446 Customer Reviews over 12 pages
-
- Location
- PORTSMOUTH
- Reviewing
- Direct Save
- Date
- 2019-12-17
- Comments
-
I only have regular broadband but I have never had a problem since joining Directsave 4 years ago
- Location
-
- Location
- Manchester
- Reviewing
- Direct Save
- Date
- 2019-12-17
- Comments
-
Never had any issues it has always done what I expected, better than my previous broadband supplier.
- Location
-
- Location
- Bristol
- Reviewing
- Direct Save
- Date
- 2019-12-17
- Location
-
- Location
- telford
- Reviewing
- Direct Save
- Date
- 2019-12-17
- Comments
-
excellent value and customer service much better than so called bigger companies and much cheaper
- Location
-
- Location
- Canterbury
- Reviewing
- Direct Save
- Date
- 2019-12-17
- Comments
-
Overall excellent. A little slower on top floor of a townhouse but not disruptive. Going into 3rd year now and not looking to change. All good so far
- Location
-
- Location
- Bodmin
- Reviewing
- Direct Save
- Date
- 2019-12-17
- Comments
-
Great service. Good, cheap broadband. Easy, comprehensive billing each month. Highly recommended compared with some of the much more expensive Internet providers.
- Location
-
- Location
- Tockwith
- Reviewing
- Direct Save
- Date
- 2019-12-13
- Comments
-
I would avoid this company, very unsatisfactory service and poor customer service skills + their service is always going down/slowing down.
- Location
-
- Location
- North West
- Reviewing
- Direct Save
- Date
- 2019-12-13
- Comments
-
Delighted to say, we're receiving 100% reliable broadband. So glad I transferred and saved money.
- Location
-
- Location
- Wallasey Wirral
- Reviewing
- Direct Save
- Date
- 2019-12-11
- Comments
-
Cheap provider. Router is of good quality however I live in a 4 bedroom house and reliable service further away from router can be hit or miss. The speed does slow below the 30mps I'm suppose to get especially after 5pm. Customer service was OK when I phoned with a problem it was sorted however I was kept on the phone for half an hour why the person tried to reset my broadband and get me back online.
- Location
-
- Location
- Sleaford
- Reviewing
- Direct Save
- Date
- 2019-12-11
- Comments
-
My speed is usually around 32, thought I
was supposed to get 37, I am only about
75 metres from the street box.
- Location
-
- Location
- Colchester
- Reviewing
- Direct Save
- Date
- 2019-12-11
- Comments
-
Ok in terms of speed.Horrible experience with customer care.Very irritating explaining same thing to again and again to technical support.Barring one expert in technical support ,all others irritated me.Also termination team will go to any length ( on negative side) to keep the customer.One of them even used threatening terms which is not acceptable.Keep increasing their price and not very competitive in terms of pricing with new service providers.Almost went on to complain OfCom about their conduct and handling of the complaint.
- Location
-
- Location
- Burgess Hill
- Reviewing
- Direct Save
- Date
- 2019-12-11
- Comments
-
The speed and reliability isn't as good as I had hoped but my area has poor reception and connection. Customer service is great, operators are polite and friendly, and still professional. Any problems or glitches have been dealt with speedily. Would recommend (just need to pick up my flat and move it to a better location)
- Location
-
- Location
- Brasted, Kent
- Reviewing
- Direct Save
- Date
- 2019-12-07
- Comments
-
Really pleased with Direct Save since moving over. The billing is simple and straight forward and much better value than all the bigger companies. Amazing value.
- Location
-
- Location
- Jarrow Tyne and wear
- Reviewing
- Direct Save
- Date
- 2019-12-06
- Comments
-
Waste of time, its forever going off! I'm sick of it, they left me with no broad band for over a month, no phone for two weeks and I still had to pay for it, wouldn't recommend it to anyone.
- Location
-
- Location
- barry. s wales
- Reviewing
- Direct Save
- Date
- 2019-12-05
- Comments
-
broadband goes off regularly for a minute or so every hour.
- Location
-
- Location
- Hamilton, Selby
- Reviewing
- Direct Save
- Date
- 2019-12-05
- Comments
-
Was constantly kept up to date with progress. Router arrived well in time and worked straight from the box
- Location
-
- Location
- ulverston
- Reviewing
- Direct Save
- Date
- 2019-12-05
- Comments
-
OK overall. broadband a bit slow but the whole area is a bit hit and miss. Price good.
- Location
-
- Location
- Bristol
- Reviewing
- Direct Save
- Date
- 2019-12-04
- Comments
-
The worst Internet provider I have ever had. Constanly unreliable service, slow Internet speeds (currently 2Mb for a fibre boradband is a freaking joke). Every time I call them it's all fine on their end. Have tried 3 routers already (as they always blame it on my router) and I keep having problems. Since I joined, in 2 years the price has gone up by £10 while the quality of service keeps decresing. AVOID, AVOID, AVOID
- Location
-
- Location
- Mansfield
- Reviewing
- Direct Save
- Date
- 2019-12-02
- Comments
-
Only ever had one problem and that was on set up and was easily resolved.
- Location
-
- Location
- Somerser
- Reviewing
- Direct Save
- Date
- 2019-11-29
- Comments
-
Having read some of these reviews I am wondering if they refer to the same company. I have been with these guys for 4 years and still getting a good download speed on a standard non fiber line. I don't use the line for calls only the internet and have been paying the same price with no clever add one or price hikes. Very happy and any technical issues have been quickly sorted. Thank you.
- Location
-
- Location
- EXETER
- Reviewing
- Direct Save
- Date
- 2019-11-29
- Comments
-
The best Broadband that i ever had
- Location
-
- Location
- MANCHESTER
- Reviewing
- Direct Save
- Date
- 2019-11-27
- Comments
-
Good cheap broadband with Direct Save.
