4,684 Customer Reviews over 118 pages
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- Location
- South norwood
- Reviewing
- Virgin Media
- Date
- 2016-12-10
- Comments
-
Ive been waiting for installation since 17th of october. On 8th engineer came to my house done some job then left after 1h saying that he was missing parts and he is going to come back in few hours. He never came back. I phoned up customer services they told me the enginneer will come back on 31st. Im left speachless. This is ridiculous
- Location
-
- Location
- South Ruislip
- Reviewing
- Virgin Media
- Date
- 2017-06-11
- Comments
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I am very disappointed with virgin media. Their customer service is really bad. They only see their own benefit and do not care about the customer. I moved house and they do not provide service in my new house but they are still charging me for the remaining months of my contract.
- Location
-
- Location
- South Shields
- Reviewing
- Virgin Media
- Date
- 2021-06-17
- Comments
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I have been a long term customer with Virgin Media and recently I renewed my contract on the understanding that I was moving and that they provided the service to my new home. I had issues prior with customer service and contracts but it was the fastest broadband I could get.
It turns out after telling me they did, they didn't and they had made no note of anything Id mentioned on the account. Naturally I have disputed this and have been chasing to have the call listened to I have been promised call backs by certain points twice and haven't received them after spending a long time on the phone both times. Multiple people have been into my account and despite asking about listening to the call every time they have made no notes on the account.
They are trying to charge me an exit fee because they don't supply when they said they did and are doing nothing but covering up what I raise. Seems like its a systematic thing rather than an individual thing as well.
- Location
-
- Location
- South Shields
- Reviewing
- Virgin Media
- Date
- 2017-03-14
- Comments
-
Shocking phoned up about a refund that I'm still waiting for its only £35 you would think it's 35000 only the lad I spoke to put the phone down on me because he was going home ...and second person was just as bad ...I was told a week ago I would receive my refund by the 14 the of March ohh it's the 14 the and nothing ...now he tells me it's 45 days I know if I owed this company 35 pound they wouldn't wait 45 days no chance I've got power of eterny over my mother who's account it is she has dementia and all she wants is her money ...I will never go with virgin after this it's cost me more to ring them then you get a different story everything or they put phone down on you terrible
- Location
-
- Location
- south shields
- Reviewing
- Virgin Media
- Date
- 2016-05-04
- Location
-
- Location
- South Shields
- Reviewing
- Virgin Media
- Date
- 2023-04-08
- Comments
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3 weeks after install, it started disconnecting. 1st engineer didn't show, 2nd engineer did show, but lied and after 45 mins in my house, said I wasn't in. 3rd engineer thought he'd fixed it, 4th engineer didn't believe there was an issue, 5th engineer cancelled call-out and said nothing. Nearly 6000 router disconnects in 10 weeks. Retentions called after I left contract and promised an engineer.... who didn't show. 7 hours on the phone to them. Now I'm taking them to court..... unless they read this and suddenly fix it.
- Location
-
- Location
- south shields
- Reviewing
- Virgin Media
- Date
- 2018-11-11
- Comments
-
phoned this morning as speed was only 1.08 . I wasa told to move the computer next to the hub or remove some data from the computer and this would speed things up. the lady also said she would fix the problem straight away. its almost 2-0- clock now and nothings really changed. ive dumped them and would never use this pile of useless crap again.
- Location
-
- Location
- south shields
- Reviewing
- Virgin Media
- Date
- 2021-08-27
- Comments
-
disgusting company moving to a new home and wanted to take virgin with me but they do not service the new home so they are charging me £240 early disconnection fee because they can not supply the service i currently pay for
- Location
-
- Location
- South Shields
- Reviewing
- Virgin Media
- Date
- 2017-10-26
- Comments
-
An absolute diacrace I have been with this company since 2012 when they were acatully good and relaiable the service now is horrible the customer service is a disgrace get spoken to like utter garbage I cancels my service early and done the volunteer thing to cancel they then cut 2 weeks before that date and told me to pay and they would deactivate and then would have to fill in another cancel form a even got called a lier about watching YouTube the night before are a gentlem and a so called manager witch how would uno what a was watching when a was the one in my Home very unprofessional how a was spoke to and tret I will glad once this service is gone and a will Neva be returning to such a rip of company and will be glad once my other one is installed so a can get on broadband again a do not recommend this company what so ever unless u want to be charged for things u don’t ow and blackmailed of customer services !!!!!!!
