225 Customer Reviews over 6 pages
-
- Location
- Welland
- Reviewing
- Airband
- Date
- 2021-12-14
- Comments
-
Excellent service, comms, reliability and speed for their FTTP product. Support is from South Africa it appears but very responsive and competent.
- Location
-
- Location
- Shropshire
- Reviewing
- Airband
- Date
- 2021-12-14
- Comments
-
Very poor. Not noticed a great improvement in speed. WiFi is useless and when reported they said the speed is only guaranteed for wired connections, which is a bit of an issue if laptop doesn't have lan port. I left them once before too and they charged me a disconnection fee, which was ironic seeing as the connection was so poor. But joined again as options limited and they said much has improved, but not sure I would agree, perhaps have less outages now maybe.
- Location
-
- Location
- Telford Shropshire
- Reviewing
- Airband
- Date
- 2021-12-14
- Comments
-
Didn't work for over a week and still playing up even though I told you about it
- Location
-
- Location
- Greete, Ludlow
- Reviewing
- Airband
- Date
- 2021-12-13
- Comments
-
I applied for the government GIGABIT BROADBAND grant for rural broadband. The deal is anything over £1,500 has to be met by the applicant. In my case the excess was approx £40,000 +VAT delivery 18 months. Airband turned up in the neighborhood. £29.98 a month no installation fees and better reliability than Openreach. Good service 35-40Mbps download 10Mbps upload. Been with them for over a year. UK support by knowledgeable folk whose first language is English. And, I ditched the land line and use VOIP for 2 phone lines. The plan I use is 1 penny/min outgoing call charge free incoming calls. Plus Hi-Fi telephone calls. Its win-win. No wonder those little dishes are popping up around me.
- Location
-
- Location
- Upton Upon Severn
- Reviewing
- Airband
- Date
- 2021-12-13
- Comments
-
We have only had Airband Fibre to home for a few days but at the moment it has exceeded our expectations. Out Upload speed is very important to us and this is even better than what we were quoted. Upload speed is 120mps and we were quoted 75mps. We are a very happy house!
- Location
-
- Location
- Upton Upon Severn
- Reviewing
- Airband
- Date
- 2021-12-08
- Comments
-
A bit slow to get the appointment sorted out but following a call from me they got it sorted out very quickly. The guys who installed the kit were very good and work through a few of the issues they encountered during the install and got it sorted. We pulled the cable into a corner of the house on advice that we could use a second router that was “in the back of the van” to ensure that we had the whole house covered. Well there was no second router so I currently don’t have the coverage I wanted so will need to sort that out, so bear that in mind when you do the installation of the access point because that is permanent! That is the only real negative point of the experience so far, the speeds look great and the Linksys router has good capacity for lots of devices. Overall a good start with one issue to sort out but definitely recommended.
- Location
-
- Location
- Broseley
- Reviewing
- Airband
- Date
- 2021-12-08
- Comments
-
Very good service from engineer, polite and courteous, tidied up and was efficient .
- Location
-
- Location
- Somerset
- Reviewing
- Airband
- Date
- 2021-12-08
- Comments
-
Unfortunately I cannot give any stars at the moment regarding speed and reliability as we won’t start using your service until the first week of January 2022 . But hopefully you can give me a 5 star performance
- Location
-
- Location
- Woolacombe
- Reviewing
- Airband
- Date
- 2021-12-06
- Comments
-
Don’t know about broadband reliability as only just operational. Everything else very good
- Location
-
- Location
- Exmoor
- Reviewing
- Airband
- Date
- 2021-12-04
- Comments
-
Excellent service, excellent company
- Location
-
- Location
- Buckfastleigh
- Reviewing
- Airband
- Date
- 2021-12-03
- Comments
-
Occasional interruptions otherwise excellent
- Location
-
- Location
- Longslow Market Drayton
- Reviewing
- Airband
- Date
- 2021-12-03
- Comments
-
Good consistent service.
- Location
-
- Location
- Greete
- Reviewing
- Airband
- Date
- 2021-12-03
- Comments
-
All English speaking based in the UK. They know what they are talking about.
- Location
-
- Location
- Audlem
- Reviewing
- Airband
- Date
- 2021-12-03
- Comments
-
The best and most reasonable microwave broadband provider around. Good speeds and generally reliable just wish we could e even faster like regular broadband
- Location
-
- Location
- Winkleigh Dervon
- Reviewing
- Airband
- Date
- 2021-11-26
- Comments
-
Friendly and helpful service is let down only by reduced bandwidth which is more often around 30mbps (and at times even less) rather than the 40mbps advertised. Quite expensive but is reliable overall.
- Location
-
- Location
- Devon
- Reviewing
- Airband
- Date
- 2021-11-26
- Comments
-
Speed has been declining over 2 months to intermittent connection.
Have been waiting for 10 days after reporting the fault and still not resolved or any contact from the services engineer that was promised.
