1,612 Customer Reviews over 41 pages
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- Location
- Whitwick
- Reviewing
- EE
- Date
- 2016-03-06
- Comments
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I ordered home bb, went live apparantly on 29th Feb, still on the 6th March no Internet. Altho after calling every day and no help, no commitment, failed promises, Mind you, EE were quick enough to bill me on the 2nd March.
The only time they didn't send text reviews funny that) not only being charged for Samsung tablets of which I've never received.
This service that I have received is truly disgusting.
- Location
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- Location
- Redcar
- Reviewing
- EE
- Date
- 2016-04-10
- Comments
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Running SpeedTest.net
Ping = 959ms
DL = 3.84Mbs
UL = 0.47
Typical Ping time for ADSL is 40ms, Fibre 16ms, I can only assume EE are using Pigeons.
The internet is basically unusable. Been looking forward to the contract ending for 10 months, 2 to go!
- Location
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- Location
- Milton Keynes
- Reviewing
- EE
- Date
- 2017-08-23
- Comments
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Awful service. Awful customer service. Internet looses signal
constantly with EE blaming BT. Avoid at all cost
- Location
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- Location
- NI
- Reviewing
- EE
- Date
- 2013-11-05
- Comments
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Gangsters, mis sold product,terrible customer service, rude and misinformed. Cant even believe they can get away with their conduct. They are the most complained about service for a reason.They lock you into a contract telling lies and then when you want to look into anything or have an issue your put on hold for up to an hour and a half. This issue has been ongoing for weeks and out of about 20 people I have spoken too none knew what was going on and most were rude and kept transferring me onto someone else.Actually in shock that they are a big legitimate company. Constant lies and incompetence
- Location
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- Location
- Sheffield
- Reviewing
- EE
- Date
- 2014-11-11
- Comments
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Terrible. Moved in to a new house. Requested a line activating. After two weeks of waiting I had heard nothing. Apparently they had problems changing the line over. Rather than let me know they did nothing. I'm waiting to cancel the order as we speak.
- Location
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- Location
- Sunderland
- Reviewing
- EE
- Date
- 2015-01-18
- Comments
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Absolutely appalling service on all counts. Slow, downloads cut off due to server errors, many pages won't download, some only half download. So-called tech team in India are hopeless and very, very rude. They have no patience and cut people off if they can't understand the problem - which is just about every time. How unprofessional and discourteous. Customers are of no value to them whatsoever.
- Location
-
- Location
- Reviewing
- EE
- Date
- 2016-03-23
- Comments
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I bought 17mbps, and it was for a couple of months, now it's changed to 3 mb and customer service is telling me that 3mbps is a maximum speed i can reach on my area. Lies, because everything was fine before. They are persuade to change my broadband to fibre after that...Good luck with EE
- Location
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- Location
- Cheshire
- Reviewing
- EE
- Date
- 2014-07-17
- Comments
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DO NOT GO WITH EE!!! I signed up with EE a few weeks ago as the 2.50 sounded very good and thought I would give it a try an then the problems began. The router never arrived then after that my sky broadband got disconnected so I was left with out broadband, I contacted EE and was told it had not even been dispatched yet! The said if I went an got a new router they will help me set it up and give me some vouchers as to apologise so off I went to get a new router came back contacted them to be told by another member or staff that they do not support 3rd party routers. Everyone I came into contact with was rude unhelpful and didn't seem to know what they was going on about. DO NOT DO IT!
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2017-02-18
- Comments
-
The most insane company I have ever seen !
Try to figure out a set up on our account since 3 month , this is a nightmare. Can't close the account, can't pay because can't set up the details .. nobody on the phone .. totally useless by email , totally inexisting services !
They lost our ID paper , that we sent 2 times ,
they continue to send the bills with the wrong name and say it's unpaied .. but we can't access to the account as they don't change the name .. they are totally idiot , I have never seen that. ! Don't but a suscribtion with them !!
- Location
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- Location
- Launton
- Reviewing
- EE
- Date
- 2016-03-23
- Comments
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EE is run by corrupt employees who will lie to the teeth to get you to commit. They claim having own fibre network and don't, they claim speeds which isn't there, they change contract without evidence, they claim things does not exist, then even make false appointments. very bad people indeed.
