446 Customer Reviews over 12 pages
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- Location
- Pembrokeshire
- Reviewing
- Direct Save
- Date
- 2018-07-21
- Comments
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Never had a problem.Great company
- Location
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- Location
- S.E.20
- Reviewing
- Direct Save
- Date
- 2018-07-21
- Comments
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I haven't had any problems with direct save and would recommend it to everyone
- Location
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- Location
- South East London
- Reviewing
- Direct Save
- Date
- 2018-07-20
- Comments
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Very good service from Direct Save and the cheapest option.
- Location
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- Location
- sheffield
- Reviewing
- Direct Save
- Date
- 2018-07-20
- Comments
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I've been with Direct Save for about 18 months. The changeover was less stressful than I imagined, I'm saving around 25-30% when compared to my previous supplier, and I got excellent support with the one issue I had when switching. And they respond in reasonable time when I phone them.
- Location
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- Location
- Havant
- Reviewing
- Direct Save
- Date
- 2018-07-20
- Comments
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Very satisfied since changing to Direct Save last year. Much cheaper than previous supplier.
- Location
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- Location
- Lowestoft
- Reviewing
- Direct Save
- Date
- 2018-07-20
- Comments
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When trying to watch netflix or play online games on ps4, the internet always buffers and chucks us off games etc. We often have to turn the wifi off on our phones if we want to watch netflix without it buffering for long periods, which is not ideal.
- Location
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- Location
- Southampton
- Reviewing
- Direct Save
- Date
- 2018-07-19
- Comments
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4day waiting for a response to my phone call on Monday and still waiting???
Will not be renewing with you?
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- Location
- Pinchbeck, Spalding
- Reviewing
- Direct Save
- Date
- 2018-07-19
- Comments
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Best I’ve ever had,very good very helpful very friendly and patient.
- Location
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- Location
- Edinburgh
- Reviewing
- Direct Save
- Date
- 2018-07-19
- Comments
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Good value for money.
Occasionally slow
Pleased with what I have had
- Location
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- Location
- Rochford
- Reviewing
- Direct Save
- Date
- 2018-07-19
- Comments
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When I first signed up to direct save I called them to discuss cancellation policy should I wish to. The lady who I spoke to was so rude and argumentative and in the background I could hear other staff being exactly the same. Terrible attitude!!! The internet stops working at least a few times a week, I don't bother calling customer services as I don't think I would get very far. The speed of the internet isn't too bad for what we use it for. But I won't be renewing my contract with them!
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- Location
- Manchester
- Reviewing
- Direct Save
- Date
- 2018-07-19
- Comments
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Great service at competitive price, have had no issues at all
- Location
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- Location
- Essex
- Reviewing
- Direct Save
- Date
- 2018-07-19
- Comments
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I changed to Direct Save from TalkTalk about a year ago after years of dissatisfaction with TalkTalk. i think I chose them via MSE.com They are considerably cheaper for all telephone services, changeover was seamless, which was important as I am selfemployed & rely on broadband. Any queries are dealt with couteously & efficiently by a consultant I can understand. Recommend unreservedly.
- Location
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- Location
- Camborne
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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I like Direct Save as their customer service is so good and it feels like I am dealing with real people unlike the more established suppliers who I have tried in the past
- Location
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- Location
- Bordon
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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Shoddy company. Poor customer service. Lack manners, integrity and efficiency.
I live in an apartmemt with limited supplier availability. If I could have my previous company from before I moved then I would in a heartbeat.
- Location
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- Location
- West sussex
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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Intermittent connection, lack of customer service
- Location
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- Location
- bournmouth
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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Direct Save are a good reliable company that supply my home phone and broadband. I have not had any real problems with them.
