3,457 Customer Reviews over 87 pages
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- Location
- Belfast
- Reviewing
- BT
- Date
- 2023-03-12
- Comments
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Company is judged by it's capability to solve problems. Let me tell you me issue with it. In total i was with BT for around 7 years. had some issues but not major ones till this day. Only small ones that highlighted their staff lack of inelegant. But last year i have encountered very big issue. on 10 August i have renewed my contract with them for the monthly price of £33.99. That was a new offered fibber broadband. So it took them almost 6months to instal a new line at my address. All this period i was paying £50.44 instead of £33.99 that was promised on the day of order. so now after 6months they have installed the line (last month) and straight forward rising the price. So out of promised 33.99 i had only one month.
So in summary: They miss sold a service, and scammed me on the price.
I know other providers are no better but still, this one, won't get my money after this contract will end up.
- Location
-
- Location
- Llandrindod wells
- Reviewing
- BT
- Date
- 2023-03-11
- Comments
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I pay for 900mbs 55 pounds a month and they deliver 70-90 mbs, they send you engineers to say they can’t do nothing and in notes engineer put internet has no problem. AVOID
- Location
-
- Location
- Chesterfield
- Reviewing
- BT
- Date
- 2023-03-11
- Comments
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Worst service ever, take weeks to do repair and no signal for ages.
- Location
-
- Location
- Ivybridge
- Reviewing
- BT
- Date
- 2023-03-08
- Comments
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Awful experience. Charged over £60 for service that was shockingly slow requiring multiple calls to reset and fix. Pushed to upgrade but switched to Virgin media. Much faster, more channels and better service.
- Location
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- Location
- Merseyside
- Reviewing
- BT
- Date
- 2023-03-08
- Comments
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I’ve just been on to BT again about Broadband not working, it has never fully worked since installation, they keep sending out engineers but as soon as they walk out the door it goes off again , the last time they said to me your in a contract , I said I’m not in a contract and when he looked back he said your right your now on a 30 day rolling contract , he said to me give it on more try to see if we can fix it , I’ll give you £42.99 in credit and if it doesn’t work just phone us and give £30 days notice and cancel , so I did , it hasn’t worked for a full day since , I phone up today to cancel and after being given the run around and hard sell to upgrade to another so called better broadband which they kept me on the phone for over a hour telling me sky who am going to are worse than Bt and use the same crap engineers as BT , openreach I think he called them , when he could talk me around he threatened me with charging me £565 for a cancellation fee , when I told him I’m not in a contract and only on a 30 day rolling contract he said if it doesn’t say that on my screen your not and are liable for the cancellation fee , BT have become the scum of the earth the way they think they can bully pensioners around, whatever you do don’t buy any services from BT , they just Lie about everything , I can’t wait to see them in court ,
- Location
-
- Location
- Manchester
- Reviewing
- BT
- Date
- 2023-03-08
- Comments
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I ordered a broadband with hard credit search which effected my credit score after 1 day i recieved email it has been canceled reason problem with BT system I rang by they ordered another one for me I asked will you do another credit search they said no we won’t but in fact they did another credit search and my credit rating gone down again when I recieved the documents that was totally wrong order I have had to cancel that as well so for nothing BT messed my credit score means I cannot apply any credit from anywhere for 6 months that’s BT for you .
- Location
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- Location
- Horley
- Reviewing
- BT
- Date
- 2023-03-07
- Comments
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Although the service was great i was paying over £75pm and they wouldn't let me renew on the introductory rate for new customers which was half.
Being fed up of this i decided to cancel my subscription and moved to Zen internet instead. They said i had to return their router, which i sent back through the post using their included returns bag but a month later they claim that yhey haven't received it and want to charge me over £100 for it.
Just do yourself a favour and don't go with BT from the start if you can. They're crooks and their customer service is non-existant
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2023-03-05
- Comments
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BT services is soo poor, even the customer services. They don't even know what they're doing. Few months ago I ordered the broadband and their engineers were unable to
connect it. As a result they send me a minihub which was very useful, and I signed up the contract with £15 per month. It was going ok, so far for 2 months till yesterday when they cancelled it. They didn't send any email notification or sms or even a call, just the service stopped suddenly. Their excuse, after I called them was that they can not provide a minihub service without having a broadband with them. This was the terrible, unhelpful answer from customer service. I'll never go with this company again, poor service, useless and uninformed customer service...