- Location
-
- Location
- South Wales
- Reviewing
- Virgin Media
- Date
- 2020-07-30
- Comments
-
Virgins network has a built in Design feature which stops you using VPN for working from home, unless you either cough up an additional 5 Quid/month ( & 20 up front) or sign up for a more expensive package.
Also, customer service is a joke. You can wait at least 45 mins.
NOT RECOMMENDED. Avoid if it all possible.
- Location
-
- Location
- South Wales
- Reviewing
- Virgin Media
- Date
- 2017-05-12
- Comments
-
For 14 months, I upgraded to 200 MBps and that's what I was supplied with. Then in September 2016, my broadband dropped without notice to 20Mbps. When I called Customer service they said this could not happen and they sent me a new HUB. Still 18Mbps on average...I called countless times until I got through to someone who knew what they were doing, apparently, due to "Utilisation" in my area, all 200Mbps customers had been cut down to max of 20Mbps. They offered me £7 compensation off my £48 per month bill - non negotiable and that's all they needed to offer under the current law. This has now been going on for 8 months and they have promised every 3 months that the issue will be fixed. It has not...I will be leaving Virgin at end of June if they haven't solved the "utilization" problem. I have to call each month to claim the £7 and almost every time they say this does not exist, and offer me a new Hub, I get cut off when they transfer from Customer service to Technical Customer service ! They may claim to have the best broadband speed results in your area, but do not use them for Broadband, they are useless and the customer service in India is shockingly poor. I also left Sky and went with them for tv with TIVO - another regrettable action which I will be changing next month.....
- Location
-
- Location
- South Wales
- Reviewing
- Virgin Media
- Date
- 2016-11-30
- Comments
-
I have been with Virgin Media for over 20 years. Last year I upgraded the broadband to 200 MBPs and it worked fine until recently. We had a letter stating to improve services in our area everything would go off for a day. When it came back on my Broadband has been reduced from 200 MBPs to 10.50 MBps without them telling me this would happen. I called the customer service who informed me that this has happened due to the number of customers in my area ! they have cut most users down from 200 to 20. They gave me a £25 credit for November. I have to ring every month to get this reduction of my bill. They said they hope to have customers paying for 200 MBPs back up to this rate in February 2017. If you don't ring or don't notice then you don't get the refund. They are apparently not legally bound to tell customers if and when they reduce the speed so, check your speed regularly. They do not care what they do so long as they get away with it.
- Location
-
- Location
- South Wales
- Reviewing
- Virgin Media
- Date
- 2016-11-22
- Comments
-
Shocking customer service. Very unwilling to help resolve problems, they just try and get you off the phone asa quick as possible with no real solution. The equipment is very cheap and fails frequently. I have three Router/modems that have broken in a twelve months period.
- Location
-
- Location
- South West
- Reviewing
- Virgin Media
- Date
- 2009-10-29
- Comments
-
Speed should be (upto) 10 meg. Speed shown after running test 0.0 meg !!! how bad is that.
- Location
-
- Location
- South west London
- Reviewing
- Virgin Media
- Date
- 2020-05-28
- Comments
-
Breathtakingly bad is the first phrase that comes to mind. Speed is woeful and wildly unpredictable. I'm paying for 50mbs, but haven't reached those heights once in the last three months. Upload speeds are also shockingly bad - it can take half an hour just to to send an email. Customer service is useless - promises of engineer visits and fixes by certain dates have come to nothing.
