The rollout of full fibre broadband across the UK is set to be ramped up following a series of major new announcements. They form part of the Government's ambition to bring gigabit-capable broadband to the whole of the UK over the next few years.
This biggest announcement is from industry watchdog Ofcom. They've decided that they won't impose price caps on full fibre connections from Openreach, the BT-owned company that runs the bulk of the UK's broadband infrastructure.
While the prices they can charge to their customers - broadband suppliers like Sky and TalkTalk, as well as BT - have traditionally been capped (and often reduced) by Ofcom for slower fibre connections, there was a concern that doing so for the new fibre-to-the-home network would discourage investment. So they've decided to allow Openreach to set their own prices.
BT responded by confirming their commitment to invest £12 billion into the full fibre infrastructure, with a plan to bring faster broadband to 20 million homes by the end of the decade.
However, if Openreach can charge the broadband providers more for connections, some worry that those ISPs will have no choice but to pass on the costs to us, the users. And it is possible that full fibre will be more expensive, at least in the short term. Ofcom have introduced a number of measures to try and minimise the impact.
First, they will maintain price caps for the slower fibre connections with speeds up to 40Mb. This will ensure users can always access a cheaper option.
Second, they will allow Openreach to shut down the copper network in areas where full fibre has been installed so they don't have to maintain two networks simultaneously.
Third, providers will be given better access to Openreach's underground ducts and telegraph poles, to potentially half the cost of connecting new customers.
Fourth, Ofcom expect that around 70% of the UK will have a choice of full fibre networks, and they'll intervene if necessary to stop Openreach stifling investment from other companies, like Virgin Media, Hyperoptic and Gigaclear.
Full fibre for rural areas
While the BT investment will help to accelerate the rollout of full fibre broadband across the UK, it will only cover around three million homes in rural and more remote areas, where broadband infrastructure is already lacking. These hard to reach areas, which are not commercially viable, will be covered instead by public funding.
The Government pledged to spend £5 billion in the 2019 election campaign, and they've announced that the first £1.2 billion of this will be spent by 2024. The areas that will benefit from this money initially are Cambridgeshire, Cornwall, Cumbria, Dorset, Durham, Essex, Northumberland, South Tyneside and Tees Valley. Work will get under way next year.
After that, the next regions in line are expected to be Hampshire and the Isle of Wight, Norfolk, Shropshire, Suffolk and Worcestershire.
And on top of all that, the Government has also announced that they're revamping an existing voucher scheme that enables some households in rural areas to get subsidies to install full fibre broadband. Worth £210 million, it will be targeted at the most hard to reach areas, along with a further £110 million to help bring full fibre to GP surgeries, schools and libraries in the same sorts of areas.
As of the end of last year, 18% of the UK - around 5.1 million premises - had access to full fibre broadband, an increase from 10% a year earlier. The growth has seen the emergence of some new, regional broadband providers, like Community Fibre in London, or TrueSpeed in the South West, alongside the national players.
To see if you can get full fibre, or to compare the best broadband deals, use our postcode checker to see what's available where you live.
Like many of us, you're probably still working from home, or you've got kids doing the online learning thing, and you're relying on a solid broadband connection to get things done. If your connection hasn't been up to the task, it might be time to consider an upgrade, and NOW Broadband could have the package for you.
If you're looking for a boost in speed, consider getting Super Fibre Broadband for just £24 a month, which comes with free Anytime calls, average speeds of 63Mb, unlimited downloads and is available on both 1 month and 12 month contracts.
Sadly, not everyone can get Super Fibre just yet, but don't worry, NOW have some other great offers on. You can get Fab Fibre with Anytime calls and average speeds of 36Mb for £23 a month, and Brilliant Broadband with Anytime calls and average speeds of 11Mb for just £18 a month. Again, you'll get unlimited downloads and both packages are available on 1 month and 12 month contracts.
All offers available to new customers only unless otherwise specified. Free activation on 12 month contracts, £60 activation fee applies to 1 month contracts. £5 post and packaging fee applies. Actual speeds offered subject to a line check and will be displayed on checkout. Only available in NOW Fibre areas. Offer ends midnight on 18/03/2021.
When you sign up to a new broadband deal, either because you're switching to a new provider or renewing with your current one, you will have to sign a contract.
This contract sets out all the terms you're agreeing to - not just your obligations, but those of your ISP as well.
And while it's tempting to just give it a quick glance over before you sign, that's not a great idea. Not every provider has the same terms, so if you're committing for as long as two years, you need to know what you're agreeing to.
