1,612 Customer Reviews over 41 pages
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- Location
- Torby
- Reviewing
- EE
- Date
- 2015-03-07
- Comments
-
If I could have give a zero rating I would have. Been with EE for over 10 years with, in all honesty, no problems until now - Broadband and home phone have been down since Wednesday morning, keep ringing (Indian call centre) and keep being fobbed off; called last night requesting to "leave" EE and was passed to a "Manager" - this "Manager" was one of the tech team at the Indian Call centre! He assured us it would be up by midnight - now 8am the following morning and nothing. Called again first thing requesting an exit code to leave - we told them in no uncertain terms we were leaving because everyone we've spoken to has lied, then told nobody starts work until 9.00am. I am actually shocked at the level of customer (non)service - don't touch this Company with a barge pole.
- Location
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- Location
- Londno
- Reviewing
- EE
- Date
- 2014-05-30
- Comments
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The worst service ever. It is not the first time that my broadband doesn't work, but it is the only company who bases its hotline in INDIA! Impossible to understand these people. Internet still does not work. It stopped 2.5 weeks ago. I talked more than 10hours in total with several Indian guys. No one could fix the problem. "start the router" "change your password"... same questions. zero improvement. Still no internet.
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2014-08-13
- Comments
-
To all potential browsers or searching for phone/Broadband service, i would advise them to keep away from EE Official Website altogether, even dont try to check if EE is available in your area, they are real crooks.
My personal expereince :
1.While i was browsing for offers online on various website i came accross EE which seems pretty good
offers online but in reality its quite the opposite.
2. EE take down ur home/business landline number and someone will come online chat. if u close that chat you will get automatic phone call from sales department and try to convice and sell you the dodgy service.
3. You will notice the caller is asian, with ENGLISH names lmao worst of all with american accent GEES.
4. Trick of the trade is they ask you to confirm your telephone no u looking for service to verify the number then they ask you personal details eg ur name, address and bank details. The excuse is this is just to verify that ur the main account holder of the phone line and can make decision :( In reality its quite the opposite. Regardless whether u place an order with EE to provide you the service EE will proceed to take over from your curent service provider. Even its just a qurry :( Well dodgy.
5. Salesteam and their Managers miss lead the customers, deliberately create fictious email addresses. Theres no official EE email system which can be tracked or checked whether if its official :(
6. Your 2 weeks cooling period of cancellation starts once you open the mail received for offers available NOT from the they day switch over takes place from you current service provider which takes 20days, even though you may NOT have AGREED to the switch over. Meaning you tied up with their contract even before you had the chance to test their services.
EE customer services will refuse to cancell regardless whether u agreed or not to their service.
Incase of EE Querry i wouuld strongly advise all potential customer to notigy your current service providers Not to let switch over go ahead till thay have agreed with yourself my phone call and email. As EE will proceed with swtchover whether you agreed or not or even it was just querry abt thier products on offers.
The Best rating on anywebsites are mostly done by EE Staff not by actual customers :((
SO YOU BEEN WARNED
I cant understand how come such companies get away with this, when we have so many agencies in the country to monitor for such scruplious malpractices.
- Location
-
- Location
- Stoke-On_trne
- Reviewing
- EE
- Date
- 2016-05-03
- Comments
-
DO NOT PURCHASE A BROAD BAND PACKAGE from EE. There should be a health warning attached to this service. Its takes 40 mins to get through customer services and I contacted them on a few occasions, as the speed is shocking. If you want to watch a movie on line then you are going to have problems, welcome back to the early 90,s where broad band was slow as a snail and the customer services is even worst.
- Location
-
- Location
- Clapham
- Reviewing
- EE
- Date
- 2017-04-02
- Comments
-
THE ABSOLUTE WORST- bunch of money grabbing worthless leeches who only make money from their recognised name but have no desire to actually better this rapidly failing service
- Location
-
- Location
- Dewsbury
- Reviewing
- EE
- Date
- 2016-07-04
- Comments
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You will Never get the help you need you will be sent pillow to post to sort your Internet speed they make it out there a care and are sorry you having problems bit they not interested in been having slow interested sin April 2016
- Location
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- Location
- Shipston
- Reviewing
- EE
- Date
- 2016-09-22
- Comments
-
Absolutely rubbish!regret change Bt to ee. Terrible slow . Cant do anything even with only one device connected work in the late night. Awful customer servise
- Location
-
- Location
- uk
- Reviewing
- EE
- Date
- 2023-06-15
- Comments
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internet cuts out multiple times every day, absolute shocking company NEVER EVER GO WITH THESE MONEY GRABBING CLOWNS
- Location
-
- Location
- Chester
- Reviewing
- EE
- Date
- 2018-06-16
- Comments
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EE broadband is so bad it beggars belief. Hard to log on to, impossible to stream due to the slowness, even rudimentary tasks cannot be performed because EE broadband does not provide the necessary speed. Approx 1.2Mbps is what I am getting. Appauling! Customer care????....what a joke. Mis-sold, mis-represented...MIS-TAKE!!!!!
