120 Customer Reviews over 3 pages
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- Location
- Oswestry
- Reviewing
- italk
- Date
- 2022-04-14
- Comments
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Quite honestly, I am truly baffled as to why this company is still in business. We have had nothing but trouble since the day we signed up to them. Far too many issues to list. I am absolutely disgusted with them and judging by the amount of negative reviews it is obvious I am not alone in my opinion. Now to put oil on the flames, we are stuck with them, I would love more than anything to be able to walk away from this tin pot, unprifessional, lying, dishonourable charlatans and sign up to another service. They must be laughing all the way to the bank knowing they are receiving an extortionate amount of hard earned money each month from people who placed their trust in them.
- Location
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- Location
- Penwortham preston
- Reviewing
- italk
- Date
- 2019-11-19
- Comments
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Lucky to get one star! Despicable company. Not received my box as was rushed into hozzy. Got let out after a while but they won't give me a refund. Apparently I should have let them know I was going hozzy. How could I?!!! I got offered a month free on my contract! Topping it off they're trying to charge me for an early exit fee... Absolutely ridiculous. Stay well clear. People will soon know what a useless company this is. All I want is what I am owed!!
- Location
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- Location
- Perth
- Reviewing
- italk
- Date
- 2023-07-24
- Comments
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Awful company. I am a social worker trying to support a vulnerable client. ITALK have taken hundreds of pounds of her money and I have spent literally hours on the phone to unhelpful and unkind advisors and this is still not resolved. Charges are still being applied, pushing this person further into debt and damaging her mental health. She is left without food and often gas and electric. I have never experienced such an unhelpful company.
- Location
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- Location
- Peterborough
- Reviewing
- italk
- Date
- 2022-05-27
- Comments
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This is the worst broadband provider I had to pay a
An early exit fee to leave them , service went live and never had any broadband what so ever for 3 months , rang them countless times if you miss their call back from fault dept they remove it from their system so they don’t have to pay compensation even though the fault existed for 3 months , when that have done this you have to go right back to plugging in to test socket on your phone which I had to do several times I even left work early and had a call back booked with a manager so I lost half a days pay and they never phoned me as was booked earlier in the day , I waited for a few days and then I rang them back and started process all over again , I wasted hours on the phone trying to get it resolved and countless times it was never resolved, they even wonted to charge me £65 pound if I never returned the router , which is still in my cupboard been waiting over two months for them to send pre paid envelope so I can return it , my guess is the router will end up in bin as they even talked to get it posted back to them ,
They are also not registered with ofcom , but with someone else,I eventually got £37 compensation their first offer was £4 and a few pence , again took several hours of phone calls to get that they admitted they could see I had not a single moment of broad band from them in 3 months but still wonted paying £70 pound for the months which they never provided me with any broadband, in the finish I got their early exit fee dropped from £180 down to £65 so in the finish I ended up having to pay them £115 to exit early from contract when they never provided the service they was supposed to , I told them it was like stealing money getting paid for providing no service what so ever for 3 months , the only thing they gave me was a lot of wasted time and stress . So pls do yourself a massive favour and look elsewhere for broadband may be stay with one of the big names but defo not Italk
- Location
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- Location
- poole
- Reviewing
- italk
- Date
- 2020-04-09
- Comments
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Luckily I am nearing the end of my contract and will avoid ever renewing it.I have never achieved more than half of the promised speed and upload speed most of the time is hardly registering.It is continually dropping out and almost unusable with an iPad.After hours of waiting to contact customer service the cost of trying to break the contract four months early was ridiculous and compared to other providers the cost of an alternative a faster service was to expensive..With what was promised when I initially signed up for this contract and what was supplied there is no way I would ever contemplate staying with them even if the price was acceptable.My main use was for very low for a security camera which is continually dropping out and then failing to reconnect because of the poor signal.
- Location
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- Location
- Rugby
- Reviewing
- italk
- Date
- 2021-09-20
- Location
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- Location
- Runcorn
- Reviewing
- italk
- Date
- 2021-05-06
- Comments
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Didn't even want to put 1 star avoid this company at all costs. My bill was paid off my card by myself (direct debit failed so got put on payment plan paid off my card each month) without any knowledge they set up another direct debit and still taking payments off me on the phone, when I realised on bank statement and called them no apology no refund just an account in credit and they still proceed to take money monthly. Cancelled direct debit with my bank and they just set up another within days I have had to cancel my card to stop them taking more payments. Definitely switching
- Location
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- Location
- Runcorn
- Reviewing
- italk
- Date
- 2019-01-05
- Comments
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My mother has this provider. It's pretty good the only thing that is annoying is no engineers come out and you have to do it all yourself. I'm amazed no ones bothered to review this company.
- Location
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- Location
- SANDOWN
- Reviewing
- italk
- Date
- 2021-03-13
- Comments
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Wired fibre good speed, wireless always dropping. Still no solution after a year!
