1,612 Customer Reviews over 41 pages
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- Location
- Dowlais
- Reviewing
- EE
- Date
- 2016-02-24
- Comments
-
Can't comment on the connection...
Never got connected...
Ordered over 6 weeks ago, called to find out what was going on with my order. Was told that my order had been cancelled...even though in their own letter it states the only way an order can be cancelled is if the customer cancelled....
I DID NOT CANCEL!!! And they could not tell me how it had been cancelled...Admitted to it being their fault...
Then was told I had to wait 30 days until the old order had cleared, before they could re-order... so as a patient man I waited and a week later they re-ordered it.
After 6 weeks of waiting and being messed around, I'm now called and told they can't get a connection in the local box...!?
WHY DID NO ONE TELL ME THIS EARLY ON?
Shocking customer service, never got to try their service. But judging on my experience, maybe it's just as well I cancelled and went to another provider...
- Location
-
- Location
- Exeter
- Reviewing
- EE
- Date
- 2023-04-28
- Comments
-
Zero stars for theire awful service, and -5 for their customer service. Save your self, dont go there.
- Location
-
- Location
- rhyl
- Reviewing
- EE
- Date
- 2014-05-05
- Comments
-
Thought the price was good but service is terrible customer support you cant understand what their saying and downright ignorant staff going back to sky far superior dont touch EE broadband
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2016-05-18
- Comments
-
Complete rubbish, they lure you in and bait you with being a known company and a GOOD DEAL but what they gi e isn't even worth the price. DO NOT JOIN THEM YOU WILL REGRET IT!!! Max 2mb of data a sec will be a headache trust me
- Location
-
- Location
- none
- Reviewing
- EE
- Date
- 2016-08-06
- Comments
-
I tried to sign up to a 12 month mobile deal with EE, however after spending ages filling in the info I was declined for no apparent reason, despite having lived at the same address for 26 years and having good credit and all my details matching up. No problem though, as they declined my business I went with a competitor network.
However, depite EE turning down my application EE continued to run security checks on my bank account and took £2 out of my account which was supposed to have been refunded in days but over a week later still wasnt.
I also received email confirmation thanking me to signing up with EE despite the fact that I hadnt sucessfully signed up so had to ring up their customer service number to check it had not gone though (25p+your normal rate per min unless youre on EE and ring a specific number and obviusly I was not on EE since they declined my application).
The agent confirmed my order had not gone through.
However, the £2 was never refunded, I went in store and they told me to ring up. I was reluctant to spent 25+p per min on what I suspected would be at least a 15 min on hold phonecall as it would cost more to get the £2 back than it was worth. I therefore went to file a complaint uising the form online...but wait! After you fill int he complaint form and hit submit the site just brings to you a blank page Every.Single.Time without fail. So it's coded to NOT allow you to actually submit your complaint. I bet they will soon be boasting about how they get zero complaints on their site....because customers are prevented from submitting them.
Can't get into 'live chat' to speak to someone online because you have to already have an EE account, which I have never had and now never wish to have.
So I thought well I'll try via their ceo email since they have no customer service email I found it posted online.......no response.Emailed 4 times.
Tried their twitter 'help team' I sent them well over 20 tweets at different times of the day over a week, one after the other to try and bring attention to the fact that my issue was not resolved. Could not pm them as they have to 'follow' you. They continued tweeting back to answer praise from other users who had posted to them way after I had but ignored me...EVERY.Single.Time.
So, I never did get my £2 back, and chances are they will continue to try to charge me for a contract that I don't have. It's already cost me a fortune in phonecalls to make sure they hadnt put my order through anyway, their communication and actions were misleading and left me confused as to whether or not it was active, and as I understand it I was definitely declined upon application, it was right there in front of me, and I was never sent the sim card for the plan. So there is absolutely NO reason to take money out of my account for an unsucessful order for a service that I am not getting and was rejected on their end.
Just think, if 10,000 customers place online orders over a few days, EE takes £2 from every single one of those and 'forgets' or 'fails' to refund the £2. They could make a profit just doing that alone. And you can't complain about it because they make sure the complaint form does not work, and if you want to phone up to complain you need to pay between 25-50p per minute plus.
Also, beware of this 6 month 'free' sky sports package, which will continue charging you after the 6 months without warning or notice even if you do not use it and have never asked for it. Disgraceful company with shady practices. I strongly urge you to consider all this before signing up with them because, should you run into a problem, even if by no fault of your own, chances are it's not going to be easily or promptly resolved by them and could well cost you a small fortune.