- Location
-
- Location
- Teignmouth
- Reviewing
- Airband
- Date
- 2021-11-23
- Comments
-
Guys on site were great, very friendly and accommodating.
- Location
-
- Location
- North Shropshire
- Reviewing
- Airband
- Date
- 2021-11-23
- Comments
-
Airband have just done some updating at their site that provides me with a line of site supply to a dish on my chimney. For rural broadband the connection is exceptionally fast peaking today after maintenance with an upload speed of 42.35 Mbps and an upload of 10.76 Mbps. To the uninitiated that is a really good speed which means no buffering, faster uploads and you can run programs/ games that require a high speed to work. Great service at an affordable price.
- Location
-
- Location
- Chesterton
- Reviewing
- Airband
- Date
- 2021-11-08
- Comments
-
Great product when its working.
Customer service is a total sham when its not
- Location
-
- Location
- south Shropshire
- Reviewing
- Airband
- Date
- 2021-10-31
- Comments
-
Brilliant speed 200+MBS.
The problem is Airband ISP has been noted as a spam generator so we cannot use their ISP thankfully we also still have the BT copper wire so we are using that to send and receive emails. Not funny when running a number of companies in a very rural area and Airband is the only option for fibre comms.
- Location
-
- Location
- Shrewsbury
- Reviewing
- Airband
- Date
- 2021-09-11
- Comments
-
After getting abysmal speeds from BT and no chance of anything improving, I was delighted to find Airband had installed a mast near me. They came out and fitted everything super quick so very happy with the service. Get an email if they are doing any work in the area so I know when my connection may be disrupted. Occasionally there are days when the connection isn't the best but overall I am very pleased with the service.
- Location
-
- Location
- Worcester
- Reviewing
- Airband
- Date
- 2021-08-28
- Comments
-
Disappointing, slow and frustrating experience. Airband failed to deliver on their installation dates (repeatedly) and the internet download speed is well below what is promised. The wifi from the router is absolutely terrible. Internet keeps dropping out and I can not pick up the wifi unless I sit next to the router. So poor I wish I had stayed with my previous (non-optic fibre) provider. My advice would be to avoid Airband.
- Location
-
- Location
- Herefordshire
- Reviewing
- Airband
- Date
- 2021-08-24
- Comments
-
I can't imagine why public money has been given to this truly incompetent company. We have a permanently intermittent service but Airband are in total denial! I guess they realise they are bad but they have NO COMPETITION so absolutely no incentive to provide a half decent service.
- Location
-
- Location
- Devon
- Reviewing
- Airband
- Date
- 2021-08-23
- Comments
-
Believe the terrible reviews, this company are truly dreadful. Engineer installing was incompetent, even made us buy our own cable, service drops out repeatedly, the engineers even admit that the company does not invest in their own infrastructure. MASSIVE price hike at the end of the contract. REFUSE to process formal complaints and bolshy attitude frrom customer service at the mere thought that there should be some compensation for all the hours you are left without a service, and in our case with no landline either.
- Location
-
- Location
- Brimfield
- Reviewing
- Airband
- Date
- 2021-08-06
- Comments
-
This bunch win the award for the WORST tech company....ever.
- Location
-
- Location
- Nantwich
- Reviewing
- Airband
- Date
- 2021-07-20
- Comments
-
Absolutely rubbish service. More off than it is on. Ring them up to tell them it's off and usual excuse is engineers are working on it or try switching box off then back on again. Every week there is an issue so I would steer clear!!!
- Location
-
- Location
- Worcester
- Reviewing
- Airband
- Date
- 2021-06-07
- Comments
-
Not even got to install and service is poor. signed up to the full fibre to property with the promise of 4-6 weeks. I have heard nothing for 4 weeks even after multiply chases. Eventually spoke to them today (after 4 weeks) and told from July could be anothe 12-14 weeks! Very very disappointed.
- Location
-
- Location
- Shropshire
- Reviewing
- Airband
- Date
- 2021-05-30
- Comments
-
Sick and tired of Airband ! No internet again this morning, second time in a week. A month ago I was told I needed a new dish and that someone would be in touch. A few hours later the service was restored and a week later I was called by someone apologizing for not getting in touch. Billed incorrectly time and time again over the last 9 months. An absolute joke !
- Location
-
- Location
- Xxxxxxxxxxx
- Reviewing
- Airband
- Date
- 2021-05-27
- Comments
-
This Company is rubbish!!
They sent you un-qualified fibre engineers to the field to do the work, half of them DNT understand the work.
They promise you better speed which is a scam.
