1,612 Customer Reviews over 41 pages
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- Location
- Devon
- Reviewing
- EE
- Date
- 2015-02-02
- Comments
-
It has been nearly 3 weeks since activation. I am still experiencing internet drop-outs every day. I am unable to watch a movie on my PS4 (streaming) without it buffering at least 10 times!
The customer service is DIRE! Technical support is ALL based in India (or somewhere similar), 90% of the things they say will do.....they dont! They seem incapable of making sufficient notes about your call, and as I mentioned, do not action stuff they say they will e.g. a few times the agent has said they will credit my account with a free month, but subsequent phone calls revealed that the free month was NOT applied! despite (the 2nd time)my asking her to double check the credit had been applied.
Also, despite 4 calls about getting the eeTV (my reason for going to EE), they went back on their marketing blurb (eetv available to folks taking out broadband of at least 9.95 per month), and after TWO months i finally got bullied into changing my 31.70per month sub to 35.70 in order to get eeTV! I am locked into an 18mo contract.... :(
- Location
-
- Location
- Hackney London
- Reviewing
- EE
- Date
- 2015-03-10
- Comments
-
If you like nostalgia, go for EE broadband. The connection is so slow, that you think you are stuck in the 90s with a dial up modem. If you want to watch youtube, EE might not be the company for you. The customer service is a farce. You have to explain basic concepts to them when it should be the other way round. At least they have seen IT crowd. "Have you tried turning it off and on again?"
- Location
-
- Location
- Manchester
- Reviewing
- EE
- Date
- 2013-11-01
- Comments
-
My broadband worked fine for the first few months but then the router packed in. The router was still connected to the internet but the Wifi transmitter had died as it was no longer broadcasting an SSID. I phoned EE and explained the problem and that I needed a new router. Still the customer service advisor insisted on carrying out line tests and asking me to reboot the router! After 20 minutes he finally agreed that a new router was needed.
The new router worked ok again for a few months but once again I had a problem. My router was receiving 12mbps but my connected devices could only connect at less than 1mbps resulting in painfully slow speeds. Again the customer services advisor was useless and asked me to reboot the router and ensure that it wasn’t net to a fridge or fish tank! I explained that no settings had changed since my connection speed dropped and I had tried rebooting all devices, refreshing connection settings and rebooting the router. This all fell on deaf ears as he ran through his script and wasted my time.
The Brightbox Router 1 has proven to be poor but the service at the other end of the phone has proven even more painful. I am now in the process of moving provider and would not recommend EE. As an existing Orange customer with a monthly phone contract which is up for renewal soon I would have expected them to make some effort to keep me as a customer and smooth the waters. They didn’t so my broadband, home phone and mobile will be going elsewhere.
- Location
-
- Location
- Dronfield
- Reviewing
- EE
- Date
- 2015-09-27
- Comments
-
This company is a joke,had problems with connection dropping off for quite some time now.customer services are useless and can not understand a word they are saying.Supposed to have fixed my problem and recieved a phone call to see if everything was ok when we told them no they insisted it was as they had being monitoring our connection and there is nothing wrong with it. It is still the same (useless) I get better service tethering off my phone.Not long now before I can bail out,do not even consider using this company.
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2018-06-26
- Comments
-
Been with EE Broadband for about 6 weeks now. The first 2 weeks were fine. I was getting similar speeds to my previous provider. I only changed because previous provider capped the upload speeds at 512Kbs (EE offer 1Mbs upload).
Since then it's continually getting worse. My speed fluctuates between 2Mbs - 4Mbs. EE speed check said I should be getting 9.7Mbs. Indeed with my previous providers I was getting around 9.5Mbs (I was getting 11Mbs with O2 until Sky took them over). So what is the experience with this speed? Web pages stutter when scrolling, youtube videos default to SD instead of HD, online gaming is practically impossible as you will constantly freeze.
Have tried to email my speed tests to EE but all their email addresses bounce. Try looking for a support email address on their website (Good luck with that!). Finally had enough and tried to call them yesterday. The lady on the other end seemed nice but in the middle of her saying she was going to test my line the phone just cut off. Tried calling back and apparently it's now out of hours.