- Location
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- Location
- SCOTLAND
- Reviewing
- EE
- Date
- 2016-09-20
- Comments
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Internet is super slow, constant lags. When you call customer services you wait at least 20 minutes (on more than 1 occasion) to speak to staff who keep you on the phone for over an hour trying things you have already tried (Switching on and off... come on). Promised calls backs that never happen. Ending up cancelling and going with another company. Terrible
- Location
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- Location
- Derby
- Reviewing
- EE
- Date
- 2016-10-12
- Comments
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Like many others here I would advise to stay away from EE broadband. The router turned up a week late and then the 'acclimatise' period lasted for longer and didn't even make me aware of it to start with. After it taking a month to be installed and working (rather than the 10 days I was told) I didn't get anywhere near the speed quoted. I was told 13-17mbps and most of the time I struggled to get 1, couldn't even load a web page with more than one device on it! Had enough and left, after fighting with them on the phone at least I did get them to cancel the early cancellation fee.
- Location
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- Location
- chatham
- Reviewing
- EE
- Date
- 2020-06-20
- Comments
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been coming on and off for the last 2 weeks ..2 engineers sent out but can't solve the problem..customer service try to help but that's not what I pay for
- Location
-
- Location
- Moreton
- Reviewing
- EE
- Date
- 2018-06-13
- Comments
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Slow Stop Sow Stop Slow Stop This is all you get from ee broadband. It is disgraceful. It is daylight robbery. They tell lies to get the business and tie you into a 18 month contract. It is too slow to work. There is no support from their call centre (I've rang 25 times!!!!!). Just stays the same. Really is disgraceful rubbish. Cannot wait for the contract to end and I will go elsewhere. DO NOT GO TO EE BROADBAND!!!!!!!!!!!!!!!!!
- Location
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- Location
- Chorley
- Reviewing
- EE
- Date
- 2018-06-22
- Comments
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EE broadband is one massive scam. Doesn't work properly ever. Cannot get on and when I can it's too slow to send an email with an attachment. No chance for streaming. Constant buffering and freezing. Garbage broadband. No interest from service department who are rude and uninterested. Cannot wait for the contract to end. Do not go to this scam EE.
- Location
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- Location
- Leeds
- Reviewing
- EE
- Date
- 2014-10-14
- Comments
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A total disgrace. This company tells lies!. I'm mesmerized by the way this company runs, given it's a UK based provider... You would understand and accept it, if it were in a underdeveloped third world country. But as it's not... Calling themselves a service is just rude.
I urge anyone to look around before buying into any of their services, as the offers of paying less seem to be the best way EE get new customers... But once you're an exciting customer, and you're faced with a problem, you might as well talk to your nearest brick wall: least then you will not be lied to.
One word to sum up our whole EE experience; it would be: ATROCIOUS
- Location
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- Location
- Marlow
- Reviewing
- EE
- Date
- 2014-12-29
- Comments
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I am giving one star so that my review will register here. They deserve no star. EE are the absolute worst company I have had the misfortune to deal with. Recently transferred from another broadband and landline operator. EE could not connect my broadband and hence I have been without for over one week. I have requested a MAC code to transfer away from EE. Their customer service centre is a joke. They have mis-sold the package based on false pricing information. And now to crown it all, I have discovered that they have switched my landline number with another person's so I can not use the landline. My advice: do not go near EE for broadband and landline package.
- Location
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- Location
- Alderley Edge Cheshire
- Reviewing
- EE
- Date
- 2018-05-21
- Comments
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If I could give NO Stars then I would. The broadband speed is so slow it is dire. The endless phone calls to what EE describes as "Customer Service" produces nothing but excuses and false promises. And like other reviewers here I have had a mid contract price hike adding insult to injury. In all honesty this company should not have any customers it is the pits! AVOID!!!!!!
- Location
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- Location
- Nottingham
- Reviewing
- EE
- Date
- 2014-04-03
- Comments
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PLEASE STAY AWAY FROM THIS BROADBAND!!!
I signed up to the broadband, and it was a complete disaster. When I tried to cancel it, I was put through different people and they were rude, and dismissive. Guess what? You can't cancel it until after 1 month, or else you have to pay over £100. I'm going to contact watchdog, because this simply cannot go on.