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2023-03-02
- Comments
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Was charged £125 for cancelling the service early (2 months) eve though it didn't work for 2 years and we had to pay for a different provider. Customer service is terrible and you'll waste hours of your life on the phone to them. Terrible wait time for engineers. They'll comment on this post saying they're willing to help but you go through the complaint service over and over with the same outcome. Avoid at all costs!
- Location
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- Location
- Wakefield
- Reviewing
- BT
- Date
- 2023-02-28
- Comments
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i have been with BT for many years and my bill is going up by £5.16 a month due to the CPI 17%! This is a real kick in the teeth when we are all struggling with the cost of living.
Unfortunately i'm stuck in contract until 2024 and will not be renewing.
- Location
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- Location
- Chester
- Reviewing
- BT
- Date
- 2023-02-25
- Comments
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Using BT has been one of the worst experiences as, they have lied to us several times saying our internet is fixed so they can get paid. They lied to me and said my internet was fixed when it won't work at all.
- Location
-
- Location
- Reviewing
- BT
- Date
- 2023-02-24
- Location
-
- Location
- Kent
- Reviewing
- BT
- Date
- 2023-02-24
- Comments
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I have contacted BT and had a long chat with the customer service. I have been offered a deal on February and the same deal will increase on March so basically next month. This is a Scam. Plus the speed is not amazing and there is not a good deal for being a loyal customer. I will wait the best opportunity for leaving this broadband provider. Not happy at all.
- Location
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- Location
- Glasgow
- Reviewing
- BT
- Date
- 2023-02-19
- Comments
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BT have been terrible for me, from being unable to schedule a fix for my internet when it was down for 6 weeks to accidently cutting me off and being unable to resolve it for over 2 weeks. Speed is below average for my area but was within the realms of acceptability when working.
- Location
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- Location
- ilford
- Reviewing
- BT
- Date
- 2023-02-19
- Comments
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Disgraceful customer service & the network service is appalling. why did I leave virgin. nothing but heartache
and headache. I was promised download 150 mbps of speed, but as soon as the cancellation period was over I've been getting only 20mbps for 2 months now. after being transferred from tech support and billing dept. several times the women cut the call. please don't join BT they make plenty of promises but don't deliver. they will destroy your piece of mind and bill you for it 24month.
- Location
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- Location
- Sheffield
- Reviewing
- BT
- Date
- 2023-02-18
- Comments
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My broadband speed is really poor I can’t event watch a live football match, everytime I do a speed test it fails, constantly getting lied to by them
- Location
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- Location
- Swadlincote
- Reviewing
- BT
- Date
- 2023-02-14
- Comments
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This company disgusts us. It doesn't matter what you say it has zero effect on them. We have a 70 year old staying with us who needs to be constantly connected to the Internet for safety and health reasons as see recovers from a heart attack and also the security system in the house relies on a good broadband connection.
BT and especially Open Reach are abhorrent. They hold you to ransom.
- Location
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- Location
- Stockport
- Reviewing
- BT
- Date
- 2023-02-14
- Comments
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Feb 2022 problem with land line, crackling and cutting out. Had 7 engineers unable to do anything about so cancelled landline. I moved from Bramhall to Stockport in Jan 2023. BT sent new hub but to the wrong address, they sent another didnt work sent another, didnt work, sent an engineer, did work. Too 19 days. And then I could not make a call out on my mobile. Problem was that while they passed the broadband contract to the new address they left the mobile contract at the old address, they were at the old house on the same contract. After 10 days and numerous calls to BT I still cant phone out. I think one of the worst things with BT is that the people who answer the phone dont listen to what the customer is saying and just talk over them. Latest news from BT is that the problem is so complicated that they are unable to do anything and have for help abroad. I would leave them immediately but they will charge me heavily for cancellation. Greed and incompetence runs them.
- Location
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- Location
- Kent
- Reviewing
- BT
- Date
- 2023-02-03
- Comments
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Dire. WiFi keeps dropping out, sometimes 4 or 5 times a day. Engineers been out 3 times but still failed to resolve problems. Contacted customer services and complained to CEO for compensation, but apparently this is all perfectly satisfactory and not entitled to anything.
My advice - avoid BT like the plague and go with a reliable broadband provider.