The only difference with my setup is EE as the ISP and the router they provided. Everything else (my line, computer, phone etc) are exactly the same. Had I known all of this I would never have changed. To cap it all off I'm paying £1.50 a month more for a connection that isn't fit for purpose.
- Location
-
- Location
- Nottingham
- Reviewing
- EE
- Date
- 2014-04-17
- Comments
-
I signed up to EE from Sky at the end of Feb & was told I would be connected by 20th March. This got deferred to the 27th and then the 13th April and finally the 29th April. By this point I had spent 4 hours being pushed from pillar to post trying to sort out what was going on with my connection so I cancelled the whole order. I am now without any broadband or phone line! Absolutely terrible ordeal, huge time wasters and I was never even told what the hold up was, I was only told there was a delay when I called EE.
- Location
-
- Location
- Devon
- Reviewing
- EE
- Date
- 2023-12-27
- Comments
-
EE are absolutely useless. Only one person can use a mobile/tablet, can't use a tablet and Netflix at the same time. Constant very, very slow internet, on a speed test the upload speed doesn't even register. I have phoned customer services several times and although they are polite and helpful nothing changes regarding the non existent speeds. Definitely wouldn't recommend going with EE
- Location
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- Location
- Dorset
- Reviewing
- EE
- Date
- 2018-10-28
- Comments
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Webpages begin to load then stop on any device, whether using Wi-Fi or direct Cat5 connection.
Talking to customer services, is so painful, they run a basic line test and then say everything is ok, and state nothing they can do.
I have now tried 3 modem/routers, a range of different DNS servers but the problem continues.
I never had this problem with BT Fibre ( yet they are now the same company ) only with EE.
Avoid !!
- Location
-
- Location
- South wales
- Reviewing
- EE
- Date
- 2018-09-01
- Comments
-
Even writing this short review is painful. Regular download speeds of 0.3mb. Haven't watched a film to the end in months. Such a waste of money. Due to swap providers on 4th September and it can't come quickly enough.
- Location
-
- Location
- West Sussex
- Reviewing
- EE
- Date
- 2014-04-17
- Comments
-
OMG.. the worst broadband ever! Customer service non existent... well.. people answer the phones (overseas call centre) they are not only rude but know nothing about broadband! Speed slow.. router (brightbox) can't even do port forwarding with ranges!
- Location
-
- Location
- TRURO
- Reviewing
- EE
- Date
- 2021-06-20
- Comments
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Moved here six months ago and had constant problems, apparently the line to this community is ancient and needs replacing so our speeds are rubbish and very inconsistent download speed often crashes and our neighbours told by BT that we will have to fund a new cable ourselves, so what are we paying line rental for ? a knackered old cable shared by several houses.
- Location
-
- Location
- Reading
- Reviewing
- EE
- Date
- 2022-02-07
- Comments
-
Awful service. They jacked up the price within months of my signing a contract and on the occasions when I really needed reliable broadband, it was frustratingly slow and patchy.
Avoid EE broadband!
- Location
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- Location
- South East England
- Reviewing
- EE
- Date
- 2015-12-01
- Comments
-
The worst provider I have ever used and I should have known better. Even mentioning "EE" and "broadband" in the same sentence sounds odd, unless the words "slow", "painful" or "mindbogglingly bad" are also used.
The speed; my mind was blown at how bad internet speed can be. 75% of the time I can't even watch 240p YouTube for more than 3 seconds before it has to buffer. I have had to give up trying to play any game online because the speed is just so bad. Speed tests show results of 100kb per second. I would have more success carrying the data packets to and from the server myself than have EE do it.
Customer service said they would send someone within 3 days to fix the speed issue, took 7. Didn't fix it and said they'd be back in 2 weeks to sort it out. They said something about BT screwing up the line.
Ill give them this, EE are reliably bad. Well done lads. The worst reviews for broadband I've seen and know I know why.