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2014-05-01
- Comments
-
Worst broadband ever, slow, unfriendly customer service, unhelpful and over-charge. I switched to Plus.net and am very happy.
- Location
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- Location
- Chester
- Reviewing
- EE
- Date
- 2014-07-17
- Comments
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Wow. This company are appalling. The internet drops out about 30 times a day. Download speed is less than 1 and often even lower than that. Called the company, Indian call centre, where I guess the people are overworked and underpaid. They're unhelpful, not friendly and they don't know much. Even after we've followed the instructions of the call centre, the internet has not improved. My advce is don't touch this company, if you encounter any problems they don't care and are not interested in helping or improving.
- Location
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- Location
- Durham
- Reviewing
- EE
- Date
- 2015-01-19
- Comments
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It is the worse decision I have ever made to order the EE broadband. The installation has been delayed for over two weeks and I still don't know how much longer I will have to wait. It is an extremely painful experience when each time you call their customer service. You have to wait for terribly long time to get answered and you will be transferred again and again to different departments and you have to answer those security questions again and again. At last you really want to just kill yourself to stop this pain...
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2022-07-11
- Comments
-
Absolutely terrible. Doesn’t work in any room. I have to use my mobile data in my house because my wifi is so bad. I don’t recommend at all.
- Location
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- Location
- kent
- Reviewing
- EE
- Date
- 2016-11-15
- Comments
-
Completely garbage, takes 20 mins to watch a YouTube clip. Downloading games can take days. One of the worst broadband services I have ever had. They blatantly lied about the average speeds, not even close to what is advertised. Avoid at all costs.
- Location
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- Location
- Stowmarket
- Reviewing
- EE
- Date
- 2014-10-14
- Comments
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I had to try and call about my new contract with EE broadband, I had only set it up last evening but had a query about my call package.
I phoned, got cut off, phoned, cut off again, eventually got through to a very abrupt female with a northern Irish accent, heavens that put me off, she was so rude and I then decided to stay put with SKY Broadband. After being put on hold twice and then being transferred to a guy called Gary in Hull I was put on hold with him three times, I had enough and told him to cancel my arrangement with them, he was not helpful and this was the nail in the coffin, I thought I just couldn't put up with this shambles. After waiting and waiting, 87 minutes later I put the phone down after he told me my contract has been cancelled and he is sending me an email to confirm, this was 6 hours ago and still no email, I so hope I don't have to endure this hell again. I wouldn't even give them one star for customer service but I have to, I have no idea what the broadband is like as thank god I never got that far. It would of saved me £2.50 a month being with EE had I stayed put, I spent a fortune this morning making calls to them so I have lost money already and not even set up. Spoke to SKY and they are going to match EE and I have payed line rental with them for a year at £11.00 a month. PLEASE STAY AWAY FROM EE IF YOU HAVE ANY SENSE!!!!!!
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2017-03-13
- Comments
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Can't really find any words of praise for EE, have been with them since 2012, and following the BT takeover of EE the broadband has been absolute rubbish, countless calls to India invariably were full of empty promises to sort it out, the number of engineers that have been booked to come and test the line, some showed up some didn't, those that did turn up kept telling me the issue was at the BT Exchange and they would escalate the report to the tech team in BT, but nothing ever happens, just carry on with drop outs daily and line speeds that are utterly dismal. The EE Executive Team are now dealing with the complaint, and quite frankly they seem to be struggling, booking and engineer to get the exchange line card replaced has been cancelled with no notice today after staying in specially as requested for the 5 hour AM slot. Best to steer clear of EE if you are thinking of being conned by their overly rated advertising.
- Location
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- Location
- central london
- Reviewing
- EE
- Date
- 2018-07-24
- Comments
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Worst internet ever. I pay £30 a month for 72 mps so that online games are completely unplayable, I live in the city centre and my ping on eu servers no matter what game I play is in the 90's and 100's most of the time. Downloading anything takes way longer than they should (took me 8 hours to download league of legends). Watching any movies or videos is pointless as it always ends up stopping and buffering even on low quality. I've asked for help from ee many times and all they've done is basically shrug me off every time. No. 1 internet service provider my bumhole.