NEVER USE THIS COMPANY IN ANY MEANS FOR BROADBAND SERVICES.. Bt openreach will be the BEST in that field of work and service ...period
- Location
-
- Location
- in Worcestershire
- Reviewing
- Airband
- Date
- 2021-05-14
- Comments
-
Intermittent surface and appalling customer service. Left without internet frequently for 5 working days whenever there is a disruption. Customer service and technical support team lies, fails to communicate and says things like they're monitoring the lack of internet to our house (meaning they're doing nothing.) Rubbish, wouldn't recommend if you need reliable broadband and being lied to constantly makes you angry.
- Location
-
- Location
- Crew Green powys
- Reviewing
- Airband
- Date
- 2021-05-14
- Comments
-
Have been with airband for over 5yrs and have had nothing but problems, slow speed or no speed , seems to improve when you eventually get to speak to someone but never lasts, tried upgrading and all that did was to cost us more money , can't wait for a better service in our area, my mobile works better than there service
- Location
-
- Location
- Totnes Devon
- Reviewing
- Airband
- Date
- 2021-04-25
- Comments
-
What can i say, really bad. if you can avoid this company please do. I was with them for about 4 years(only provider in the area), finally a better option is here.. The speeds were unreliable as was the product, breaking down when it rained, was windy ,the sun shone, snowed or was just a normal day.
Not worth the money.
- Location
-
- Location
- Plymouth
- Reviewing
- Airband
- Date
- 2021-04-05
- Comments
-
Promise the earth and deliver nothing. I'm writing this review using my mobile hot spot. The rudest customer service team you could ever encounter. The odd time you get through to a friendly person they are still equally ineffective at sorting anything. They will raise a ticket, so nothing and sometimes email to say it's fixed when in actual fact nothing has been rectified. They will take your money, that's the only thing they are good at.
- Location
-
- Location
- West Somerset
- Reviewing
- Airband
- Date
- 2021-03-16
- Comments
-
Extremely unreliable, most of the time our speeds are around 15Mbps when we pay for 40 Mbps. Speed only as per contract first light in morning, by the evening we are lucky if it gets to 10Mbps. Connection impacted by rain, even a little drizzle of light rain and the speed collapses to the same as BT land lines can offer (5 Mbps).. Their support is awful, you open ticket after ticket but no one answers apart we are "working on it" or its still open, but nothing seems to get fixed or better.
If we could switch we would instantly but Airband have the monopoly in our area where BT will not provide a service.. God help West Somerset now that the Government setup of "Connecting Devon and Somerset" have made Airband the supplier in the rest of our area.
- Location
-
- Location
- Ludlow
- Reviewing
- Airband
- Date
- 2021-02-11
- Comments
-
Excellent service. Very adequate alternative to FTTC after BT bypassed our area for fibre rollout. Easily achieves the promised 40/10 speeds and reasonable latency. Occasional drop-outs but otherwise an excellent service. Very quick and painless install. Helpful installers. Good customer services and billing teams. Highly Recommended. Sign up in confidence!
- Location
-
- Location
- Devon
- Reviewing
- Airband
- Date
- 2021-02-10
- Location
-
- Location
- Archery Fields, Battlefield, Shrewsbury
- Reviewing
- Airband
- Date
- 2021-02-03
- Comments
-
The speed is not what they promised! My contact was ultra fast Broadband with150 MB download and 50 MB upload. During the day hardly it hits 30 MB and 20 MB upload. Also it's not very reliable and have had loads of disruption during my video calls. I wish I've had another option to switch but to be fair until competitors are in my location you'll be okay with normal broadband instead of this mockery of so called ultra fast Broadband
- Location
-
- Location
- North Devon
- Reviewing
- Airband
- Date
- 2021-01-27
- Comments
-
If I had a choice I wouldn't touch these with a barge pole. Thier service is beyond a joke. I have made more calls to them than to ANY company or service that I've used in my lifetime. I've lost a huge amount of income due to not having any Internet. They couldn't give a flying ****.
- Location
-
- Location
- North Shropshire
- Reviewing
- Airband
- Date
- 2021-01-21
- Comments
-
WARNING. This glossy company don’t provide the service you pay for. Short and sweet I have spoken to Ofcom who were very helpful and advised I make an official complaint. Airband are ignoring my communication contravening their complaints procedure. They have eight weeks to resolve problems. Ofcom advised if you are not happy complain to Airband and this should es a late the situation.
- Location
-
- Location
- North Devon
- Reviewing
- Airband
- Date
- 2021-01-12
- Comments
-
This company is a complete joke! Was told to expect great things from Airband themselves as we have poor broadband in our area and that they pride themselves on great service for rural customers! Well we had 1 week in November (after installation) where it worked perfectly, speeds we have only ever dreamed of). Rapidly went down hill, intermittent service and then down completely. I counted 18 telephone calls to various numbers, 8 e-mails and not one of them was replied too. Every time I had to leave my number for someone to call me back - that never happened. Finally got through to someone that said they couldn't guarantee their wifi signal and that I had to purchase a booster! I don't think so!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Airband are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Airband.