1,612 Customer Reviews over 41 pages
-
- Location
- London
- Reviewing
- EE
- Date
- 2015-10-27
- Comments
-
Simply put, this so called broadband provider is ripping off every single person they can, and if you ever have a problem, then be ready for the battle cause they will not try to find a solution for you
Very poor provider, the worst customer service i've ever talked to, and countless of mistakes they've done to take my money without me knowing is ridiculous.
NEVER AGAIN will EE take my money.
- Location
-
- Location
- Liverpool
- Reviewing
- EE
- Date
- 2016-05-22
- Comments
-
one word for EE home broadband and it's a swear word so I'll leave it your imagination , I wish I'd have read these reviews before leaving sky.
- Location
-
- Location
- Wales
- Reviewing
- EE
- Date
- 2016-08-11
- Comments
-
No signal no signal no signal! That's all I get, I'm so fed up with ee. Other networks get a signal at my work place and my home. Unless your with ee than you get nothing. And I get nowhere speaking to them. One star is to good for them. My advice is stay away from ee!!
- Location
-
- Location
- Merseyside UK
- Reviewing
- EE
- Date
- 2018-05-09
- Comments
-
Lousy Broadband all the time. We were promised a faster than SKY download speed...a pack of lies. Nothing like as good and SKY wasn't fantastic. EE are can artists, they do nothing when you complain. Can't even get the email to download fast enough let alone videos. Streaming is impossible due to freezing like narrow band. Simply put ....AVOID AVOID AVOID!!!!
- Location
-
- Location
- Leeds
- Reviewing
- EE
- Date
- 2023-06-13
- Comments
-
Charged over £50 a month, wifi dropped numerous times time during the day. Dropped everytime you would use social media in phone whilst watching tv streaming sites.
Even sat next to the router the wifi would drop or be slow.
Had to use mobile data everyday and to connect to laptop to wfh as it would never work.
EE said that this was normal wanted to charge £600 for us to leave contract, compromised to £300 which it’s still ridiculous for a service that never worked.
- Location
-
- Location
- Liverpool
- Reviewing
- EE
- Date
- 2018-05-28
- Comments
-
Don't go near this compny. EE broadband is a disgrace. Too slow to use. Forget about watching videos its impossible. It's bad enough trying to log on. A gang of cowboys that you cannot trust. Customer service a la Godzilla school. Do yourself a great big fat favour and do not go near this garbage!!!!!!!!
- Location
-
- Location
- Manchester
- Reviewing
- EE
- Date
- 2018-09-25
- Comments
-
Simply Dreadful Broadband.
EE should be prosecuted under the trades descriptions act. This is not broadband it is dial-up speed narrowband. The symptoms are:
1.Frequently impossible to log on.
2.Inadequately slow download speeds.
3.Difficulty accessing even basic e-mails.
4.Impossible to do email attachments.
5.Heavily graphic sites will not download.
6.Impossible to stream, all videos and films will buffer and freeze. In other words immediatly defer to the basic detent position and fail to function.
7.Impossible to game.
Fundamentally this is a scam. It is not fit for the purpose and is being mis-sold as broadband. My average download speeds are between 0.7 and 1.1Mbps. OUTRAGEOUS!!!!!!!
- Location
-
- Location
- Worsley Manchester
- Reviewing
- EE
- Date
- 2018-06-07
- Comments
-
I would like to award EE Broadband zero stars because that is what it deserves! Devastatingly slow to the stage of being almost unuseable! Difficult to log on to, extremely slow downloads of under 2m/ps, unable to stream, unable to send emails with picture attachments at times, unable to download complex sites. This isn't on!!! I was mis sold this package, otherwise I would never have committed myself to 18 months. My only advice to everybody who is considering a broadband package is DO NOT CONSIDER EE FOR BROADBAND!!!!! NEVER!!!