- Location
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- Location
- Sidcup
- Reviewing
- EE
- Date
- 2015-11-04
- Comments
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I have been with EE for only three or so months and at first the broadband was running fine, then a few weeks on, the broadband connection kept failing. It was noticeable that our network could not cope with numerous devices. I phoned the customer services four times, oh my goodness, what a waste of time!
So now We're leaving to go with another company, they wouldn't even scrap the fee for leaving the contract early as a good will jesture. It goes to say I definitely would NOT recommend EE to anyone!!
David Cherry.
- Location
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- Location
- Nottingham
- Reviewing
- EE
- Date
- 2016-01-19
- Comments
-
These star ratings don't really illustrate my story.
I have been a customer of EE broadband for over a year and all was fine, broadband relatively stable. No issues.
Then, I moved house!
I was told there was a cease on my line at the new property when I started the home move. Almost a month later, and two promised dates that my internet would be working, I was still utterly broadbandless. I was finally offered a Mifi device to help me out until the third promised date. I was also offered some credit on my account, though this did not show when I was logged in and every representative I spoke to couldn't seem to confirm nor deny that the credit had been applied.
Despite letting them send a mifi I decided I'd had enough. This was my contract and having moved in with my partner, his work was suffering as a result of this. It also put a dampener on Christmas and makes our evenings and weekends very unproductive when we want to work or study and require internet.
I called the complaints team and had an hour long debate with a manager. He kept trying to tell me the 'facts' despite most of those 'facts' being incorrect. For example, my phone line was live on the 23rd of December, we tested it, and yet the internet still did not go live on the 4th January as promised OR on the 18th of January as promised again. He said he could not let me cancel for free at this point because I had accepted credit (which I couldn't get confirmed) and a Mifi device (which I can send back).
Blaming BT seemed to be the go to response, and to be honest, BT probably did play a part in this. But that is not my issue really. I pay EE for a service, I expect a service. Offering me a Mifi device after I've already had to call you 10 times and offering me credit that no one can seem to confirm isn't really what I need at this point.
I was about to pay £26 to terminate early, when the manager turned his approach around and said that he would let me cancel for free if the internet did not go live on the third date, in 10 days time (18th January). So I decided to accept his kind offer and wait. This decision was a mistake.
Guess what. No internet.
I have now left EE for free without any hassle so they stayed true to their word, and again, friendly staff on the phone.
I wish I had paid 10 days ago though because I now have to wait until February for a new ISP to set up my internet. It would have been worth the money to leave this awful company.
Yep, I wish I had actually paid EE my own hard earned money to leave, because they really were that bad.
Having said that - most of the representatives I spoke to on the phone and on Twitter were friendly and seemed to really want to help. I feel they are being let down by their systems and making promises they can't keep which makes customers upset. Being friendly is all well and good but if you can't provide the service you offer what is the point?
There was a lot of "let me just log into three different systems" to check your details - seems the company are letting their customer services team down with shocking infrastructure.
Even with problems like a cease on the line, a reliable ISP should be able to deal with this and communicate appropriately.
Absolutely, never in a million years, would I ever recommend EE services.
- Location
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- Location
- Wales
- Reviewing
- EE
- Date
- 2020-10-25
- Comments
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If I could give negative stars, I would.
Being with EE is like pulling teeth. It's like a full time job except you have to pay them. In short - it's excruciating.
Speed is atrocious. Router drops connection at almost the exact same time every day. Sometimes it stays down for days. Customer support says nothing is wrong. Well, they're wrong.
Of course, they're more than happy to keep taking our money, even though they provide no service whatsoever, other than an obnoxious flashing yellow light.
If I could eradicate one thing from this earth, it would be EE. They are toxic. Do yourself a favour and avoid them. Avoid a lifetime of hardship and stress. It just isn't worth it.
- Location
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- Location
- Wiltshire
- Reviewing
- EE
- Date
- 2019-11-10
- Comments
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Absolutely shocking. Cuts out every 10 mins, send an engineer twice who 'cannot find a fault'. Told that it will settle down, has been 4 months and still doesn't work properly. Customer advisor says it's probably because I'm trying to download too many things at once which is not the case. Would highly recommend using someone else.