- Location
-
- Location
- Aldgate
- Reviewing
- EE
- Date
- 2018-06-26
- Comments
-
The most ignorant useless company ever! They’re using a 3rd company openresch sent engineer to my house teicr now still could install the broadband.. inbetween there wa ssuppose to be a specialist coming but because of their miscommunication that did not happen. They then sent the engineer again to my address?? But without the specialist coming the engineer can’t do nothing ... however looks like its nothing new as engineer called me before buzzing up as he read the notes and told me there is no point in him coming as from the records he can see the specialist has not been in yet, and also the engineer was not suprised that they did this as its a common thing! AVOID AVOID AVOID openreach and EE are rubbish! I wanted the broadband for the world cup but because of their mistake and it taking them so long worldcups finishing. Im not gettinng the broadband no more! England have better chance coming hone with the workd cup than EE installing my broadband on time! The most useless company ever!!!
- Location
-
- Location
- london
- Reviewing
- EE
- Date
- 2015-01-10
- Comments
-
If I could give minus stars I would. Broadband speeds has now dropped below one mbps and has never been even half the 14 mbps promised in the beginning. Customer service is honestly worse than I have ever come across. On hold for an age only to have my call answered by a guy with limited English. Kept going silent for so long without explanation I thought he'd put the phone on me. Never bother writing on review sites but EE are bad enough to drive me to write a book on them. Avoid like the plague!
- Location
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- Location
- Wakefield
- Reviewing
- EE
- Date
- 2015-10-14
- Comments
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Broadband speeds are dire and the customer service is too remote. We regret taking the offer.
- Location
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- Location
- Glasgow
- Reviewing
- EE
- Date
- 2017-04-25
- Comments
-
Avoid by all cost moved from talk talk to EE after they phoned me and convinced me they had a better speed than talk talk this was going to cost me an extra 12 pound a month. At Christmas I got my kid ps4 who likes to play online and watch Netflix , I only have two devices connected to wireless so when my kid told me he was losing his online connection whilst playing and watching Netflix I called EE customer service trying to explain I wasn't happy the agent decided she wasn't going to let me finish my complaint and talked over me and tried to get me to take the new fibre contract at this time I asked to speak to a supervisor which I did she went on to tell me the 28pound service I was paying for would not support my kid playing online with ps4 or watching Netflix, I was totally flabbergasted by this statement so basically she was saying the service they provided was pish and not fit for anything apart from looking at pages online ,disgusting lying waste of space , avoid avoid avoid
- Location
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- Location
- Derbyshire
- Reviewing
- EE
- Date
- 2017-04-30
- Comments
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My advice is if you are thinking of switching to EE...don't. It is truly woeful. They offered to upgrade for a small amount of increase 3 months ago when the service didn't work and now they have offered to upgrade for a further £12.00. The internet is wholly unreliable, seems to go off during the day when clearly they are on repairs and it is a thoroughly miserable experience all round
- Location
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- Location
- Ellesmere Port. Cheshire.
- Reviewing
- EE
- Date
- 2018-08-05
- Comments
-
I have never known broadband as bad as this. All these reviews are right it is too slow to work and thus unfit for the purpose. EE has structured itself to not give a toss for its customers. They must know how bad it is. I have complained enough times but no improvement happens, no compensation, no attempt to help....just no interest. I cant wait to sign up to another provider. Nothing can be as bad as EE.
- Location
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- Location
- Chester
- Reviewing
- EE
- Date
- 2014-08-13
- Comments
-
big mistake getting this broadband pages take ages to load and often time out. if your thing of getting it don't bother
- Location
-
- Location
- North Wales
- Reviewing
- EE
- Date
- 2020-01-14
- Comments
-
No idea where to start, intermittent failures for almost 4 months. Closed incidents without agreement that problem was solved, no call backs when promised. No response to complaints. With so much shocking service they offered £30 compensation ( only when pushed). I’ve accepted yet still waiting an update. Will leave as soon as I can get the release current contract.
- Location
-
- Location
- Reviewing
- EE
- Date
- 2014-06-18
- Comments
-
Very bad broadband. It keeps stopping. Do not choose this wifi. It sometimes cannot connect and the tips on the website do not help at all. Same with the customer service, they are very bad at communicating with us especially theI Irish or foreign staff.