- Location
-
- Location
- south west London
- Reviewing
- Virgin Media
- Date
- 2023-06-09
- Comments
-
May 20th, I order a virgin broadband box because my friends are telling me it’s the best. Few days later I received it, unfortunately couldn’t set it up, called the customer service to book a technician. May 23rd, a man comes and tell me he can’t set it up. Said he will report it and that I will get a call the same day or the next day. May 26th, I call back the customer service as nobody contacted me. We will call you tomorrow (27th) the woman says. May 27th nobody calls me so I call back AGAIN. Are you home tomorrow (28th) the lady says ? I can send somebody to your house between 8am and 1pm. Yes please. No confirmation message was sent or received. 28th I wake up early to walk my dog and set the house for someone to come. NOBODY CAME AND I WASTED HALF OF MY DAY OFF. I call and I call and nothing. June 8th, I contact the customer service to cancel my order as I’ve been for 3 weeks with a stupid box that doesn’t do the job. Termination fee is £400 they say. I cannot help you with your query but I booked a call for you tomorrow ( 9th of June) between 12 and 4 and we will sort this out for you days the gentleman. Thank you for your patience your kind heart and being a great customer and person to chat to says the assistant honestly what kind of service is that. But anyway. June 9th, NOBODY CALLS !!! What do I need to do ??? When I log in my virgin account there is no contract and no bills, I try to start an online chat and it takes me back to the home page !!! how can you leave me like this !!! I serve customers for a living and this is honestly the worse experience I have ever ever had !!!! HELP ME PLEASE
- Location
-
- Location
- South Wimbledon
- Reviewing
- Virgin Media
- Date
- 2018-05-06
- Comments
-
Virgin media gave me a new V6 box as a valued customer. It gave us constant problems it constantly dropped the connection. Each time I rang customer service and got the very annoying voicemail to reboot - as if you haven't tried that all ready and it not work. Had one guy on yet another long and boring call to virgin if I rebooted via WiFi I would not have a problem again. When I tried this it said I didn't recognise my WiFi address. Another person said she would escalate it as she could see I had a problem and she promised someone would back. And can you guess??? No one did. I rang to complain no one had rung and still no one did. After more dull boring calls to virgin I threatened to leave as I was paying for a crap service. Was told I would have to pay them £198.00 to leave. I managed to get the snowflake I spoke to get an engineer out and I wasn't paying for one. Snowflake got upset I swore when speaking to him well if he carries on working with virgin he needs to get used to it people are angry with a crap service.
- Location
-
- Location
- South woodford
- Reviewing
- Virgin Media
- Date
- 2016-09-01
- Comments
-
A absolutely dreadful uncaring company. Took many many attempts to get my complaint dealt with and then when my son had the same issue they just haven't replied at all to his many attempts. The fee to charge for not being able to provide virgin when you move even though it is there fault is totally unfair and what are you suppose to do...make it a consideration when looking for a new place to live!
- Location
-
- Location
- South Yokshire
- Reviewing
- Virgin Media
- Date
- 2011-02-22
- Comments
-
Virgin Media are so reliable and have free customer service to call direct from your house phone. Always sort out your queries when you call. Very professional and polite.
- Location
-
- Location
- South Yorks
- Reviewing
- Virgin Media
- Date
- 2022-11-11
- Comments
-
Informed we were being given an upgrade, but there was no difference to the speeds after rebooting the Hub
- Location
-
- Location
- South Yorkshire
- Reviewing
- Virgin Media
- Date
- 2019-11-25
- Comments
-
Virgin media is probably the best broadband provider. However, their customer service is absolutely non exist ant. Expect to spend hours on hold if anything goes wrong or you want to ask a question. If you choose the text service it takes at least 6 hours for a response which is more than useless. Wish I tried BT first. (ps virgin media has minimal employment in the UK, the majority of jobs are now in the Philippines)
- Location
-
- Location
- south yorkshire
- Reviewing
- Virgin Media
- Date
- 2011-05-03
- Location
-
- Location
- south yorkshire
- Reviewing
- Virgin Media
- Date
- 2019-09-16
- Comments
-
Let's first go back 12 months, I was coming to the end of my contract, I had 3 weeks remaining before it ended
and was going to leave VIRGIN MEDIA unless I got a decent new contract offer.
