewing
    XLN Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Stay well clear

    I never had an experience like this. XLN tried to pull one over on me.
    It all started really well got a call with the sales pitch. At the time I just newly signed up with EE for £27 so was still able to cancel. The sales lady quoted something £25 so I asked directly is that including VAT other wise it wouldn’t make much sense to swap. She said “oh yes we include that as well as we want you to safe” went through all the usual other stuff to agree on it and that was it. Great I thought. Wrong!! Eventually I get my first invoice stating £29.95. Never received any cataracts per email as somehow they took it down wrong. Later I would request any correspondence I didn’t receive but got nothing. So anyway since this is first time I see the higher price I started my complaint process from then. This would be held against me at a later day as if I agreed to the written contract that I never received.
    The complaint process was long and tedious at beginning I was doubting myself to a point that I accepted I misheard and now have to pay £29.95. Only because they couldn’t get my broadband or phone going for over month did I try to get out the contract which led down the route of eventually asking for the sales recording to see if it was indeed miss sold. They wouldn’t accept a cancellation on the basis of broadband not working they insisted the phone was which is the full £29.95 while broad band is just a free extra..can you believe that. I couldn’t confirm at the time as I don’t use a landline only after a month I finally borrowed a neighbours phone find out it wasn’t working either. Would they let me out the contract? No! In there own Terms and condition under broadband activation, where most providers give you some sort of discount if it not live within a few days, XLN boldly proclaims in can take up to 14 days but “TIME IS NOT OF THE ESSENCE”. A business broadband provider, writing that!! I didn’t know if I should laugh or cry. Anyway many many phone calls later I finally got the recording which they insisted shows me agreeing to £29.95 which it clearly doesn’t they still would let me go. I spoke to some right sleazy people insisting I should know better despite the recording. “Its business of course you charge VAT”. In the midst of all this the broadband actually went live and I go now charged…not nothing as earlier now its £15 and would later become £19 I am still not clear where I paid for was anyway I know I paid at least 2 month £29.95 and 1 of those was service less. Now finally they let me grafter I told them “let me be the one customer you cannot satisfy it happens and its clearly not working for us” they agreed. Great! So I thought. A month later I get another bill. I queried and they said no that’s fine it being credited or whatever, I don’t have to pay anything its all done and dusted. Great! So I thought! Next month I got another bill. I might have ignored that one as the latest one I got had a overall total of £68.27 on it with part of it being written off. Me on the phone again. This time I got a particular sneaky one one who insisted I agreed on the recording to £29.95 and on the system it says that as well. We got in an argument and he eventually agreed to listen to the recording. Came back on after only 5min, the recording is 16min long. And told me he heard me agreeing to £29.95. I said absolutely not. He insisted effectively gaslighting me as I couldn’t find the recording to listen to it while he was to jog my memory. After the call I did though and the sales agreement was around the 3min mark and there was no other moment in the recording where any other price but the £25incl. Was mentioned. So he lied he even said he listened to it with a few of his colleagues. I am so glad I made it a habit to record all conversation with XLN. So at the end of all this there is apparently still a sum of £19.27 outstanding god knows for what. They say for the services I had which I thought I paid so I leave it for now. If anything they owe me money for my time to got through all this garbage. If £29.95 is what you agreed good for you. Oh did I mention that this was for a home office so come 6pm they would throttle my broadband to a measly 2mbit? Yeah i guess that works for brick and mortar, they knew its my home address. Useless!!!
  • Reviewer
    Location
    Wilts
    Reviewing
    XLN Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Technically fine but really p*ssed me off with weekly sales calls. Also no visibility of service/bills etc and to cap it all the out of contract threats. And post contract price hike.

