445 Customer Reviews over 12 pages
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- Location
- NORTH YORKS
- Reviewing
- Onestream
- Date
- 2024-03-28
- Location
-
- Location
- North Yorkshire
- Reviewing
- Onestream
- Date
- 2023-04-28
- Comments
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2 years of poor, slow connection. Poor customer service, lack of interest in resolving slow connection. Now when trying to end the contract 2 months in still no resolution and the cost has doubled since the start. I would never be able to recommend this company. Worst provider of internet services I’ve ever used!
- Location
-
- Location
- North Yorkshire
- Reviewing
- Onestream
- Date
- 2021-08-18
- Comments
-
AVOID AT ALL COST. Completely useless company they took weeks to get my broadband up and running and promised at least 55mb download speeds at best we got 10 now 4 months after leaving them I've just discovered that they have still been trying to change me even though I cancelled within the 30days of signing up. And because they can't take the money from my account they're just adding it to the bill
- Location
-
- Location
- Northants
- Reviewing
- Onestream
- Date
- 2020-08-14
- Comments
-
Avoid. No interest in customer support, and if you escalate anything to the "Executive" team, they will flat-out argue with you and be rude. I am having to take legal action against them. Read the reviews - simply the worst.
- Location
-
- Location
- Northumberland
- Reviewing
- Onestream
- Date
- 2023-09-21
- Comments
-
Rubbish, in every single department. so much so I am about to pay to have a separate provider as I can't be a.sed anymore
- Location
-
- Location
- Northumberland
- Reviewing
- Onestream
- Date
- 2024-03-28
- Comments
-
Do not use this atrocious company. hey make it impossible to cancel the service. They're number cuts off after 15 minutes. They sales men lie on the phone to you. They're live chat cuts off after asking you questions that don't make sense. They essentially hold you hostage within your contract as you can never speak to them to cancel.
- Location
-
- Location
- Norwich
- Reviewing
- Onestream
- Date
- 2024-04-10
- Comments
-
Had really good service from sign-up to speeds and customer service.
Would highly recommend!
- Location
-
- Location
- Norwich
- Reviewing
- Onestream
- Date
- 2022-03-12
- Comments
-
Administratively a joke as a company. They ignore complaints. Their internet service is unreliable. They fail to provide the service paid for. They lie and fail to meet their empty promises. A disgrace of a company. One of the biggest mistakes I've made going with them - negatively impacting my credit rating, failing to provide internet, and driving me stir crazy with abysmal service.
- Location
-
- Location
- Norwich
- Reviewing
- Onestream
- Date
- 2022-11-08
- Comments
-
Definitely NOT recommended. Signed up to an 18 month contract for 22.50 per month and ended up paying nearly £30 per month by end of it. Extras added on that I had not requested - apparently an email was sent advising of charges and right to cancel, I have no record of any email. Admittedly I didn't always notice the amount being taken from my account but if you're signed up for a set amount each month you shouldn't need to. Decided just to change provider when contract ended only to receive an email telling me I'll be subject to early termination charges. As a result I phone them and just get the hard sell trying to convince me to stay with them. The broadband service received during the contract was not reliable, we frequently had to restart the router and devices to get connection. They need to improve the service on offer and be more transparent about charges.
- Location
-
- Location
- Norwich
- Reviewing
- Onestream
- Date
- 2023-08-03
- Comments
-
Speed on the line was not great- certainly not the levels they ‘guarantee’. They have some questionable business practices (hard to cancel free extras, unclear exit fees, no email or text based communciation)
The hub I was sent didn’t transmit Wi-Fi around a 1 bed flat and if I wanted to pay another £4 a month they would give me a better hub.
- Location
-
- Location
- Nottingham
- Reviewing
- Onestream
- Date
- 2021-06-21
- Location
-
- Location
- Nottingham
- Reviewing
- Onestream
- Date
- 2022-12-02
- Comments
-
Very bad practices preventing people easily ending contracts. Still not able to confirm my cancellation and reluctant to send any written confirmation of this.
When offered an 18 month contract one presumes it's for no more than this period but that's definitely not the case with Onestream!
- Location
-
- Location
- nottingham
- Reviewing
- Onestream
- Date
- 2019-10-18
- Comments
-
I joined after being with Sky on 15.10.19. The broadband speed is horrendous and if you cancel within the 14 day cooling off period, you have to pay out of your own pocket to return the router that i paid £10 for. DO NOT use this provider, strike a deal with your current provider rather than jump ship for what seems like a good deal. it is CRAP.