- Location
-
- Location
- oswestry
- Reviewing
- EE
- Date
- 2014-10-09
- Comments
-
been with then from august. left sky broadband because ee were doing a great deal i got 4-5mg with sky but ee can only
manage 1mb completly useless for anything
been trying for weeks to get it sorted
help line is hard work as from abroad
- Location
-
- Location
- Wroughton
- Reviewing
- EE
- Date
- 2021-05-31
- Comments
-
Rubbish service.
EE has to provide a minimum of 3.4Mbps but sometimes, in the evenings, is less than 0.19Mbps (even 0.08 as well). They do not accept to brake the contract but want you to pay till the end of the contract. They know that speed is out of T&C's but they know as well that it will cost time and money to follow the legal procedure. (Crooks)
- Location
-
- Location
- Gloucester
- Reviewing
- EE
- Date
- 2014-07-10
- Comments
-
Useless,pathetic,internet keep on stopping, faulty not so bright box, they send new one and still the same.customer service just mess you around. Dont ever get near this EE nonsense or you regret it.
- Location
-
- Location
- Northumberland
- Reviewing
- EE
- Date
- 2017-10-02
- Comments
-
My ee router packed in earlier this year never had any problems with the old one now on to our second new constantly goes off just got our new today 02/10/2017 still the same only got this one after many phone calls and a engineer visit he recommended ee supply a new one my contract ends soon I will not be taking out another one all I get told is you should get fibre optic broadband wouldn't be surprised if they are intentionally slowing down the service dial up was quicker dont get ee broadband
- Location
-
- Location
- CHELSEA
- Reviewing
- EE
- Date
- 2018-11-15
- Comments
-
For month been lied to with ee customoer service is crap pass you around houses can never get to talk manager I am so angry with service go someone else till no how to deal with customers right
- Location
-
- Location
- Edinburgh
- Reviewing
- EE
- Date
- 2017-12-21
- Comments
-
Don't go with EE. They are great for mobile, but the broadband will let you down. We cannot have more than one device on wi-fi, otherwise it won't work. It drops off unexpectantly, and the fastest dl speed we've seen is 5mb p/s, when we were promised 12. Aweful.
- Location
-
- Location
- Central
- Reviewing
- EE
- Date
- 2013-12-13
- Comments
-
This is the worst customer service encountered for a long time, possibly ever. If you have any problem with your Internet service from EE expect seriously bad service, particularly if it involves them having to work with BT to sort the issue out. Also, their attitude to one customer with one issue is appalling, although you might not initially realise you are just being fobbed off, at the time, you do so after a while, as you come to know you are getting nowhere in trying to get your problem sorted. EE are massively defensive about their service and I think they may have deluded themselves that it is acceptable. I would advise any prospective customer to be extremely cautious about using EE, because of the very bad experience I have had with them.
- Location
-
- Location
- PAISLEY
- Reviewing
- EE
- Date
- 2021-02-05
- Comments
-
Abolutely dire,cannot load facebook,all photos -eg newspapers are pixelled or blank. Takes about 7 minutes to get google homepage. Cancelled contract!
- Location
-
- Location
- Kings lynn
- Reviewing
- EE
- Date
- 2016-10-03
- Comments
-
I joined ee jan 2016.
My broadband was 4 days late being activated and customer service didt know why but I just hoped it was a one off.
Over the year they cancelled my direct debit payment 6 times so I refused to re add it.
My payment date was 1st of the month without notice they changed it to the 21st
No answers of why
Throughout the year my service cuts off for no reason still rubbish customer service.
Then this happens!! I couldt even watch a video! My download speed was 0.35 upload of 0.07!!!! With my contract promising min of 17.0! At all times.
Ee said it's my box at mistakes and they will get me one for today but no it's not here
NEVER SIGN UP TO EE AND REMEMBER IF A COMPANY FAILS TO PROVIDE THERE CONTRACT YOU CAN GET OUT
- Location
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- Location
- Dorset
- Reviewing
- EE
- Date
- 2016-11-24
- Comments
-
From day one the speed was much slower than my previous provider Sky, and also they blocked certain websites that I used to be able to go on with a message that said something like "we are blocking this content because the website operates unlawfully"- like they are doing me a favour! That's my choice to make not theirs. I had to disconnect the wifi when I was making a phone call at home because it would automatically connect to wifi call and make the signal infinitely worse and / or drop connection. When I phoned and complained about this, the guy on the phone looked at my info and said "ahhh I see what your problem is, you've got our standard package". It's insulting that the service they sell you is the same one that they use to tell you that your internet isn't good enough. I will recommend all my friends and family to stay away from EE.