    Back to BT who were badmouthed by their agents
  • Reviewer
    Location
    dereham
    Reviewing
    XLN Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very poor customer service, They trap customers in a contract with a huge penalty £300 so you can't leave them. They use that to bully you even after the contract is finished and made a new deal with a different company still getting threatening recorded messages of penalty payments as if I am dealing with a criminal gang not a decent fair business. I called them and confronted their customer service who didn't know what to say but I am not impressed and would complain to off com.
  • Reviewer
    Location
    Stoke on trent
    Reviewing
    XLN Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worse ever service I received ..we as retail company have to serve customer every single minute and need internet on go..at time of getting XLN sales person assured me that it would be smooth change and ther will be no interruption to our network..I keep asking them let me know if I need to do any arrangements for switch over but she said no no no worries everything will be sorted and now as we struggling to get connected they keep asking all security questions again n. Again regardless understanding our situation we loose 1000s m they keep saying if engineer cm they will charge us ..ridiculous ..would never recommend at all
  • Reviewer
    Location
    BRAINTREE
    Reviewing
    XLN Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    I'm discussed in the way xln scamed me. They record a contract over the phone at the start. Giving a price . Then months later they state they sent me a email that suppose to state they gave me 30 days notice the price
    will be increased .so the special offer i signed up for which was recorded does not mention in the recorded contract that they will be increasing the price any thing from 20% and more months after .. they say if you did not reply then your fault your in a contract . Yet on the beginning from the first contract recorded
    on the phone nothing was mentioned about that .. they are going increase the costs months down the line . This company is the biggest scam going. Report them to the ombudsman because I going to..

    My Internet has never worked properly since I have had it. Yet they say they are sending a new box put and 4 month later still not received . I should of stuck to talk talk
  • Reviewer
    Location
    Brighton
    Reviewing
    XLN Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Why can't you trust broadband companies? Maybe they give us every reason to do so? After agreeing to a 12 month contract, XLN decided 5 months into the contract to add "insurance" in case of infrastructure falts outside my building. They never notified me of this in any way. shape or form and when I asked them to remove it from my account it was an ordeal. Only by threatening to leave them, they agreed to remove it. Outrageous. I look forward to move to BTOpenreach once the contract expires in a few months.
  • Reviewer
    Location
    Ellesmere port
    Reviewing
    XLN Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely gutted.I should have listened to my neighbours they warned me about poor speed and over charged but I didn't listen.On my final months of contract despite of closure due covid they still overcharged me and I spoke to them through phone and my email of circumstances
  • Reviewer
    Location
    Leeds
    Reviewing
    XLN Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    BEWARE OF THIS FIRM - I could write a book! The charges went from £29 at the start to £65. They sold me fibre (at a cost) by assuring me that it would be faster - it wasn't! I gave them a chance to come close to a new providers quote at the end of may contract but they couldn't until I instructed the switch at which point they jumped into action telling me (a) the new providers cost excluded VAT (wrong!) and (b) the new providers term was 2 years and not 18 months (wrong again). They came within 10% of the new providers cost but did not say it excluded VAT, by which time they had cancelled the transfer order from the new provider and I had to go through it all again. They invoiced me £299 charges for early termination and when I told them the contract was ended they told me it had actually ended 3 months ago but they had not told me and so I was paying the inflated rate unnecessarily. One of the operatives was not only rude but told me mistruths and misled me just as the fibre salesman had earlier misled me. Added to all this is that my new non-fibre broadband is way better that the XLN fibre broadband and it's less than half the cost. I strongly advise new customers to avoid XLN and ignore their devious misleading sales patter.
  • Reviewer
    Location
    Brighton
    Reviewing
    XLN Telecom
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    I am not sure why they are bad reviews here. I have four business premises and use XLN for all locations. A number of my tenants do as well. Never had a problem, customer service is reached in only a few seconds. Low Cost and reliable and a good speed. Definitely worth using as a supplier, much better than the rest and i have tried them all.
  • Reviewer
    Location
    Liskeard Cornwall Uk
    Reviewing
    XLN Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Unreliable drops off all day long over initial 14dys cooling period notified them and as they did not respond via an email as their website linked email has an error sent another from my own email with link email address. Finally replied especially as tried to bill two and half months and lest we forget dropping off all day long and only been a customer for 14dys and expected to pay this up front. Avoid as not honest and unreliable. Threatening with fees and this is against the credit consumer laws another badly informed level of customer care, and no apologies!
  • Reviewer
    Location
    Worcestershire
    Reviewing
    XLN Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    1 review
    1 star: Bad
    Just now
    DO NOT TRUST THIS COMPANY!!!!
    DO NOT TRUST THIS COMPANY!!!!!
    After being in business for x 37 years I have to say this is my first ever review!!! That says it ALL!! My company has experienced the most awful experience with this company!
    They could not provide us with the speed that they had Guaranteed and contracted to (LOW Speed BEING) 1.4Mbps!!!!! However we were in fact receiving average 0.9Mbps!!! We monitored and recorded on a daily basis.
    Just how they expect a Business to operate with such LOW Speeds!!!
    We notified them of our dilemma. They simply denied the facts!!
    We had no option but to purchase x 2 mobile dongles and rent an alternative premises in order to conduct our Business!!

