3,590 Customer Reviews over 90 pages
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- Location
- Tendring Peninsular
- Reviewing
- BT
- Date
- 2017-12-08
- Comments
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Premium charges for unsatisfactory 'services..
- Location
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- Location
- TETBURY
- Reviewing
- BT
- Date
- 2019-11-25
- Comments
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over last 8 weeks BT Download rate has been well below the 52 Mb/s guaranteed value.
getting BT to address the issue (Indian call centre!!!) is frustrating.
- Location
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- Location
- tewkesbury
- Reviewing
- BT
- Date
- 2016-02-29
- Comments
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got connected on 17th of feb then disconnected on 18th with no reason what so ever now been told phone line is redundant never had problem with any other provider used them all.... was ment to have a phone call by one of complaint reps never received the call today 29th feb missed doctors appointment due to bt worst company ever spent over 200-250 minutes on the phone to them since the 18th feb
- Location
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- Location
- tewkesbury
- Reviewing
- BT
- Date
- 2016-02-29
- Comments
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got connected on 17th of feb then disconnected on 18th with no reason what so ever now been told phone line is redundant never had problem with any other provider used them all.... was ment to have a phone call by one of complaint reps never received the call today 29th feb missed doctors appointment due to bt worst company ever spent over 200-250 minutes on the phone to them since the 18th feb
- Location
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- Location
- Thatcham Berkshire
- Reviewing
- BT
- Date
- 2016-10-06
- Comments
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Isn't it about time that the poor service from BT was brought mote out into the open? I have had no BT sport for five weeks now. I raised the fault three times after waiting on the line for hours only for the fault to be closed without it being resolved. Finally after shouting down the phone to a woman in England she arranged for an engineer to call today. Guess what - no show! Rang BT YET AGAIN and he said he was on his way. Never arrived. Any other company would have gone bust by now. Can't cancel without paying a ridiculous termination fee. Absolutely disgusted.
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- Location
- The worst BT broadband company in the UK
- Reviewing
- BT
- Date
- 2022-01-24
- Comments
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The worst BT broadband company in the UK
I have tried to be a good customer for BT Boadband for over 15 years although I have always had problems with internet speed especially with WiFi, I was stupid to stay with them for a long time. If I call and ask for help, many of them hang up without explanation. I advise everyone better to choose someone else but no BT broadband.
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- Location
- The worst BT broadband company in the UK
- Reviewing
- BT
- Date
- 2022-01-24
- Comments
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The worst BT broadband company in the UK
I have tried to be a good customer for BT Boadband for over 15 years although I have always had problems with internet speed especially with WiFi, I was stupid to stay with them for a long time. If I call and ask for help, many of them hang up without explanation. I advise everyone better to choose someone else but no BT broadband.
Really bad company Internet is very slow, If I could rate it O I would.
Talk complete rubbish, tell you everything you want to hear and deliver nothing, Don't waist your time to customer service,
- Location
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- Location
- Thetford
- Reviewing
- BT
- Date
- 2021-06-01
- Comments
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Poor never use them I been with them for yrs and went too fiber 2yrs ago since then been hell service dropping at least 15times a day wrong engineers sent asked for reduction in Bill cos of poor service no I was paying £49 per month so switching too Vodafone guess what they called and offered too match there price my answer was get lost I asked ages ago for reduction because Ur bad service rather give my money too someone else by the way £22pm on Vodafone with calls might get same problems but at least I am not paying over the top prices please please stay away from BT
- Location
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- Location
- Thetford
- Reviewing
- BT
- Date
- 2020-03-14
- Comments
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If I could rate 0 stars I would.
This is the first time I've EVER wrote a review about internet providers..
BT is horrible from the service itself, to the support "they offer."
*AT LEAST* twice a night, my router will turn off/disconnect broadband randomly during movies, games, etc.
There are no reports of outage or weather problems. Just an awesome added benefit you purchase along with your package.
Aside from when the actual service deciding to work on it's own will, you will not get what you pay for. Speeds are fairly reduced from the actual amount (and package you believed to have had) to pay.
To sum up this review, save your time. Save your money. Save your countless frustrations. Find a different more reliable service before you're stuck like me!