- Location
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- Location
- Scarborough
- Reviewing
- italk
- Date
- 2022-03-25
- Comments
-
We phoned Italk today was very rude to my partner on the phone try charging us extra we haven’t even had the broadband a month or nothing and it’s a con
- Location
-
- Location
- Scotland
- Reviewing
- italk
- Date
- 2021-07-29
- Location
-
- Location
- Sheffield
- Reviewing
- italk
- Date
- 2020-05-25
- Comments
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1 star is too much for this company.
My advice would be to avoid ITalk
Unless you want to pay for slow very unreliable broadband.
Petty and poor customer service.
Counting the days now till my new provider can BT supplies me with fast efficient broadband for the same price I’ve been paying for utter rubbish slow useless broadband , the broadband wouldn’t even work in the room my router was in!!!
- Location
-
- Location
- Slough
- Reviewing
- italk
- Date
- 2022-09-19
- Comments
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I have to re set the Wi-Fi at least 3 times a day!!! Emailed and got no reply . Charged £85 for a bill that is £35. Do not use this company
- Location
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- Location
- South Scotland
- Reviewing
- italk
- Date
- 2023-01-21
- Comments
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The Hub they provide is a horribly antiquated zyxel model from the early 2000s, it is physically not capable of speeds over 20 megabits. That's not an opinion, the technology within it cannot exceed 20 megabits, that is exceptionally slow for this decade, or last decade to be honest, pathetic service, do not buy.
- Location
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- Location
- South Shields
- Reviewing
- italk
- Date
- 2022-08-05
- Comments
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I took out broadband with italk which turned out to be a huge mistake, speeds were not existent, customer service absolutely horrendous, steal money from your account so I left them, now 3 years later and they still keep setting up direct debits on my account for different amounts ranging from £2.00 to £1⁰0 which just get cancelled straight away.
Really do avoid this company if you know what s good for you, I would rather go with no Internet than use this rip off company.
- Location
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- Location
- South Shields
- Reviewing
- italk
- Date
- 2022-01-28
- Comments
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Paid for service and speeds that I wasn't getting, I complained to customer services who didn't care, so I cancelled my policy and now they are still to this date trying to take money from my account by setting up new direct debits without permission and I have even had to cancel my card as they try take payments as a card payment.
Reported to trading standards and the fraud team through my bank.
Steer well clear of this awful company.
- Location
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- Location
- South Wales
- Reviewing
- italk
- Date
- 2020-08-07
- Comments
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1 star is still too much. The worst internet provider ever! Turns off randomly all the time for no reason, totally useless internet. My piece of advice STAY AWAY FROM ITALK
- Location
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- Location
- Stalybridge
- Reviewing
- italk
- Date
- 2020-06-02
- Location
-
- Location
- Stanmore
- Reviewing
- italk
- Date
- 2020-01-30
- Comments
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If I had the opportunity to give us company zero stars I would. For the last year they have been trying to get money from me for a service that I have never had, absolutely disgusting.I have no idea how this company is still operating
- Location
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- Location
- Stoke on Trent
- Reviewing
- italk
- Date
- 2022-01-24
- Location
-
- Location
- Streatham
- Reviewing
- italk
- Date
- 2022-02-17
- Location
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- Location
- Surrey
- Reviewing
- italk
- Date
- 2022-12-06
- Comments
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As soon as the hub was installed we started having issues with the speed, and the hub reset itself repeatedly. An engineer found a fault which italk then charged me for even though they only charge when no fault is found. They took £20 but put £150 credit on my account after I got passed to multiple departments and finally made a formal complaint and threatened to sue them. They also reduced my bill by £5 per month. This was to see Me through to the end of my contract in Dec. 2022 as stated by italk themselves. However, as my term was coming to an end they decided to increase my bill without notification and consent, and increase the monthly amount and then tried to take more money from me saying we owed for phone calls which they refused to give an itemised bill for even though it was requested. Whereas if the agreed fixed contract remained and the credit with the £5.00 discount was considered they would in fact owe me money. They are happy to talk over the phone but they won't put anything in writing (good job I record my telephone calls). The speeds they promised never came to fruition, overall in my experience the company comes across as a money making scam and it seems customer service are happy to bully for payment but not serve you or answer any questions. Regardless of what their reviews maybe on trust pilot I don't and won't trust them again and my personal experience has been awful.
- Location
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- Location
- Teesside
- Reviewing
- italk
- Date
- 2022-05-04
- Comments
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Absolute shambles of a company. Paid our bill 2 weeks ago and the tried to take another 30 the next day then they took 30 lastnight. Utter scumbags. Getting on to the fraud team and the police plus want reimbursing plus interest
- Location
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- Location
- Thornton-Cleveleys
- Reviewing
- italk
- Date
- 2020-09-11
- Comments
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Omg worst company ever thay charge you for all different things that you never even ask for set direct debits up when your card is off the sistem do not go with this company worst thing I did.