    We discovered that we were able to receive Fibre, however XLN were unable to provide the service but BT were able to.
    We had no alternative but to exit the contract. Although they could Clearly NOT provide an adequate service they are charging my company £398!!!!!!!!!!
    Black Mail
    They then came up with a resolution.
    As we have x 2 premises independently managed . After the manager from the other site had also encountered the stress factor when having to work at the sister site she also decided to find an alternative supplier. This site was NOT in contract.
    XLN stated that if the service was retained at the one site they would waiver the exit fees at the site to which they incompetently were unable to provide the service contracted to!!!
    We have complied a full report to which the complaint is being currently being dealt with by Off Com
    DO NOT USE THIS COMPANY!!!
  • Reviewer
    Location
    B487HJ
    Reviewing
    XLN Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    DO NOT TRUST THIS COMPANY THEY DO NOT LIVE UP TO WHAT THEY STATE. WE WERE PROMISED A MINIUM DOWNLOAD SPEED OF 1.5 WE WERE ONLY RECEIVING 0.5-1.0 AFTER CONSTANT INFORMING THEM ALL TO AVAIL. OTHER COMPANIES ARE ABLE TO SUPPLY FAR BETTER SERVICES. WE WERE PAYING £113 FOR SUCH A POOR SERVICE. WHEN TRIED TO LEGALLY EXIT THEY HAVE NOW CHARGED IN EXCESS OF £400!! BT ARE PROVIDING US FIBRE FOR ONLY £39.99!!!
  • Reviewer
    Location
    Manchester
    Reviewing
    XLN Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The first time I called XLN, I spoke to Lily for 64 minutes. Lily is great, she provided the type of customer service that any person would envy. When I asked Lily about my overpayments and why, she provided information in great detail. She backed up the company she works for in full and I respect that. But I found it funny when I asked her where exactly I was notified about termination instructions and reason for overpayments. She kindly put me on hold for long periods of time to dig out information that would provide me correct answers. Trained staff should not need to spend 10-15 minutes a time to find out where information is hidden to customers.

    XLN has a unique way to fraud customers. When my contract was due to finish in October 2020, I was not able to immediately terminate my contract and now I am forced to pay large, additional fees.

    They do not send clear emails, letters or messages outlining instructions when your contract is up- instead, it is hidden inside invoices in small and unreadable text.

    Constant contract changes: Mid-way through my contract, they decided to add a "Business Assurance" fee which I was forced to pay. Later, they decided to increase this sum by £1, secretly hidden inside a random invoice and in small print. It may not sound like a great deal but if they reportedly have 400,000 paying customers then this immediately equates to £400,000 extra every month without clear and proper notice to their customers.