Havent had any problems with them.
- Location
-
- Location
- glasgow
- Reviewing
- Direct Save
- Date
- 2019-11-24
- Comments
-
l will end my agreement on 01/02/2020 l fee the broadband is rubbish it is very slow and cut of have to start over again not good for the money i have to pay l am sick of phone help line
- Location
-
- Location
- Cleethorpes
- Reviewing
- Direct Save
- Date
- 2019-11-21
- Comments
-
Had no problems with anything since switching from bt,four years we have been with you.
- Location
-
- Location
- Manchester
- Reviewing
- Direct Save
- Date
- 2019-11-20
- Comments
-
Try to avoid them! There are thieves
They charge my bill with 9.95 extra for a membership i never asked. i try to get in touch with them but they put the phone down. i apply to a new provider and after they told me that i have to pay 54 pounds extra because 2 months remaining for contract to finish but they already charge me for that membership without to ask me and 2 months before the free membership finished. of course i will no pay anything and i am ready to take legal action against them. They are just thieves
- Location
-
- Location
- Manchester
- Reviewing
- Direct Save
- Date
- 2019-11-20
- Comments
-
Try to avoid them! There are thieves
They charge my bill with 9.95 extra for a membership i never asked. i try to get in touch with them but they put the phone down. i apply to a new provider and after they told me that i have to pay 54 pounds extra because 2 months remaining for contract to finish but they already charge me for that membership without to ask me and 2 months before the free membership finished. of course i will no pay anything and i am ready to take legal action against them. They are just thieves
- Location
-
- Location
- Falkirk
- Reviewing
- Direct Save
- Date
- 2019-11-15
- Comments
-
I had problems with my landline, reported same to Direct Save. Problems al sorted within 48Hrs. That's what I Call Excellent Service. Well Done to all concerned. Jimmy Mackie.
- Location
-
- Location
- Hereford
- Reviewing
- Direct Save
- Date
- 2019-11-12
- Comments
-
broadband speed is weak BUT service from directsave is good
- Location
-
- Location
- Whitwell
- Reviewing
- Direct Save
- Date
- 2019-11-12
- Comments
-
Good Company to Deal with Broadband and phone line’s highly recommend them for the Service provide .
5 Star.
- Location
-
- Location
- Grays
- Reviewing
- Direct Save
- Date
- 2019-11-12
- Comments
-
Been with them a long time now much cheaper and more reliable than BT,customer services have always been good everything has been fine only recently broadband has been stopping now and then,only last a couple of seconds then comes back.
- Location
-
- Location
- Essex
- Reviewing
- Direct Save
- Date
- 2019-11-12
- Comments
-
Been with Direct Save 6yrs this coming February, had no problems, and hope to be with them for many more years.
- Location
-
- Location
- Truro
- Reviewing
- Direct Save
- Date
- 2019-11-11
- Comments
-
We are extremely pleased with Direct Save. If we have had a query or problem they have solved it very quickly and efficiently. Keep up the great service.
- Location
-
- Location
- Taunton
- Reviewing
- Direct Save
- Date
- 2019-11-11
- Comments
-
I have been with Direct Save Telecom at 3 recent addresses and have found them to be most helpful and resposive to my requirements.I have recommended friends who have also joined them and been very happy. Price and customer service is good Consequently I have no reason to switch!
- Location
-
- Location
- Lincolnshire
- Reviewing
- Direct Save
- Date
- 2019-11-11
- Comments
-
I've been with DST for over 7 years now and it's been quite some years since I last had a problem. That was when my router expired, but after one phone call or one email - I forget which it was - I had a new one shipped immediately and I received it in 3days. I recall having some minor connection problems when first signing-up with them in 2012, but I always had good service from them and no long waits for the phone to be answered. In comparison my previous and more famous service provider was abjectly awful - so bad that I'm surprised I've never given them a 1 star rating! While I appreciate that some people have had bad problems with DST, based on other reviews here, I've never had any serious problems, plus in the last 3 or 4 years not a single one.
- Location
-
- Location
- Runcorn
- Reviewing
- Direct Save
- Date
- 2019-11-11
- Comments
-
Overall not too satisfied the customer services just put the phone down on you when they feel like and don't ring back so you have to que up all over again the customer services isn't the best I had my broadband disconnected for a week and they didn't inform me I had to ring up find out the problem they didn't rush to sort it out. Broadband speed is okay I guess when it works that is. The staff are rude and don't rush to sort anything out for you they over charge you on your bill sometimes too with out telling you. Wouldn't recommend to anyone searching for broadband !!!
- Location
-
- Location
- campbeltown
- Reviewing
- Direct Save
- Date
- 2019-11-11
- Comments
-
been with them for years never a problem would recomend them 5 stars for me
- Location
-
- Location
- Fife
- Reviewing
- Direct Save
- Date
- 2019-11-11
- Comments
-
Excellent customer service AND you get to speak to a real person, without having to go through endless menus!
Broadband speed isn't an issue for me as I do very little online, and to date haven't had any problems that haven't been resolved promptly.
- Location
-
- Location
- Norton
- Reviewing
- Direct Save
- Date
- 2019-11-11
- Comments
-
A very helpful company . Have been with you virtually from the start. Your price compare very well with all other companies . Thank you for your service.
- Location
-
- Location
- South derbyshire
- Reviewing
- Direct Save
- Date
- 2019-11-11
- Comments
-
I am not a tecky and find their staff very friendly and helpful
- Location
-
- Location
- Burnley
- Reviewing
- Direct Save
- Date
- 2019-11-11
- Comments
-
No complaints with direct save they have always been very obliging and helpful aiming to do there upmost to help out wherever they can
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Direct Save are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Direct Save.