- Location
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- Location
- Inverness
- Reviewing
- BT
- Date
- 2023-01-31
- Comments
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BT is probably the worst broadband provider out there Sky Talktalk have the same WiFi plans as BT I’m overpaying for poor quality internet
- Location
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- Location
- Pudsey
- Reviewing
- BT
- Date
- 2023-01-23
- Comments
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Booked in November 2022 to upgrade to BT fibre. Wanted to install all cables under floor level, day before installation moved all the furniture, lifted the carpet, installed ducting with a pull cable ready for the engineer. Took a day off work to assist and make the job easier. Monday morning arrives and an engineer turns up. I explained what I wanted and how I could help. The engineer said he didn’t have a cable long enough, he had a 5m and not a 10m.
I am a little bit shocked that in this day and age engineers don’t have the correct equipment to undertake and complete a simple job. Shame on you BT for such a terrible service
- Location
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- Location
- Cardiff
- Reviewing
- BT
- Date
- 2023-01-23
- Location
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- Location
- Clowne, Chesterfield
- Reviewing
- BT
- Date
- 2023-01-22
- Comments
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The broadband has been 100% reliable. Fast connection for 2 years, no downtime pretty much. Pretty good. The downside has been I paid for an upgrade to BT sport and got a discount to the sport in return for starting 2 year package again. However....I asked before I signed up if I didn't proceed with the BT sport (there's always a 30 day cancellation period) if I could go back to my original contract, and they said on the phone, yes it would be reverted. I returned the sport, but they didn't revert it. They still added 6 months onto my contract (even though I wasn't getting the £7 sport discount) and just decided to give me a reduction of £2 to my broadband (which I never agreed to). This is pretty bad. So i called them...customer service said they'd change my contract back to original dates. I realised 3 months later, they didn't change anything. So I had to call them again and then they admitted they can't actually change it back to the orginal, so sent me an email saying I could leave at my original date, even though my contract says an extra 6 months i didn't agree to. So again: broadband speed etc - perfect, no issues. Just don't sign up for any upgrades to sport etc or any upgrades offered over the phone mid contract as they are shady and sign you up for deals you never agreed to.
- Location
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- Location
- Horsham
- Reviewing
- BT
- Date
- 2023-01-19
- Comments
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Dreadful internet speeds, unreliable and the customer service leaves a lot to be desired. Promised 800-900mb/s and getting between 10-30mb/s if lucky, even over ethernet.
- Location
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- Location
- Walsall
- Reviewing
- BT
- Date
- 2023-01-17
- Comments
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Keep charging in January after we cancelled in November. Prices go up for loyal customers.
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2023-01-14
- Comments
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Abseloute worst internet providor, made me wait 2 months for the installation with 2 cancellations in between to have the audacity to tell me I have to wait another month because of their abseloute garbage systems
Put me at the end of the que everytime THEY cancelled
Absolutely unreliable
- Location
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- Location
- Devon
- Reviewing
- BT
- Date
- 2023-01-12
- Comments
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Complete waste of time and money. They make massive profits for their ceo thro dividends etc yet don’t employees engineers as they are too cheap and can get an engineer to you for 2 months!?!?
They don’t deserve anyone’s money. Monopoly and not fit for purpose
- Location
-
- Location
- UK
- Reviewing
- BT
- Date
- 2023-01-07
- Comments
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Terrible customer service. 'Cooling off' period doesn't really exist. Stay well away.
- Location
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- Location
- Chester
- Reviewing
- BT
- Date
- 2023-01-07
- Comments
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My partner subscribed to BT Broadband 30th December and was quoted 2 weeks delivery.
7th January noticed BT had taken the upfront payment then refunded it.
Called them and they agreed there was no record of the order.
Hopeless.
- Location
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- Location
- HAILSHAM
- Reviewing
- BT
- Date
- 2023-01-02
- Comments
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Had a problem with download speed and upload speed for over a week now, numerous messages and phone calls, 2 failed appointments by bt engineers 3rd appointment is being booked, all I get is sorry!!! We'll book another engineer. Now my contract is up for renewal, so it looks like I'm going elsewhere...totally discusted with bt.