- Location
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- Location
- Trimsaran
- Reviewing
- italk
- Date
- 2021-12-09
- Location
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- Location
- Uk
- Reviewing
- italk
- Date
- 2020-09-11
- Comments
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Absolute awful company I so would not recommend this company they tried to £218 for 1 late payment and a engineer appointment when a engineer didn't even turn up, tried to take money out of my account every other day, rang them up talked to them about a payment plan they agreed but still tried to take money out of my account so rang back up they agreed to take my card off there system and still tried to take money out of my account even though they said they had taken my card of there system so they had said absolutely disgusting company do not go with this company
- Location
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- Location
- Usa
- Reviewing
- italk
- Date
- 2020-04-24
- Comments
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This board band is the worst experience from a company I've experienced even when I had sky with a faulty wire it worked better they're utter garbage
- Location
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- Location
- Wakefield
- Reviewing
- italk
- Date
- 2022-09-30
- Comments
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Honestly, Do NOTuse these cow boys. You will regret as you wont get any internet at all its a load of rubbish
- Location
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- Location
- Wales
- Reviewing
- italk
- Date
- 2022-01-14
- Comments
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Worst company I've ever used. Kept sending e-mails asking for assistance as broadband wasn't working. NO REPLY. Absolutely no help whatsoever. Again, worst broadband provider
- Location
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- Location
- Wales
- Reviewing
- italk
- Date
- 2021-10-01
- Comments
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Worst wifi connection ever. Constantly disconnects and is completely useless if more than one device is connected to the internet. Would have better wifi on a stagecoach bus
- Location
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- Location
- Wales
- Reviewing
- italk
- Date
- 2022-01-13
- Comments
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Worst company I've ever used. Kept sending e-mails asking for assistance as broadband wasn't working. NO REPLY. Absolutely no help whatsoever. Again, worst broadband provider
- Location
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- Location
- Walsall
- Reviewing
- italk
- Date
- 2023-08-09
- Comments
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I cannot give these bunch of crooks any stars as they are disgusting and a disgrace to many broadband companies they have taken money from my bank account for their own pockets and left me in debt now
- Location
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- Location
- west sussex
- Reviewing
- italk
- Date
- 2022-07-14
- Location
-
- Location
- Wilts
- Reviewing
- italk
- Date
- 2021-05-04
- Location
-
- Location
- winchester
- Reviewing
- italk
- Date
- 2023-09-12
- Comments
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After so much harassment and bullying tactics after I cancelled my direct debit and cancelled my account on July 2023 I was sent over 15 emails, 16 texts and 14 calls.Due to this I paid my account
I was charged £12.50 for late payment. I was then informed if any credit left would be returned to me, which would be 1-7th Sept. I had to phone them up on 12th Sept to enquire where my credit was? I got an apology as this had not been actioned.
What an absolute arse of a company, surprised they're still in business!
- Location
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- Location
- wolverhampton
- Reviewing
- italk
- Date
- 2023-09-25
- Comments
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italk affiliate telecommunications are complete scammers. They hassle bully and threaten via any means they wish, with complete disregard for anybody or anything apart from their greed... even stooping as low as trying to threaten, bully and mislead customers by pretending that their instructed clients are a different entity from themselves. italk lie, miscalculate and endlessly harrass. I'd award them no stars.
- Location
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- Location
- WOLVERHAMPTON
- Reviewing
- italk
- Date
- 2020-12-29
- Comments
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Can honestly say these guys are the worst provider i have ever dealt with, was with them for 8 months and over those 8 months i can say collectively i had about 1 months internet. Its laughable once i phoned up to say the internet is working but not the phone and a manager who i was talking to said she was suprised i had internet because on her side it showing as being down. There was never a period for a day where i could say i had full coverage after months of complaining and sending emails and being dealt with by 2 different manager its the worst providers. Dont get me wrong the customer service wasn't terrible just internet and phone service is diabolical. What upset me the most is i cancelled my service and they have the cheek to send it over to debt collectors saying i owe them
- Location
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- Location
- wolverhampton
- Reviewing
- italk
- Date
- 2023-06-27
- Comments
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Harassing, scammers, rude, liars... just four words that spring to mind. Horrendous company to deal with.
- Location
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- Location
- Ws2
- Reviewing
- italk
- Date
- 2021-09-01
- Comments
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I have been fobbed off without internet for 5 days for them to fix my low speed if I seen all the bad reviews on italk I would have never of gone with them.. stay well away I'm so angry as I relied on internet for work and playing films for my daughter
- Location
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- Location
- York
- Reviewing
- italk
- Date
- 2021-09-08
- Comments
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This company or should I say robbing cowboys. Unreal. Had ongoing issues ever since they are supposed to be supplying my new place with Internet. Had to wait over 2 weeks for an activation date for Internet. Before I received any connection, a fault came about. I'm still having ongoing issues with connection not to mention that I feel the staff are trying to manipulate you. They don't take complaints seriously and just fob you off. They keep saying ...Well, the line is okay as we checked. Now saying that it could be the master router could be the issue. Not them of course! Said they could send engineer but if the problem is indoors then I have to pay for the engineer to carry out work. Why the hell should I pay when it's not my problem. I never caused this. I think they just tell you anything. They do not listen and have had to relay my issues over and over. Please stay well shot of this company. They want shutting down! Going to contact Trading standards
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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