445 Customer Reviews over 12 pages
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- Location
- Lincoln
- Reviewing
- Onestream
- Date
- 2023-07-04
- Comments
-
The worst company ever. They trying ripped off all the time. They rising price without any notyfication, monthly price rised from 22£ to 47£ in just one year for 60Mb broadband. Stay away from these thieves.
- Location
-
- Location
- Lincoln UK
- Reviewing
- Onestream
- Date
- 2021-05-20
- Comments
-
Unfortunately the 66 mbps offer at point of sale was not to materialise after a month of being with one stream.
I got 10-12 mbps over the past two days.
WiFi I get up to 45 mbps DOWN (on a good day).
Wired Ethernet cable I get no higher than 45 mbps DOWN.
Customer service is nonexistent. You cannot get hold of anyone. They say three days to reply to emails as calling them is (they say) a five minute wait. It’s way longer than five minutes.
I came from Sky and it was expensive for what they gave me but it was well worth the customer service. One stream do not like customers, clearly.
The hub you get is the cheapest bit of plastic going and I would suggest getting a decent hub.
In all I’d say if it sounds too good to be true… it usually is.
- Location
-
- Location
- Lincolnshire
- Reviewing
- Onestream
- Date
- 2023-03-04
- Comments
-
Not even sure they still trade - virtually impossible to contact, ignore emails, very long waits on the phone, an "online chat" facility that's only available on a Saturday, (and then can't be found) charge when they shouldn't... the list goes on. They may be cheap, but buyer beware.
- Location
-
- Location
- Liverpool
- Reviewing
- Onestream
- Date
- 2020-01-29
- Comments
-
A 1 star rating is 1 too many!!!!
2 months of delays, broken promises and frustration was met with the answer of " would you like to cancel" WOW...so not go anywhere near this shambles of a so called company!!!!!
- Location
-
- Location
- Liverpool
- Reviewing
- Onestream
- Date
- 2019-11-18
- Comments
-
Thieves just con artist don't sign up with them they took my money and never even delivered the router , promised me my money back that was 6 months ago and still waiting .
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2023-09-13
- Comments
-
Terrible service and company.
I had a terrible broadband speed despite paying for a fast broadband.
Also the worst cancellation policy. They don’t have a simple fee to pay especially when you have special circumstances having to close your account.
I submitted a complaint but heard nothing back.
And there are no written prof of anything.
I am revolted by this service, the only thing they care about is to take my money.
Terrible
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2023-04-16
- Comments
-
Genuinely the worst internet service and line quality I have experienced in my 30 years on this planet. I was quite sure it was just a hamster on a wheel keeping the connection going. Would be better off getting two tin cans and a rope to shout down the packets of information.
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2020-03-15
- Comments
-
If I can rate lower I would. The worst home broadband I ever used. I mean last 20+yrs. In fact not sure their customer service worst then their product. Just waiting my last 2 months leight of contract to end. Nothing more to say, stay away. Anything but not this one!
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2023-08-08
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2020-10-15
- Comments
-
Avoid at all costs - the actual broadband was patchy and slow (although not unbearable).
The worst bit though was in the middle of our contract they claimed they could no longer afford the discount set out in the contract and raised the price from £13 to £25/month. Shortly after the price rise kicked in they then lowered their prices again for new customers.
Dishonest, disingenuous and just poor.
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2021-10-04
- Comments
-
At least once a month the internet disconnects for at least 48 hours, one stream claim they don't know when this will happen, but suddenly it'll stop working due to works in the area.
On the install I was told by the installer that he'd be back after he got a part, he never came back, one week after that someone else came to install the internet, but no one emailed me or rang me, I had to chase,
I was also recently without internet for a week
3 times I have spoken to customer service and 3 times I was promised my account would be credited and I would not pay the full amount, especially after I was without internet for a week, which is important when you now work remotely.
3 times now I have paid the full amount even after being reassured I wouldn't.
I don't particularly enjoy spending hours wasted on hold to an internet company, but I've probably rang to complain more in the last 3 months then I have in 3 years at my last property (was with BT). I changed because the price seemed very good, but all I can say is I guess you get what you pay for, Unreliable service and a customer service incapable of actually actioning anything.
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2022-06-14
- Comments
-
Onestream accidentally cancelled my contract and I now have to wait 2 weeks for everything to be set up again. Very convenient when you work from home. No apology,no compensation. Appalling service.