Here are a few of the things you should look out for in your broadband contract.
The main gist of a contract is to set out the basics of your deal: what service you're getting, the length of the initial contract period and the start and end dates, the price, the availability of support, and so on.
Although you should obviously read the contract before you sign it, you do get a 14-day cooling-off period should you change your mind afterwards. We wouldn't recommend treating it like a try-before-you-buy scheme, but it does at least give you immediate protection against buyer's remorse.
Price and price rises
When you're looking for a new broadband deal, the headline price is likely to be the main figure you'll focus on to see how much a plan will cost. But there are other charges that you may have to pay as well. And while Ofcom rules state that they should all be made clear, and not hidden in the small print, you can still overlook them.
The main thing to look out for is information on mid-contract price rises. Annual increases in line with the consumer price index are allowed; anything above that, and not specified in your contract, means you can potentially walk away from your deal without penalty.
Recently, BT, Plusnet, EE and John Lewis have all introduced a policy of annual rises equal to the CPI inflation rate plus 3.9%. This will be in your contract, so you won't be able to complain when it happens.
In addition, installation, activation and postage fees are all pretty common, and they can range anywhere from £5 to £50. It's important that you know which end of the scale your deal sits.
And be aware of any other additional costs that you might not be expecting. Among other things, they might include:
extra charges for choosing to pay by a method other than direct debit
late payment penalties
paper billing costs
fees for moving house
Equipment and installation
Your broadband contract will outline important information about the equipment you'll get, and any installation process involved in setting up your new connection.
Every provider will give you a new router when you take out one of their packages, and sometimes it'll be yours to keep and other times it'll just be a loan. In the latter case the contract will tell you how to return it when your deal ends, whether you need to keep the box, and any other relevant details. Warranty info should also be included here.
Most broadband services don't need any specific installation, you can just plug in your router and get on with your day. But if you're going with Virgin Media or a full fibre provider like Hyperoptic, then the install is often a lot more involved, with an engineer needing to visit your house.
Speed and performance
When you sign up to a new broadband deal the provider will give you a speed estimate so you know exactly what level of performance you can expect. Make a note of this figure because it might not be the same as the average speed that they advertise.
Make sure you're happy with estimate before you sign up, especially if it's a lot lower than the advertised rate. It will also enable you to make a claim for compensation in future if the performance drops below what you've agreed to.
Other than that, keep an eye out for:
details of any speed guarantee, and what you can do if it isn't met
usage restrictions like data caps, fair use policies and so on, although these are fortunately quite rare now
an acceptable use policy, standard across all providers, that bans you from doing anything illegal on the network
whether or not you can use your own router - you probably can, but you might not get any support for it
A lot of broadband suppliers entice new customers with special offers including vouchers and assorted gifts. In most cases, these won't be delivered to you automatically. You have to claim them, and do so within a specified time frame.
Broadband contracts last between 30 days and two years. Your contract will outline what you can do if you want quit early. In the case of the short term deals you usually just have to give a month's notice. For longer plans, you'll have to pay a termination fee, which will be a proportion of whatever is left on your contract.
But do remember that you are legally allowed to quit your contract if the service you're getting isn't up to scratch.
Once your contract period has ended, your broadband service will continue as normal. However, many of the protections specified in the deal will no longer apply. This is especially true of the price, which is very likely to go up, and which is why you should never stay on an out-of-contract deal for long.
Are you ready to start shopping for better broadband? Use our postcode checker to find the best deals available where you live.
How often do you make calls on your landline these days? Chances are, it's not often at all.
The number of landline calls has been slashed by well over a half over the last few years. Millions of us now only have landlines because we need them for our broadband. But that's about to change.
A new wave of standalone, broadband-only services are on their way, spearheaded by BT and EE. And it's not just a passing trend. Within five years this will be the norm.
So why is this happening now? Simple answer: the days of the landline are numbered. The UK's ageing phone network is set to be switched off in 2025, to be replaced by a combination of mobile and internet calls. The transition is already under way.
What's happened is that Openreach, the BT-owned company that runs the network, has effectively split the phone service out from the copper wire network that it works on. So where you'd normally automatically get a phone sevice whenever you signed up to a broadband package that uses the copper network (which is most of them), now you won't.
Most fibre services still need to use the copper lines, but increasingly you won't get a phone number or dial tone unless you really need one.
This is leading to the launch of new broadband-only packages (the technical name for these is SOGEA broadband, but you don't need to worry about that). Our newly updated guide to Broadband Without a Phone Line has got all the details you need.