- Location
-
- Location
- Reviewing
- EE
- Date
- 2019-03-27
- Comments
-
The worst customer service provider in uk..i wish i never went for EE broadband and landline
- Location
-
- Location
- Kingston
- Reviewing
- EE
- Date
- 2019-11-07
- Comments
-
wow - can't believe what an incompetent company this is. No-one has any idea what they are doing!! 1 month paying and still no connection!! Sending out engineers without letting us know so we're unable to meet with them. Wasting my time every day. Never knowing whats going on...i'm done.
- Location
-
- Location
- Torquay
- Reviewing
- EE
- Date
- 2018-07-18
- Comments
-
My internet stopped working 15 days ago . I am told by EE engineers that they cannot find a password to reacavate my account . WTF , NO RESOLVE OFFERED , VERY POOR CUSTOMER CARE , I have no alternative but to leave this Isp
- Location
-
- Location
- Chelmsford
- Reviewing
- EE
- Date
- 2014-10-30
- Comments
-
I switched from Sky to EE as a cost saving initiative. This is the 11th day that I have been an EE customer and I still have no internet connection. My experience of the company thus far is not a very favourable one. I have been passed around from person to person and the majority of people I have spoken to do not seem to technically understand the problem. They would appear to have a series of checkboxes to tick and very restrictive boundaries to work within. I have had numerous promises broken from EE and even the phone put down on me after insisting (in an agitated manner but not abusive) on speaking to a manager. Now, after being told that I would be entitled to free cancellation when I mentioned I was going to switch to plusnet, EE customer services are disputing this saying that I would be liable for a cancellation fee of over £100.
The link below details all my interactions with EE. Apologies for the emotional tone but as you can appreciate this is incredibly frustrating for me and my family who have been unable to complete their half term holiday homework thus far.
https://www.evernote.com/shard/s53/sh/25ef246a-0615-4b55-8bb9-3ac864398224/c608ca0edfebea813a66e15ef958248d
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2015-01-09
- Comments
-
Absolute Shambles. Line speed, both up and down absolutely horrific - when it worked - line flapped constantly with 100% packet loss every 15/20 minutes.
No tech support, ran through the same script with call centre far too many times before I became bored, official complaints bounced bag, EE where not interested to see router logs to prove issues.
Quite amusingly, I've had to post this review 3 times due to connection failing... AVOID. Use a good ISP such as A&A
- Location
-
- Location
- Sheffield
- Reviewing
- EE
- Date
- 2015-01-29
- Comments
-
EE is the worst company I've ever come a cross. The customer service is disgraceful I can get more sense out of my 7 year old son then them. The whole price plan had been mixed up and had to call them 6 times explaining the same thing as the overcharged me for service that was supposed to be free. Every person I spoke to was worst then the last one. Thank god I left during the 14 day cooling off period as I had to be on the phone up to 4 times a day with them to sort out all their issues. One customer service assistant told me I shouldn't leave them as I just get the same service for more money from any other company.....what a cheek!!! Avoid avoid avoid!!!!
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2015-11-11
- Comments
-
Awful customer service, awful broadband quality. Connection constantly drops, not unusual to have to disconnect and reconnect to netowrk 4 or 5 times an hour. Customer service are zero help.
- Location
-
- Location
- Sheffield
- Reviewing
- EE
- Date
- 2023-11-28
- Comments
-
EE broadband customer service is shocking! Trying to renew my broadband account. Can't get through on the phone, and I'm not paying to be seen quicker because that is daylight robbery. When I tried on the app, for some reason the app is telling me the email I use for them is wrong which is rubbish. There is always constant issues with EE.
- Location
-
- Location
- Tewkesbury
- Reviewing
- EE
- Date
- 2016-08-16
- Comments
-
At the suggestion of one of their call center employees, I changed from copper to fiber-optic , not knowing you needed to change the router (the employee didn't tell me). When the system went down as they had changed the system I called the tech people in India, who were very good and promised to order a new router, which of course never arrived.
I phoned 5 different call center people over a period of a month asking for a router, it never arrived. On the sixth time I spoke to a lady who reviewed the account and exclaimed that the situation was rubbish, and understood why I was moving to BT.
BT told me when the router was arriving, and when I was going live, both exactly to the date.