- Location
-
- Location
- Nottingham
- Reviewing
- Onestream
- Date
- 2020-11-21
- Comments
-
I paid the £50 deposit then they mailed me to say that if I wanted the speed that I'd asked for I would have to pay another fee to BT Connect for ADSL between (£70 - £190). I immediately cancelled but now they wont return my deposit so I'm taking them to Small Claims Court very soon.
- Location
-
- Location
- Nottingham
- Reviewing
- Onestream
- Date
- 2022-10-27
- Comments
-
Absolutely hopeless.
They take extra money from your account without telling you.
They increase your monthly fee without telling you.
Contacted customer service. No reply.
Contacted one of their directors (Andy Powell). No reply.
Constant buffering when trying to watch streams.
Avoid like the plague!
- Location
-
- Location
- Oakdale
- Reviewing
- Onestream
- Date
- 2022-12-26
- Comments
-
Awful company with terrible customer service, addons that are hard to remove and a service that is hit or miss.
They are cheap for a reason, that reason being they are shockingly bad. I had to fight for months to get money back from a service I had cancelled.
Please do not use this company if you're trying to save money. Read the reviews, most are bad because it's true. Pay that little extra and get a better service.
- Location
-
- Location
- Oswaldtwistle
- Reviewing
- Onestream
- Date
- 2022-09-30
- Comments
-
Cancelled installation but still taken £31.18p and then a month later another £18.95 ( the amount I was to pay if I had gone ahead).
Unable to get a reply from them
- Location
-
- Location
- Oxford
- Reviewing
- Onestream
- Date
- 2022-12-20
- Comments
-
As others have said This organisation is at the bottom of a pile and not of Broadband providers. Had I known their affiliation with Vodafone(y) I would not have bothered. Clearly failure in the UK is the only notice they will understand. Don't wait pull the plug as soon as you can.
- Location
-
- Location
- oxford
- Reviewing
- Onestream
- Date
- 2024-03-28
- Comments
-
They will help themselves to money in your account for no reason they have done that to me in the past, they never deliver on the speed they promise, they will for a short period then it will drop off not even hitting the minimum contract speed, (which you need to get them to write into the contract because again they will try not to do it.) I've got their 550-speed package available at 230 MB speed 10mb below the contract 240 minimum. customer service your be waiting 20 to 30 minutes. they're very deceptive like offering you a discounted rate but when it comes to the April increase that can bill 12.57% of the original discount. Be careful, its not the fact it few quid but that adds up and if all suppliers are at it, if you are happy with them helping themselves, and they will it seems like a no brainer but it will hit a nerve when you catch them in your cookie jar, also they will not inform me of any price increase so this April its officially 8.8 % all the whole rate not the discounted rate which I got out the agent, , works it extra £5 pm for me
- Location
-
- Location
- Penrith
- Reviewing
- Onestream
- Date
- 2021-04-07
- Comments
-
Like the chap below, I just want to thank everyone who has taken the time to give a detailed insight into how atrocious this company really is. I was seriously considering changing to them. Think I'll now put up with EE for another 18 months. Thanks all!
- Location
-
- Location
- Perryman
- Reviewing
- Onestream
- Date
- 2023-08-01
- Comments
-
Started out June last year at £22.75 /month for just broadband, now we are being charge £47.93 /month for just broadband. Contract stated there may be "slight" price increases over the contract, never said 110% price increase !! Also, when the price began to sharply increase, we stopped getting email invoices, Roll on December to get rid of these con artists.
Thinking of joining them??? DONT !!!!!
- Location
-
- Location
- Peterborough PE1
- Reviewing
- Onestream
- Date
- 2021-05-11
- Comments
-
Worst experience ever!
For starters, never even got connected to this so called "Broadband". Never received their broadband package with modem etc. , They booked engineer to visit my property to install their services, he didn't showed up. When i tried to cancel my order, they put me on 72hours waiting list, 7 days passed, still no news about getting my money back. Online Chat operators are useless AF. They are cheap for a reason. Don't go near them.
- Location
-
- Location
- Poole
- Reviewing
- Onestream
- Date
- 2024-04-08
- Comments
-
Oh dear, I wish I had read these reviews before signing up to a contract with OneStream!
With buyer's remorse, I now realise I was taken in by a competitive headline price, and I'm paying over the odds for a bunch of extras that usually come as standard.
On top of that they offered a free 1 month trial of McAfee, that I didn't activate as I didn't want it. The next thing I knew, I was charged £34.95 for it. No mention of it under my account billing details.
I contacted customer support. They said that it was clearly part of my contract and that I needed to cancel the free trial at the end of the month—even though I had never accepted or activated it.
The customer support agent sent a link to my account from which I was contacting them and abruptly ended the conversation!
However, they did follow up with an email saying they would refund the amount.