- Location
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- Location
- Thetfordnorfolk
- Reviewing
- BT
- Date
- 2022-02-02
- Comments
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Dreadful, at last my 24 months is up. Dreadful wireless, promised speeds of 49-53, barely hitting 29. Bt wanting to dig up my path. No fault there sir, rubbish rubbish rubbish. Constantly having to reboot as speeds at 7mbps. Avoid at all costs. Youll start off good, within a month they willhave restrictions in place
- Location
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- Location
- Thornton cleveleys
- Reviewing
- BT
- Date
- 2017-03-22
- Comments
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PLEASE DONT Ever use bt or move to bt their fiber broadband is the worst ever broadband I had in my life speed is awful and it doesn't connect called customer support they sent me an engineer charged me £250 problem is still the same use any providers but not BT Thanks
- Location
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- Location
- Thornton-clevelys
- Reviewing
- BT
- Date
- 2018-07-25
- Comments
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Pay nearly a hundred pound a month for this and can’t even play one console game without disconnecting, rediculous and we even have been sent multiple routers.
- Location
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- Location
- Thorpe Hesley
- Reviewing
- BT
- Date
- 2016-12-28
- Comments
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I regrete the day when i join Bt
- Location
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- Location
- Thundersley
- Reviewing
- BT
- Date
- 2018-06-02
- Comments
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Just learnt have been out of contract for 2 years and paying the standard fees and at not time being notifired of comming out of contract
Complained and got a standard letter telling me the terms and conditions of the contract only
Tried to negotiate a new package and the difference was £5.00 reduction from my original cost of the broadband and I had to keep my old hub which is 5 years old
Caller seemed to think the cost compared with Plusnet was down to spead so if you have to wait a couple of seconds more for a £12 saving thats no problem plus some benifits including a price freeze over the term of the contract
Surly if you are in contract thats the price you pay over the term of the contract obviously not as I was advised it can be put up with out warning
Been with BT 35 years no point in being loyal
- Location
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- Location
- Thurso
- Reviewing
- BT
- Date
- 2016-05-28
- Comments
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BT is terrible. Their customer service is appalling and none of them know what they really talking about. So far I have spoken to bt pretty much every day for the past two weeks and been given 4-5 different excuses as to why my account isn't active. The latest one was because they have cancelled my order due to difficulties???? I am still waiting for a callback from them from a week ago from their complaints department... surprise surprise. Absolutely shocking company! How they have business I don't know???
- Location
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- Location
- Thurso
- Reviewing
- BT
- Date
- 2016-03-03
- Comments
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Amongst others in our estate we are 200 yds from superfast broadband, yet cannot access it, and our own BT 'speed' averages 1/8 of what is promised and 1/3 of other providers. Service here is only marked a '2' as people on the phone are polite, but they reside in another country, have no accountability and basically the whole set up is a disgrace, as well as a joke given that our town is advertised as a shining exemplar. The truth is the service is highly patchy and I obviously reside in barren ground, so much so that my BT download was so slow last week that I had to get someone to physically post me a file on a disc. Welcome to the 21st century!!
- Location
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- Location
- Tipton
- Reviewing
- BT
- Date
- 2022-10-16
- Comments
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DONT use thriving conning bt I have had no internet it keeps cutting out and how many things have I got on WiFi 2 it has just made me ill what do BT say internet is fine yet I have company saying internet is useless BT don't care they are benheaf contempt were is there morals
- Location
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- Location
- Tipton
- Reviewing
- BT
- Date
- 2018-05-02
- Comments
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Bt told me and sent me my speed would be no less than 42 mb download speed its only 13.4 whats going on phone customer service said you are on wireless my wife is the same she is on cable he is having a joke. BT sort it or i am off.