- Location
-
- Location
- london
- Reviewing
- EE
- Date
- 2015-01-10
- Comments
-
The worst experience with any company, customer service and products I have ever experienced.
EE bright box wifi only works if you sit on the floor next to it. If i step three feet away the signal drops. When trying to fix the issue customer service call centers were very unhelpful. After several failed attempts and very long phone calls to customer care I called the cancellation department 12 days after installation, here the adviser was rude bordering on abusive, when I asked to speak to the manager I was put on hold and then cut off. EE claimed their 14 day cooling off period would allow me to cancel my 12 month contract if a wifi connection could not be achieved, this is not the case. The only way to cancel my contract I was told in an extremely aggressive way was to pay the full 12 months of the remaining contract (12 days into it having never achieved wifi signal 3 meters from the router )
Results of dealing with EE = 12 days working from home sitting on the floor next to my router, three long calls to unhelpful tech support, one very abusive dressing down from the cancellation department and £160 worse off to pull out of the contract.
Have a serious think before entering into any contractual agreement with this company. I will not make the same (expensive) mistake again.
- Location
-
- Location
- Mk
- Reviewing
- EE
- Date
- 2021-11-18
- Comments
-
Have spent 8 hours with dodgy connection. I qm paying £35.50 for a really poor service. There has to be better providers out there
- Location
-
- Location
- derby
- Reviewing
- EE
- Date
- 2017-05-14
- Comments
-
this is one of the bad broadband we ever had
- Location
-
- Location
- Barnsley
- Reviewing
- EE
- Date
- 2021-01-17
- Comments
-
This internet is an absolute travesty. It is vile. Never, no matter how cheap the deal is, never side with EE. I'm am now stuck with what is the most awful internet I've ever had. Internet from 10 years ago would trump this broadband. Never go with EE.
- Location
-
- Location
- UK
- Reviewing
- EE
- Date
- 2014-08-14
- Comments
-
DONT GO WITH EE!! Period! Their technical support-which you will need - are totally clueless-I figured out how to fix my own internet problem while on line to them as they ?consulted manuals on what to do.They told me my laptop was faulty- absolute rubbish! They might as well say "to repair your broadband you need to go away and eat baked beans on toast!"Total numpties. I went for this contract for the free £100 amazon gift voucher which is coincidentally(?) now due for pay out- now my broadband is awful-I cant use it- and obviously want to go elsewhere-but I will lose my £100 voucher if I do. My advice - Steer cleer of EE.
- Location
-
- Location
- Tamworth
- Reviewing
- EE
- Date
- 2015-03-27
- Comments
-
I am so disappointed with the ee home broadband. It was in the very lower speed last year and keeping that way
longtime, after I contacted them (I paid about £15 for the call),they
sorted the problem, but now the same
problem come back again...
- Location
-
- Location
- kendal
- Reviewing
- EE
- Date
- 2013-09-01
- Comments
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I have been with Orange business for 4 years, best call centre ever and best service. EE have upped my bill by 3 times and are the worse service ever.
I would strongly suggest to not go with EE
- Location
-
- Location
- UK
- Reviewing
- EE
- Date
- 2014-06-26
- Comments
-
Be-cartful, don't join this rubbish provider.
Service is very bad.
No one knows what is going on.
It take forever to get connected. Costumer support is rubbish, waste of time.
Support is rubbish not technical knowledge.
Communication is really bad.
No one can be bothered to update you.
All what they care about is getting money from you ASAP.
Over all please avoid them.
- Location
-
- Location
- Cheshire
- Reviewing
- EE
- Date
- 2015-03-27
- Comments
-
Absolutely shocking customer service. Avoid at all costs!!! The free Norton virus software that you get with the broadband is a con. If you have the latest software on your Mac then the Norton is not compatible!! I have been on the phone to them for 45 minutes, passed between about 5 people all of which couldn't be bothered dealing with my complaint and so passed me to some other person to deal with. I hae been on hold for about 15 minutes and then told to call them back in about 30 mins as the systems are 'slow'. One bloke was very rude and refused to give me his name and job title, so he passed me on to someone else. Avoid!!!!!!