Anyway from that experience and reading the reviews I wouldn't recommend them. The broadband speeds are well off their advertised minimums and I'm reluctant to start fighting that battle although I'm sure I'll have to. Reliability has been OK to date.
My recommendation is to stick with a more reputable supplier unless Onestream seriously changes its ways!
- Location
-
- Location
- Portsmouth
- Reviewing
- Onestream
- Date
- 2021-09-01
- Comments
-
I am a Onestream Customer by my experience with them i would advise anyone who is thinking of joining them think again as i have been treated unfairly even though they know i have Mental Health when i first joined they sent me a router with the wrong password card since day 1 my signals have been rubbish and no engineer has come out to my address to fix any problems, also when i reported no internet for a whole week i never recieved any compensation which i always paid my bills until last month as i dont think its fair paying for something i wasnt recieving properly and they clearly didnt give a fk only wanted money out of me, I have had nuisance phone calls from people threatening to kill me and my family so i reported that to Onestream and was told if i want my home number changed i would have to pay £25 which is a rip off my number was exdirectory so how did people get hold off my number i found out they sold not just my number but a bulk of other numbers to random companies. I will be speaking to my local newspapers hopefully tomorrow as Onestream is a Disgrace of a company and should be investigated for breach of contract as i promised to pay on the 9th and 2 weeks after but they thought they could take money out of my bank yesterday morning which put me in the red with my bank and i will get an overdraft charge from my bank as i havent got one. So please take my advice Stay Away from Onestream they promise you great speeds when in fact they aint any good they dont care about there Customers at all.
- Location
-
- Location
- portsmouth
- Reviewing
- Onestream
- Date
- 2023-02-01
- Comments
-
Horrible experience! Stay away from this company. It took more than one month to fix the internet problem with. Then, they do everything to not let me to cancel my contract. Today, I had my 5th call with them since 23rd December 2022, they don't cancel the contract but continue to billing. I say I want to cancel my contract, they say : let's check your internet speed... Let's give you another router... etc.. etc...
I will probably end up at court with them.
- Location
-
- Location
- Prestatyn
- Reviewing
- Onestream
- Date
- 2022-07-28
- Comments
-
EVERY single ONE star review is spot on!!!!
Singularly the WORST ISP on the marketplace. How these cowboys are still in business is an absolute mystery.
Been without internet now for nearly 3 weeks. BT Openreach engineer said that it is the router at fault. Onestream say they found a fault on the line. nobody can agree!!!! opening hours for talking or live chatting are normal opening hours so therefore rendering that part of the service just as ineffectual as the rubbish speeds and constant dropouts we were getting. we are getting approx. 20 dropouts per day and getting around 32mb per second on their 80 mb plan. as soon as I ring their number to talk to anybody at around 5.15pm, they keep you hanging on until 5.30 (their hometime) and the line goes dead. You ring back and they say "our offices are closed" USELESS, USELESS USELESS. Will be stopping my direct debit as soon as the contract is due to end.....I BET a TENNER they'll be on the phone to ME at ALL HOURS OF THE DAY AND NIGHT to get me to start paying again!!!! I am FURIOUS with their intransigence and could't give a damn attitude. DO NOT USE THIS COMPANY ladies and gents.....You have been warned.
- Location
-
- Location
- Prestonfield
- Reviewing
- Onestream
- Date
- 2020-07-14
- Comments
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Log a complaint quite few times, yet no action taken. Infact they promised to take action in three days. Now, its has been more than 2 months. Always internet interruption. My advise to others, leave them, don't even come close. Look for other reliable provider.
- Location
-
- Location
- Prestonpans
- Reviewing
- Onestream
- Date
- 2023-05-11
- Comments
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I am incredibly disappointed with the services provided by OneStream. Throughout the duration of the contract, they drastically increased the prices of their service without any valid explanation or justification. This kind of behavior is highly unacceptable.
One of the biggest issues I encountered was the near impossibility of reaching their customer service department. Attempting to contact them is an exercise in frustration - the hours spent waiting on hold often end with disconnections. This lack of accessibility makes it incredibly challenging to address any concerns or resolve issues.
When I finally decided to terminate my services, I did so during an online chat conversation with one of their consultants. I received confirmation that the service would be disconnected on a specific date. However, to my surprise, the company continued to charge me for services rendered even after the agreed-upon disconnection date. This is a clear display of their dishonesty and a complete disregard for their customers.
Overall, I would not recommend OneStream to anyone. Their terrible customer service and unethical practices make it very difficult to use their services. There are many other internet service providers out there that are more reliable and professional.