To add insult to injury Orange have now taken a month's rental from my bank account even though I've not had broadband from them for nearly 3 months. I've now phoned their center in Dublin twice to get my money back but so far failed at the first hurdle.
Wouldn't touch this lot with a barge pole.
- Location
-
- Location
- kemp
- Reviewing
- EE
- Date
- 2016-09-05
- Comments
-
If you have children DO NOT GO WITH EE.
I have had such a nightmare trying to put parental controls on the boardband.
they offer a year's worth of norton protection. which is so stupid and wrong because your in a contact with them for 18 months. after that you have to pay for your own protection.
With norton, you have to spend time downloading norton onto every single device. if teenagers have friends over with mobiles, tablets etc, they will not be protected!
Sky puts a direct block on the router. however, EE does not do this. After calling up 6+ times and evenually getting through to someone who knew what he was kinda doing, we got into the router controls but you can only block keywords.
I am thinking about paying the 220 pound cancellation fee to go with a provider such as sky that does block 18+ sites through the router so everyone going into my home is safe.
- Location
-
- Location
- Rickmansworth
- Reviewing
- EE
- Date
- 2020-06-18
- Comments
-
Contracted EE after rubbish time with Virgin Media - out of the frying pan into the fire!! Garbage service - garbage support, garbage product - and no real desire to fix. I’ll be ditching their mobile ASAP as I don’t wish to be associated with such rubbish! STAY AWAY FROM EE!
- Location
-
- Location
- Bristol
- Reviewing
- EE
- Date
- 2017-05-23
- Comments
-
Absolutely useless
Moved house 10 weeks ago and they can't switch the line
After contacting them several times
If you can't do the job don't stay on business
Waist off time
- Location
-
- Location
- Stevenage
- Reviewing
- EE
- Date
- 2014-03-21
- Comments
-
The worst experience ever! Constant broadband problems which I did not experience with TalkTalk in the past. Very rude and unhelpful Indian customer support which wastes a lot of your time.
I recommend to pay more and save yourself time and maintain sanity.
- Location
-
- Location
- Northampton
- Reviewing
- EE
- Date
- 2014-10-30
- Comments
-
Absolute Nightmare. Lost hours trying to sort out basic issues. Booked of a day for a engineer to come and install a line that never happened. EE wants to charge a disconection fee for a line that was never connected! Would rather be eaten alive by sharks that deal with EE again.
- Location
-
- Location
- Essex
- Reviewing
- EE
- Date
- 2015-10-27
- Comments
-
Do EE bother to read reviews about their broadband? I have never experienced such an appalling service and even worse broadband. I cannot believe that a company this ridiculously bad is actually still in business. I would not even rate this one star, there has been nothing that I was happy with. Firstly, the people at the call centre have a tendency to just drop calls after they are bored with their customers!! They would promise to call back and just never do!They also have little to no knowledge of any technology. I feel like I have wasted my money and thrown it away into this useless garbage we call EE broadband. I would never recommend this to anybody. Sort your customer service out, sort your broadband out, your speeds, in whole the whole company.
- Location
-
- Location
- Norfolk
- Reviewing
- EE
- Date
- 2016-09-22
- Comments
-
DO NOT GO WITH EE BROADBAND
First alarm bell was having a date to switch, but it didn't until a day later meaning I had no broadband for 24hrs. I work from home so lost £95. Once up and running the speed checks looked good but while working it kept dropping out, and while streaming it constantly buffers and has poor quality. We spent hours and hours on the phone with EE. One particular time they did a diagnostic check with completely killed the broadband, again. Another £95 gone from my wages! (I had taken all my holiday so had to take unpaid leave) when we called back we were told its was BT's fault, so they logged a fault. On a third phone call we got through to a tech team at EE who reconnected the broadband and told me that it was (without a doubt) the call centres fault I had been cut off. The tech guy was absolutely fantastic and it did help but it's still not fixed. I can't watch Amazon TV as it buffers every 2 minutes with 'insufficient bandwidth'
We have cancelled our contract and I wish I had never joined them.