- Location
-
- Location
- Kingston upon thames
- Reviewing
- EE
- Date
- 2021-10-19
- Comments
-
Pathetic speeds, poor support. Basically the product is poor- hence the customer support team has nothing to help with - hence hiring or deviating
- Location
-
- Location
- Glasgow
- Reviewing
- EE
- Date
- 2016-04-03
- Comments
-
router kept slowing down only resolved by resetting. never had the same issue with talk talk. they say must be my house wiring so brought to wall socket that phone line came into house and the same. Then asked me to unscrew this and play with wiring. Which was the same after i did on effect waste ten minutes but talk talk never had me do this. But of course worked great after call just few hours later when the router went wonky again. Think stay away as they are rubbish. Speeds so slow that google took 50 second just to load the google bar to ask questions. Could not watch any movies on now tv as glitched too much unless i reset the router just before watching the film. Never happened with Talk talk. Changing provider but warning others stay away.
- Location
-
- Location
- kent
- Reviewing
- EE
- Date
- 2016-12-21
- Comments
-
DONT waste your time or money on ee Ive had nothing but problems with them, ive been on the phone approx. 50-60 times in 3 months the customer service is the worst company I have ever known they don't know what there doing and don't make notes when you phone back they've taken over £300 for line rental and then tried to take another £297 which I got stopped. so eventually I got the phone line and broadband cancelled but within 10 minutes phone line was cut off and all the money ive paid upfront over £300 I have lost. I would never recommend this company please AVOID
- Location
-
- Location
- Widnes Cheshire
- Reviewing
- EE
- Date
- 2018-05-29
- Comments
-
Doesn't deserve 1 star deserves zero! Worst broadband I have ever had. Down to 1.2Mbps most of the time. Sometimes can't log on. No way to stream with buffering and freezing just about all the time. Try ringing customer service - JOKE! Nothing ever done. A price rise half way through the contract to add insult to injury. Woeful company. I will never ever use EE again!
- Location
-
- Location
- Leicester
- Reviewing
- EE
- Date
- 2014-02-18
- Comments
-
Two words - Awful service. Have never gone on web to write a review before but I am appalled at the service to date from EE (and I have not even received my broadband yet). Encouraged by "customer services" advisor to actually cancel the order so I have! Avoid.
- Location
-
- Location
- Bristol
- Reviewing
- EE
- Date
- 2014-11-25
- Comments
-
When I joined they waved the connection but they cancelled the engineer's visit and by the time it was installed it took me just outside the 2 weeks cool off period. Then the first time I used the landline, it was terrible, sounded like I was in a rain tunnel. I phoned them to cancel the contract only to be told...you have guessed...couldn't do it as it was just outside the 2 weeks. After more calls and to placate me they gave me a month's free and promised to send the engineer for free only to charge me £80.50 some 3 months later. I had to ring them for the refund numerous times and still waiting at the time of writing this. I made contact with BY Opne Reach who advised me to request the engineers report ( he clearly told me at the time that it was their line not my equipment). When I did just that, finally they agreed to refund the charge but still waiting. Bottom line: they will promise anything until they get your signature on the dotted line. The staff in the UK are very good but once they transfer you to "Technical" you can forget of any sense. In my case I feel like they induced in the contract under false pretences, promised something they could not deliver. AVOID AT ANY COST!!!!!
- Location
-
- Location
- Wales
- Reviewing
- EE
- Date
- 2017-08-02
- Comments
-
AVOID!!!!
Worst customer service
Service does not work
Sent engineer to fix the problem but it was all due to the line exchange as I explained over the phone to the support team. It took the engineer over 4 days to make an appointmnent.
They now sending me a bill but we have so far never been able to use their broadband since it never worked. So what is this bill about? I called them and surprise! their computer is down at the moment.
Never again will I use EE !!!
- Location
-
- Location
- Birmingham
- Reviewing
- EE
- Date
- 2018-06-16
- Comments
-
I cannot understand how this organisation has not been prosecuted and why it is still in business. This EE Broadband is just the worst that I have ever known. There is no way to watch any kind of video and the download speed is almost stationary. My best advice is KEEP AWAY FROM EE BROADBAND!!!
- Location
-
- Location
- sheerness
- Reviewing
- EE
- Date
- 2015-10-14
- Comments
-
I originally signed an 18 month contract for superfast fibre broadband with ee. Never satisfied with the speed, even after their engineer visited,(they tried to charge me for), after 18 months decided to trf my broadband, only to be told by other providers my telephone wire could not deliver 78mb. arguing that It can, cause im paying for it, I decided to test my download and upload speeds... 5 to 10 download, a bit better for upload.
At this time ee decided to call me , to ask, how happy I was about my upgrade and renewal contract. I thought the guy was not from ee as I didn't renew my contract. Any way it turned out he was genuine, and he agreed, testing at his end, I was only getting 17 something or other, which was very low, and cant be fibre, (that's why I thought him a fraud). I now contacted ee, saying ie...im getting 5 to 10, someone claiming from ee says im getting 17, which is very low, explain. The lady said, ermmmmmmmmm doesn't seem you getting fibre at all. ( later now 14/10/15) I think I understand why.* When they talk you through the process, you have a choice of ???? and fibre, I wasn't given that advice, so all along I was not on fibre...