Leading the way in this new generation are BT and EE.
BT are offering their Fibre Essential, Fibre 1 and Fibre 2 deals as broadband-only packages, on two-year contracts and priced at the same rate as the equivalent with-landline deals.
EE offer as standard all their regular fibre packages as broadband-only on 18-month contracts. If you do want to keep your landline you have to add it during checkout, and also pay a little extra for a call package.
This is awesome news for those of us whose landlines attract cold callers and scammers and nothing else. But you do need to be slightly cautious before you sign up. When you take on broadband-only you will give up your phone line and lose your number. If you later have second thoughts, you'll be able to get a new line, but you won't get your number back.
If you're in any doubt, a simple compromise solution is to stick with what you've got for now and just unplug your phone. There's no real cost difference either way, at the moment.
These new services aren't your only options for landline-free internet. The biggest provider that can give you this is Virgin Media, who offer all their broadband deals with or without a phone connection. Either way, you don't need a BT line installed to get them.
There's also the small but growing band of full fibre providers, like Gigaclear and Direct Save. They have limited coverage, which is expanding all the time, and come with the added benefit of delivering the fastest broadband in the UK. You can get top speeds averaging around 900Mb - around 13 times faster than the most popular fibre deals.
If you're keen to switch to broadband-only, or want to find out what your options are, use our postcode checker to see the best broadband deals available in your area today.
Were you planning to upgrade your broadband or TV in time for the holidays? It's now the middle of December, so it's probably too late, right? Oh no it isn't!
We can still save your Christmas with faster broadband and more TV than you could ever possibly watch. Here's what you can do.
If you aren't sure your current broadband will hold up under the strain of endless Zoom chats, Netflix bingeing and PS5 gaming, you still have options.
Although it is too late to get a new fibre deal connected in time for Christmas, mobile broadband can still give a decent internet boost.
There are 4G home broadband plans that offer you unlimited data at speeds on a par with a basic fibre deal. And if you're lucky enough to live in a 5G area, you can switch to something that is potentially a whole lot faster than the broadband you've currently got.
What makes it better is that you don't even need to make the switch permanent, since providers like Three and Vodafone let you sign up on 30-day plans. So if you just want to add a bit more bandwidth alongside your existing service for a few weeks, or are visiting family and need to take a decent internet connection with you, then this could work a treat.
Among the best deals available:
Three have unlimited 4G on deals up to two years long. You can get a 30-day plan for £30, plus £49 for a wireless hub (which you'll be able to continue using in future, too). They also do 5G in select areas, with unlimited data and speeds up to an impressive 200Mb. Prices start at £29 a month.
Vodafone have a range of mobile broadband plans, including some with the very highly rated GigaCube wireless router, for both 4G and 5G. You can pick up both on 30-day deals with unlimited 5G data, or up to 300GB on 4G.
EE and O2 also offer mobile broadband, albeit with lower usage allowances or on longer deals. And don't forget that your phone also offers a tethering feature, where you can make it function as a wireless router. Just be careful that you've got a big enough data allowance, as you can burn through it pretty quickly and don't want to be hit with any excess charges.
Parties might be off the agenda this Christmas, so we'll all be relying on boxsets, movies and Premier League football to keep ourselves entertained.
You can access Sky TV without a dish, installation or commitment through NOW TV. This streaming service lets you choose which bundle of channels you want through a range of TV Passes. Among the best offers are:
Entertainment Pass with NOW TV Boost gives you all the Sky entertainment channels including Sky One and Sky Atlantic, while the Boost add-on lets you watch in full HD on up to three TVs at the same time.
Cinema Pass with NOW TV Boost gives you over a thousand movies to watch on demand. You can also get Entertainment and Cinema in a single bundle.
Sky Sports Day Pass with Mobile Month Pass lets you watch Sky Sports for 24 hours for a one-off fee of £9.98. It's ideal if you want to enjoy specific football matches.
Sky Sports Month Pass with Boost gives you the full Sky Sports experience for a full month.
Kids Pass is the perfect way to keep the kids quiet, with ad-free shows. This no longer includes the Disney channels, though, which have switched over to Disney+.
All the monthly deals auto-renew, so make sure you cancel if you only want them for a month. You can cancel early so that you don't forget, and you'll still be able to watch until your month ends.
Better yet, the Entertainment and Cinema Passes come with a seven day free trial. If you haven't signed up before (or if you've got a different email address and payment card you can use), and you're feeling particularly sneaky, you can time your signup so that you get your free week over Christmas - and then cancel before you pay anything.
