466 Customer Reviews over 12 pages
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- Location
- manchester
- Reviewing
- Direct Save
- Date
- 2017-08-18
- Comments
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Simple -they are Lower than low
1-They take money out of your account without any notification /warning
2- direct saves inner departments don't talk to each other -no clarity know literally have no idea Even though they say "will look into this "
3- They lie / scam /deny knowledge /thus banging your head against a brick wall (literally for hours )
Horrible company ran by horrible people
AVOID AVOID AVOID AVOID !!!!
- Location
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- Location
- Norwich
- Reviewing
- Direct Save
- Date
- 2019-08-31
- Comments
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AVOID AVOID AVOID, no response to emails, took 70 minutes to speak to a customer service rep when I was apparently 6th in the queue. Customer Service rep had no idea, obviously has not been provided with appropriate training, tried to quote me me GDPR, shame Information Governance is my job. Have cancelled as no contract, as no response or info from them as to when service will be provided, 13 days after signing up.
- Location
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- Location
- Coventry
- Reviewing
- Direct Save
- Date
- 2020-10-11
- Comments
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As all others saying, they keep charging me about the services I cancelled on their web site. The custom service told me that I have to tell them by phone which makes the website totally a trap. I insist that they should be responsible for the bill and the customer service start threatens me that they will charge me for another £20 as I should inform them 28 days before I want to quit. I do not want to waste time arguing with them so I still paid the bill. This is indeed an unpleasure experience.
- Location
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- Location
- Lancashire
- Reviewing
- Direct Save
- Date
- 2013-08-08
- Comments
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I know that some folks are not happy and I respect their views, but nobody seems to have mentioned the one advantage that DST have over most other companies. If you ring a call centre of theirs, you get a genuine English voice replying, rather than someone speaking semi-gibberish while thinking that they speak English perfectly. There is no hour long telephone call because neither side can understand the other and each keeps asking for a repeat of the previous statement.
Yes, DST has its faults (no company is perfection personified),but for the price you pay, the after sales service is easier to handle than BT and others.
- Location
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- Location
- Falkirk
- Reviewing
- Direct Save
- Date
- 2019-11-15
- Comments
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I had problems with my landline, reported same to Direct Save. Problems al sorted within 48Hrs. That's what I Call Excellent Service. Well Done to all concerned. Jimmy Mackie.
- Location
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- Location
- Essex
- Reviewing
- Direct Save
- Date
- 2019-11-12
- Comments
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Been with Direct Save 6yrs this coming February, had no problems, and hope to be with them for many more years.
- Location
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- Location
- Sible Hedinham, Essex
- Reviewing
- Direct Save
- Date
- 2018-06-18
- Comments
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I have been with direct save phone and broadband, for 3 yrs, I have not had a lot of reason to contact them, but resonantly I had a problem with modem,(I did not know this at the time of phoning)I can not fault the service given, fast and efficient. Best I have ever had from any supplier's in the past, and I am in my 60s.
- Location
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- Location
- Wallasey Wirral
- Reviewing
- Direct Save
- Date
- 2019-12-11
- Comments
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Cheap provider. Router is of good quality however I live in a 4 bedroom house and reliable service further away from router can be hit or miss. The speed does slow below the 30mps I'm suppose to get especially after 5pm. Customer service was OK when I phoned with a problem it was sorted however I was kept on the phone for half an hour why the person tried to reset my broadband and get me back online.
- Location
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- Location
- Brasted, Kent
- Reviewing
- Direct Save
- Date
- 2019-12-07
- Comments
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Really pleased with Direct Save since moving over. The billing is simple and straight forward and much better value than all the bigger companies. Amazing value.
- Location
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- Location
- Ware
- Reviewing
- Direct Save
- Date
- 2017-12-07
- Comments
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Not totally happy. Internet 'drop out' happens frequently which is irritating
- Location
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- Location
- ROMFORD, Essex
- Reviewing
- Direct Save
- Date
- 2015-01-22
- Comments
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I was connected to 'Direct Save', in April last year and was on-line in about 5-days of ordering the package from the web. Although, everything went fine for about a week, my router kept started dropping the 'DSL' line eventhough my phone was working as promised. I phoned the support line, told them of the problem, and after a short 5-minute wait, the advisor said that the trce revealed that the router was failing and that he would send out a new one. In just 2-days I had the new router. I replaced the old one, and within minutes I was back on-line. I began a ping/speed test and found that the speed had increased to just over 9mb rather than the 3.2mb that I was getting before. As the original estimate was around 7mb for the area. I am totally thrilled with the results thus far and can't really say much, only that the service is 'Top quality'. The best that I ever had from any supplier. My last ISP was 'virginmedia' who, kept increasing their prices. So, all-in-all I've cut my internet bill by ³⅓ or £27.40 and we are very pleased to know that these people are true to their word. Top marks for an outstanding service...