    Christian Nellemann established XLN for small businesses because he knew: while busy people spend their time working hard to build and grow, they will spend less time reading the small prints of contracts. And this is how he managed to make 50-100 Million of revenue in the year 2014. Thief.
  • Reviewer
    Location
    London
    Reviewing
    XLN Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Had broadband with them in two separate locations and both were appalling. Connection has been dreadful in both. In one location they charged us twice £100 for an engineer to come and fix the problem, both times they were not able to. We left mid way through the contract and fully disputed the lumpy early leaving charge as they were in breach of the contract. The second site we are trying to leave now the contract has ended - the connection was so bad, we phoned to complain and they said they could improve the connection for an additional £10 per month charge!!!!! We were already paying £60 for month (this wasn't super fast or fibre connection, just bog standard). I've now said we're leaving as we can get it through Sky for £25, and lo and behold they're now offering us the faster internet for £24.99 per month - go figure. They would have to pay me £24.99 per month for me to want to stay with them - DREADFUL in every sense of the word.
  • Reviewer
    Location
    London
    Reviewing
    XLN Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    One of the worst telecom company i've dealt with, mislead and a deceived my elderly parents on a contract. I have then gone on to cancel the contract based on the representative giving false promises and information. They now want £400 for a cancellation fee !. A complete joke!
  • Reviewer
    Location
    Chesterfield
    Reviewing
    XLN Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We have been with XLN FOR 3 Years always had problems but this last year has been really bad, They are less than interested when you complain then try to offer you a faster broadband if you sign up for longer, Cant wait to 13th December when we can finally get a decent provider and say good bye to the nightmare of XLN
  • Reviewer
    Location
    Teesside
    Reviewing
    XLN Telecom
    Date
    Comments
    Poor service , without broadband for nigh on two weeks , no sense of urgency from XLN, my business is losing customer every day , would not recommend, they say that BT Openreach is in charge of network, BT say that its XLN's problem , don't go anywhere near them
  • Reviewer
    Location
    cumbria
    Reviewing
    XLN Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I echo everyone,s comments. They and other phone companies can get away this sort of thing as ofcom do not deal with individual complaints as I have recently discovered.Been slapped with an extra £5 a month for business protection to which I never had chance to respond to
  • Reviewer
    Location
    Hayes
    Reviewing
    XLN Telecom
    Date
    Comments
    ALL WHAT EVERY CUSTOMER HAS SAID I HAVE GONE THROUGH THIS WEEK 16.10.2020.

    It’s true they lure you in with cheap prices, the bill was x3 more! They don’t take no for an answer!!!! When then you call then to fix this they pass the buck!!! They chucked me under the bus! I only went live on the line on 03.10.2020. I will now Have to cancel This contract and have no choice but to pay a considerable amount to get them off my back.... these people are SCAMMERS. THEY NEED TO BE STOP!!!!!
  • Reviewer
    Location
    Wednesbury
    Reviewing
    XLN Telecom
    Date
    Comments
    To anyone who thinks your package is the price they tell you , don’t use them. You will find you have loads of extras, like £4.95 per month I case you have a fault on the line, in which case you will be charged£175 for a call out plus extra for every hour there working on your fault. Public WiFi is a extra £6.95 er mth. Don’t use them if you have any sense.
  • Reviewer
    Location
    Hadleigh
    Reviewing
    XLN Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    constant mid term price increases -been told cannot have line and broadband only as don't need phone calls. tried to leave was sent bullying letters with huge fines in bold, scare tactics. ten or fifteen phone calls trying to get me to stay. offered me reduced price to try and keep me but refused to confirm price would not go up during the term of the agreement. Even tried to badmouth the new provider I am going with. Absolutely disgraceful. That said, during the term the fibre speeds were good. Been with them about 6 years.
  • Reviewer
    Location
    gravesend
    Reviewing
    XLN Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    what can i say that every review hasnt said already . i cant believe that this company can still be able to continue trading . i tryed to leave but was told ill be charged a hefty amount and when i agreed to stay . they re started my contract which i only found out about 10 months later and by accident . so my contract that was originally 24 months has ended up about 34 months . crap service crap speeds crap crap crap oh and crap company
  • Reviewer
    Location
    North West Essex
    Reviewing
    XLN Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I wish there was an option for no stars.

