Regular Broadband-related news and comment from the Broadband.co.uk team.
Displaying the most recent posts in all categories.
Posted on 2011-08-13 17:44 in Offers
Sky's Broadband Unlimited with Talk Freetime package is now half price for 6 months for existing Sky TV customers. This is an online-only deal that only applies when clicking through to order via Broadband.co.uk.
Broadband Unlimited with Talk Freetime
Package will cost £3.75 for the first 6 months, then £7.50 a month thereafter. Line rental of £12.25 a month applies.
New customers not wishing to take out a Sky TV subscription can take advantage of the half price standalone broadband and calls package.
Posted on 2011-08-09 13:32 in Offers
New Virgin Media customers can take advantage of £30 off broadband and phone bundles and £60 off broadband, phone and television bundles.
View Virgin Media Deals
This offer can be used in conjunction with Virgin's current half price broadband and phone package deals.
Posted on 2011-08-02 19:27 in Announcements News
July 2011 saw the average download and upload speeds recorded by users of our Broadband Speed Test rise to 8.31Mb download and 1.22Mb upload! These are significant rises over last month's 6.69Mb and 1.03Mb. The increase is mainly fueled by Virgin Media who saw its average download speed surge forward by 6Mbps, clocking in at 17.4Mb across all speed tests performed in July. The cable operator's average upload speed also rose to 2.49Mb across the same period.
Virgin Media has recently announced that more customers than ever are opting to take packages of 30Mb or higher download speed, with cheaper prices for mid-range speeds thanks to the recent introduction of the high end 100Mb service which continues to roll out across cable enabled areas. Existing customers are also being offered incentives to upgrade from the provider's entry level 10Mb service.
Virgin Media engineers are a good way through the process of rolling out faster upload speeds region-by-region, automatically upgrading all cable customers to an upload speed at 10% of their download speed. The speed upgrade, which is due to be completed next month, means that all customers should see their upload speed at least double 2010 levels, while those on faster packages will see an increase of more than three times.
Providers offering Fibre to the Cabinet services such as BT's Infinity product and recently FttC activated provider Plusnet also saw significant improvements to download speed, with BT's average across all products rising to 6.5Mb download and Plusnet's rising to 6Mb download. Of the FttC providers, BT saw its upload speed rise the most, clocking in at 1.2Mb in July. BT and Eclipse are the only consumer-focused FttC providers to offer deals supporting the technology's full up to 10Mb upload speed capabilty.
Read more Broadband Speed Test Results for July 2011
Posted on 2011-07-29 14:45 in News
Ofcom revealed this week that the average broadband download speed for UK consumers has risen by 10% over the past six months, increasing from 6.2Mb at the start of 2011 to 6.8Mb in May. These figures correlate with Broadband.co.uk's own speed figures for the period which saw the average speed recorded by our Broadband Speed Test clock in at 6.7Mb last month.
As with previous Ofcom speed reports, Virgin Media's fibre optic and co-axial cable based service performed best, achieving typical speeds closest to the advertised 'up to' speeds. In fact Virgin's up to 30Mb service actually saw typical speeds 1 to 2Mb faster than advertised! BT's up to 40Mb 'Infinity' Fibre to the Cabinet service offered competition to Virgin's speeds with typical performance of 32 to 37Mb.
Ofcom has pointed out that the gap between advertised speed and actual speed is now the widest it's ever been, with advertised speeds averaging at around 15Mb, more the double the average download speed. This is due to 75% of broadband users having their service delivered over copper telephone lines rather than via a fibre optic to the cabinet solution. Copper-only services are greatly affected by the distance from the local telephone exchange, meaning that a large percentage of consumers are unable to achieve speeds anywhere near those advertised. The average speed on copper line services advertised as up to 20 or 24Mb comes in at only 6.6Mb, with typical speeds of 3 to 10Mb and 37% of lines stuck with speeds of 4Mb or less.