My package had been around £68.00 a month and it consisted of 200mbs fibre, TV-sports-phone
it was a great deal at the time, but they had said to keep that deal for another 12 month would be £100.00,
so I declined the offer and asked them to terminate the contract at the end date.
SO HERE COMES THE "ACCIDENTAL DISCONNECTION" (FIRST TIME)
The next day, I went to log on to the internet only to find that it was not working, I spent a good 30 minutes testing everything,
on my side. All the green lights were on the router, checked my computer was working correctly, and of course the
"unplug everything, wait 10 seconds, then plug everything back in".....still Nothing, still no internet.
So I decide to ring VIRGIN MEDIA to see if there was a fault, and low and behold the landline was dead too.
At this point I began to realize that they had cut me off straight after the phone call, not when my contract ended.Which was agreed
in the phone conversation.
I eventually got though to VIRGIN MEDIA, and they confirmed they had cut off my services and claimed it was a mistake,
and put me through to the "disconnections" department, which is in real life the,DON'T LEAVE, WE WILL GIVE YOU DISCOUNT
TO SAY.. Department, after being brow-beaten I agreed to say, with the same package including everything I had before
but now it would cost me £75.00 a month not £68.00 a month.
Now, lets fast-forward 12 months, my contract is ending, I got charged last month £83.00 for the £75.00 a month contract
(no added costs by me for phone calls) so I contacted VIRGIN MEDIA complaints 3 times via email.. No response, then I phoned
to be told "one of your discounts ended||".which Is inappeasable as it was a contract for £75 for 12 months, per month.
At this point I informed them NOT to roll over the contract, as he would jump to £110 a month, the person on the phone from Virgin Media
apologies for the billing issue and said the contract would end on the end date as asked.(3 weeks from now)
NOW GUESS WHAT...THE SAME THING AGAIN, THEY HAVE CUT OFF MY SERVICES STRAIGHT AWAY.
DOING THIS INVOICE COULD BE A MISTAKE
DOING THIS TWICE IS A CLEAR TACTIC TO GET YOU TO RING UP & BE TALKED INTO RENEWING YOUR CONTRACT BY THE WELL TRAINED
"Disconnection TEAM|"
I have had nothing but good experience using Virgin Media products... Fiber-TV-phone, but this underhand tactic to disrupt
your contracted services, so they can attempt to stop you leaving has left me with no option but to leave.
So, as I said, I rang up VIRGIN MEDIA, was told "oh I don't know why your TV & INTERNET has been disconnected, we are so sorry"
then passed on to someone else that then went on to say that they would try to reconnect the services,,,but,,,, whilst you are on
the line .....at That point I know the sales patter was about to start, and stopped him in his tracks."I just want reconnecting until end of contract"
OK, your supply will be on within 72 hours//////////// 72 HOURS--- 3 DAYS TO GET RECONNECTED!!!!!!!!!!!!!
SO here are my issues
OVER CHARGED £83 NOT £75 FOR A Existing CONTRACT
3 EMAILS SENT VIA THE COMPLAINTS FORM ON THE WEBSITE, (NO RESPONSE)
EMAIL SENT TO VIRGIN MEDIA VIA THEIR 3RD PARTY COMPLAINTS SYSTEM (NO RESPONSE)
SUPPLY FOR TV AND INTERNET CUT OFF WITH NO WARNING (3 WEEKS BEFORE CONTRACT ENDS)
RANG UP TO SEE WHAT AND WHY THIS HAD HAPPENED (TOLD TO RING BACK AFTER 8AM)
RANG BACK AND TOLD IT WILL TAKE UP TO 72 HOURS TO RECONNECT....