    As others have mentioned, try leaving this company and they make it very, very difficult.

    I called over a month before my contract was due to expire. When I asked how much notice I needed to give - it looked like a month from their T&Cs- they were very, very cagey. I gave notice that day that I didn't want to renew. And they confirmed receiept of this instruction.

    Very, very long story short, they put a 'cease' on the line claiming I had cancelled the contract (I hadn't, I just didn't want it to renew); they continued to deny that they were impeding the new supplier from taking over; they insisted they had lifted the 'cease'; the new provider couldn't take over; they continued charging me for a service that I didn't want; they sent intimidating letters/e-mails to me; made threatening automated calls in the evening; they threatened debt collectors and to top it all, the Ombudsman found in their favour (all due to semantics). XLN owe me for double-charging me two years ago - they entered me into a new contract because I wanted to change the contact details on my account. Hideous, awful company. I fought and fought this but,having spent 30 hours compiling documents to prove my case and it eventually affecting my health, I paid up the money they were demanding because I just couldn't take any more.

    They are without doubt the worst company I have had the misfortune to deal with.
  • Reviewer
    Location
    maidstone
    Reviewing
    XLN Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    friends, listen carefully. this company had contacted my son before his business was even open for trading & it is his first business. someone handed my son's number to this company, everyday a lady who cannot take no for an answer was contacting my son. even though we told her that we do not have a business account open as of yet we will contact you when we are ready. she still didn't understand and was constantly contacting us. she called my son the next day and mentioned that she would offer 3 months for free on the contract & there after it would be £28.95 incl VAT per month. we then had agreed to this contract. after one month we received a bill of £96.00 after asking why we received this bill, we were told that this is what had to be paid.
    we stated that our contract agreement was 18 months with a 3 month for free at the start & would be £28.95 per month incl VAT. we were then told that we were lying about what we agreed to, i had spent 5 months trying to negotiate with this company to come to an agreement, i also wanted everything to be done via email for proof of record but they wouldn't even send me any, the only emails i received were bills.
    after spending 5 months of time, stress & headache with this company it escalated to the company cancelling my contract without my permission, blocking my line & sending me a charge of £567.16
    i had made the payment, bare in mind that i hadnt even used any internet from there router since it had arrived.

    i am begging you all to please avoid this company at all costs, let your friends know, let your family know, this doesnt happen to justg one person, it happens to so many people, this company is crooked.
  • Reviewer
    Location
    Maidstone
    Reviewing
    XLN Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I was contacted by XLN in February 2020, I have no idea where they got my number from. The salesperson (her name was Chelsea) she was contacting me constantly & harassing me. She knew I had no interest in making a contract because I didn’t have a business banking account set up due to COVID-19. She offered me 3 months free of charge. When I agreed to this she immediately placed the order for the router to be sent to me without taking any account details. 3 weeks after receiving the router I had received a bill of £90 (the agreement over the phone was £28.95 incl VAT) when I told them that they were in breach of the contract by refusing to offer me the 3 months for free they told me I was lying about the offer. I had then contacted the ombudsman which also was of no help whatsoever. XLN has cancelled my contract & blocked my line without my permission & have been sending me bills in excess of £500. £500.00 for a router I’ve only had for 5 months is ridiculous (note that this router has not even been plugged in for use yet due to the lockdown)
  • Reviewer
    Location
    Maidstone
    Reviewing
    XLN Telecom
    Date
    Ratings
    • Speed
      2 stars
    Comments
    I was constantly being contacted my XLN throughout February 2020 and was pressured into making a contract with them. I was told my contract would be £28.95 per month including VAT I was also promised 3 months free of charge this wasn't provided either. Keep away from XLN at all costs.

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