- Location
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- Location
- bideford
- Reviewing
- Direct Save
- Date
- 2017-08-24
- Comments
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awful speed and awful customer care. they accused me of lying when I said previous provider was getting 13-15mg download, whereas directsave only giving 5-7.5mg.
- Location
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- Location
- ulverston
- Reviewing
- Direct Save
- Date
- 2019-12-05
- Comments
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OK overall. broadband a bit slow but the whole area is a bit hit and miss. Price good.
- Location
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- Location
- Worthing
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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No information supplied on how to connect to the pre-installed equipment in our new build. I was able to work it out myself eventually but there's always the question of whether I did it correctly. I did have some issues with dropping connection and the telephone customer services people were most helpful, it took several goes at sorting the problem but with their help we got there in the end. Direct save also offer a group saving scheme, and an online account, these and other services have never been explained to me, should I have got an info pack on signing up? Who knows.
Internet connection is good so no complaints there. so in short
sales team and info , lacking.
customer support when i had a problem, excellent.
Connection & speed excellent.
- Location
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- Location
- lowestoft
- Reviewing
- Direct Save
- Date
- 2019-06-12
- Comments
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Bloody useless ....Only had them about a month just got my first bill......Wi fi down and can't make contact ......Paperwork said do not reset ......Biggest regret signing up with them
- Location
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- Location
- North East England
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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I often find I cant connect or it takes a while to do so. Lately the problems seem to be getting worse.
- Location
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- Location
- Warrington, Cheshire
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Been with Direct Save for a few years now, price is competitive, speed is fine, we stream movies and I work on my computer. It drops out every now and then but nothing that really effects what we do. All in all I am happy otherwise I would not stay with them.
- Location
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- Location
- Manchester
- Reviewing
- Direct Save
- Date
- 2011-05-30
- Comments
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I was promised that the "service" would be connected on 20th May 2011. On 27th May 2011 I returned home (I was away for a week) and the line rental was with DST, but the broadband was not working. It seems they botched up and it has been delayed till 2nd June.
Their customer "services" were useless. Calls that they promised to return weren't returned.
Avoid at all cost!
- Location
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- Location
- watford
- Reviewing
- Direct Save
- Date
- 2014-11-24
- Location
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- Location
- Leatherhead
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Good service. Connectivity has been the only problem, which is something that customer service were really good at sorting out. Martin provided 5* customer service when I needed support and since then my broadband has been 100% reliable.
- Location
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- Location
- Merthyr tydfil
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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Very reliable service of broadband ,would recommend direct save to family n friends
- Location
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- Location
- Redcar
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Have to keep rebooting system and works fine but need router moving
- Location
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- Location
- birmingham
- Reviewing
- Direct Save
- Date
- 2017-06-09
- Comments
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would never have used this company if i had been told about the hidden charge. only found out after the inital first payment was taken and direct debit set up and they helped themselves to the hidden charges. they had not sent the router out by the time the next bill was generated. avoid this company.
- Location
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- Location
- Midlands
- Reviewing
- Direct Save
- Date
- 2016-09-20
- Location
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- Location
- Liverpool
- Reviewing
- Direct Save
- Date
- 2016-08-22
- Comments
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Purchased a deal package for my grandparents to enable them to keep in touch with family abroad at low prices. they've never been happier, finally discovered skype and internet. great deal from a friendly company
- Location
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- Location
- Leeds
- Reviewing
- Direct Save
- Date
- 2018-12-20
- Comments
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I've used their service for a year & changed the provider the first chance I got. I was initially charged additional £25 due to their mistake while changing the provider. The speed & the connection was bad, so I complained. I was provided with slightly better router which improved the speed slightly, however I was charged £50 for it as they claimed that they never received the original router I returned by post. It would have been much cheaper to go for fibre broadband with other providers. Don't think you'll be saving money, their service was more expensive than any other company I have used in the past.