- Location
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- Location
- Tipton
- Reviewing
- BT
- Date
- 2018-05-01
- Comments
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Always turning off and is never up to the normal speed
- Location
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- Location
- Tipton, West Midlands, England
- Reviewing
- BT
- Date
- 2022-01-30
- Comments
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Customer service vice doesn't listen better off talking to my dog
- Location
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- Location
- Titchfield
- Reviewing
- BT
- Date
- 2017-06-22
- Comments
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I pay an increased price for fibre which I don't actually receive as I'm too far from the exchange. I'm still supposed to receive 10-12mb but actually get closer to 6mb on a good day. I paid for an engineer to move my master socket only for the speed to lower further. When contacting BT they inform me that any engineer visit is likely to charge me the call out fee again. Customer service is unbearably tedious and repetitive, to the point where I can no longer be bothered phoning. I've bought my own 3rd party router which has helped with reliability.
- Location
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- Location
- Tiverton
- Reviewing
- BT
- Date
- 2017-04-13
- Location
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- Location
- Tiverton
- Reviewing
- BT
- Date
- 2024-01-29
- Comments
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Simply appalling. We were persuaded by a BT rep to leave our last provider and switch to a complete BT package of Broadband Halo and BT mobile.
The worst decision I have ever made.
Our Internet has been off for 3 weeks now with no indication as to when it will be repaired. There seems to be no communication between BT and Open Reach despite being part if the same company. Their complaints department NEVER returns your calls and the irony if it all is we are on their top package for customer service. Becausecwe are a Halo customer we have no landline as it is broadband based and BT mobile is very poor reception from the house. A nightmare from beginning to end and the moment we are reconnected we will leave BT and EE and never ever return.
- Location
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- Location
- TN31
- Reviewing
- BT
- Date
- 2016-07-24
- Comments
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Broadband Provider Pah!
Totally unreliable Broadband Provision.
- Location
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- Location
- Tonbridge
- Reviewing
- BT
- Date
- 2016-10-19
- Comments
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Poor service and bad customer service. The customer service people are so rude and watch out for the cessation charge they hit you with for leaving.
- Location
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- Location
- Tonbridge
- Reviewing
- BT
- Date
- 2016-02-08
- Comments
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I've got to say the BT broadband/TV itself is really fast and reliable ever since it was connected. I'm using it for web surfing, cable TV and streaming. Down side is that their phone and online chat service is a mess. Overall 4 star I think it's fair.
- Location
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- Location
- tonyoandy
- Reviewing
- BT
- Date
- 2016-03-08
- Location
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- Location
- Tonyrefail
- Reviewing
- BT
- Date
- 2009-07-29
- Comments
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Speed at best under 4mbps as opposed to the contract of 8mbps. Intermittant performance and various drop outs o occaisions.System needs to be greatly improved before I sign up again.
- Location
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- Location
- Tooting, London
- Reviewing
- BT
- Date
- 2017-03-12
- Comments
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Rude, terrible customer service. I took contact of phone line and Internet back in April 2016 and today I call them that i am moving house and my contract is expiring on 11th April so I don't want to renew another 12 months contract and when I move to new house I will decide at that time about the service provider. They told me that I need to pay £31.00 to shut down the broadband, at the time of contract nothing was mention to me that there will be £31.00 charge at the end of contract to shut down the contact. They told me that it is in the terms and conditions, they should tell every customer that this is the charge you need to pay at the end of contract. I will never ever use BT services in future and will not recommend to any family and friends.
- Location
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- Location
- Torquay
- Reviewing
- BT
- Date
- 2021-02-02
- Comments
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I've been a BT customer since I moved from Sky 8 years ago. Moved the service to the new house 2.5 years ago with some problems with the new set up. Since then I have 74mb up and 18 ddown 24 hurs a day EVERY day. I am now moving to the FTTP 300 mb option and have had the xternal work done (cable from the cabinet 30 yards away) and I'm now waiting for the internal connection, delayed due to the epidemic. I have always found the broadband rock steady and at the speed advertised. I do not use the BT router/wireless hardware as it is far too restricting in how you can set it up (30 years in the IT) industry. No company is perfect but I am a happy bunny with them and would not change suppliers.
- Location
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- Location
- Torquay
- Reviewing
- BT
- Date
- 2022-02-09
- Comments
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Total crap . Terrible customer service.
Despite the adverts saying that you get the same service in all rooms or you get 100 pounds refund.....you don't!
I live in a 3 bedroom house. 2 rooms you get almost no reception.