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2021-04-01
- Comments
-
Since signing up with One Stream last September 2020 I have had nothing but trouble with them taking payments from my direct debit set up with my bank my contract is for £20 99 per month for one year but I get charged £30 98 they say it’s for late payments how can that be when it’s been set up they have even asked me to make payments over the phone wish I had never gone with them bad mistake
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2020-07-16
- Comments
-
**Avoid at all costs**
I was in a difficult situation where there was a possibility I was going to have to move due to covid. I enquired about my options and the associated costs of terminating my contract early (without actually confirming the cancellation), as it transpired - I moved house and asked to have the service relocated. I contacted onestream to process the transfer and they advised that the contract had been terminated, I would have to pay a early termination (which was the balance of my contract in full) and then pay again for a new connection!!! Effectively meaning they want me to pay double for the same service. This means that they are trying to directly profit from vulnerable people caught up in convid. Disgusting behaviour. When the broadband was working, it dropped out constantly and they never offered compensation for each drop out. Do yourself a favour and select another provider at all costs!!!
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2024-03-27
- Comments
-
Terrible company, terrible customer service. OneStream confirmed they were eligible in my building prior to setting up with them. On our go-live date, our services failed so I called them. They explained that there should be an ONT box in the building (they previously confirmed this and told us we did not need an engineer) but after extensive looking, we realised there wasn't. They then told us it would be 200 pounds to send an engineer and 14 working days, even though they were the ones who confirmed we didn't need one and failed to mention the fee! When I cancelled they told me I would incur no additional charges and then a month later I was charged 35 pounds for anti-virus protection. Run, run, run!
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2021-01-13
- Comments
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AVOID - raise prices mid-contract without any notice and then charge you extortionate amounts to leave, citing some lost line in the small print of that contract they know people don’t read. Extortion and corporate greed at its finest. Not to mention constant issues with broadband cutting out and a non-existent customer service (until they want money from you!!)
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2022-12-10
- Comments
-
Honestly, the worst company (not just broadband provider) I have ever dealt with.
Sneak in addition charges a few months even when you explicitly ask not to add them.
Cheap router, slow speeds (under contracted), TERRIBLE customer support.
My calls were not answered, they quickly scrapped live chat after everyone found out how bad they were and then they send emails from do not reply addresses.
Whoever set this up is a fraud.
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2022-11-03
- Comments
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Once DD is set up, they will put on some free trials of something for the month without consent, then start charging for it straight after. They don't email the invoice so the monthly charge is doubled for months by the time you realise. Then you'd be waiting for days and hours to speak to someone who says they will get back to you or refund, but they don't. Impossible to reach out. They literally ignore your request of cancellation (I have spoken to 3 agents) and make it impossible to leave them. They keep making up email addresses for claims, where no human replys. I sent the router back - it came back as "address gone away".
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2020-09-14
- Comments
-
*WORST BROADBAND OUT THERE*
I honestly could not dislike a company more than onestream. They have the most rubbish internet out there, we've been paying £29.99 for over a year for their super fast fibre broadband and even when your 1 metre away from the router you're still on buffering for minutes on end before you see the page. They also have the worst customer service, I was basically called a liar when I had try to complain about the internet speed and I was told that the internet is working and is very fast despite not being able to use it.
DO NOT I repeat DO NOT use them for broadband. Save yourself the misery and stress, now going to virgin media for £24.99 and looking forward to it!!
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2023-01-23
- Comments
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Unscrupulous, cheats, liars. Avoid at all cost.
I joined paying £18 for first 6 months and by the end I was paying £42 a month. Extremely sly price increases (burying announced price increases in the fourth paragraph in an email). Then no emailed statements. Internet speeds were often awful - not unusual to have 2mb download speeds. Then I spotted they require the router to be returned after the contract ends - again buried in an email which could be easily overlooked, and so I dread to think what the fine would be if I didn't return it.
Not sure how they're permitted to trade and sell their products as they do.
- Location
-
- Location
- LONDON
- Reviewing
- Onestream
- Date
- 2020-03-11
- Comments
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People should just stay away from this, nothing works fine, speed not half as agreed, wifi arrived a week late, nothing went well. You won't even have a "my account" section on their website to check your account.
