italk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for italk.

Recent Customer Ratings for italk

  • Satisfaction
    2 stars
  • Customer Service
    2.1 stars
  • Speed
    1.8 stars
  • Reliability
    1.8 stars

Based on 100 customer ratings since 2019-07-29 (Show all time ratings)

Visit italk   Read our italk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

58 Customer Reviews over 6 pages

  • Reviewer
    Location
    Ws2
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been fobbed off without internet for 5 days for them to fix my low speed if I seen all the bad reviews on italk I would have never of gone with them.. stay well away I'm so angry as I relied on internet for work and playing films for my daughter
  • Reviewer
    Location
    London
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    They don't stick to the dates agreed and they have a very bad customer service and they always keep changing the go live date agreed and even the last go-live date which was today (it passed 5pm and it is not there yet and I'm still waiting for the broadband).
    I called today to raise a complaint and told to record it and they said I've to wait to midnight and I asked to speak to a manager and they she is busy.

    Below are the details:

    1) The package was agreed and paid for on 19 July
    2) When the package was sold it was confirmed by the italk representative on phone that the go-live date will be 03-Aug (15 calendar days after the sale date) if not earlier and that was the basis of the agreement.
    3) Following that an email was sent to say that the go live date will be 03-09 August (this was not accepted by me the customer).
    4) A week later another email was sent by italk to say that go live is now 10 August (this was not accepted by myself).
    5) I called the customer service team and after 10min discussion I asked to talk to a manager and I was advised that no managers are available. I asked to talk with the customer complaint team and the representative cut-off the call.
    6) I called again after an hour and talked with another customer representative and after an hour of discussion and him trying to chaeck and discuss the issue with his team internally, he told me that the go-live date that was sent to me is 17 Aug although the email below shows clearly that it is 03-09 August and this was not agreed at the point of sale which shows that italk is giving four go live dates 03 Aug, 03-09 Aug, 10 Aug & 17 Aug and it’s a complete mess.
    7) I also asked for a customer complaint number and he said that they don’t operate this system and cannot give me a number.
    8) The customer service advisor said that he’ll have further discussion to check why there is discrepancy and call me on the same day yesterday but this did not happen
  • Reviewer
    Location
    Scotland
    Reviewing
    italk
    Date
    Comments
    This company has been harassing me daily 3 or 4 times for the last few months, I have never used there service or even had a router I refused it when a engineer came they have taken money from my account and at the moment my apparent bill is 250 pounds I want to go to the court but they will not do it so they can make the bill higher now I'm not saying that I didn't make a mistake in the beginning but I thought I was applying for a mobile phone as soon as I realised I cancelled it but still for months every day they call I have blocked 20 phone number so now I have to change my phone number bank account and email just to avoid them I am a 22 year veteran and double amputee on disability they are driving me to suicide keep away from them
  • Reviewer
    Location
    Inverness
    Reviewing
    italk
    Date
    Comments
    Absolute joke of a company. I had a package for 24.99 a month for in,limited Internet and anytime call. Just had my first bill in for £33. Turns out mobile numbers are not included in anytime calls.had nothing but hassle from them. Started off with lies and didnt get any better. Do not go with italk.
  • Reviewer
    Location
    Glasgow
    Reviewing
    italk
    Date
    Ratings
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Would not go near them they took money out my account and again 3 days later an suspended my subscription they wanted more money and sent out a service engineer after me saying I didnt want this then sent me a bill for the engineer who was ALLEGEDLY sent out but never was they tryed this on a few occasions lying that there is an engineer out then billing you for nothing and regularly going into my account every few days taking out £20 here £40 there then a bill of over £200 I immediately cancelled my subscription I am still waiting on them giving me the money they had stole but instead they are trying to charge me £200+ to re connect when i dont want to re connect with them do your self a favour avoid at all costs the signal is rubbish keeps breaking up then they just dismiss what you are saying and continue with yes yes ok yea ok ok but ok al set you up an account to pay back the £200 you dont owe then we will start your subscription again that you dont want avoid avoid avoid !!!!!!
  • Reviewer
    Location
    Blantyre
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Appaulng company do not recommend at all they said there was a fault on line sent out an engineer which I didnt request then hit me with a large bill and suspended my service so I called them got nothing but ignorant staff so I cancelled my policy and would never go back told them I will not be paying for the engineer either as I never requested this action crap service crap product crap staff there all about money and not customer satisfaction dont go near them cheaper with plus net or talk talk or now tv etc
  • Reviewer
    Location
    Nottingham
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Omg this company are theifing pirates! Fire bun the wicked!How are these banduts still tryna take money from my account when i cancelled my services with them in march 2021.Messages ontip of messages telling me they gonna take payment from a card that was lost last year i paid my last bill over the phone.And yet they managed to store it and set up a direct debit with out my knowledge.I have called them on numerous occasions.But they still manage to robb my bank account called my bank and they saud i need to seek professional help as this is brdaking the law.If i did that i would be behind bars.But know this italk will not get away with it they made my life a misery as they kept on taking money out of my account and sometimes it was my last and my child benefit.The thifeing lying crooked bandits.Jah nah sleep!
  • Reviewer
    Location
    Runcorn
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Didn't even want to put 1 star avoid this company at all costs. My bill was paid off my card by myself (direct debit failed so got put on payment plan paid off my card each month) without any knowledge they set up another direct debit and still taking payments off me on the phone, when I realised on bank statement and called them no apology no refund just an account in credit and they still proceed to take money monthly. Cancelled direct debit with my bank and they just set up another within days I have had to cancel my card to stop them taking more payments. Definitely switching
  • Reviewer
    Location
    Wilts
    Reviewing
    italk
    Date
    Comments
    Absolute rubbish company internet never worked always had problems, and they kept taking payments off my card without permission
  • Reviewer
    Location
    Glasgow
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    My debit increased from £30 to £40 for no reason. I sent company 5 emails asking why it increased and every email was ignored. Cancelled the debit and they then added a further £10 to my bill. Still haven’t replied to me. Do yourself a favour and AVOID this company.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.