- Location
-
- Location
- Cheshire
- Reviewing
- EE
- Date
- 2017-02-20
- Comments
-
Never ever will I renew my contract with EE
Completely lied too about network coverage, internet data and overcharged by a lot.
Putting me on a ridiculous high price plan.
Don't go with them the whole company lies To you.
The customer service is awful.
2 hours on and off calls and being put on hold to get nowhere.
- Location
-
- Location
- St Ives Cornwall
- Reviewing
- EE
- Date
- 2017-12-28
- Comments
-
They are a bunch of liars. Router Packed in. 2 Agents assured me I would have a replacement by 22.12.17 - nothing! Complained to discover they never dispatched a replacement. New Agent profusely apologised and said he would dispatch immediately. He also lied. Then got tracking number which you can’t check anywhere online and when there is still no router and I call to chase, I’m told it was in late dispatch and I should receive “tomorrow”
I am switching if this package does not arrive tomorrow!
- Location
-
- Location
- Leeds
- Reviewing
- EE
- Date
- 2014-08-02
- Comments
-
I literally count down the days until I can change from EE. I went from Sky were I had no problems to EE and all I have is problems. Me and my wife simply use our mobile internet on our phones because it's more reliable and faster. Everything about EE is amateur. I would hate to work for their customer services department. 24/7 complaints. 3 months to go before I switch.. DON'T GO WITH EE.
- Location
-
- Location
- Essex
- Reviewing
- EE
- Date
- 2015-02-14
- Comments
-
This has to be the worse broadband service since the Internet began. The speed is like dialup, the wifi never connects. When ever I call customer service it takes 30mins of being on hold then they say I need to wait 24hours. When ever I start moaning about the service they hang up!
What ever you do avoid EE broadband, not the save as EE mobile phone service.
- Location
-
- Location
- Timperley Manchester
- Reviewing
- EE
- Date
- 2018-05-17
- Comments
-
This broadband is so bad I mean bad as in lousy! No other description fits. One lousy company intent on SC reading you for every penny without even trying to provide anything like an adequate service. How can they call it broadband??? Streaming is impossible. Freezes all the time and even the most menial tasks take for. And do not make the mistake of contacting their so called service department. Incompetent and completely uninterested. Just one totally lousy company. Don't even think about going near. Be warned!!!
- Location
-
- Location
- Bristol
- Reviewing
- EE
- Date
- 2014-09-18
- Comments
-
Very poor service. I ordered this service and went through all the purchase. The lady said service will be up and running in 7 days. I later received a text that service will be delivered in 2 weeks. Still nothing. I called EE only to be told they got my address wrong and have being trying to reach me. REACH ME ON THE PHONE ION MY HANDS???? Never rang. I will also be taking my phone from Orange in a few months. This is a very poor service. I have been with Orange for 15 yrs but time is up with this EE stupidity.
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2014-12-11
- Comments
-
Would give ZERO star if this was possible.
I never write reviews but I felt like I needed to write one for this specific case. Back up from EE, far, very far away. Worse customer experience so far. Incompetent people, never answer phone calls regarding billing issues. Still waiting for a refund (average waiting time for phone calls is 47min).
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2016-04-29
- Comments
-
Even if I manage to make one single person decide not to join EE then this review will be worth it.
The customer service is appalling; there is nobody competent who can answer your questions, no consistency and the waiting times are reminiscent of the 90's. I was put on hold on and off for over 40 minutes (listening to headache inducing music) for a single inquiry that EE didn't even help me with. Oh and did I mention how rude their technical support is? And if you complain and give them bad reviews in their own 'How did we do today' polls, then absolutely nothing happens.
EE wanted to charge me 230 pounds in cancellation fee because THEY could not provide me with decent reception in our new house. I was furious and after 2 weeks of waiting and shouting and stressing they cancelled my number without giving me a PAC code or compensation for the month I had paid for with zero reception. It is just horrific behavior from this useless company.
I cannot express with words how disgusting I find my EE experience and would never ever recommend them to anyone. Please stay away. Please.
EE: your days are numbered if you continue like this. Just read your own reviews on every site there is and stop robbing people.