In fact, you can get a few nice Christmas treats by making good use of free trials on a few other streaming services. Amazon Prime offers 30 days, and Apple TV and BritBox both give you a free week.
Sadly, Netflix and Disney+ no longer do free trials. But you can spend around £15 in total for a month of the two, more than enough time to binge through the latest series' of The Crown and The Mandalorian while troughing the last of the Quality Street.
And if you're ready to upgrade your broadband in 2021, use our postcode checker to find the best Christmas and New Year broadband deals in your area today.
Christmas is going to be a bit different this year.
Even with the hope of relaxed restrictions, it's likely that for many of us, large family gatherings will be replaced by virtual get-togethers, and nights out at pubs and parties will be swapped for nights in with a boxset.
And what does this mean? Our internet connections are going to be more important than ever.
So why not treat yourself to an early Christmas present by upgrading to a fantastic new broadband deal? If your current contract is coming to an end - or maybe it ran out a while back and you haven't got round to sorting it yet - now is the perfect time to start shopping.
There's loads of festive offers on right now, and if you act quickly there's still time to get connected before the holiday season kicks off.
You can even sign up to a premium TV service, so you can catch the latest movies, the hottest new shows, and enjoy the Premier League's hectic Christmas schedule.
Sign up to Virgin Media by 9th December for guaranteed installation by Christmas. You can get both broadband and TV, and activation is free - saving you £35!
You can still get Sky TV bundles up and running in time for Christmas.
For other TV and broadband bundles, check out the latest deals from BT and TalkTalk - TalkTalk packages still come with the promise of no mid-contract price rises.
Plusnet have seasonal offers available until 16th December.
You can get NOW Broadband with a range of TV Passes, covering your choice of entertainment, movies and sports.
When choosing a new broadband deal, always make sure you pick the right speed for your household. Put simply, the more people in it, the faster you need. So while one person making a video call or watching Netflix can get away with a relatively low speed, a few people all doing the same together will need much faster.
And keep in mind any large downloads you need to make. For example, games for the Playstation 5 or new Xbox consoles typically start at around 50GB, and can be double that. To make things a little easier, schedule these downloads to happen overnight, so they're ready and waiting the following morning.
You'll have to hurry if you want to get your broadband set up in time for Christmas. Use our postcode checker to find the best broadband bargains available where you live right now.
Looking for a great broadband deal this Black Friday? Take a look at the fab deals that NOW Broadband have on offer. You can get their fastest speeds at their lowest ever price for just £24 a month. The Super Fibre Broadband package comes with free Anytime calls, has average speeds of 63Mb, unlimited downloads, and comes on a 12 month contract with free connection. If you want a shorter contract, the offer also applies to the 1 month contract with a £60 up front fee.
If you can't get Super Fibre in your area, NOW have some other great offers on. You can get Fab Fibre with Anytime calls and average speeds of 36Mb for just £22 a month, and Brilliant Broadband with Anytime calls and average speeds of 11Mb for £18 a month. Both packages come with unlimited downloads and are available on 1 month and 12 month contracts.
All offers available to new customers only unless otherwise specified. Actual speeds offered subject to a line check and will be displayed on checkout. Only available in NOW Fibre areas. Offer ends midnight on 10/12/2020.
Make sure you read the terms carefully when you take out a new broadband deal: there's a growing trend for some providers to sneak in new clauses promising significant mid-contract price rises.
The four BT Group brands - BT, EE, Plusnet and John Lewis - have now all announced new policies to allow bigger price hikes on their deals. They will see annual increases equal to the consumer price index (CPI) inflation rate - plus an extra 3.9% on top.
Previously, ISPs would typically peg their rises to the CPI, or in some cases promise none at all.
Plusnet, for example, have effectively replaced their heralded fixed price guarantee with the guarantee of at least one - and potentially two - price rises over the course of a broadband deal.
BT, meanwhile, no longer offer contracts shorter than the two-year maximum that Ofcom allows. That means you'll be paying at least 7.95% more at the end of your deal than you were at the start.
Here's what they've announced:
BT and EE are using the CPI published every January. The price rises go into effect from 31st March each year, and apply to customers who signed up after 1st September 2020.
For the 2021 increase, Plusnet and John Lewis are using the CPI published in April and applying the increase from 1st June. After that, they're using the CPI published every January, and adding the increase to bills from 1st March. It affects customers who signed up from 7th October.
