Direct Save Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Direct Save.

Recent Customer Ratings for Direct Save

  • Satisfaction
    2.4 stars
  • Customer Service
    2.7 stars
  • Speed
    2.3 stars
  • Reliability
    2.6 stars

Based on 100 customer ratings since 2020-06-07 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

450 Customer Reviews over 12 pages

  • Reviewer
    Location
    North Yorkshire
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Dreadful experience,phoned by Direct Save offering cheaper efficient service.Ten days into contract no internet and poor wireless.Numerous calls,no improvement.No customer service on weekend.Then told i have to pay £199.45 termination bill.I was told i had 28 days prior to contract to change my mind,not afterwards with poor sevice.
  • Reviewer
    Location
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I have been with DST for over 6 years. At first they were great. The past 18 months have been terrible. Incorrect charging, service drop-outs, inconsistent advice for customer services. I have requested on-line billing (many times) and they still can't seem to manage that (I still get paper copies!). I have asked for my MAC code twice and am still waiting. Excuse after excuse. The sooner I can leave the better.
  • Reviewer
    Location
    Bedfordshire
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Reliability
      1 star
    Comments
    Be very wary of this company. I switched my broadband to this provider after years with Easynet.
    I was told I would be on a 1 month rolling contract at £14.95 p.m. They sent me a router which failed and left me down for a week, they sent a second router which also failed so I switched back to my old router. All this cost money for an engineer to sort out connections/network etc. so DST agreed to reduce my monthly charge to £9.95 as compensation. The first months bill showed £14,95 and when questioned about this they now say there was no such agreement and that the 1 month rolling contract is actually a 12 month contract
    Sharp Practice would be the best description for this.
  • Reviewer
    Location
    Lancashire
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      2 stars
    • Reliability
      5 stars
    Comments
    I know that some folks are not happy and I respect their views, but nobody seems to have mentioned the one advantage that DST have over most other companies. If you ring a call centre of theirs, you get a genuine English voice replying, rather than someone speaking semi-gibberish while thinking that they speak English perfectly. There is no hour long telephone call because neither side can understand the other and each keeps asking for a repeat of the previous statement.

    Yes, DST has its faults (no company is perfection personified),but for the price you pay, the after sales service is easier to handle than BT and others.
  • Reviewer
    Location
    London
    Reviewing
    Direct Save
    Date
    Comments
    Worst customer service ever they don't care about the customer. Register online on the 26 of July nobody from the company bother to follow up call them numerous Times did not get a call back will definately not recommend them not only make me waste my time but the lack of care and responsibility is unacceptable
  • Reviewer
    Location
    Haywards Heath
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    I'm perfectly happy with Direct Save an an ISP - hasn't failed once in the past 6 months (so haven't called customer service)and the telco rates are cheaper than elsewhere.
  • Reviewer
    Location
    N Ireland
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      5 stars
    Comments
    I have been with DST since 2007 and have had a very reliable service with just one outage, due to a fire at a London exchange.

    My speed was 5.7 meg at its highest and I am now getting a steady 3.4 meg. The lower speeds are more to do with my BT line and exchange than anything to do with DST.

    Always a very polite and fast response ro calls.
  • Reviewer
    Location
    Orpington
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Dreadful company. With them 4 years and they were initially ok but has gone down in terms of pretty much anything you'd want to judge a provider on.
  • Reviewer
    Location
    Orpington
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    DST are best avoided. I signed up in 2007 and was initially pleased with their efforts to improve my broadband speed although they never got it better than about half a meg without the line dropping out constantly, but at least they tried and customer services were reactive. When the line went down completely last winter it took weeks to fix with dreadful service levels in response to the problem and now I'm struggling to get anyone at their end to recognise that the fact that I gave notice to cancel service means that I shouldn't have to pay a charge for cancelling without notice.
  • Reviewer
    Location
    Manchester
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I was promised that the "service" would be connected on 20th May 2011. On 27th May 2011 I returned home (I was away for a week) and the line rental was with DST, but the broadband was not working. It seems they botched up and it has been delayed till 2nd June.
    Their customer "services" were useless. Calls that they promised to return weren't returned.
    Avoid at all cost!

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Direct Save are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Direct Save.