Also it drops out daily. And although b.t. say they will send someone around ...noone turns up and I took a day off work to wait in for nothing. Crap company.. crap service .crap product.
- Location
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- Location
- Torquay
- Reviewing
- BT
- Date
- 2018-08-24
- Comments
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Very disappointed. Worked well for 9 months then problem after problem and poor customer service. Helpful and polite people but sent around the houses. Ie told what I wanted to hear. We think problem is router. One will be with you in 48hrs. Someone then tells me order was cancelled. Another tells me it was never ordered. No Wi-fi for weeks. A member of staff hung up on me on live chat. No I want rude. Told today problem was with my devices ie suggesting I ring 6 manufacturers and complain to them.
- Location
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- Location
- Torquay
- Reviewing
- BT
- Date
- 2018-10-21
- Comments
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My family has been paying £50 for fibre for the last 6 months. We are getting 50% packet loss and our speed is less than standard broadband. In a futile attempt to ask them to fix it, we had them cut us off on the phone twice and haven’t tried to contact us since. I sent them an email 3 weeks ago with no reply.
- Location
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- Location
- TOTNES
- Reviewing
- BT
- Date
- 2021-11-22
- Comments
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Bt are awful - terrible communication. I wanted to leave then offered another contract low price with nothing said about being charged over £200. Honestly avoid use another
- Location
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- Location
- Tower Hamlets
- Reviewing
- BT
- Date
- 2017-03-16
- Location
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- Location
- Troon
- Reviewing
- BT
- Date
- 2015-04-16
- Comments
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Excellent speed and 100% reliability
- Location
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- Location
- Troon
- Reviewing
- BT
- Date
- 2016-07-16
- Comments
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Terrible service, we have an issue with Internet and phone connection....we have been on the phone since 9am this morning....2 hours latter and the clowns at BT are incapable of solving a simple solution. Pathetic customer service.
- Location
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- Location
- Trowbridge
- Reviewing
- BT
- Date
- 2018-03-17
- Comments
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Shocking service, previously with sky who I left because of cost, BT infinity is supposed to be great but the internet suffers in drops constantly, the fault was reported and an engineer booked who failed to arrive, I called BT to ask where the engineer was and was told that it had been cancelled due to having been looked at by another team from BT who found no fault funny that as when I was on the phone to BT the internet failed again! no email, text or call to tell me that it had been cancelled, so please save yourself stress and time and go elsewhere, BT has now been cancelled after only 2 months without any penalties due to them admitting that they are useless.
- Location
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- Location
- truro
- Reviewing
- BT
- Date
- 2018-02-01
- Comments
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absolute pile of junk ,i got wifi so i could watch a few films etc ,even with full signal all movies constantly buffering ,customer service couldnt even find my account ,now im stuck for 12 mths on a crap network with no signal and to top it all they tell you if you cancel you will have to pay the whole 12 mths what a cheek .
- Location
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- Location
- Truro
- Reviewing
- BT
- Date
- 2016-02-09
- Comments
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I made the foolish mistake of switching to BT from my broadband and phone line supplier over 12 mths ago, from the beginning it was a catalogue of errors and hassle. It started with my phone not enabling us to phone out! after hours on an offshore call centre getting nowhere with someone who knew absolutely nothing about BT services & how they worked, and was quick frankly rude!! I gave up after 2 days. My partner eventually found the solution on a forum of disgruntled BT customers!! eventually after 3 mths BT resolved the issue! my broadband speed was pretty useless most of the time and stuck with the contract I pushed on until it was due to expire. I was then shocked to see a debit for over double go out of my bank account with no warning ! Yes right on expiry good old BT with no warning stuck me on a tariff that basically ripped me off for double the amount! no email, no paperwork warning me my contract was due for renewal! I have since switched and surprise surprise BT can now email and write asking me to stay and offering a different contract! i should really contest the last 2 debits taken but I do not have the heart or the courage to try and ring their god awful call centre in India! It is by far the worst I have ever encountered! my advice is stay clear of BT, poor service, no customer care and quick to charge and debit you when without any warning! glad to be rid of their rubbish broadband and phone package!! oh and don't try and complain on their BT homepage or forum! they never respond and ignore you!!
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.