- Location
-
- Location
- croydon
- Reviewing
- EE
- Date
- 2014-04-08
- Comments
-
wow…..if any one wants to see how not to do customer service
just give a call to EE
I would be nice to them if I say they are RUDE.
- Location
-
- Location
- notts
- Reviewing
- EE
- Date
- 2015-03-06
- Comments
-
absolute rubbish, customers service even worse I was on the phone 1 hour and 51 mins and was pasted to 7 departs all who could not resolve the problem in the end I cancelled. the order and ask for a refund I was told the manager would return my call within 1 hour 11 hours later I recieved the call take my advise and spend your money else where or flush it. down the the loo
- Location
-
- Location
- london
- Reviewing
- EE
- Date
- 2016-01-12
- Comments
-
Worst broadband provider. Terrible connection, very intermittent. Dreadful customer service !!!!
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2016-09-19
- Comments
-
Broadband speed is slow as dial up. I am unable to view anything but text online. Images can take around 5-10 seconds for each one, and can't watch youtube videos unless I want to wait half an hour.
Frequent disconnections.
I have had to resort to tethering from my mobile internet, which has been very costly.
I live in central London, near tower of London, right among businesses with high speed internet. There is no excuse for the poor service.
Cancellation is very difficult, they put you on a queue for half an hour or more.
Avoid this broadband provider, its appalling that they're allowed to operate.
- Location
-
- Location
- preston lancashire
- Reviewing
- EE
- Date
- 2014-01-01
- Comments
-
This is the worst company in the world. i went with ee thinking i was getting away from what i though was the worlds worst company talk talk but as bad as they are ee make them seem perfect. only been with ee for about 3/4 months and had to raise a numver of complaints due to incorrect billing and customer service and moved home and took them with me due to refusing to pay cbf and they have just told me i will not be getting any broadband service untill the 15th of jan due to it being fiber and they can not put me on adsl untill then yet im paying for a service i cant use what a joke can not wait untill they put up the prices so i can leave this scam of a company or hopefully they get shut down first but how unlikely is that? my advise to anyone wanting to join ee is to run as far and as fast away from them they are nothing but theives.
- Location
-
- Location
- totemham
- Reviewing
- EE
- Date
- 2014-05-02
- Comments
-
I signed up with EE broadband on 29/04/2014 the engineer left my property without get in the broadband or the phone line active wich I payed £60 installation fee. he said that I have to wait for one hour and the line will start working. but 3 days and the package never get a live . I call customer service several times but each time they said different just lies and lies and each time I called the indian gay pekup his so so so rood. I ask them for email communications but the indian pakistani gay said that they no email address. I decided to cancel this terrible service thd worst service I have ever experienced. Please avoid this lbad company.
- Location
-
- Location
- east london
- Reviewing
- EE
- Date
- 2016-10-01
- Comments
-
THE worst broadband and phone line service I have ever come across and I am now stuck with them for a year. Firstly they have completely messed up moving my landline number across like a bunch of complete amateurs and now I have to wait up to 6 weeks for them to fix it because apparently there is nothing the supervisor at their Indian call centre can do. The broadband they provide if you can call it that is the worst slowest thing I have ever seen, it literally took me 3 attempts and about 5 minutes to load this WEBPAGE! Stay away from EE if you want an actual internet connection.
- Location
-
- Location
- Trimley
- Reviewing
- EE
- Date
- 2017-09-18
- Comments
-
Ridiculously low broadband speed and although told when I committed to the contract it was the best I could get because no fibre in the area I have found Virgin can provide much better service with cable.
- Location
-
- Location
- Stoke
- Reviewing
- EE
- Date
- 2018-06-16
- Comments
-
There is slow broadband, there is really slow broadband, there is dire slow broadband and then there is EE.