- Location
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- Location
- Newtownabbey
- Reviewing
- Direct Save
- Date
- 2019-08-12
- Comments
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Haven't had internet for nearly a week, customer service is terrible, keep telling me the same story, wouldn't recommend it to anyone
- Location
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- Location
- SUTTON COLDFIELD
- Reviewing
- Direct Save
- Date
- 2017-07-25
- Comments
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Service is rubbish.Plus they are vicious ,they instruct debt collectors rather than send a correct invoice.
Do`nt sign up you WILL regret it.
- Location
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- Location
- Hamilton, Selby
- Reviewing
- Direct Save
- Date
- 2019-12-05
- Comments
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Was constantly kept up to date with progress. Router arrived well in time and worked straight from the box
- Location
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- Location
- Sutton Coldfield
- Reviewing
- Direct Save
- Date
- 2016-07-29
- Location
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- Location
- UK
- Reviewing
- Direct Save
- Date
- 2017-01-25
- Comments
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Abysmal rude customer service. Check terms & conditions as they will charge £20 when you leave even when out of contract & £35 for the router they provide even though it's faulty.
Look else where as this company are very much amateurs!
- Location
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- Location
- Haslemere, Surrey
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Location
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- Location
- Jarrow Tyne and wear
- Reviewing
- Direct Save
- Date
- 2019-12-06
- Comments
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Waste of time, its forever going off! I'm sick of it, they left me with no broad band for over a month, no phone for two weeks and I still had to pay for it, wouldn't recommend it to anyone.
- Location
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- Location
- Southampton
- Reviewing
- Direct Save
- Date
- 2017-08-10
- Comments
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Amazing prices, I opted for paper billing because I didn't believe how cheap they were. Just changed to online billing over the phone, got put through straight away, fantastic customer service. Iv had the service for a year now and Iv had no problems with Internet speed or anything. Would highly recommend! Thank you Direct Save for a stress free survice
- Location
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- Location
- Frodsham
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Terrible customer service with very poor attitudes. Tried to lock me into a contract which I had not agreed to and made it difficult to leave.
- Location
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- Location
- Milton Keynes
- Reviewing
- Direct Save
- Date
- 2023-09-25
- Comments
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I would give 0 stars if I could!
Signed up but only had Internet for about a week. It was so slow and kept cutting out. I decided to cancel. They said I had to pay the full year! As the 14 day cooling off period starts from the day I signed up, not from the day it went live!! What's the point in that. Then it went down completely for 3 days! Everytime I called, the staff were rude and said they don't have a crystal ball! I did swap to another company now. But I'm getting letters from dept collectors for over £300!! Direct save said they charging me for the WiFi box! Even when it was still in use and told them I would send back, once my new Internet is connected!
Total rip off and rubbish WiFi! I would avoid at all costs!
- Location
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- Location
- Shepshed
- Reviewing
- Direct Save
- Date
- 2017-05-08
- Comments
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Awful awful awful!! I've just cancelled my direct debit with these and signed up to plusnet because after months and months of me emailing them and requesting call-backs (which they ignored 99% of the time) seeing as they don't provide a contact number anywhere it would seem, I've had no choice. I've had absolutely shockingly low speeds on my line and that's when it was actually working, which most of the time, if wasn't. They have done nothing but fob me off with excuses and are extremely rude when dealing with them over the phone. Paying £22 every month for no reason whatsoever, I finally had enough. I'm still in contract until December but they won't be getting another penny from me!! Cannot stress this enough - AVOID THIS COMPANY!!!!
- Location
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- Location
- bedford
- Reviewing
- Direct Save
- Date
- 2015-11-14
- Location
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- Location
- York
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Location
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- Location
- Leyton
- Reviewing
- Direct Save
- Date
- 2017-12-18
- Comments
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The signal strength in some parts of my house was weak. I asked for advice on a local FB forum and one suggestion was to contact the provider and ask them to change the frequency. The 2nd one was to instal a range extender.
When I spoke to Directsave, I got the same advice and since installing the range extender, the signal strength has improved a lot.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Direct Save are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Direct Save.