- Location
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- Location
- Wirral
- Reviewing
- BT
- Date
- 2022-12-29
- Location
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- Location
- Birkenhead
- Reviewing
- BT
- Date
- 2022-12-24
- Comments
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I’m writing this review because I am disgusted with bt on how long it took them to get my internet installed I was with virgin media then my contract ran out so I was trying to negotiate with virgin to put my price down an they wouldn’t so I went with bt becaise it was the best offer an a good deal turns out it was a nightmare so waiting for my bt internet to be installed for them to say they need to do some extra work outside an it should take 2 weeks I wait Nothink happens got in touch with bt for them to say oh there is a delay in the external work so I was being patient an they sent a little ee mini hub, now that was awful I rang up to see if there was anythink for the time being they could send an all they said was no sorry you just gonna have to wait then open reach came out to draw 3 lines an said we will be back the next day they never turned up then I phoned bt an they said basically I just have to wait an then they would call me every few days to give me an update an they where all useless just told me the same thing everytime oh there is a delay on your order an your just gonna have to, so I went on a live chat with someone saying if this isn’t sorted out I’m gonna cancel they was like no don’t do that you get compensation 5.25 a day for the time I been without internet I don’t care about the money I just want to be connected it am 3 people have came out to just tell me they couldn’t do it yeah I understand that I’m in a block of flats an it’s a hard job but 3 months I was without internet, I chose to go with bt because of the good deal an becaise Ino people who are on it an it good but I recommend if you need work done for fibre don’t go with bt
- Location
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- Location
- Hove East Sussex
- Reviewing
- BT
- Date
- 2022-12-22
- Comments
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Over two months trying to get connected.
2 engineers 2 site visits and still no services.
Spent hours on the phone to customer services transferred for one to another.
Absolutely useless
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2022-12-20
- Comments
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3 Months wait for a broadband rubbish I first told it would take 2 weeks for connection.
- Location
-
- Location
- Oldham
- Reviewing
- BT
- Date
- 2022-12-17
- Comments
-
Worst company in the world, any industry. Expect loads of add-ons on you bills. I'm actually saving approximately £150 per month.Really bad customer service. See how long it takes to Find a good comment or review about BT. When you leave (out of contact by the way) they'll carry on billing. In my case five months. Bullied me into paying £295 wish I hadn't. Absolute shocking company
STAY WELL CLEAR
BT don't bother saying sorry you had a problem please PM me so we can discuss this. I couldn't give two about the £295 or the £150 per month you stole off me. I'm doing dozens of reviews a day for the rest of my life,
- Location
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- Location
- Llanrhystud
- Reviewing
- BT
- Date
- 2022-12-17
- Comments
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Terrible company, lied to get me to commit to a contract, still waiting for broadband to be sorted out, even lied about supplying a land line, never again.
- Location
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- Location
- Leeds
- Reviewing
- BT
- Date
- 2022-12-16
- Comments
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BT Full Fibre is a joke. We pay for 150Mbps and routinely get between 3-4 Mbps. This is with an ethernet cable and wireless dongle on a desktop. Often times dropping up to 50% of packets and sometimes struggling to run videos at 480p or load pictures on social media sites. As of writing this review, after resetting the router we're getting download speeds of 4.45Mbps and upload speeds of 0.14Mbps. Just go with Virgin Media. Any trouble you might have with them for their customer service is offset by actually having broadband that works.
- Location
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- Location
- S norfolk
- Reviewing
- BT
- Date
- 2022-12-14
- Location
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- Location
- Northern Ireland
- Reviewing
- BT
- Date
- 2022-12-13
- Comments
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Simply horrendous service from BT. After months and months of sending the wrong engineers to install Wi-Fi for my business they simply never managed to install it at all. Pathetic 2 site inspections and multiple engineers come to do an under ground job for an overhead cable they just failed at everything. They then tortured me for missed Payments and arrears on Wi-Fi that was never installed and I did not have. After raising multiple complaints and getting lie after lie about installing my Wi-Fi I gave up. We then went on the loop of looking equipment returned that had already been returned to them. Failure after failure lie after lie. I am actually convinced they did not want to do the job due to the expense of putting a pole in to supply
Me with Wi-Fi. I was opening a new business and all the messing about and no Wi-Fi really effected me trying to start my business. They just don’t care or know what they are doing in my opinion. I went to the big brand BT and really did not get anywhere near what I expected from them. Dont go there in my opinion find another more reliable supplier.
- Location
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- Location
- Bromley
- Reviewing
- BT
- Date
- 2022-12-13
- Comments
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They don't want to know when their broadline and line service fails. 4 appointments to attend to fix, numerous hours on numerous calls to them and weeks since it went down now to get this sorted and no-one attends or does anything to sort it.. Just dire
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.