- Location
-
- Location
- Manchester
- Reviewing
- EE
- Date
- 2020-01-04
- Comments
-
After being with we broadband 4 days before my contract was to end they cut me off as they never took my payment out of my bank on 15th december 2019 for a year of service always had trouble with EE with my payment date and promise internet speed if that how they treat loyal customers I won't be renewing my service with them on 8th jan 2020 FACT
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2020-07-13
- Comments
-
Don't use EE broadband. They provide 13Mbps download while Plusnet managed 34Mbps (same technology, also part of BT). They don't believe you when you complain, close tickets without consultation (I'm on #4 for same problem), send out engineers (#4 tomorrow) who confirm the problem, then close the ticket because "its fine our end" and play parse the parcel. Tickets can't be reopened, tickets aren't tied to master tickets, and you get content free "your bill can seen on our website" emails and texts every month.
I'm going to persue this for all my 2 year contract, by which time I expect to know every Openreach engineer in SE London.
- Location
-
- Location
- Yorkshire
- Reviewing
- EE
- Date
- 2018-01-21
- Comments
-
Absolutely shocking !!! Virtually impossible to watch/stream download/upload ANYTHING at any time of day. EG. It has just taken almost 4 hours to download a 3.5gb Xbox update. Trying to watch anything on ANY device connected via WiFi or Ethernet is diabolical. Can take Upto 3 hours to watch a 30 minute video because of constant buffering. Can't wait til my contract is up. NEVER EVER change to EE
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2018-07-04
- Comments
-
This EE broadband is appalling. The download speeds are not what I was promised. They are not a bit slower they are completely slower. In fact the internet is almost unusable. The speed is in fact so slow that basic internet functions cannot be relied on. I am fatigued with the number of times, over the past 4 months, that I have complained to EE "Customer Services" about this. They promise to look into it but NOTHING IS DONE! EE is appalling. When the contract is finished I will go elsewhere, in fact anywhere to get away from this appalling Company.
- Location
-
- Location
- Liverpool
- Reviewing
- EE
- Date
- 2018-10-07
- Comments
-
Total garbage company with the slowest broadband known to man. Add a price rise mid contract. Add to that rude incompetent and blatantly dishonest customer service. If anyone here seriously has a good word to say for EE broadband they must be working for the company. This many damming reports cannot be wrong. AVOID EE!!
- Location
-
- Location
- Cambridge
- Reviewing
- EE
- Date
- 2014-08-03
- Comments
-
AS simple as this... I am trying to upload a 289mb file to google drive. it has taken an a hour and is only at 85% I can't use the internet for anything else, no browsing, facebook or anything else. (forget about watching video). this happens when uploading any large file to any website. It is just terrible.
- Location
-
- Location
- Bath
- Reviewing
- EE
- Date
- 2014-12-11
- Comments
-
Do not under any circumstances get broadband with EE.
It has been an absolute disaster from start to finish. They have left us without any service for two months. The order has been ''cancelled' twice without my knowledge.
Customer service is hit and miss. More often than not you will get someone who has no idea what is going on, the others will make you promises the company can not keep.
Avoid please, do yourself a favour and go with anyone else.
- Location
-
- Location
- Essex
- Reviewing
- EE
- Date
- 2015-09-22
- Comments
-
I changed to EE because TalkTalk were rubbish, but there are no words in the English vocabulary to describe EE, every promise to do this that and the other was broken, at least 15 times on the phone about the phone line buzzing, of course they ran a test and of course it came back all okay.
I did have one quite day when the internet worked so I did a speed test 0.02 download, and they said if I wanted to I could watch TV on it....With 0.02 down...Are they kidding or what?
They told me I didn't have a working land line at my premises, I told them that I am calling them on the working land line, they sent me an e-mail telling me I didn't have a working landline, so they changed the phone number that I had for over 28 years.
Every call I made and at least 20, I was told to hang on a moment, then the line dropped of, NO answer to recorded letters, 6 people told me that I cannot have my old phone number back..Impossible they said, yet one person at EE said he will do it straight away, they really do excel in telling 100% good lies.
I kept a record of everything they told me, times dates etc, and that came to 6 pages long, how long was I with them....11 DAYS...Thats how long I was with them, so if I had all this trouble in this short amount of time heaven only knows what 12 months would have been like...STAY AWAY FROM EE.