& GIVEN NO REASON WHY BY WHO OR ADEQUATE REASON AS TO WHY DISCONNECTED OF MY SERVICES....
-------------------------------------------------------------------------------------------------------------------
NOT HAPPY WAITING 72 HOURS, SO RANG BACK....
Customer support operator name : MANVI
I ASKED
Q1...WHY WAS MY TV INTERNET DISCONNECTED? YOUR ANSWER IS...."SOME OTHER REASON,"
Q2...Who DISCONNECTED IT?... answer...."YOUR ABLY TO ANSWER THAT"
Q3...AM I GOING TO BE CHARGED FORE MY PACKAGE WHEN I AM NOT RECEIVING MY SERVICES?
ANSWER...
"ACCOUNT BEEN DISCONNECTED"
MANVI decided she did not want to bother attempting to help, she put me on hold and passed me to another Customer support member
this time it was
Emma
so I asked EMMA the same questions
Q1.WHY WAS MY TV INTERNET DISCONNECTED? I WILL HAVE A LOOK OVER YOUR INFO TO FIND OUT WHY...(PUT ON HOLD) THEN TOLD THAT IT HAD BEEN AUTHORIZED
TO BE DISCONNECTED BY A "Joshua" AFTER MY PHONE CALL REGARDING DISCONNECTION AT END OF CONTRACT.
Q2... Who DISCONNECTED IT? Joshua
Q3 WHAT'S HAPPENING ABOUT THE OVER CHARGE?...AM I GOING TO BE CHARGED For MY PACKAGE WHEN I AM NOT RECEIVING MY SERVICES? Joshua EMPLOYEE NUMBER
JOSH SAID.....Customer, WAS TOLD DISCONNECTION WOULD BE DONE , AND CLAIMS HE EXPLAINED RETURN OF VIRGIN MEDIA GOODS
.. WHICH WAS A TOTAL LIE
BEFORE ENDING THE PHONE CALL I ASKED FOR A
REQUESTED A DATA ACCESS REQUEST..FOR INFO HELD ON MYSELF IN Regards TO THIS SITUATION
WHICH IS MY Righto DO SO UNDER THE DATA PROTECTION ACT.
WHAT'S HAPPENING ABOUT THE OVER CHARGE?
SO, LETS LOOK AT THE DESCRIPTION THIS HAS CAUSED ME..
TIME WASTED TESTING MY Equipment TO SEE WHY MY TV AND INTERNET HAD STOPPED WORKING
TIME WASTED CONTACTING VIRGIN MEDIA
LIVE FOOTBALL (3 GAMES SUNDAY / 1 GAME MONDAY)SKY SPORTS & BTSPORT
ACCESS TO MY NETFLIX ACCOUNT(A SERVICE I PAY FOR)
ACCESS TO MY AMAZON PRIME VIDEO ACCOUNT(A SERVICE I PAY FOR)
UNABLE TO WATCH ANY TV Shows CHANNELS(A SERVICE I PAY FOR)
UNABLE TO WATCH MY RECORDED PROGRAMS(A SERVICE I PAY FOR)
UNABLE TO ACCESS PS4 GAMES AS THEY REQUIRE A INTERNET CONNECTION (RED DEAD 2)
AND AS I AM DISABLED, MY INTERNET IS NEEDS TO ORDER MY GROCERY, WHICH LUCKILY I DID ON FRIDAY, BEFORE VIRGIN MEDIA
CUT OFF MY INTERNET AND TV.