If you're on an older deal and still within your initial contract period you won't be affected by these changes until the time comes for you to renew. If you're out of contract you will be affected, although you should never stay on an out-of-contract deal for long.
So how much more will you be paying? For reference, the CPI rate for December 2019 was 1.3%, so that's the rate by which your price would have gone up on most deals. Under the new policy, that increase would have been a hefty 5.2%.
The Bank of England's target for the CPI is even higher at 2%. Of course, with the uncertainty that comes from the UK being in the middle of the biggest economic slump in 300 years, it's hard to predict what that rate will be in future. Needless to say, negative inflation won't result in a discount as that 3.9% will stay in place regardless.
What can you do?
Ofcom rules state that you can quit your contract without penalty if your broadband provider introduces "unexpected" mid-contract increases. But by announcing these plans, and writing them into your contract, they won't be classed as unexpected, so there's no escape.
What you can do instead is ensure you factor in the changes in your monthly charges when you're comparing broadband deals. And also keep in mind the date you sign up. If you take out one of these deals in February or March you'll be hit by an immediate price hike.
This move makes genuine fixed price guarantees more valuable than ever, especially if you're signing up for longer than 12 months. TalkTalk, italk and SSE are among the suppliers still offering them, so if you want clarity over what your bills will look like over the next couple of years they're worth checking out.
What are your broadband options like where you live?
If you live in places like Hull, Birmingham or Milton Keynes (or at least the right parts of these places), chances are you're pretty happy. But if you're in rural Scotland or Northern Ireland, or in the West Country, your internet coverage might be seriously lacking.
Comprehensive data released by industry watchdog Ofcom breaks down the level of broadband coverage in every area, and reveals massive differences across the UK.
It shows that while some parts have almost blanket full fibre coverage, others have a small but significant number of premises that cannot even get a 2Mb fixed-line connection.
Let's take a look at the numbers to find the best and worst places for broadband in the UK.
The best broadband coverage in the UK
Ofcom's data is split into multiple groups of varying sizes, from local authority right down to postcode level. It shows both the percentage and exact number of premises in each area that can access broadband of certain speeds. The data was collected in May this year.
Using the data for each parliamentary constituency - which splits the country in 650 regions - we can see that in 49 areas, 99% of premises have access to at least 30Mb broadband. In 30 areas, 90% of premises can get at least 300Mb broadband.
The 10 constituencies where the highest proportion of premises have access to superfast broadband (30Mb or over) and ultrafast broadband (300Mb or above) are:
Superfast availability (30-300Mb)
Glasgow North West
Birmingham, Hodge Hill
Liverpool, West Derby
Ultrafast availability (over 300Mb)
Kingston upon Hull North
Kingston upon Hull West & Hessle
Kingston upon Hull East
Birmingham, Hodge Hill
Birmingham, Perry Barr
Worsley & Eccles South
Leeds North East
The figures for full fibre are inevitably a lot less impressive. In total there are 17 constituencies where two-thirds of premises can get gigabit broadband. Here's the top 10:
Full fibre availability
Kingston upon Hull North
Kingston upon Hull West & Hessle
Kingston upon Hull East
Coventry North West
Milton Keynes South
Worsley & Eccles South
Haltemprice & Howden
It's no surprise that Hull comes out on top in these figures, since the city has a unique broadband setup. For historical reasons Hull has no BT presence at all - not even landlines - and there's just one broadband provider in the form of KCOM. The company has invested a large amount of money in the region's infrastructure.
The worst broadband coverage in the UK
It's not all good news. The data also highlights the areas where fixed line broadband coverage is woefully lacking. Never mind full fibre broadband, homes in some parts of the country don't have access to even a basic broadband service.
Nationwide, there are around 7500 postcodes where no premises at all can access faster than 2Mb broadband. Most of these are rural areas, and are found in all four countries of the UK. Some of these areas will be targeted under the Government's plan to fund investment in broadband over the next few years. These are the parts that are not financially viable enough for competition to drive the market on its own.
In addition, the Government's universal service obligation guarantees all properties should be able to get 10Mb broadband. If not, they will pay up to £3400 to upgrade the infrastructure and get it connected.
The constituencies with the highest proportion of properties unable to get 2Mb broadband are:
Unable to get 2Mb
Fermanagh & South Tyrone
Penrith & The Border
Brecon & Radnorshire
Orkney & Shetland
Ross, Skye & Lochaber
Argyll & Bute
On top this of this, there are many parts of the country that are under-served when it comes to faster broadband. Over a quarter of properties in some regions are unable to access 30Mb internet, while full fibre is essentially in non-existent in others.