- Location
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- Location
- Glasgow
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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The broadband speed is slow at times I think it could be better
- Location
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- Location
- Merthyr tydfil
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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Very reliable service of broadband ,would recommend direct save to family n friends
- Location
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- Location
- Redcar
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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Sometimes slow
- Location
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- Location
- Isle of Iona
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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I find the supply generally reliable and am very happy any time I have cause to speak with Direct Save.
The local speed is low but that is not particualr to any 1 supplier
- Location
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- Location
- London (Islington)
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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Very very slow.
- Location
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- Location
- Buckinghamshire
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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Proper customer service and technical support, you call up and speak to real people who listen and understand, NOT feckless offshore call centres! And their pricing is amongst the very best also! Highly recommend
- Location
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- Location
- Scotland
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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Started off alright, but after about 6 months the reliability dropped off the face of the earth. Internet would disconnect every 20 minutes.
Cancelled the service to find the cancellation fee was the remaining 11 months.
Always read the terms...And then choose another provider.
- Location
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- Location
- Cockermouth
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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keep losing the internet connection
- Location
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- Location
- Aveley
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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Very Good service, a bit now thrills but I get what I pay for.
- Location
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- Location
- Portsmouth
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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No major problems since joining 20 months ago, customer service have always been very helpful when i've needed them.
- Location
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- Location
- Connah's Quay, Flintshire
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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Excellent, very happy with the service,had no problems.
- Location
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- Location
- Hethersett, Norwich
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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Had to speak to Direct Save on a couple of occasions due to bills being more than quoted when i signed with them. I have to be that some of there customer service skills are to be desired. Was told I would get a credit on my account for having to call up and not being happy with the service, but then that credit never got added so had to call again.
The broadband is a bit slow in our area and i think it is quite expensive for the service that you get. But we brought a Persimmon Home and you get tied into a deal with a choice of 4 providers which no one has ever heard of.
- Location
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- Location
- Worthing
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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No information supplied on how to connect to the pre-installed equipment in our new build. I was able to work it out myself eventually but there's always the question of whether I did it correctly. I did have some issues with dropping connection and the telephone customer services people were most helpful, it took several goes at sorting the problem but with their help we got there in the end. Direct save also offer a group saving scheme, and an online account, these and other services have never been explained to me, should I have got an info pack on signing up? Who knows.
Internet connection is good so no complaints there. so in short
sales team and info , lacking.
customer support when i had a problem, excellent.
Connection & speed excellent.
- Location
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- Location
- London
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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Supposed to be fibre speeds but no where near, have to use a booster to get a signal in my entire flat
- Location
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- Location
- Harrietsham
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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Poor Servicervice, Slow Speed, Over Priced
- Location
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- Location
- SHEFFIELD
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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Apparently I can't be connected, after numerous phone calls, going through various stages & log-ins on computer and two routers, I have never received broadband from the start of their service.
- Location
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- Location
- Tooting - London
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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So far so good but after a year, 30% increase?? And without warning or explanation?? That is insane. I'm about to terminate my contract...
It's abuse!!!
- Location
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- Location
- Birmingham
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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Having been with other broadband companies, I find Direct Save the best; both with cost and service.
- Location
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- Location
- Gloucester
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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Very good service when there is a problem which is very rare it is dealt with promptly and unlike other companies they do not put up their prices everyyear
- Location
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- Location
- cheadle hulme
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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after poor start things are now OK
- Location
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- Location
- Suffolk
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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No problem with any of their broadband provision. Initial config was easy, support is excellent, never knowingly experienced contention, can't remember service dropping.
Not happy with the phone/broadband pricing deal though.
- Location
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- Location
- Dalnabrec
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Having recieved 4-5 hubs in the first 12 months, had an unanounced increas in my broadband price I am not at all imprest with the service
- Location
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- Location
- 92 tatlow road glenfield leicester
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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I like direct save because I believe they are not there just to make money but to help in giving fair prices and great customer service. It's top marks for me keep up the good work.
- Location
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- Location
- Grimsby
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Great price and a terrific company!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Direct Save are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Direct Save.