------------------------------------------------------------------------------------------------------------
Over my time with Virgin Media I have spent well over £1000 on your services, always held Virgin Media services as
one of, if not the best service provides. But after the no response to billing issues using your complaints form,
the cutting off of services and the lack of clarity or interest in resolving this issue/issues I am left with no option but to consider
this grounds for breach of contract, gross misconduct and flat out lies by Josephus makes the thought of using Virgin Media
a impossibility, as the stress involved is not something I need or want, and do not expect from a company that lives and dies on
Customer satisfaction.
- Location
-
- Location
- South Yorkshire
- Reviewing
- Virgin Media
- Date
- 2017-09-04
- Comments
-
Installed on 29/8/2017 very happy with all the services 300 mb broadband in the VIP package, no problems great speed and all communication has been fine
- Location
-
- Location
- South Yorkshire
- Reviewing
- Virgin Media
- Date
- 2020-01-24
- Comments
-
If you could give no stars I would give them that. Worse company ever!!!!
Could never get a signal in any room I live in a 2 bed flat ridiculous to say the least. Call to get someone out good luck they don’t show. The best of all they don’t understand the words of cancelling and continue to charge you even though you haven’t used the services in 2 months. Waste of money £40 just for WiFi nothing else included. These guys love wasting your money and your time. Very contradicting on the phone, worst customer service I’ve know in my life. Honestly Virgin Media you can shove it. GO WITH SKY GET MORE FOR YOUR MONEY DON’T LET THERE LIES GET YOU.
- Location
-
- Location
- Southall
- Reviewing
- Virgin Media
- Date
- 2022-10-23
- Comments
-
I signed up for broadband and TV in August. Already facing problems. No TV and broadband since Fri. My daughter have gcse and my other daughter works from home. When called they said it can be 30 days. When called customer services, they said nothing we can do. Except wait for engineer.i wish I had never signed up to virgin. I had never gone without Internet or TV with bt and sky. Big mistake and bog blunder. I wouldn't even give one star
- Location
-
- Location
- Southampton
- Reviewing
- Virgin Media
- Date
- 2017-09-11
- Comments
-
Utterly atrocious customer service, great connection. I felt like i had been lied through the teeth about basic set up e.g. installation date. Kept getting palmed off by people. It lasted weeks and got promised call backs from the complaints team that just doesn't happen. Once set up, the service works really well, I just hope I never need to contact their service team again - would be easier and less painful to switch!
- Location
-
- Location
- Southampton
- Reviewing
- Virgin Media
- Date
- 2015-10-02
- Comments
-
horrible. connection dies every 10 minutes, speed is a joke
- Location
-
- Location
- Southampton
- Reviewing
- Virgin Media
- Date
- 2019-04-19
- Comments
-
Worst service ever! Intermittently disconnects/restarts throughout the day; I am on Vivid 300, and the download speed I am getting is around 5 to 10 mbps for the last two-three days, and they supposedly 'guarantee' a minimum speed of 180 mbps! Virgin is simply taking advantage of people and providing rubbish service if there is no BT fiber line at their locations!
- Location
-
- Location
- Southampton
- Reviewing
- Virgin Media
- Date
- 2019-12-13
- Comments
-
Broadband customer with Virgin for over 10 years,,as soon as I tell them I am leaving due to moving house(which will take some time) they present me with a bill for £92,, £87 of that being because I needed to leave mid contract.
Regular loss of internet in evening and night for 2+ hours sometimes for the next day as well.
If you call to complain they just continuously repeat the standard format for dealing with complaints.
Make a better choice.
- Location
-
- Location
- Southampton
- Reviewing
- Virgin Media
- Date
- 2021-08-30
- Comments
-
Hello, it will be my story about vigine media, well at the beginning it was okay nothing about to complain, but bad things started to come out when I decided to cancel my contract, in first time when I did call them I spoke with guy about cancelling paid about 60 pounds I was like okay, and after 3 months they started to charge from me some bills, I was trying to call them 1 month, and finally I did it, and they said what this first guy didn't cancel my contract and after 60 pounds I paid 270 pounds to cancel it again, so that's how VIRGINMEDIA works .