- Location
-
- Location
- RAMSEY
- Reviewing
- Onestream
- Date
- 2022-07-30
- Comments
-
Up graded to better router to run portal cost extra £40 still not run portal properly its slow goes off watching nexflix cannot get on the onstream web site you camn view your bill thats it very frustrating worst one ever been with
- Location
-
- Location
- Rawlinson
- Reviewing
- Onestream
- Date
- 2023-03-28
- Comments
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After 3 months the broadband speed dropped and so as I have an older laptop I struggle picking up the WiFi. As on more than one occasion for the refund for a antivirus that I do not need, 6 months on still waiting. I would not recommend Onestream.
- Location
-
- Location
- Rawlinson
- Reviewing
- Onestream
- Date
- 2023-03-02
- Comments
-
Good broadband service. However when it comes to getting a refund for an antivirus that I do not require getting back the money taken from my account seems impossible. Once my contract is finished I will not be renewing my contact with Onestream.
- Location
-
- Location
- Redditch
- Reviewing
- Onestream
- Date
- 2022-09-28
- Comments
-
Customer service is definitely the worse I've encountered. They try and change what you agreed at the end asking you to agree. Very crafty!! If you catch them out, they don't want your custom and say that their credit check system is down and will call you back, but never do. When you ring them back, they have no details., I even got a reference and name from the original customer services operator (I had to ask for it!!) AVOID, THEY'RE ALMOST LIKE SCAMMERS!!
- Location
-
- Location
- Redditch
- Reviewing
- Onestream
- Date
- 2024-04-02
- Comments
-
Two months in, I had one technical issue which got resolved quickly and efficiently by the customer service team and aside from that, my connection hasn't missed a heartbeat. Plus, it's more often than not running quicker than advertised. The broadband is provided by Vodafone via the Openreach network so really no reason to expect reliability issues as others seem to have.
- Location
-
- Location
- Rochdale
- Reviewing
- Onestream
- Date
- 2023-05-24
- Comments
-
IT'S NOT WORTH IT
Ok so firstly if you have really bad luck and sign up with this company make sure you ring up IMMEDIATELY and cancel all the additional costs they add on in the print. I did this and still ended up paying more a a month after a 'free trial' for something ended which i definitely cancelled way ahead of time.
The people on the phone are really lovely and they help out quickly but the wifi is absolutely horrendous.
It drops out every 5 minutes I'm not even joking, I can't do zoom calls for work in the next room to the router. When I asked about it they literally said
"We can't guarantee connection"
So basically, they can provide you with the worst wifi ever, charge you for it and get away with not fulfilling your contract.
Can't wait to finish with this company
- Location
-
- Location
- rochester
- Reviewing
- Onestream
- Date
- 2021-12-07
- Comments
-
they just suspended my account for 24hrs over counselling my direct debit, and bill paid up. just j0ke with simps running it.
- Location
-
- Location
- Rochester, Hoo
- Reviewing
- Onestream
- Date
- 2020-12-11
- Comments
-
Please people do not sign up with these pirates service is useless customer service is useless they refuse to resolve issues but are happy to continue to taake money from you. I am in the process of getting rid of these mugs and jump to another provider, If you sign with these you will wish you had not. They totally refuse to accept faults
- Location
-
- Location
- ROMFORD
- Reviewing
- Onestream
- Date
- 2022-06-08
- Comments
-
Just like everyone else really. A truly awful company. The broadband itself is poor.
They added some insurance nonsense at £4 per month without consultation and the web portal doesn't allow the customer to cancel it on there. Phoning the customer service would be quicker via Ouija board, and then you talk to rude and patronising a**holes.
During a single year with this shambles, the price has rising by an astonishing 30%.
Save yourself ££££ by keeping well away.
- Location
-
- Location
- Rugeley
- Reviewing
- Onestream
- Date
- 2023-08-21
- Comments
-
If you are thinking of going with Onestream, because the price on the comparison sites look good DON'T, it will cost you more in the end, before the end of my mom's contract, they started putting the price up, and now it's double what it was, and they charge you nearly £5 a month for Router rental, which i have never heard of before, you have been warned STAY AWAY!!!
- Location
-
- Location
- Sandbach
- Reviewing
- Onestream
- Date
- 2021-04-16
- Comments
-
Returned to Onestream after being with the Post Office on a wet piece of string. Onestream service is superb.
Spoke to Matthew who dealt with my requirement to return to Onestream Fibre. Very professional and helpful. Highly recommended.
- Location
-
- Location
- SCARBOROUGH
- Reviewing
- Onestream
- Date
- 2023-06-01
- Comments
-
careful, very careful, no good service. account and everything is not a straight forward. everything wrong
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Onestream are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Onestream.