EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.4 stars
  • Customer Service
    3.6 stars
  • Speed
    3.2 stars
  • Reliability
    3.4 stars

Based on 268 customer ratings since 2023-04-28 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,612 Customer Reviews over 162 pages

  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Comments
    This company is a nightmare to deal with. Avoid at all cost. I had to abandon /cancell ordering after experiencing major problems.EE were unable or unwilling to email confirmation after five days to what I had agreed on telephone but attempted to set up a direct debit on my bank account!! 4 hours of calls, some to their premium rate number customer support in order to resolve and terminate deal. At all stages the majority of their staff were ignorant, incompetent and abusive. Most probably surly teenagers in a call centre job they dislike and abuse customers for sport.
    A stressful, costly and unnecessary experience. EE claimed that I failed a credit check and indicated that they would not provide a service but attempted to debit my bank account anyway.(I have never been in debt and I pay directly for products and services in full.)I think their call centre staff cannot be trusted with customers details. AVOID
  • Reviewer
    Location
    Argyll Scotland
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I switched over from aol and it took almost 7 weeks to get up and running but I have had nothing but trouble ever since. Patronising technical support /customer service from the Indian call centre who are forever putting me on mute or hanging up when they can't fix the problem of intermittent connection and terrible speeds ready to cancel.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

EE are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and EE.