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2022-03-11
- Comments
-
Absolute disgrace for the last 14 months my broadband went down a few times each time he goes down for a couple of days but this time seven days and it’s still going on, never again
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2022-08-08
- Comments
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if I could give it no stars I would, THE WORST COMPANY EVER, will not help you with your issues and no matter what you say to them they don't care, avoid at all costs!!!!!
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2023-07-14
- Comments
-
Horrible customer service, lines always busy, email not being monitored and contact form you never hear a reply from
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2022-06-22
- Comments
-
Avoid at all costs! Hands down the worst ISP I've ever used. Mainly working from home, my partner and I suffered connection drop outs 1-3 times a day, every day. Onestream tried to resolve the problem by sending BT engineers out to us with an ominous message that if the fault was down to us we'd have to pay £££ for the call out.
The router they provide seems to be the source of the problem. Reading reviews of it it isn't really intended to be a wifi router. From what I can tell it was made in the 90s and costs about ten quid on eBay. It's not up to the job and its range makes it basically worthless. It also can't seem to handle more than 4 devices connected at any one time.
While TP Links solved the range issue, the dropouts were still constant. Onestream accepted no liability and wouldn't replace the router.
We've since moved and cancelled (thank god) and gone with BT. Haven't had a single drop out since.
I expect they'll be out of business soon.
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2023-02-01
- Comments
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If I could give this company a minus rating it would be in quadruple figures. The connection constantly dropped out. Signed up to pay £17.99 a month, they then charge extra for the router and add on McAfee security without your consent at another £9.99. My bill then came to over £30. None of the invoices or charges ever made sense. Was on hold for over an hour to speak to customer services. Tried cancelling as I moved and it never worked anyway, they said it would cost £180 or £60 to change the address. They then said if I take out a new contract at a higher cost they will transfer it for free. Reluctantly agreed, they gave me no cooling off period when attempting to cancel this contract. After spending in total about 8 hours on hold I finally spoke to a "Team Leader" who agreed to cancel the contract (this being after multiple calls and told something different each time I called) This was in Oct, it's now January and they are still attempting to take money from my account. First £120, then £98 now another £97. They still send me bills which again make absolutely no sense. The team leader is called Blake Rowland who told me it was cancelled. I've informed him of the multiple attempts at taking the money which he said he would sort, he obviously hasn't. AVOID this company at all costs. I have reported them to Trading standards, Ofcom and Ombudsman.
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2023-05-03
- Comments
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Can honestly say this is the worst WiFI I've ever used. It can't handle more than one person working, I drop off on calls, the lag on calls is appalling and they don't fix the issues. I've just tried to leave as I can't get it to work and they're now saying they will still make me pay for the rest of the service now even though they have provided me an awful service for nearly a year. Not good enough and avoid.
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2024-04-01
- Comments
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That provider is a scum. Slow transfer, high ping, very low level of customer service. They do anything to charge you an extra fee. Be aware and do not make mistakes as I did.
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2020-03-08
- Comments
-
Wow what a shocking sorry excuse for a company that is powered by Vodafone I am nearly at the end of my contract and am truly thankful that I don't have to deal with a crap service crap connection speeds and the fact that customer service is pretty non existant. Every time I call to complain they always say that there is nothing wrong there end. When I log into the router it states that "there is a problem between the router and the isp".
So clearly the router is smarter than the operators. Never had any compensation. The data on my phone is poor reception is more reliable and the customer service is useful as a. Chocolate teapot. All they years I have swapped may providers and never left a review but this time I feel fleeced out of my money. Currently sitting without Internet and was supposed to be rectified in 48 hours. We are at 48 hours and of course the office is closed conveniently. In sure tomorrow I will call speak to a monkey operating a pho e only to find out that my service is not work g which I could have told them.
OK rant over in short STAY FAR AWAY FROM THIS COMPANY.