- Location
-
- Location
- Southampton
- Reviewing
- Virgin Media
- Date
- 2020-08-11
- Comments
-
Really bad customer service. Never reach an agent in half an hour via online chat or phone call. Very complex to leaving virgin. Be careful when you think of joining virgin.
- Location
-
- Location
- Southampton
- Reviewing
- Virgin Media
- Date
- 2019-05-01
- Comments
-
If I could give virgin 0 stars I would, they have been absolutely terrible. Appalling customer service and appalling service, I purchased 100mpbs and was served with less than 1 when using a Speedtest app recommended by virgin
Customer service repeatedly promised me I wouldn’t have any more issues after ‘fixing’ the problem but regularly I would have WiFi for 10 minutes before it stopped again.
I have never had to deal with such poor and rude customer service before and willt never choose virgin media for anything ever again!
- Location
-
- Location
- Southampton
- Reviewing
- Virgin Media
- Date
- 2021-08-16
- Comments
-
The good - fast broadband speed; good hub box
The bad - poor connectivity when the sun shines.
The ugly - very poor customer service & ridiculous cost
- Location
-
- Location
- Southampton
- Reviewing
- Virgin Media
- Date
- 2017-02-28
- Comments
-
Awful. Awful. Awful. Been a customer for 4yrs was "hooked" into a new 12mth contract by sales team when I was moving address without explaining it or that it triggered a new start date for cancellation penalties. Just bought a new home that Virgin don't yet cover and I am now facing a £220 bill for cancelling! Misleading and Mis-selling. Long term view of customers is non-existent. Rather than me signing up with them when they are in my area, I will never use them ever again. In fact I have now cancelled my families Virgin Active membership and none of my family will ever fly Virgin to the US again. But you can have your £220 Mr Branson - well done Mr Customer First lol!! Read the T's and C's small print! Or better still avoid like the plague!!
- Location
-
- Location
- Southampton
- Reviewing
- Virgin Media
- Date
- 2021-12-09
- Comments
-
Stay far away from Virgin. Second time this year we are completely without WiFi, which is seriously affecting me as a uni student with exams in a month. No one out to fix it for four days, affecting assignment uploads and access to online university information.
- Location
-
- Location
- Southampton
- Reviewing
- Virgin Media
- Date
- 2019-10-21
- Comments
-
Had high hopes dashed, unreliable, worse than sky, all I do is reset the router, Re sync the booster, and give up trying to watch the tv. Really angry as you can’t get hold of customer service at all, they have an automated texting service which will keep the pointless go nowhere conversation going for days on end. No one cares, seriously going to find out how to complain. Fuming new customer
- Location
-
- Location
- SOUTHAMPTON
- Reviewing
- Virgin Media
- Date
- 2013-06-12
- Comments
-
Very few problems and the call centre if I need it are always helpful. I can't see why I'd change and risk another provider like the over-priced BT.
- Location
-
- Location
- Southampton
- Reviewing
- Virgin Media
- Date
- 2018-09-14
- Comments
-
Been with Virgin Media for several years. Normally decent speed. No issues until recently when line failed suddenly. The customer service I have received has been awful, resulting in me raising a formal complaint which Virgin Media even failed to respond to within the promised timescales.
- Location
-
- Location
- Southampton
- Reviewing
- Virgin Media
- Date
- 2016-04-30
- Comments
-
I'm on Virgin Media's up to 200Mbps broadband. I've only had it for a month, so early days, but so far so good. Using Ookla's Speedtest app on my mobile I consistently get 210Mbps download, 12.3Mbps upload and 15ms ping. It's not cheap but there's nothing else at this price anywhere near those speeds. I work in software / networking and this allows me to work from home as efficiently as if I were in the office. Reliability has been 100% so far as well.
The only negative is having to wait in all day for the home install package - why can't they give a sensible delivery window?
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.