- Location
-
- Location
- ESSEX
- Reviewing
- EE
- Date
- 2015-12-08
- Comments
-
My EE broadband was fine, not great but passable, until they decided to offer me a free upgrade to 16Meg, my original BB connection was 8Meg but it rarely achieved 4Meg, it was however constant and never dropped out. Since the upgrade the service continually drops, the speed varies from 10Meg but recently has dropped to 1.5Meg. EE blame BT, BT have checked the line and everything is fine, I spent an hour tonight on hold waiting to speak with someone somewhere remote, who, I know is going to tell me it's nothing to do with them. AVOID LIKE THE PLAGUE.
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2016-03-31
- Comments
-
Please stay well clear of signing up to EE broadband unless you love talking for hours to their rude and incompetent customer service every week. I have talked to staff and managers and frankly there is no hope with the lack of service because apparantly there has to be 30 continuous days of no service for me to be allowed to leave. Even I would have to pay for the privilege. My longest has been over two weeks with no service and they told me it was only valid if I called in every third day or they would assume it was back working.
I am just counting down the couple of months I have until I can cancel the contract and not have to talk to a rep who makes me believe they have finally fixed the problem for all of a day or so (sometimes 10mins) and then the crawling/no service occurs again. I have had days and weeks of no service/slow service and no matter how much I call and I patiently go through the crib sheet of what they want me to do, it is happening again even right now.
Never had an issue with BT, Talk Talk, Sky before so it is not the house as EE loves to blame. I unfortunately fell for EE cheap one off price which I paid upfront. The company is a corrupt and simply disgusts me. Provides no service but is happy because they have taken my money.
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2016-05-19
- Comments
-
Around first week of March I approached EE sales by phone and asked whether I could transfer my phone & broadband line to EE from Talktalk. I have two other EE accounts one with mobile and another with landline.My object was that to keep all my communication contracts with one provider for simplicity and probably for a better service.
I was told “no problems at all” by the EE salesman who processed my request although I said it is from Talktalk and what the landline number was.
The transfer date was fixed to 31/03/16 and an open reach engineer came and tested and I was under the impression that all would go and change smoothly.
Unusually I didn’t have any incoming calls during first few days except some unexpected marketing calls and by this time some of my family members and friends started ringing on my mobile saying my landline was keep ringing but not get answered.
I dialled my landline from mobile and I found the same it kept ringing elsewhere but not ringing at my premises. I was then horrified to found out (from dialling from my landline to a caller display) that it was changed to anther number. This was a shock to me as neither I was told that I will be issued with a new number nor given the number itself. I never wanted this. I wanted to keep my old number and that was my initial request to the sales person.
I phoned EE customer service and explained all and they apologised and said they will try and get my old number back ASAP. Days went weeks went and finally after talking to 10 different people at customer support I was given a date for my old number to be reinstated on 26/04/16.
On that day my old number came back but this time no incoming calls at all. Broadband and outgoing calls were unaffected. Since then I talk to EE Customer services and Technical every day (nearly 25 times minimum) and eventually I was told that EE cannot port my old number completely from Talktalk and they have to cancel my order.
My order was cancelled on 10/05/16 and I was given a compensation of £154. I already paid £59 via direct debit for a service which never happened. In total I was given a compensation of £95. I am sorry this is nothing to me and my family for the inconvenience and the amount of time we spent chasing and talking to very incompetent personnel in your customer service and technical sites. I was so frustrated when I phoned on every occasion I had to repeat all the problems to get them understand in order to get even a reaction. Some I found with no work ethics at all to sort out the problem. Sometimes I was hanging on the phone for 10-15 minutes and eventually cut off. Some didn’t even understand the problem. I found no one has the knowledge to explain exactly what the problem is plus unwilling to switch to an expert who could pin point the cause for a “no incoming calls only” problem.
Absolute disbelief and disgraceful.
To my disbelief I went back to Talktalk and found out that my old line number was still active with them. They said EE applied for a transfer but never took over the line completely. This clearly explains it why! Now I have got my line working again with Talktalk. It is not the best but atleast it works.
I have written to EE awaiting for their reply. What an experience! Please avoid EE.
- Location
-
- Location
- Cardiff
- Reviewing
- EE
- Date
- 2018-10-21
- Comments
-
EE is Abysmal. ABSOLUTELY ABYSMAL!!!! Often I simply cannot log on! Then downloads hover around the 1Megabite per second mark. Unbelievable! All that I was promised has not materialised. I cannot use one device, let alone mulitples. I often cannot access my emails. It is impossible to watch a video and as for linkin up with my Amazon FireStick....well that's hit and miss, with buffering, freezing and always defaulting to the most basic definition. I have quite literally lost count of the number of times that I have complained to their idea of a customer services section. Nothing....but NOTHING GETS DONE!!! In a Nutshell... EE is absolutely ABYSMAL!!! I cannot wait to get out of contract. I may even pay to exit, that is how numbingly bad EE is!!!