They agreed to refund me £110, which is only 1 years of charges they charged me. (not the 2 years I was with them), But agreed to £28 per month, with two months free, for the extra year they owed me, being £10 less than I would have paid in the past. Holding me to randsom, so to speak. They should have said, sorry, we charged you for two years for a service you could not receive, ie between firbre and super fibre...here is 220 refund, then they should have said, we owe you the difference from 17mb to fibre, so here is some extra money for a service you did not receive. I had in the mean time needed to cancel with sky, my new chosen provider, to ensure I got at least some money back.
I received a text message, saying my new switchover to their basic fibre was ready, Took day off work to be ready...Only to be told .ermmm by midnight. Next day 10 am no internet...called to be told and given a ref number, it to be escalated and someone will call back at 12, they never did. I called at 1.30 to be told, expect a call by 3pm.I called at 4 to be told, expect a call next day. called customer services, to say if im not connected tonight, I will leave, as I will not take a 3rd day off work.
Just so happens my boarder works for sky, and my son in law, father works.........for guess who????????? Came over to see if I was doing something wrong.........NOPE, not me. EE, just had not switched me over to the new router. My friends, reinstalled my old router, which I am using to type this message on.
So why text and email me, I am now switched over, and they will monitor me for the next 10 days? Why bother to pretend there is a tech fault when there isn't one? obviously there isn't one,as im now rehooked up to my old router and system...Ref number for ee complaint to be sescalated at 10 am is1725837, no one called at 12pm, then to be told at 3, again no one called, to be told they call the next day. NO WAYS AM I TAKING A THRID DAY OFF WORK.
- Location
-
- Location
- Scotland
- Reviewing
- EE
- Date
- 2024-03-14
- Comments
-
Worse broadband company, as bad as BT with hidden charges and connections dropping out but customer service tells you your wrong..... I'd go with now
- Location
-
- Location
- barnet
- Reviewing
- EE
- Date
- 2013-09-05
- Comments
-
This company is a joke ! I never exepierenced worst service that I got from EE. EE's customer service members are not well trained, their system loses account data it self :D(that's what I have been told), their arrangements with subcontractors is too buorocratic. I placed an order for broadband on the 9th of august. I was told that in 5 days the line should be active. 5 days later ( still did not recived rourer) I was asked to wait another 10 days. 10 days later ( new router was sent- that's what they say) I was told that someone made a mistake and the activation was made on telephone line but not broadband- have to wait another 10 days. 10 days later ( still haven't received the router) I rang the company and was told by Mark that my account was redundant so it could never be activated and have to wait another week. I coundt handle this anymore so requested to close my account. Couple hours later the manager calls me back (as I requested) to apologise cause the line was active but Mark made mistake and closed activated account. Now I would have to open new account and go through the whole process again. Lol!!!! Deicided not to. And there is me reiciving email from EE saying that I will be charged penaulty fine for breaking contractual agreement prematurly. Well done EE ! You are great!
- Location
-
- Location
- london
- Reviewing
- EE
- Date
- 2014-04-08
- Comments
-
i won't use ee broadband again. i was losing my broadband connection on a daily basis up to 3 to 5 times a day for nearly 2 months. i had to switch off the router to regain the connection every time the connection was dropped. i have called ee numerously and no one could solve the problem. some technicians said they managed to find the cause and promised that the problem was solved while others said they were unable to detect the cause of problem. some operators were impatience and were rude to me too when i spoke to them. last operator i spoke to promised me that he managed to solve the problem but the connection lost again while i was still having the conversation with him. i cancelled my contract with them on the same day as i have had enough with their service and product quality.
i also had to contact their billing department 3 times to give me back the £30 credit which was part of the promotional deal when i signed up to their service.
now i have switched to plusnet and i am happy with their service, no problem.
- Location
-
- Location
- chatham
- Reviewing
- EE
- Date
- 2018-08-05
- Comments
-
if i could give no stars i would. not fit for purpose. think dial up and then imagine something worse. terrible customer support which ive had to call at least 5 times every year. takes them an hour on the phone to sort it out and then give it a month or so and back to dial speeds again. just get a couple of bean cans and a bit of string. it'll be more reliable. anyway ive cancelled . it was quicker to just switch rather than spend another hour on the phone to their pony customer support team .and its cheaper and faster. good riddance
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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