- Location
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- Location
- southampton
- Reviewing
- EE
- Date
- 2015-01-19
- Comments
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very bad service from EE technical department. I ordered EE broad band 1st of January 2015. i didn't get any internet until today(19/01/2015). But EE charged their monthly rental and everything from my account two days back. I do not recommended this EE broadband service to others. all starting programme very very poor. Don't waste your time.
- Location
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- Location
- Wirral .lower heswall
- Reviewing
- EE
- Date
- 2018-11-07
- Comments
-
We have o.9 download
Upload 0.2
Absolutely unacceptable!
- Location
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- Location
- Nr Taunton
- Reviewing
- EE
- Date
- 2017-05-02
- Comments
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Avoid at all costs! One week after our supposed switch date and EE have no idea when our broadband will be switched on, we haven't received a hub and they can't tell us when it will even be sent out to us. Blaming BT as EE say it is a department of BT Openreach which is responsible for sending out hubs & activating broadband however BT dispute this.
EE customer service appalling, they couldn't care less that we have been without wifi and will continue to be for the (un)foreseeable future - so we've switched back to BT back obviously now have two weeks' wait until that switch on date!
Total nightmare. Don't bother!
- Location
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- Location
- Doncaster
- Reviewing
- EE
- Date
- 2017-08-28
- Comments
-
I have to say I'm absolutely appalled at your company I was going to leave EE broadband and go to talk talk but you guys persuaded me to stay so I did a terrible mistake on my part I have been without internet now for a month and despite continuous phone calls from myself to you this issue still hasn't been resolved your customer care staff have done nothing but continuously fob me off this is the worst company I've had to deal with and will ensure that my review of your company is put on social media sites and my friends repost it to save someone else having to go through what I have you do not care about your customers only how much money you're getting from them
- Location
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- Location
- Wirral Cheshire
- Reviewing
- EE
- Date
- 2018-05-11
- Comments
-
EE Broadband is the worst I have ever had. Frequently it is impossible to log on. Download speeds, as others have said here, is excruciatingly slow. Emailing is sometimes impossible. Streaming is impossible with constant buffering and freezing. When you make a call to what EE calls it's customer service department you may as well spot in the wind for the good that it does. This company cannot be trusted, it's product is lousy, it's support mechanism is flooded. In a nutshell AVOID at all costs!
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2015-03-16
- Comments
-
Dreadful service provider. We have had so many problems since Orange went over to EE and it's virtually impossible to get through to anyone competent. We went without internet for two months and we've had enough and gone with BT. These people shouldn't be in business.
- Location
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- Location
- Beddau
- Reviewing
- EE
- Date
- 2016-08-23
- Comments
-
Had standard ee 17mbps broadband installed on 29th of july 2016 its now 23rd of august and ive had very slow speeds buffering constantly for first 10 days then after 10 days the router would go off and take aroud 1-2 hours to come back on and then slow again for about half an hour before it decides to go off again for another 2 hours was told it was line issue then router issue then line again now a new router is on its way so far very poor customer service unusable unstable slow internet my god i made a big mistake going with ee and im stuck in contract for a year with this company dont make the same mistake i did its gonna cost me to get out of contract now but i think it will be worth it absolutly shocking
- Location
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- Location
- Ellesmere Port
- Reviewing
- EE
- Date
- 2018-07-12
- Comments
-
Trash! Absolute Trash. This joke for a broadband is total Trash. Snail pace downloads. EE is a fraud. Impossible to stream and cannot even get emails to download properly. What customer services....they do Nothing! EE Broadband is TRASH!!!!!
- Location
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- Location
- Lancaster
- Reviewing
- EE
- Date
- 2015-02-27
- Comments
-
What an absolutely horrendous company EE are. I've had various problems for 18 months. I took out their fibre broadband package due to the low cost and promises they made.
I was promised caller ID which never materialised, a Bright Box 2 router but I was sent the older Bright Box 1, and fast broadband which never happened.
During peak times I would struggle to achieve 5mbs although I was quoted an average of 30mbs on ordering. Occasionally I would even struggle to reach 1mbs.
Also, when I try to visit a website or use an app the internet just won't work every so often unless I refresh the page.
To top it all off they removed free evening weekday landline calls from my package without notice, I only realised when I recieved a huge bill the next month.
Avoid like the plague!
I'm now with Sky and they're such a breath of fresh air in comparison.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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