This EE broadband is lousy, unuseably slow, unreliable and the service department do nothing to fix it1
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2014-03-06
- Comments
-
Could not have had a worse experience if they'd come round and kicked me in the nuts! In a month and a half they have scheduled 4 different dates to start providing my service. They lost my phone number despite providing the mac code to them. I've spent in the region of 7 HOURS on the phone chasing round after their screw ups. The final straw was cutting off my old broadband only to then inform me it would be another 2 weeks until they would bother to connect my new service. Well ee you can shove your broadband up your a*** I'm signing up with BT instead.
- Location
-
- Location
- dumfries
- Reviewing
- EE
- Date
- 2014-05-18
- Comments
-
do not join ee i have been left with no connection for past month everyday i call the indian call centre to be lied to by different person everytime each call lasting approx 1hr! they are extremely rude say ive been upgraded to the highest priority ,arrange 3 visits from engineer waited in all day 3 times no one appeared they hang up when confronted , i still have no internet for your own insanity stay well clear
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2014-11-24
- Comments
-
I've had standard broadband with them for over a year without any issues. I moved homes on the 30th September and I notified EE on the 12th September that I would be moving and would like to update to Fibre at my new address.
Phone line wasn't working and a BT engineer attended on the 22nd of October to discover that the line was dead. He had to change the wiring on the inside of the property.
First issue is that EE did not log this on their system. Everytime I called I got a "computer says no" type of response. After the engineer attended, broadband was up and running - great.
Beginning of November I notice my broadband speed is still very slow. Nothing like the 38mbps fibre I signed up for.
Called EE and asked them whats going on. They told me my upgrade was rejected because I had moved homes at the same time.
On the 11th November I finally spoke to someone who seemed helpful. Told me they've finally put my order through (I even received a confirmation email on that day stating that I had upgraded)
Two weeks later my bill arrives and they've charged me £50 which was supposed to be FREE. It even says its FREE on their website as of today - 24th November 2014.
I called EE to dispute the charge as this was never discussed at the upgrade date as the package said it was FREE and still is FREE.
That issue aside, told them I'm still not receiving Fibre speeds as promised (I'm getting about 1.2mbps) and they keep repeating themselves "it shows it went live on the 10th October" which was IMPOSSIBLE as there wasn't even a working line at the property before the 22nd!!!
Bottom line is their customer service is appaling. I've spent 56 minutes on the phone to them on a blinking Monday morning and still haven't been able to resolve this.
The only thing I managed to sort out was the £50 connection fee, and that was only waived because I proved that THEIR OWN WEBSITE states that it is FREE for new and existing customers.
Do not get drawn in by their supposedly low prices. You will be paying them in your time, frustration and anger once you sign up. Stay well away for your own sanity.
- Location
-
- Location
- aberdour
- Reviewing
- EE
- Date
- 2015-03-27
- Comments
-
been trying unsuccessfully to upgrade to unlimited broadband since January. Received the new router 30/1/15, but even though have been with them since free serve days only now is my postcode a problem! Supposed to be done feb - nothing. Then supposed to be done yesterday oops you've guessed it my details are lost really how can that happen. They are totally inefficient and it appears stupid to boot
- Location
-
- Location
- newport south wales
- Reviewing
- EE
- Date
- 2016-10-11
- Comments
-
Never go with EE worst internet i have ever had customer service is appalling you asked to speak to a manager and they wont put you through i have been charged £10 on my bill for something called number preservation when asked what it was their reply is it to keep the same number why should i pay to keep the same number been overcharged on my bill every month since going with EE i frankly i cant wait to finish with them ASAP
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2014-12-17
- Comments
-
Usless company. Nobody can help me. My login says "landing page error" what a terrible welcome from a new company when logging into my account. Wish I had not switched to them.
- Location
-
- Location
- Chesterfield
- Reviewing
- EE
- Date
- 2014-05-30
- Comments
-
Awful speeds (2Mb download and 0.01 upload) and really horrendous customer service. They barely speak English, are not able to explain what they mean and make everything harder than it should be. Please, do yourself a favour and go elsewhere. I am. Even if the speed isn't their fault, the bad customer service is their fault. I would rather get the same speed but decent service elsewhere.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
EE are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and EE.