italk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for italk.

Recent Customer Ratings for italk

  • Satisfaction
    1.9 stars
  • Customer Service
    2 stars
  • Speed
    1.7 stars
  • Reliability
    1.8 stars

Based on 100 customer ratings since 2020-01-16 (Show all time ratings)

Visit italk   Read our italk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

76 Customer Reviews over 8 pages

  • Reviewer
    Location
    mitcham
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute crap. Keep noticing more money coming out from my account and when you challenge them you get a cocky person on the end of the phone telling complete lies. Avoid avoid avoid this comoany and take your business to a better supplier. Cowboy company bigtime...Watch your bank statements with these people
  • Reviewer
    Location
    South Shields
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Paid for service and speeds that I wasn't getting, I complained to customer services who didn't care, so I cancelled my policy and now they are still to this date trying to take money from my account by setting up new direct debits without permission and I have even had to cancel my card as they try take payments as a card payment.
    Reported to trading standards and the fraud team through my bank.
    Steer well clear of this awful company.
  • Reviewer
    Location
    Stoke on Trent
    Reviewing
    italk
    Date
    Comments
    The telephone sales people are con men and will say absolutely anything for you to buy their broadband… they lied to me and claimed my download speed would be compatible and even faster than Netflix. They persuade and convince - all for them to have their pockets lined with (commission) at the end of the day for selling an awful product. For someone, like myself, who has no clue about figures and numbers - they took absolute pride in blagging my head with fake figures and implying they could provide excellence and efficiency for great value. It was a rarity when I could connect to the internet and then when I was able to I was given a Privacy warning from apple about the unsecured line of internet, long story short multiple of my online account details got leaked. On top of all this, they still continue to attempt to take money out of my account near enough EVERY DAY… ranging from £29.80, £32.15, £8.11, £81.98, £64.29, £47.03 and the list continues. I refuse to give this company a single penny since they cannot keep up with their guarantee of providing me with internet - money grabbing, scummy individuals who attempt (and succeed) at pulling the wool over your eyes (especially if you’re not tech savvy). I would NOT recommend to anyone. It is not worth the cheap price as you do not even get internet guaranteed. An utter joke. I will be reporting to watchdog.
  • Reviewer
    Location
    Wales
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst company I've ever used. Kept sending e-mails asking for assistance as broadband wasn't working. NO REPLY. Absolutely no help whatsoever. Again, worst broadband provider
  • Reviewer
    Location
    Wales
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst company I've ever used. Kept sending e-mails asking for assistance as broadband wasn't working. NO REPLY. Absolutely no help whatsoever. Again, worst broadband provider
  • Reviewer
    Location
    Bessbrook
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    *Scam COMPANY***
    If I could give minus 10stars I would!!

    I cancelled my direct debit numerous of times with these absolute con artists but these complete sharks keep setting it up without my consent which I'm pretty sure is ILLEGAL! Literally Stealing money from my account. Do not sign up to this scam company worst mistake I've done was coming across these crooks!! I've also looked up reviews an looks like I'm not the only innocent person this company is Stealing from as there is so many people like myself going through the same thing with this company!! Not to mention the harassment is an absolute joke. They phone me about 5/6times a day chasing money they are NOT owed even tho they are just resetting up my direct debit an take random amounts of money out of my account without my consent anyway!! I've payed my cancellation fees an was told numerous times my details would b removed from there system an they can not take an will not take anymore money from my account, this is not the case they are absolutel Liars an they can reset up direct debit without consent an take money whenever suits them!!! Hope nobody else has to go through this as I'm tortured with these sharks Stealing from my account for months now!!
  • Reviewer
    Location
    CAMLOUGH
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    ***SCAM COMPANY***
    They do not deserve any stars. Had cancelled with them months ago and payments just kept coming out of my bank I cancelled my direct debit but they opened up another one every time I cancelled them and kept on taking payments without my authorization. The lies from customer service are just herendous ther is no help from anyone. The company are just greedy money hungry ******** who just want to line their pockets I would advise anyone to stay away from them
  • Reviewer
    Location
    Trimsaran
    Reviewing
    italk
    Date
    Comments
    Do not waste time or money with this company, complete sharks! Went for months without internet services, every time I would phone and state me and my family were without internet access they would suggest paying more money to get better services, so I did only to be no better off, but still taking money for services that they could not or would not provide. Try charging me for an engineer that did not come to my home as I set it up myself. Eventually I left and went with sky, that have been fantastic. I have had nothing but stress and constantly chasing me for money I do not owe and even to this day months later continue to attempt to take money from my bank account without my consent. Stay away from this company, unreasonable prices for services that you will not receive and illegal behaviour in charges and taking money without consent from your bank account constantly. Go with sky or anyone else do not get ripped off and left with no service, so unless you wish to waste money on nothing stay well away from this company. Sharks ripping hard working people!!!!
  • Reviewer
    Location
    Dunfermline
    Reviewing
    italk
    Date
    Comments
    Router didn't come then engineer didn't come crap
  • Reviewer
    Location
    Aldershot
    Reviewing
    italk
    Date
    Comments
    Worst bunch of crooks ever, didn't even use there services and still they steal money out of your bank they should be shut down just a load of crooks

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.