- Location
-
- Location
- Enfield
- Reviewing
- EE
- Date
- 2017-06-28
- Comments
-
Replaced my Tescos with EE as it was cheaper. Sometimes the speed is good but for the most part the pages keep dropping out and you have to cancel the page and re load again which is particularly annoying on pages like banks where you've filled in your passwords and secure info. Am moving to Staffs soon and to be honest I would go back to BT as I never had an issue with broadband speed :)
- Location
-
- Location
- Orpington
- Reviewing
- EE
- Date
- 2016-07-16
- Comments
-
This is by far the worst broadband provider I have ever used.
I was told by email and text that 'Everything was good to go' and that I would be connected on a certain day. This never happened. So, of course, I phoned EE to find out why I was not connected and I was told that an engineer had to make some adjustments the next day. No one from EE had called to let me know this, no text or email.
So I have had the broadband for a 6 weeks now and it has finally ground to a halt. Download speeds of 1.8mbs being the norm, while I am promised a minimum of 17mbs.
Several calls from someone, obviously not in this country, have proved pointless. I am going to switch providers even though I am 'tied' to an 18 month contract. They can take me to court if they wish as they are not providing the service the promised.
Truly pathetic company, promised everything, delivered nothing.
- Location
-
- Location
- East Grinstead
- Reviewing
- EE
- Date
- 2014-11-10
- Comments
-
just awful - when signing it said speeds of 7.6 but actually it's less than 2 - 12 months of rubbish broadband - will also report EE to ofcom as their website is deceitful
- Location
-
- Location
- leeds
- Reviewing
- EE
- Date
- 2013-12-27
- Comments
-
can`t download torrents... i was downloading with virginmedia connection, but ee it`s not downloading. Very unhappy... and i should pay 18month contract for this???? SH*T
- Location
-
- Location
- Crewe
- Reviewing
- EE
- Date
- 2018-10-29
- Comments
-
How can EE continue to trade? How can this company call intself an Internet Service Provider with downloads so unreliable and slow? This company should have been prosecuted under the Trades Discriptions Act. EE is an absolute disgrace! A lot of the time I have NO internet connection and when I do I am lucky to get 1MBPS download speed!!! Dial up is quicker! Customer Services is a joke....primed to expect endless complaints and thus completely immune to them. This company must be AVOIDED AT ALL COSTS!!!!!!!!!!
- Location
-
- Location
- Darlington
- Reviewing
- EE
- Date
- 2015-11-03
- Comments
-
Awful. Truly terrible. Speeds of 1.5mbps where as vodaphone via iPhone hotspot is reaching 17. Will try and cancel my ee contract
- Location
-
- Location
- Halifax
- Reviewing
- EE
- Date
- 2015-11-18
- Comments
-
An embarrassment to broadband and a terrible service from start to finish.
Connection was poor and constantly interrupted, and extremely slow in the evenings. After many complaints and days off work (unpaid) waiting for technicians, my issue was still not resolved. I quit EE early and went to an alternative who fixed the connection issue immediately. Furthermore, I after refusing to pay EE due to the poor service (why pay for something you didn't get?), my account was sent to a debt collection agency. I overpaid them by accident, by £23.50. This amount was sent back to EE - nearly a year later after many broken promises on their behalf and many more calls to EE from me I am still waiting for this money back from them, and they also insist that it is only £18.00.
- Location
-
- Location
- Chepstow
- Reviewing
- EE
- Date
- 2016-01-03
- Comments
-
Absolutely diabolical service.
Was informed it would be a seem less transition from BT to EE, that was not the case, they took over the phone line knocking out our current supplier on 21st Dec, then 5 days later the Internet should have worked, but the phone line went dead.