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2022-09-30
- Comments
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Terrible experience. They managed to cut my neighbours line instead of mine. Neither my neighbour nor I had internet for 3 weeks. I called so many times and it was so very confusing. I changed three times broadband suppliers in the same property and never had such a stressful experience. As a result, I have cancelled my service with them. I called multiple times (30 min wait each time), emailed them twice and I am still getting emails and texts asking me to pay for a service that they never delivered. Avoid at all cost
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2022-09-15
- Comments
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I've just spent 18 minutes waiting for someone to answer the phone. If this is how you treat new customers forget it. Cheaper doesn't necessary mean a better service. Stay away from this company
- Location
-
- Location
- LONDON
- Reviewing
- Onestream
- Date
- 2023-10-04
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2020-10-14
- Comments
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I actively avoid confrontation, and yet I'm utterly exhausted from dealing with this company and trying to rectify their mistakes. Never have I seen such incompetence: within just six months of my time with them, they managed to overcharge me, change the guaranteed speed *AFTER* I'd signed up (then fail to reach even the new minimum speed), dodge my emails, incorrectly charge me engineer fees twice only to later rescind them, and finally wrongfully chased me for money after I'd cancelled.
Terrible customer service, all the staff I spoke to were young casuals who I had to pity: they'd been given no training or resources to actually help, instead they awkwardly sympathise with your complaints without actually providing a solution. Reeks of ownership and management that is incompetent at best, but probably deliberately deceitful.
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2020-01-06
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2022-12-30
- Comments
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Worst, WORST!!!! 5 months contract I’ve ever had with any company! The agreements was £19.99 a month & yet every month I was charged over £30. Last bill was even £55. Missed a payment to make sure my bill was £19.99 and now I owe them £151!!!! STAY CLEAR!!!! Seems like around Xmas times, they’ll looking for money
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2022-12-31
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2020-02-24
- Comments
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Two months of intermittent service followed by twelve days with no internet connection at all. After several unanswered emails and numerous calls (each of them spending long time on hold before I could talk to anyone), they have been giving different reasons for the slowness/lack of connection - but never got to the bottom of it.
A BT engineer finally came to fix the line 10 days after reporting the fault, but he happened to be ill-tempered and verbally abused the caretaker in the building where I live, so he was not allowed in the premises.
All Onestream decided to do, rather than defending my interests (at the end of the day I am their customer and I am not getting the service I am paying for), was to say that I have to pay a £120 fee for a "missed appointment", when the engineer did not even ring my bell!!!
I think that Openreach may be responsible for the root of most of my issues, but Onestream have never offered the minimum acceptable level of support, despite I have done my best to be understanding and reasonable as a customer.
Conclusion: my honest advice is to avoid at all costs, unless you are after no weekend or evening support, endless response times and general carelessness about their customer's interests.
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2023-01-17
- Comments
-
The worst broadband service ever I deal with.After 18months contract decided to switch with other provider.My agreement with Onestream finishing on 29.01.23 from 5th Jan try to call them and give them a notice I'm leaving, finally on 16th after not very nice conversation with rude customer service staff I was able to stop my service will onestream I ve been told that my account and broadband service will be closed on 16thFeb - what they did they cut me off the same day,no broadband,no service - they didn't even bother to wait until other provider will overtake me.WTF I rang them next day to check why I was disconnected the same day I told them I'm leaving -what I heard was ,yes your account was closed immediately so we cut you off ? Why immediately?If you want to be switched back you need to pay early cancellations fee? Its nonsense.D Don't recommended Onestream to anyone.
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2019-12-17
- Comments
-
The WORST internet provider ever !!
Their internet is absolutely TRASH, Customer Service TRASH, STAY WELL AWAY.
I've called and emailed numerous times as the internet is so bad you can only use one device- as in phone/ tv/ laptop at a time- and its ALWAYS buffering.
I've called numerous times, been on hold for over an hour many times, been promised call backs, wifi extenders to be provided and claimed to be posted out, internet speeds to be tested with investigations on how to improve the service- absolutely NO response or results that result in better internet or customer service.
I've spoken to Dan Kelly, Darren, Abi, Connor, Darren, Blake after waiting on hold for hours combined with no response to phone calls or emails.
I have sky and I can't even use all the services as the internet is so weak it won't even recognise it on the box.
I am at my wits end with them
I'm stuck in contract I want out it at this point as the service and customer service is abysmal.
Save yourself the headache, the blood pressure and run when you see them. RUN AWAY FROM THE DEVIL HIMSELF.
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2021-03-02
- Comments
-
Their website mentions no in-contract price hikes and it is a complete lie. We were on a £17.99 12 months contract and it went up to £30.98 within months. They are thieves...
I couldn't even believe they get away with stuff like that
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Onestream are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Onestream.