However consumers need not be misled by advertised 'up to' speeds. Our Ofcom accredited price comparison calculator allows comparison between broadband products based on estimated rather than advertised speed. Having chosen a preferred supplier, consumers are now protected by new regulations that came into force on the 27th, with the following changes to Ofcom's broadband speeds Code of Practice:
- Customers must now be given an indication of the typical range of speeds they can expect their line to support
- During the first three months of their contract, if their line speed falls significantly short of those estimates and the ISP cannot resolve the problem, customers must have the option to leave their contract without penalty
This is welcome news for consumers, and many providers - including Virgin, BT, O2 and Sky - have already implemented these changes, with other ISPs due to follow suit over the next few months.
Posted on 2011-07-21 18:14 in News
Ofcom, the UK's independent communication industry regulator, published the results of their customer service satisfaction levels research today. Thousands of consumers were interviewed as part of the research, and the results cover the main broadband market leaders; BT, Orange, Sky, TalkTalk and Virgin.
One of the positive outcomes of this latest survey is that Orange (who recently announced the removal of the fair usage policy on their unlinited packages) have turned around from being the least satisfactory broadband provider in the 2009 Ofcom survey to providing the best customer service out of the five major ISPs listed. BT and Sky have also fared well with an increase in reported satisfaction, with TalkTalk coming in with the least satisfied customers.
This research coincides with new rules that are due to be enforced from tomorrow which will require ISPs to do more in their efforts to help resolve customer complaints. Currently UK ISPs are required to join Ofcom-approved Alternative Dispute Resolution (ADR) schemes, though this information is not always available to customers. The new rules will now require ISPs to:
- Make dispute resolution information available on all paper bills.
- Write to customers whose complaints haven't been within eight weeks to let them know they have the right to take their complaint to a dispute resolution service.
Broadband.co.uk welcomes these changes.
Posted on 2011-07-21 17:37 in Offers
Orange have removed their fair use policy on all of their unlimited broadband plans, making them completely unlimited. Orange now state that they'll never charge their customers more for data, no matter how much they use.
View Orange Broadband Packages.
Prices start at £7.50 a month for Orange mobile customers, and £12.50 for non-Orange mobile customers. The Broadband and Off-peak Calls package is currently free for the first three months!
It should be noted that while usage will never cause customers to be charged more for their data, Orange have not removed their traffic management policy which may mean that certain types of traffic will be given a lower priority at peak times.
Posted on 2011-07-18 20:19 in Offers Expired
Virgin Media are offering 6 months half-price broadband with free installation when you take out a Virgin phone package.
Virgin Media Size L plus Phone M - £6.75 for the first 6 months
Virgin Media Size XL plus Phone M - £9.25 for the first 6 months
Virgin Media Size XXL plus Phone M - £12.50 for the first 6 months
Virgin Media 100Mb Broadband plus Phone M - £17.50 for the first 6 months
Line rental at £13.90 a month required, £30 avtivation fee for 100Mb products applies.
Posted on 2011-07-13 13:20 in Offers
Get broadband and Anytime calls free for four months with BT's online exclusive Summer Sunshine Deal:
BT Broadband and Anytime Calls
18 month contract and line rental at £13.90 required. Package price rises to £16 after the first four months.
Posted on 2011-07-12 14:31 in Offers Expired
Plusnet are offering four months of Value broadband free when you sign up for one of their phone packages:
Plusnet Value with Home Phone Evenings & Weekends
Plusnet Value with Home Phone Anytime
Line rental of £11.99 is required for both packages. Evening and Weekends call plan included as standard, Anytime call plan costs £3.50 per month.
Posted on 2011-07-12 12:42 in Announcements
Welcome to the first post on the Broadband.co.uk blog!
We aim to use this blog to provide visitors to the site with broadband-related news stories, special offers and deals from UK Broadband Providers, monthly summaries of the tens of thousands of tests recorded from our Broadband Speed Test and useful features to help you to get the best from your broadband.
We're looking forward to you visiting regularly to check for new content, but while you're waiting why not read our broadband guides and help articles, and don't forget to follow us on Twitter and Facebook for updates on news and latest deals from UK ISPs!