An engineer was sent out on 31st December. So not Internet connection for 10 days.
All sorted broadband and wifi up and running, so installed the TV box, well complete waste of time, the channels are constantly jumping, can't receive channels 1-5. Retuned it so many times it's driving me mad.
Cancelling service and going With Sky. They also had the nerve to email me e a payment was due, safe to say they had an irate call which resulted in them offering me a months free service, still being cancelled as diabolical connection that does not work.
- Location
-
- Location
- Wigan
- Reviewing
- EE
- Date
- 2016-03-06
- Comments
-
DO NOT GET EE BROADBAND unbelievably rubbish I need to use my mobile data in the house was lied to in the shop about the speed when ever I ring up they tell me I I have a different line speed.cant wait for the 12 months contract to run out. EE mobile is great but stay well clear or the broadband I struggle to watch 30 second videos on YouTube as it just keeps buffering. YOU HAVE BEEN WARNED
- Location
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- Location
- Norfolk
- Reviewing
- EE
- Date
- 2017-04-27
- Comments
-
After placing an order for home phone and broadband 1 month ago, nothing apart from 2 lost days (taken as holiday) no communication from EE,and when I contacted them all they did was blame BT and said it was not worth complaining as nothing would happen. Terrible Terrible service from EE
- Location
-
- Location
- Dolgellau
- Reviewing
- EE
- Date
- 2018-06-22
- Comments
-
I thought I would add my review of this totally joke of a broadband package. Just had a mid contract price hike on my "fixed for 18 months" contract. BAD, BAD badly slow download speeds render ee broadband all but useless. No point ringing customer service as there is no service. Cannot understand how anyone can think this is good broadband. NEVER AGAIN...AVOID!!!!!!!
- Location
-
- Location
- Broadstairs
- Reviewing
- EE
- Date
- 2018-08-11
- Comments
-
This is terrible broadband and EE is a terrible company to deal with. The service department literally do nothing except give false promises. The download speed for this provider averages as low as 1.2Mbps!!! This is basically Unuseble. Best advice?....KEEP AWAY FROM EE BROADBAND!!!!!
- Location
-
- Location
- wembley
- Reviewing
- EE
- Date
- 2015-02-07
- Comments
-
Worst customer service ever! In the last 3 month's I've had at least 3 weeks with no internet. They take so long to resolve issues. The customer service people are extremely patronising and rude. They keep you waiting for hours with no apology at the end of the wait. Difficult to understand them. Nothing good to say.
- Location
-
- Location
- Frodsham Cheshire
- Reviewing
- EE
- Date
- 2018-09-17
- Comments
-
The worst broadband I have ever had. Too slow to be of any use, and no interest/assistance or compensation for EE. Absolute rubbish.
AVOID EE BROADBAND AT ALL COSTS!!!!!
- Location
-
- Location
- warrington
- Reviewing
- EE
- Date
- 2015-02-07
- Comments
-
service very poor,, broadband speed poor,,
help line rubbish.
you will get a call centre in india who will tell you to phone back later.
- Location
-
- Location
- Lincoln
- Reviewing
- EE
- Date
- 2017-06-28
- Comments
-
Advisor cheated us! He said one price for me and partners phone contracts but at the end bill come much bigger with different prices. On contract advisor didnt write down prices. The last step when he put a receipt we didnt check it but there was all truth! Even for insurance he said its 8£ a month but at real its 12 £. And we can't prove it cuz all information is on receipt not contract. What should we do? I dont wanna pay that money monthly....im not ready for expensive bills! Its Lincolns store on 309 High street. Sales advisor who cheated us is Raymond!
- Location
-
- Location
- Wiltshire
- Reviewing
- EE
- Date
- 2020-09-07
- Comments
-
I can't give a star rating for broadband speed and reliability as I didn't get that far.
Promised that they would try to get me fibre and would call me if there was a problem.
No call, cancelled my current service and I've had to use mobile data to get internet.
No apology or acceptance or responsibility for leaving me with no broadband despite complaints. Avoid at all costs.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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