- Location
-
- Location
- pennant
- Reviewing
- EE
- Date
- 2016-02-24
- Comments
-
Absolutely abysmal, fibre connection applied for 6 weeks ago and so far has failed to go active 5 times over the period of a fortnight-a total washout! fed up with capping ,presumably due to bandwidth issues,should at present be between 7 - 8mb,but is rarely over 2mb-horrendous!
- Location
-
- Location
- romford
- Reviewing
- EE
- Date
- 2015-03-03
- Comments
-
Was completely mis sold by a lady who i was to embarrassed to ask what are you talking about as she spoke so ridiculously fast! I Specifically said I didn't want a higher bill before you know it I had a monthly charge of £10 added on! Customer service is more than awful they don't care about there customers nor want to know the problems you may be having they just put you on hold and cut you off. All in all my experience with EE is horrific.
- Location
-
- Location
- london
- Reviewing
- EE
- Date
- 2015-12-08
- Comments
-
Avoid and don't get caught in this sticky trap, Slow unhelpful, Faults after faults, Dial up connections like, Cant wait for the contract to terminate. Stay miles away.
- Location
-
- Location
- Dorset
- Reviewing
- EE
- Date
- 2017-10-27
- Comments
-
Just appalling, I have 38 meg fibre and it is frequently slower than sky 17 meg broadband. Numerous engineer visits,
Always blaming open reach, open reach are adamant there is no fault on the line and I know the engineer. Despite being hard to prove, but after extensive google diagnostics, they have to be traffic shaping. Shocking
- Location
-
- Location
- Bury
- Reviewing
- EE
- Date
- 2015-01-06
- Comments
-
Worst, worst, worst, worst broadband I have ever used. Switched from Talk Talk thinking I was getting a better deal, but that was a huge mistake. First had it installed back in September, well they didn't connect in time so had no internet for a week. Then they said the fibre broadband doesn't work in my area AFTER I switched. At least once a week the internet stops working. Then goes back to the same rubbish speed it provides. Not enough to even download/stream content. Youtube is a no go area at times. For the past 3 weeks my internet has been the equivalent to the dial up internet from the past. Customer service staff has gone as far as to ask me to get a screw driver to unscrew my phone socket. As far as I'm concerned, you bring an engineer to my home and do what you think needs doing. After 4 awful months with EE, I'm switching back to Talk Talk. Your mobile network is just as bad by the way.
- Location
-
- Location
- Coventry
- Reviewing
- EE
- Date
- 2014-05-23
- Comments
-
The consistency of service provided by EE is absolutely shocking I get a better speed using my neighbours wifi than I do using my own, it's nearly as bad as the barley operating 3G service I receive on my 4g contract,
Sometimes the broadband is so poor I end up tethering my phone ( maybe that's why they gave me moor mobile data)
Do yourself a favour and don't bother with these muppets
- Location
-
- Location
- Richmond, North Yorkshire
- Reviewing
- EE
- Date
- 2015-03-03
- Comments
-
Our experience of EE is dreadful. When we signed up we were given a switchover date of December (before Christmas). Came the day and it was delayed into January but as BT had been given notice, BT stopped our broadband so we were left without broadband despite EE's claim that the switchover can be done seamlessly. When I complained to EE and told them that I relied on the service to access my business emails they told me that to use it for business was illegal and that anyway I would just have to wait 7 / 10 days until they could connect me to EE's broadband. I got on to Ofcom who gave me the number EE's head office and got the switchover sorted with a loss of broadband service for just a couple of days. When we did get connected, the service was so iffy we found it unusable - it was slow, kept cutting out usually when writing emails or preparing messages on Ebay or Facebook so we would loose the messages before they could be sent. I can tell you I was in the doghouse with "her indoors" for changing service provider as she had rad that EE had a very poor reputation. Complained on Facebook and got a response and eventually received an emailed instruction to change settings which worked for a couple of days but back to same shaky connection. I have sent a very frustrating day trying to connect friends and relatives of Facebook but it keeps cutting out. We never had this problem with BT and TalkTalk before that. The other frustrating problem is trying to contact EE and speak to a human being; calls to them can be 20 -30 minutes before you do and even then I can't understand them and they can't understand me. So, if you are tempted by EE's offer just DON'T TAKE IT UP - you'll be sorry if you do. I am. Signed Mr V.