Unable to get 30Mb
Orkney & Shetland
Fermanagh & South Tyrone
Brecon & Radnorshire
Cities of London & Westminster
Ross, Skye & Lochaber
Caithness, Sutherland & Easter Ross
Carmarthen East & Dinefwr
Full fibre availability
Plymouth, Sutton & Devonport
Washington & Sunderland West
Blackpool North & Cleveleys
Of course, we do need to point out that some of these areas could possibly have access to high speed internet that's not been counted in these results, due to local initiatives from companies such as B4RN or Call Flow or wireless broadband services via a local mast. Many of these places are also able to get faster internet speeds with comparable prices and services to fixed-line broadband over the mobile network with 4G and 5G home routers from the bigger networks, like EE and Three.
Want to see how you measure up? Give our speed test a whirl to find out how fast your current broadband service is, then use our postcode checker to discover the best broadband deals in your area right now.
While we always do our best to guide you towards your perfect broadband deal in a jargon-free way, you cannot avoid bumping up against technical terms from time to time.
One such example is latency, a hidden spec that broadband providers don't advertise, but which can make even a lightning fast internet connection feel slow.
Put simply, latency is a measurement of the time it takes to send data and receive a response. If you think of your broadband speed as being like the top speed of a car, then it's latency is more like how long it takes to get the car moving when you first start the ignition and push down the accelerator pedal. And, although it's recorded in milliseconds, this delay can happen every time you send or request new information from the internet, which can quickly add up.
Often called the ping rate or ping time, latency affects everything you do online. Like when you're filling in an online form and there's a lag between you tapping the keyboard and your words appearing on screen. Or when you click a link and the lack of an immediate response leaves you wondering if you need to click it again.
The net result is that high latency leaves even fast internet connections feeling a lot slower and less responsive than they should do. It doesn't affect the speed itself - you can still stream a Netflix movie in 4K, but all the button presses you need to queue up the movie in the first place could be the digital equivalent of wading through mud.
Latency is most often discussed in relation to online gaming: it's the delay between pressing a button on your gamepad and seeing the resulting action on screen. It's especially important for multiplayer gaming. If you've got a higher latency connection than your opponent it's going to be like you've got much slower reactions. It puts you at a real disadvantage, and if it's too bad you can even get kicked out of a game.
In fact, for gamers, latency is a bigger problem than a slow connection. Online gaming doesn't actually need that much bandwidth, so you can get away with gaming on slow broadband as long as your ping time is good enough.
And latency is affecting many more people today, as we spend more and more time in video conferences, for work, education, social and family gatherings. Your latency could be affecting how long the delays are between what you say and what everyone else in the meeting or hangout hears. Your high latency could be the reason why you end up talking over other people, or why they're talking over you. It could making Zoom, Teams or Meet more awkward than it needs to be.
How can you improve latency?
So what does this mean for you? How do you measure latency, and is there anything you can do about it? Part of the problem is that broadband suppliers cannot guarantee a certain performance level because there are too many factors that affect it.
You're most likely to experience high latency when there are high traffic levels on the network. Ofcom research showed that latency increased by 2% in March as a result of the surge in internet usage at the start of the lockdown. You might generally find it's worse during peak hours, which are mostly during the evening.
High latency can be caused by a fault somewhere on the network. It can happen if the website or service you're connecting to is busy, or if there's a lot of traffic on your own router. Things like Wi-Fi extenders, used to improve the wireless throughout your house, can increase latency a little.
It can also be a factor of the type of internet you're using. So, full fibre is likely to be better than fibre-to-the-home, which is better than an old standard connection that runs fully on copper cables. Niche broadband services for rural users - like satellite broadband - will have the highest latency of all.
You can find out how your own broadband connection is doing by using our Speed Test tool. It only takes a few seconds, just run the test, and you'll see the results - your download and upload speeds, plus your ping time, in milliseconds. Ideally, you'll be in the region of 50ms or less; 100ms is the point where you might start to notice it; and 150ms or more could cause you problems, and might even make online gaming impossible.
What can you do about it? To be honest, not that much, since the problem will often be with your service, not with you. But there are some things you can try.
A wired connection should have a lower ping rate than a wireless one. If that isn't an option, check that you've got a good Wi-Fi signal and that your router is set up properly. You could also consider upgrading to a newer, better router. If you've got a large number of devices connected, you could try removing a few that you aren't using.
If the problem keeps on, or gets too bad, speak to your broadband provider to see if there's a problem on their end that they can fix.