Angry
- Location
-
- Location
- Torquay
- Reviewing
- EE
- Date
- 2016-11-25
- Comments
-
EE means Endless Errors
Download speed 4.75 if we are lucky
Upload speed 0.00
Customer service 35-45 minutes to answer phone if your lucky
Run through the same tests every time we call them about crap wifi
They tell you they will call you next day they dont instead they text you with a fault complaint reference number
Steer clear as useless as a choclate teapot
Thought sky was bad but this bunch just aint cutting it
- Location
-
- Location
- Cheshire
- Reviewing
- EE
- Date
- 2020-07-22
- Comments
-
We were promised a smooth change over by EE. It did not go to plan. They blamed Open Reach for the problem. When I spoke to 4 different customer service reps about their promise, I was either brushed off or spoken to very rudely. If you are thinking of going with EE dont bother. I literally just received a text from them to say they will provide an uodate in 5 days time, no need to call them! Really disgusting.
- Location
-
- Location
- Dartford
- Reviewing
- EE
- Date
- 2013-11-11
- Comments
-
I tried to download a film from sky today, and it took me 3 1/2 hours to do so, so I rang ee technical support, at least 6 times, as each time I called they disconnected the call, when eventually I managed to speak to someone, I was told I should have tried a speed test at the same time, I told them I can't connect more than 1 device to there bright box without it slowing right down, and crashing, no response, he then said I never told him that I couldn't,t connect more than 1 device at a time, well obviously I did, there answer was we will send you a new bright box. I would not recommend them to anyone, I have been with them just over a month, and wish I had never left sky broadband, I could connect 4 things at a time, and downloads took about 10 minutes!!! Avoid ee like the plague, useless company and useless customer services!!!!
- Location
-
- Location
- carshalton
- Reviewing
- EE
- Date
- 2014-08-05
- Comments
-
I made a big mistake in my life to change to EE broadband. I had sky, ,virgin, talktalk and BT never had any probleam. First two days its worked as fiberoptic broadband then its worst worst than normal broadband. I call the customer service and they done all the test and then they arrange for the BT engineer. I waited for first day no one turned up. Call the customer service no sorry nothing they said engineer come on monday. Waited all day no one came. I wanted to cancel and they want me to pay £350. Now I have request all my friends who is with EE . They all came up with lots of complaints. The T-mobile has lost lot of money from lyca mobil and they want to get all the money back from the customers.
- Location
-
- Location
- Reviewing
- EE
- Date
- 2014-11-20
- Comments
-
I wouldn't even give EE one star, they are the WORST broadband provider I have ever encountered. Speeds.... There ain't any it was better 10 years ago with dial up, frequently lost connection and down for periods of time, call after call to the 'customer service team' who are rude and have no customer service skills what so ever. Have cancelled with them twice now and they are still taking money out of my account. Have called and apparently they have no record of my call??? However after I complained and spoke with a supervisor they found my call however could not understand why it had not been cancelled the first time and tried to charge me again! I think not! After canceling yet again I received a letter confirming the cancellation and what to my suprise they have just taken money out of my account again!!!! I think it's yet another call that's the third time I would have cancelled with the rudest most incompetent 'customer services' I have ever encounted. Please never go to EE I have now transferred back to Sky who are great!
- Location
-
- Location
- Cambridge
- Reviewing
- EE
- Date
- 2015-09-22
- Comments
-
Appalling speed having left talk talk. Customer services - wait at least 30mins even then not guaranteed to getting through. Basically conned into a cheaper service now getting speeds of 2-3mps. The disastrous reviews say it all. Think they probably make their money based on termination charges as the service is so bad.
- Location
-
- Location
- Herefordshire
- Reviewing
- EE
- Date
- 2018-01-17
- Comments
-
Totally unreliable. Lose connectivity all the time. It was okay before I switched.
- Location
-
- Location
- Broadstairs
- Reviewing
- EE
- Date
- 2018-03-12
- Comments
-
EE broadband - slow, unreliable, no value for money. It stops when my phone rings and even when the heating switches on. Absolute Rubbish.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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